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Just Grapes Omdömen 

10
•
TrustScore 3.5 av 5

3,7

Vinbutik
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Företagsinformation

  1. Vinbutik
  2. Vinklubb
  3. Vingrossist och -importör

Skrivet av företaget

Just Grapes is a wine store specializing in natural wines. We offer a curated selection of wines made with minimal intervention, meaning they are additive-free and handcrafted.

Kontaktuppgifter

3,7

Medel

TrustScore 3.5 av 5

10 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,7

Alla omdömen

(10)

2 omdömen under de senaste 12 månaderna

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Vi kontrollerar omdömen

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Betygsatt 1 av 5 stjärnor

MONEY BACK GUARANTEE A LIE

DONT BUY unless you’re certain you’ll like the wime! This company advertises a 60 day money back guarantee, no questions asked. However, after an agreement by email, I sent wine back and they then refused to refund my money! I’m very upset and lost a lot of money on wine I really didn’t like and couldn’t drink because they had promised a money back guarantee they haven’t honoured. Awful!

22 april 2026
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Svar från Just Grapes

Dear Claire, We are really sorry you feel that way. Please note that one bottle was missing entirely, and all the other bottles were well half full.
The guarantee stands if you don't like the wine or if there are flaws.
In the meanwhile please contact us by replying to any of our emails. We would be more than happy to sort something out for you. :-)

Betygsatt 5 av 5 stjärnor

I like the concept

I like the concept, but the wine just didn’t deliver a good experience, the cost was also more than I would normally spend, but decided to make an exception due to the health benefits and excellent quality as described & advertised.
The first two bottles were delicious, the third was corked, unfortunately & had to be thrown away. The forth tasted a bit too sweet for our taste, had to be thrown also. The last two were very high in alcohol 14% which are not our usual preference, and gave a bit of a hangover.
Now I realise we took out a subscription, I hope it’s not too late to cancel .. Huge disappointment.
Since writing the above review, I contacted the company at Just Grapes, & they were incredibly understanding, and instantly emailed back, refunding the order. & cancelled the subscription without any fuss.
I would like to say how much I appreciate the support, of a team who clearly have very high standards in Customer Care.
We found the first couple of bottles absolutely wonderful, and it’s probably impossible to cater to everyone’s taste with everything, so our experience probably isn’t typical of these selections which are intended to deliver the very highest standards & quality. Thank you!

5 maj 2025
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Svar från Just Grapes

Dear Isobel,

Thank you for taking the time to leave such detailed feedback.

I'm truly sorry that your recent wine experience was disappointing and fell short of your expectations, especially after enjoying the first two bottles!

The issues you've described with the corked and off-tasting wines certainly do not indicate the standards we strive to uphold.

We would appreciate the opportunity to investigate which bottles it was and rectify the situation.

As discussed this morning via email, we have cancelled the subscription and refunded you.

We appreciate your honest feedback as it helps us improve.

Sincerely,
Greg @ Just Grapes

Betygsatt 5 av 5 stjärnor

Really surprised and pleased with our wine

Wasn't sure what to expect from these wines, so we purchased just two bottles to try. Just a glass of normal red wine was making me feel really rough and headachy the next day. The wines we had from Just Grapes were fantastic. The flavour was good and tasted like other red wine we might drink. The post-drink effect was obvious both overnight and the next day - I felt fine, no ill effects. I will definitely be buying more. I hope restaurants start stocking it and Just Grapes list who does, so we can eat and drink well when we go out.

28 januari 2025
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Svar från Just Grapes

Hi Alice! Thank you so much for your wonderful feedback! It really means a lot to us as we embark on this exciting journey with our family business. If you have any questions or just want to chat, don’t hesitate to reach out! We'd love to hear from you!
Greg & Lillias

Betygsatt 5 av 5 stjärnor

Always excellent service

Always excellent service. I live in the north of Scotland and time I’ve ordered from Just Grapes it comes quick and doesn’t cost the earth! I love the choice of wines that I can’t get anywhere else. It’s always great to have a box when friends are up, to give them a treat. I love Just Grapes.

2 december 2024
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Svar från Just Grapes

Thank you Maddie our first ever customer!! We will always remember you as special!!
Looking forward to growing together - please never hesitate to reach out.
Greg & Lillias

Betygsatt 5 av 5 stjärnor

Over the moon with everything

Over the moon with everything.
Love red wine but not the hangovers/sore head.
These wines are made without any nasty additives, so essentially it's the purest red wine you can drink.
Very tastey and I'll definitely be back for more.

26 december 2024
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Svar från Just Grapes

Thank you, Leigh. We're so happy you're enjoying our wines. We're only starting up, and I hope you will grow with us - your feedback will always be welcomed!

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