JPMorgan Chase & Co. Omdömen 

Chase has continuously expressed their disdain for customer satisfaction over the years and it seems to be catching up. I opened an account with Chase online and after providing all the needed details and a couple transactions they closed my account due to “fraudulent activity”. No explanation other than that I had to come in to verify my account with some “extra information” Despite me being bedridden due to a injury I was told nothing could be done about this and that I would be mailed a check after 10 days…. Still no Check. I’ll add Chase to the list of Companies who can’t figure out the ever so hard puzzle of accommodating people with disabilities. I am aware that it is completely legal for chase to close my account even though I did nothing wrong however I am just sharing my personal experience.

Our line of credit dropped from approx. $50 k with Chase Reserve to $17k with Chase Preferred. We had a $ 22k deposit to pay for our son's wedding venue. We called to increase the line and it was refused! We split the deposit into $12k (due 3/24).. we had $15k left on our credit line before the $12k payment...and $10k (due 3/26) & then made a series of prepayments directly from our bank to make sure the $10k was covered. Chase did not considered these as payments until March 29th although they cleared our bank on the 24th and looked as if they cleared on their site. Our first attempt to talk to a supervisor was being placed on hold of over 40 minutes. We hung up. Our second attempt was also long holds. Our first talk with a supervisor was a lady who spoke over my wife, told her the funds we had paid were not going to clear until the 29th and then hung up on my wife. Needless to say we will ditch the card as soon as we can. We made the second $10k payment today using a Mastercard issued by C*** Bank where our credit limit is greater than Chase Preferred (however, no fees or points... just peace of mind that the payment will process).

JPMorgan chase are holding without explanation an international wire transfer. They are the intermediary bank and refuse to release it, refuse to return it. Refuse to talk with either the sending bank or the beneficiary bank. This has been going on for almost 7 weeks. Crap service from a bunch of thieves.

Please do not invest money with JP Morgan Chase.They do not care about you the customer just look on Facebook reviews.This company does not have your best interests at heart.You can believe me will not help you because it's a money hunger organization.

Buyer beware Chase Bank ATMs will steal from you. Do not trust them once you put a check in you can't get it back even if you don't agree to their ridiculous an outrageous terms.

An extremely well represented team!

When I first wanted to trust them with my money, I wasn't too sure.

However once trying, I did enjoy their support and customer service in this endeavour.

Best wishes!

The website for businesses is difficult to navigate. It's not at all like other banks, and often glitches.

I had a mortgage on my house with Chase. Every payment done by ACH on time. A portion of my land was taken by eminent domain and Chase hired a lawyer at my expense to "watch" the legal proceedings and billed over $6K to my balance and I had to pay it. The lawyer did not help me at all, I had to hire my own. Never another mortgage with Chase.

I have been banking with chase for 6 years. The service was good but since 2019 and more so in the 8 months the service, communication and professionalism both in branch and online are horrific.

For instance, I wanted to open a business checking account. I was directed to open through the bank website. After going through many questions taking several minutes a box pops up stating business accounts can only be opened in branch. I went to a local branch and was told only certain locations have a business rep. They directed me to call each branch for a business agent. While each branch has an individual phone number all numbers dialed are funneled into a main regional automated answering. I've called 23 times since Dec 8 2021 to Jan 23 2022 the voice system says all reps are busy please call again and hangs up.

So I drive to a second branch, no business rep. Drive to 4 more the fourth branch has a business agent but he's off for 3 weeks and there are no business account mgrs in the entire county in riverside ca.

I call customer service and as I'd say 95% of calls are answered in Malaysia or the Philippines. I explained a the above. They are very good at apologizing but offer no resolution to anything. They advised I call each branch in another county. I explained again the individual phone numbers are connected and no option for messages. I asked what are my other options I just want to open a checking account and the big answer?...well sir i don't work at a branch. It's not my fault.

I went to us bank. I not only opened a business account in 15 min but also personal checking and moved all my accounts to usbank.

Actually if it was possible I would rate them with minus 5 stars. They are a horrible institution that will close you accounts for no reason whatsoever; and then they will hold your money hostage for weeks. If you try to reach someone at the executive level, they will only talk to you once then avoid all phone calls. The customer service line has NO information or answers, and the executives and CEO, Jamie Dimon, all hide behind the shield of their customer service personnel.

Horrible service, horrible as a company.

I use them for business banking and have had stellar service. I am assigned my own personal banking rep and any time I need something, I call or email her directly rather than calling a general phone line. She gets it done. My banker has spent hours assisting me with issues that would normally require me to do in person. The fees for business banking are a bit higher than a lot of smaller banks out there, but I feel like I am getting what I pay for.

