Justmotorgroup Omdömen 

47
•
TrustScore 3.5 av 5

3,3

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Don't normaly leave bad reviews but the customer services in this branch is one of the worse I've ever seen as soon as you walk in they look at you like oh not another customer like they cba with cu... Se mer

Betygsatt 5 av 5 stjärnor

Amazing experience at mg crosshills. My wife is on the motability scheme and the sales lads were caring and patient with her, I spoke to a few of them and they were really helpful. Thankyou and iv rec... Se mer

Betygsatt 5 av 5 stjärnor

We have just purchased a Hyundai car from Justcars at Preston. The service received from initial inquiry to collection of the vehicle was outstanding. David was extremely friendly and helpful througho... Se mer

Betygsatt 1 av 5 stjärnor

Recently contacted Just MG at Keighley as considering purchasing MG4 X Power. Salesman told me that they did not have XPower demo car, but did have lesser model that is exactly same but lower powered.... Se mer

Företaget har svarat

Företagsinformation

  1. Bilhandlare

Skrivet av företaget

We supply and Service Motor Vehicles to both Private and Commercial customers dealing with Motability, Fleet and individual purchases of New and Used Cars and Vans.


Kontaktuppgifter

3,3

Medel

TrustScore 3.5 av 5

47 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 22 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,3

Alla omdömen

(47)

19 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Just Motor Group have been outstanding…

Just Motor Group have been outstanding with the service they have provided myself.
Fabulous communication, they are experienced in their skills of knowledge of vehicles. They have made the experience of buying a car a delightful one.
I would fully recommend them.

1 november 2022
Omdöme utan inbjudan
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Svar från Justmotorgroup

Hi Tori,

Thank you for your feedback. It’s great to see that you are happy with your recent experience. As a valued repeat customer of our Harrogate branch, the team and I look forward to welcoming you again soon.

Betygsatt 5 av 5 stjärnor

Service from Justmotorgroup Hyundai. Preston

We bought a new Hyundai from the Justmotorgroup.Ltd in Preston, Lancashire in Sep 2020. We recently took it back for it's 2nd Service. From the beginning the service and straightforward honesty we have received first from the Garage Sales Staff and then from the Service Staff has been superb.
When they completed the Service to the car, it was returned feeling better than brand new. They even upgraded the Sat Nav, which has transformed and much improved it. There was another problem we pointed out to them, which was not part of the service, but they rectified this when they had no need to do so. They, therefore, go the extra mile to keep the customer happy. We would highly recommend them to any car buyer.

26 september 2022
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Svar från Justmotorgroup

Thank you for your kind words. Its great to hear that your experience was so good and your comments have been passed back to the team.

Betygsatt 5 av 5 stjärnor

I found Just Citroen brilliant!

I found Just Citroen, Harrogate fantastic. They managed to find me the exact car that I wanted (and I am very picky) and kept me up-to-date with everything. The staff were very welcoming and always ensured I had everything that I needed.

My full experience was handled confidently, professionally and confidentially. I can not recommend this place enough and will be forever grateful for the deal that you found me and I will be back.

Finally, since my experience, they have helped both a friend and a parent of mine find their perfect car too and helped with any warranty and insurance for peace of mind. Thank you to all of you at Harrogate.

15 augusti 2022
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Svar från Justmotorgroup

Hi Lauren, Thank you for your fantastic review and the additional customers that you have referred to us.

As a privately run company, we work incredibly hard to make sure our customers are completely satisfied, so its great to hear that we made a fantastic impression during your transaction and the ones that followed.

