Just Energy Group, Inc. Omdömen 415

I am writing this review after a deeply unsettling experience with this energy company. I was initially drawn to their services due to their seemingly competitive pricing. However, my experience has been far from satisfactory.

The company promised low energy prices, which was a major factor in my decision to choose their services. However, they have not lived up to their promises. Without any prior notification or explanation, my energy prices were tripled. This sudden and significant increase in cost has caused considerable strain on my budget.

It is disheartening to see a company take advantage of its customers in such a manner. The lack of transparency and communication is concerning. Customers should be informed about any changes in pricing and the reasons behind them. This is not just a matter of good business practice, but also of basic respect and fairness.

In conclusion, I cannot recommend this energy company due to their misleading pricing practices and lack of transparency. It is important to me to do business with companies that value honesty and customer service, and unfortunately, my experience with this company has been lacking in these areas.

When approaching contract ends in 3 months, Just Energy started to call me every day asking for a renewal. Even I said it is too early to discuss it but they just keep going! These calls were from different numbers so I cannot block them effectively. Stay away from this company. Very annoying!!

Horrible customer service!
When you are lucky enough to get through the automated advisor and reach the department you were trying to reach, you will have the pleasure to talk to someone who does not want to talk to you. Save your time and nerves, choose any other provider. Run!

Reply to your reply:
It's funny you are providing the same useless phone number. This number is located on my Just Energy Bill (Canada) but when calling this number, you get to choose to be connected to 1. CenterPoint, 2. AEP 3. Oncore 4. Texas. No matter what step I chose, I never got through to talk to someone from Just Energy in Canada. Every person I talked to, transferred me back to the same menu. Call this number yourself and try to reach someone who can help you with your Canadian Just Energy Account and Good Luck!

My bill constantly goes up when I live alone. I didn't change anything or have any additional people over. In fact, I've been out of town half of the month. They promised this great plan of free nights but how..... My bill constantly increases.

Had a person in Kroger trying to sell me onto this idea and when I asked questions he said “oh no because you signed up in Kroger we wouldn’t charge you a disconnect fee. He sent me emails to show some of the things he had told me and just told me to click on accept. I did because I was able to read what I was accepting. When I got to a final page he tried to tell me “just click accept” but I realized he was trying to get me to “just click” on a contract to disconnect my electricity and sign over to them and charge me $175 to
Disconnect if I didn’t like. When I told him “I need time to read all this before I sign” he quickly walked away before I could ask questions. After reading what he didn’t want me to read I realized it was a scam

Sales rep promised me things that weren't true, it has been more expensive than my previous provider and customer service is terrible. I would never recommend this company to anyone.

010324
Another sucker from Sam's club in store 3rd party sales person. Doubled my bill.

010524
Called customer service and they offered me a 34.3% lower rate but still 16.13% higher than my original electric provider. Really only 1.04 cents higher.
The original incentive was a lower or equal rate plus the Sam's club $25 gift card & possible other future gift cards.
Will see how this works in a few months.
The new rate is fixed for 36 months.
Still only giving a 3 star rating over the previous 1 star because I am yet to be ahead on this new rate or deal if that happens in the future.

020124
My current bill didn't go down at all.
Still charging me the same rate.
I guess I can call them liars now.
Now I have to waste more time calling them and listening to them tell me another lie.

030624
I didn't call them about my February bill. I did get my March bill and they did honor the rate I had to negotiate to get. I'm still not ahead or even from changing to them but I will give it a few more months to see if I average out decently. I did get the Sam's Club $25 card. I'll add another star.

Horrible rates and customers service. Been lied to twice and cant even cancel the plan unless I give them even more money. Their website and app are horrible to use. There's also a 4$ service fee whenever you pay your bill.

I was at Sams Club and signed up for Just energy because I was told they have low rates and I would be getting a few gift cards the first one was after so many months having their service and that time is past I was suppose to get it in 48 hours and that time is also past. I checked for their number to call them and shows customer service open on Saturday till 6PM well I called at 11AM and not open. So I will cancel my service and get a good honest company. I will also contact Sams club about this

I really I don’t like this company. I’m looking at other company because it is really bad customer service. I get extra charge when I want in a vacation.

this company seems to have a record of ripping people off and then refusing to make any kind of restitution. Wish I had checked them out before doing business with them. Fortunately I was able to get rid of my contract with them, after seeing my bill double for the two months they robbed me !

To add insult to injury they never responded to any of my communications. Also think Sam's club needs their fingers smacked for allowing Just Energy representatives to perpetuate this fraud in their stores. It's called "Guilt by association !

A better communication will help. Can't believe how just energy chat bot dumb. Is it a 1961 version? Come on guys, you can afford to update your chatbot, especially if other options are not working all the time.

Horrible Experience, It was a Nightmare!
I wish there is something below 1 star!

The agent at Sam’s Club literally lied that their rates are the same as DTE so she convinced me to switch my gas supply for them, and after doing my research I found out that their rates are x2 from what I am having from DTE !! I called and terminated the contract, after struggling for two weeks, and I couldn’t receive a cancellation letter to confirm that the contract was terminated.
Wouldn’t recommend anyone to think of working with them, you will regret it !!!

