JYSK Omdömen 

Staff at Swords and Santry seem completely clueless in terms of ordering online, or pick-up in store. Please train your staff. I thought that the stores just opened this month. But they are open for 6 months. It's appalling that staff don't know the basic knowledge to do their job properly

Bad service. Purchased two display items for delivery. Items were in excellent condition at time of purchase. No sign of delivery for 2 weeks. Contacted Jysk many times during the 2 weeks, in Liffey Valley where the items were purchased and was told that one item was damaged and should not have been sold and the other item was delivered to another customer in error.
Was told to select a new item to replace the first item and that the second item would be retrieved from the other customer. The person in JYSK was initially extremely helpful.
Now, 6 weeks later and both items have been received but I noticed that the second item was damaged and showed the damages to the delivery men so they could verify the damages. Now still waiting on replacement parts to fix the second item (hoping it can be fixed). Jysk not very communicative and slow to respond to emails.
I have been extremely patient and friendly with Jysk all along, but now am totally deflated by the experience and the two items remain in my hallway.

Went to the till asked for a tv stand and the women said “one second i have to put on my shoes” which I thought was so unprofessional for someone in a workplace to have no shoes on in the first place, walking around the store aswell.

Website said there was 10 cushions available KEJSERLIND
Seat pad KEJSERLIND D34 taupe

(6)

€10 /each and none when I got to store after paying toll twice..staff un helpful..just said they could be on a pallet

Ordered a wardrobe (that cost nearly €600!) 2 weeks ago, said shipping would be 3-8 days which was fine, 3 days later got an email to say it was out for delivery, man from fast way came and dropped it off. My partner took a day off work to put it together and when he opened all the boxes realised he was missing 2, rang the man from fast way and he said oh yeah we can only deliver what we get that day. This was not explained to me by the man from fast way or jysk so I assumed it was all there when it was delivered. Rang then and they said the same and that the other 2 boxes might be there in the next day or 2. Next morning man from fastway knocks again, this time with one box and said that’s all he got so we rang jysk again and were told the other box was brought to a different depot so they don’t know where it is or how long it will be. A joke we’re living out of bags this past week waiting for the last box! Extremely disappointed with the service from jysk, not what you’d expect paying 600 for something!

Bad experience so far. Ordered a wardrobe on the 25th September to be advised on an email it would be in store within 7 to 14 days. Found this very long but decided to wait anyway. Now its the 17th October and i have received a customer satisfaction survey email asking me am i happy with the products i purchased. I still haven't got the products over 3 weeks later. Anytime you go to call the helpline it takes ages to get through. I got through yesterday and gave the guy my order number to be put on hold and cut off. Cant understand the delay for such a big company.

11/10/25 just left the store after paying girls at till extremely rude , disrespectful basically threw everything at me . And walked away . Had throws that I had to fold myself she had left the counter . The other girl went out the back to find a product as it said six in stock waited forever for her to come out chatting away with colleagues and says no none in stock clearly didn’t look . It was after 6 o clock so clearly they were not bothered with manners. Treatment like that takes the good out of getting new things . Maybe get staff that want to work there .

Absolutely awful service, at the till took me 1 hour just to order product, the person had no clue what he's doing! They dont train people

I am writing to express my dissatisfaction with a wardrobe I recently purchased from your store. Upon attempting to assemble the product, I encountered several issues that make it impossible to use.
Firstly, the holes for the screws and nails do not align properly, which prevents correct assembly of the wardrobe. Because of this, the entire structure is unstable, wobbly, and cannot even stand upright on its own.
I am extremely disappointed with the quality of this product and expect a solution as soon as possible.

Bought a garden table for €350, solid wood surface. Within a few weeks the coating on the wooden surface start to chip off and the surface became discoloured & damaged. Very poor quality. Went to the shop for a refund or replacement and they refused until the table was brought back to the store. The table is over three metres long, heavy and assembled and I explained that I would not be bringing it back myself but more than happy to facilitate a collection by Jysk but they refused to collect it. Very poor customer service for a faulty item that cost a significant amount of money.