We look forward to welcoming you back in to our showroom again soon. Richard

Betygsatt 1 av 5 stjärnor

Gene Hunt runs a car dealership in Harrogate

Ive passed this onto the motoring ombudsman today, Motability have taken evidence and I've written to the ministers for Trade, equality and disabilities regarding the treatment I had from this company
Given the semiconductor shortage , I knew getting a car would be difficult so when Alex at the Harrogate branch sourced not one but 2 E-C4s in the flesh with a £500 advanced payment rebate I thought I couldn't let this go. That was 4 months ago. The truth of the matter was there never was any cars and Alex had placed a factory order, not even giving me the option of colour when it became blatant the car hadn't even been built yet
I never received an order form either, it took my son to speak to the sales manager to eventually get an unsigned post dated order form dated 11/11 for a car ordered on 01/10 with an est. Delivery of 27/10.the Sales manager also denied knowledge of my order being anything but a factory building a sinister twist But because I had tried to get the order form and some solid information, I received menacing emails questioning why I had spoken to others
This carried on until January when I was told by Motability there was a delivery date of 13/01 and had my charging point been fitted, unfortunately, there still wasn't a car
Reaching out externally for assistance my case was passed to the director Kevin, what happened next showed the arrogance of this outfit.Having been asked to resolve any issues and put my mind to rest, the director, cancelled my order in what can be best described as a misogynistic manner, " wishing me luck , hunting for a car" and talking down to me , his customer like a little woman, who should have had the privilege to have been taken for a ride c
Company
He never, like a professional approached to hear my grievances and fortunately for my my timescale of events is stored and filed under Cowboy Car Dealers and proves the exact opposite to what he has quoted or been shown by his employees.....miracles don't happen when there's a conductor shortage AVOID THIS COMPANY

Re. Response the constant tirade of abuse, You sold me a car that didn't exist TWICE!, told motability it would be delivered within 3 days when it hadn't been built and I was that upset with the belittling attitude of Alex and the constant lies I had to get my son , a motability accredited salesman at another very well known national company to take over correspondence with your company.
I still have the emails if anyone wants to see them ....including the very patronising one from yourself after Motability recommended liaising with senior managment a d YOU decided, termination of the contract was an easier option than both resolution and an explanation for both the lies and intimidating emails from your salesman
Incidently , you wished me luck on finding a new car given the circumstances. I was behind the wheel of a brand new EV within days. It pays it seems to avoid independent companies. THANK YOU VERY MUCH LOOKERS NEWCASTLE X

12 januari 2022
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Svar från Justmotorgroup

Good Afternoon Mrs Crosby. Thank you for leaving your review of our Harrogate Dealership. We take all reviews very seriously and use it as a way to measure our customers experience and provide the feedback to the teams on the frontline to ensure we are always improving and keeping customer satisfaction at the forefront of our minds.

However, your review is absent of some the facts that paint the full picture, as I am sure you well know.

Due to a shortage in various components, the supply of new vehicles was very restricted at the time that you placed an order for your vehicle. As was explained to you during one of your telephone conversations, the C4 was always on full factory order. If this was miss-communicated or miss-understood then I offer you my sincere apologies. However, it is certainly worth mentioning that whilst your vehicle was on order, several members of the team were subject to a tirade of verbal abuse from you on the telephone which the company certainly do not tolerate. I even had my holiday interrupted by a member of staff who had forwarded your rude email and advised that they simply refuse to speak with you again. At this point, your email was forwarded to our Director who rightly made the decision to terminate your order and not supply you with any services going forward.

We are a privately run company who pride ourselves on having a large database of fantastic customers who are very satisfied and have bought their third and fourth cars from us and in some cases, even more. We treat people how we would expect to be treated and we go above and beyond to ensure our customers are 100% satisfied. We try to provide a 'Non-PLC' approach and as a direct result of our hard work and dedication to customer service, we were nominate for Citroëns 'Dealer Of The Year' award and so far this year to date, have received 100% recommendation from our customer Feedback platform for the sale of New Vehicles and a 97% 'Would Recommend' score with Judge Service for the sale of our Used cars.

What the company do not tolerate any form of, is abuse to our employees who work tirelessly to maintain these high levels of customer satisfaction and achieve targets. For this reason, your order was cancelled and you were notified accordingly.

On a final note, I see that out of 7 reviews that you have left on Trust Pilot, 6 of them are '1 Star' and even include another Motor Dealer. In addition, considering you complained to so many bodies, we have never heard from any of them some 7 months later. I think this tells us enough about this story.

I wish you the best of luck in the future.

Response to your reply - As explained, we don't tolerate abuse of any kind. Your reply suggests that you feel this was justified which confirms that we made the correct decision in not dealing with you. In addition, were now 18 months later we still haven't heard from all of these people you reported this too. The fact you have a son who works for another Dealer Group confirms that your poor review has more of an ulterior motive.....