I signed a three year contact with Just Energy because I was enticed by the low price per kilowatt hour & the company’s Green Energy stance. Boy was I mistaken. My electricity bills have been more expensive in the two year since I made the switch. On average, I have paid anywhere between $50 to $125 more, per month, than when I was with my previous electric company (Cinergy). I receive email notifications stating an estimated electricity bill for the month but the actual payment is always more. For example, for the month of October, our electric bill was estimated to be around $288 the actual amount deducted from our checking account was $323. I don’t understand how the estimated bill and the actual bill can change within a weeks time. It’s not because we are consuming more electricity. There are days where our air conditioner would shut off because the temperature inside the house was cooler.
I still have another year on my contract with Just Energy but I have thought about paying the fee to break my contract & searching for a different electric provider.

Some guy name Nana Buah PUC Certificate No. 10052 forced me to sign a contract at SAM's Club promising 9 cents per KW but turned out to be 26.5 cents per KW and within the less than 2 months my bill is $400 they are threatening to disconnect tomorrow Nov 9. I filed a complaint but they don't give a flip, since they are in India!

I have a contract with Just energy and i enrolled for a low price plan but they keep increasing the delivery charges and over the year and half that i am with Just energy, the prices kept increasing exponentially.
I DO NOT RECOMMEND THIS ELECTRIC SERVICE TO ANYONE

when we signed up for just energy per sister n laws recommendation were told would get 100 off our second bill and she would get 100 off her bill.. did not happen when called regarding this and even spoke with a supervisor was adv no referral number on account which I know for a fact was done. I feel like we have been scammed and now are in a contract that would cost us to get out of.. Did hear from Just Energy, they did review all calls and did credit our acct.

I've been with Just Energy since I relocated to TX and they decided to start scamming me this month. First off, when they returned my call it read "United Airlines" and was flagged by my spam blocker. I am barely home to use electricity and when I am home my lights be off so how my bill tripled in 1 month. Also the usage is not showing on the site and has been under maintenance??? I'm reporting this to BBB and filing for my money back. Whoever took over this company is a criminal and I will be contacting a lawyer. Don't send me that bot message reply either scammers!

My email to the manager, Customer's service at cooperate of Sam's club, Jessica
Subject: In-Club - Poor Club Experience / Complaints - Lee [Incident: 230919-017685]

Dana Picasso, License # U-15980, Badge # 2008796 (she is the trainer working for a Local Marketing company) she have my laptop and ask me to login Consumer Energy to get all information needed and my phone to register and transfer 7 accounts to Just energy as my right hand was injured at that time since 5/11/23 that was why she did all transfer for me while I was shopping inside Sam's club, she finished right before 6pm on 5/14/23, Sunday, she told me that we will pay less, not more by switch the service under Just Energy with $65 Sam's club gift card ($45 + $20) on each account.

Our house gas bill is triple as $105 that bring my attention to investigate and find out that Just Energy charge rate of $12.29 vs $3.54 by consumer energy before we switch to Just Energy, Consumer energy rate is $3.50 in Sept as we still have one account did not switch, so I am able to check and compare the rate.

I ask Sam's club to help and protect their members NOT to be ripped off by Just Energy with $65 Sam's club gift card to rip off their member's money, it is about $100/monthly over charge with 7 of our accounts.

It is SHAME with Dana working for Just Energy and training others to rip off Sam's club members. the manager and many staff at Roseville Sam's club knowing exactly that Just Energy rip off their members, but did nothing about to warn their members NOT to sign up with them while they are at all Sam's club daily in the afternoon and try to SCAM their members for money ????

I am waiting for the manager, Susan id# 75042 with Just Energy cooperate office to get back with me as she submit a request on 9/18/23 for investigation with their compliance dept to refund me $402.50 over charge so far already.

Just Energy need to wait until the next meter reading to cancel or change to the lower rate that is another joke as you can cancel the gas service online with Consumer Energy to be effective any date, They said there will be $50 cancellation fee if you do not call Just Energy to cancel the service.

The manager, Susan id# 75042 with Just Energy cooperate office has all of our 7 account information

I have been a customer of Just Energy for years and use to tell my friends and family about how much I love Just Energy, but after today not so much. I received a phone call from an agent stating my contact was up for renewal. I advised her to email me the contact, so I could look it over,because I was at work. She goes on to say that it would only take 3 minutes,and told me that my new rate would be .10 per kilowatt. Okay great that's cheaper than what I am paying now. I review the contract, and there are all sort of hidden fees, thus bringing the charge per kilowatt to almost. 17 per kilowatt. I CAN NOT BELIEVE THIS COMPANY WOULD TRY TO SCAM A LONG TIME CUSTOMER!! My current contract was not set to expire until December of this year. I will definitely be calling first thing tomorrow to cancel this contract, and go with another company. I am writing this review because at this point I DO NOT TRUST Just Energy, and they will try and lie and say I didn't cancel within 3 days. I need this in case I have to report the to the BBB or the media to warn others. I have also noticed a lot of people complaining about the same thing in their reviews. This company was great, but now I see they are some money hungry sharks. I am definitely down switching to another company.