Today went to the shop Jysk in Navan. The customer service is terrible, waited at the till for 15min no sign of any workers on the first floor, went upstairs asked a worker for help politely, he didn’t answer or say anything. Whiles waiting at the till the attitude and face expressions of the worker was incredibly rude.

Bought two very big and heavy shelves.
After buying we were just given a store trolly and told to bring it out ourselves to the car with no help offered. When we brought the trolley back in we were rudely asked to put the trolley to the back of the store. I am not paid to do yere job. Very very bad customer service.

Never in my life have I had such hardship buying a bed. Couldn’t understand why online it says delivery but not to my house so had to call to make sure, the lovely guy told me to make sure I buy the slats separately as they don’t come with the bed (???????) and they were out of stock. Another week goes by and they are still out of stock. After some time they appear to be in stock, so I go back online and finally ordered the bed and slats. 2 weeks later I look on my online banking and the payment which was taken has been reverted. I had to ring AGAIN to find out what is going on to be told they have no stock and my payment has been reverted. No email no text no anything to communicate this. I expressed my frustrations. I also said it still says you can buy that bed online which is ridiculous if they know they won’t have stock for another month. She then put me on hold and magically pulled a few strings and the bed is arriving next week. The lady on the phone couldn’t be more helpful but the company is an absolute disgrace. Stay clear. Hopefully I will get this bed eventually.

I was at till the cashier Rodrigo was very rude called me over with his finger then proceeded to help another customer and left me waiting 20 mins to buy three items very rude staff and very overpriced don’t recommend

I give u 1 star because u don't have the options for ---000 That's what u deserve. STAY AWAY FROM THEM IKEA IS 10 TIMES BETTER. They are the same but I will go for IKEA next time

I bought a 100% cotton duvet cover and was so excited to put it on. I washed it to get rid of the chemicals that they might put on it and put it on my duvet. That night I had an awful sleep as it was so scratch. The next morning I went on line as did all the tips that were recommended . (I was advised that if it didn’t work it was a low grade cotton). I put duvet cover back on and still scratching. Buyers beware! Cheep cotton, false economy.

Top marks to Jysk in the Parkway Limerick regarding my recent purchase of garden furniture- the quality and sale price was astonishing and the sales lady was so helpful - a big thank you.

On 21.08.2025, I visited the store intending to purchase furniture using a One4all gift voucher. Your official website clearly states that JYSK accepts One4all vouchers, and this was a deciding factor in choosing to shop with you. However, when I attempted to pay, I was told that the Naas store no longer accepts them. The manager informed me, “sorry, we changed our policy’s in this store.”

This is unacceptable for several reasons:
1. Misleading Information – Consumers are entitled to rely on information published on your website. If your company has changed its acceptance policy, this must be updated online immediately. Leaving incorrect information in place may amount to misleading advertising under Irish consumer protection law.
2. Lack of Consistency Across Stores – If policies differ between locations, this should be clearly communicated. Otherwise, customers are left confused, frustrated, and unable to plan purchases.
3. Failure of Customer Care – To make matters worse, after this disappointment I asked to use the bathroom, explaining that I am heavily pregnant and due to give birth in less than three weeks. I was refused. This lack of empathy and refusal to provide a basic accommodation for a vulnerable customer was not only distressing but also completely unnecessary.

As a result, I left the store humiliated, in tears, and feeling let down by JYSK.

Poor and unsafe furniture.
Bought a glass kitchen table which just break out of no where which could have led to a very dangerous accident if we didn’t notice it on time.
They wouldn’t offer a refund because we couldn’t find the receipt even though we have proof of purchase in bank statements

8 Stühle "LIMHAMN" im Mai 2025 gekauft. Nach kurzer Zeit ist einer der Stühle bei Belastung mit einer ca. 80kg schweren Person zusammengebrochen. Betrag wurde umgehend erstattet, Ersatzstuhl nicht mehr zu bekommen. Jetzt, nach nicht einmal 3 Monaten blättert an mehreren Stühlen die Farbe an den Armlehnen ab. Ebenso verblast der auch im Mai 2025 gekaufte Tisch "JTTRUP" . Kommentar der telefonischen Hotline: die Möbel nicht draußen im Regen stehen lassen und permanent mit der bei JYSK erhältlichen Farbe streichen. Absolute Frechheit.