Betygsatt 5 av 5 stjärnor

Great expeience with Just Motor Group

I bought a Citroen Nemo van from Just Citroen in Harrogate last year. I understood that they are a Citroen main dealer and the price was definately top end but it was nicely prepared, supplied with a full tank of diesel and came with 12 months Citroen warranty.
The vehicle was nearly out of warranty when the clutch release bearing started to get noisy. I rang Just Citroen in Preston and took the van in for inspection. They agreed that the bearing was on its way out and booked it in for repair.
They had the van for four days but lent me another for the duration. They replaced the clutch release bearing and rectified two other problems that I wasn't even aware of.
The whole experience was friendly, smooth and hassle free.
I can highly recommend Just Motor Group.

10 augusti 2021
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Svar från Justmotorgroup

Thank you for your review. We try very hard to go above and beyond and this has clearly been apparent to you during your dealings with us. We look forward to welcoming you into the showroom again.

Betygsatt 1 av 5 stjärnor

Booked a test drive at Just Citroen…

Booked a test drive at Just Citroen garage BD20 for today. Arrived on time, was told at reception salesperson engaged with another customer asked to take a seat and they would tell him when free. Could hear salesperson had finished after 10 mins and heard him say he was going upstairs. After 20mins fed up of waiting got up to go,. told a salesperson fed up of waiting he said nobody told him i was waiting.
Eventually looked at the car, (which was marked Demonstrator) and given keys to start up. Queried price on windscreen as was more then advertised price. Asked if could now have a test drive which i booked in for. Sales person went to check with manager!
Salesperson came back, advised price on windscreen was wrong and WAIT FOR IT No
I couldnt have a test drive as there was supposedly a fault with the car though they couldnt tell me what it was.There was no fault with the car when i started it, why was it marked demonstrator and why did they not ring to tell me i could not have a test drive. Hate to think what the service would have been if i had actually bought the car. Certainly wont be going back.

11 juni 2021
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Svar från Justmotorgroup

Thank you for your review. I am sorry that on this occasion, we appear to have fallen short on our usual high level of customer service. I am unsure why the Demonstrator you viewed was unavailable for test drive but can assure you, it will have without doubt, been a genuine reason as we have no reason to not provide test drives. From time to time, a test drive may occur where somebody has caught a tyre rendering it dangerous until repaired or on occasion a Safety Recall is announced meaning we cannot release a car or drive it until rectified. (This happens with all manufacturers as safety is the highest priority.) However, I am disappointed to learn that you were not made aware of the reason. In terms of the screen price, we monitor our prices daily to ensure that we remain competitive in the marketplace. Some times these prices go up, other times they come down. I assume that on this occasion, the price has been changed on the internet before the team have had chance to change it in the car. I do hope you managed to source a vehicle that was satisfactory and hope that your experience hasn't put you off giving us the opportunity to look after you again in the future now that I have provided some reasoning. Thanks Again

Betygsatt 1 av 5 stjärnor

Disgraceful car dealership

Disgraceful car dealership. On three separate occasions they have tried to mislead, deceive or offer just incredibly bad and rude service

21 maj 2021
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Logotyp för Justmotorgroup

Svar från Justmotorgroup

Mr Fisher, Thank you for your review. Unfortunately, I have searched our system and cannot find any trace of you or any previous enquiry. I am therefore unsure if you have reviewed the correct business? If you have, I have no idea whether your enquiry was as a result of a Sales experience or an Aftersales Experience. Your review certainly doesn't sound like us as we are an independent privately run business that prides ourselves on enjoying a lot of repeat custom. We certainly don't mislead or deceive people and are currently enjoying a score of 97% 'Would Recommend' on Judge Survey for the sale of our Used vehicles and 100% would recommend on Citroens internal platform for the sale of New Cars. Nevertheless, if it was our business that you enquired with previously, I apologies that you feel this way but can remain absolutely confident that your comments are incorrect as that isn't the way that we do business. Thank you again. If you do wish to reach out discuss your concerns further, please feel free to email me. richard.gibson@justmotorgroup.co.uk

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