So locking me out of my account everytime I try to pay my bill, make me HAVE TO pay in bank, which is 23 miles away from me, and then discriminate against me for not being able to keep up with a bill that's constantly being forced into a place where I cant pay it responsibly?
And oh Jesus, oh Jesus, I am not a person to comment on people who make their living working as cs using CRM but you guys harass me, and when I answer you hang up? What kind of crap is this?
Then you continue to market offers to me as if I can even do anything.
No one i know trusts you guys, I took a chance and I regret it.
Its virtually impossible to contact them or make plans to pay your bill or even set up an account, and in the end it only reflects negatively on you because we all are playing some kind of adult blame game? I've paid the bill twice over now, and im still treated second class, and im still treated as if my belief you guys won't do it again to me even after speaking to a banker, is wrong which I know now it is.
Why should I have given you the benefit of the doubt twice, and still not get anywhere?
The BBB should really investigate both chase and wellsfargo, this is insane I can't trust any banks. Its like the depression again.
Rest assured next payment is the last, and the test of my assets are being put into a safe place where I won't give anyone that same trust.
So thanks for trust issues, because I was entrusted with an agreement which I withheld and im still not getting the take from my give.

My best bank

Card is always on with no declines.
And the aftermath of Pepsi's spending cards iis way cheaper

1 Star, due to their uncomfortable Porcelain Thrones, on which one can not have deep, meaningful ponderings about Electric Vehicles, Battery Storage and Space Travel. 😥

The worst credit card company when it comes to disputes, and standing behind their customers. I truly had a legitimate reason to dispute a charge -888 Auctions sold me a 'Diamond' that was lab created, and never disclosed type of diamond. Chase sided with merchant, and I was charged for the item. I worked with the merchant and sent it back; now I have to pay the charge $1,220.00, and I have no Diamond. Chase still stands with the merchant! REALLY!!! Why have a Dispute Department???!! The worst credit card company ever!!!

COMPLAINT REF 00032793

I have been trying to sign up for a Chase UK account via the app and it requires ID verification whereby it supposedly automatically takes a selfie if you smile at the camera. The problem here is it REFUSES to take the photo. when I follow the instructions that your customer service advisor "Jules" tells me to, then the app simply doesn't register that I'm smiling and it and won't take the photo.

I can just about accept a technical issue, but having unqualified amateurs at customer service WASTE MY TIME clearly reading off a script with pointers like "make sure you aren't wearing sunglasses" and "make sure you are pointing the camera towards your face" then that's where I draw the line.

In fact no, I draw the line at your insulting letter concluding my complaint as being rejected because apparently I am not following the in-app instructions. I've explained the situation a dozen times in three phone calls, yet you still play dumb, stick rigidly to your script and act like you can't possibly fathom that an app won't take a photo of me. I'd told you in the first call that I intend to transfer just over 60k into that account - do you think I would have anywhere near that amount in savings if I was so stupid as to not be able to operate an app requiring a selfie?

I have taken the claim to the Ombudsman, thus you'll be paying their fees, plus compensation when I eventually win. All of this could have been resolved if you'd have simply put out an app that worked or *gasp* accepted my request to send you an email of my ID and selfie to verify my identity. I offered you this option several times but apparently a huge organisation like JP Morgan doesn't have a single email address and arbitrarily relies on an AI to verify identities rather than having a human look at the IDs.

Other complaints to add - they are liars. They claim they've tried to call me three times to resolve this matter. They haven't called. No missed calls, no voicemails. When I've pushed them to confirm the dates and times they supposedly called me, they can't produce this information. In one letter they have tried to quote me as saying I have said "I have matured in appearance" and as such they're treating this as some kind of admission don't look like my passport - I've never said that! My ID photos were taken relatively recently so the likeness to my ID is not an issue. And even if that was true, what on earth has that got to do with the complaint about your app refusing to take a selfie! If you're going to LIE then at least make the lie consistent with the issue I am actually making a complaint about!

If this is how you think you're going to break into the UK banking sector then think again. Unprofessional, chaotic incomprehensible complaints handling. The UK banks run rings around you in every respect, from their apps, websites, customer service and complaints handling.

UPDATE - Despite Chase maintaining that they did nothing wrong and that I wasn't taking the selfie "correctly", I proceeded with my complaint to the Ombudsman and was awarded £750. The Ombudsman specifically noted that I have been "singled out" on the grounds of appearance. So there you have it. A bank discriminates against a customer on the grounds of appearance then desperately tries to deny it. Shameful.

This bank is one of the biggest market manipulators, not Musk ;)

Elon Musk does not approve!! Avoid this bank at all cost.