Very simple process and the lady was very friendly and helpful. The only downside was that we sat waiting in the café area for them to come back from their break (no complaints there), but when the p... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The best thing about getting travel money from John Lewis Nottingham is the amazing member of staff there. She is kind, considerate, helpful, patient and an absolute credit. Nothing too much trouble.... Se mer
Företaget har svarat
The staff are always welcoming and friendly. They are attentive and very helpful.the service is great. It is so sad to see that John Lewis are closing the travel money centre in Solihull. It is the b... Se mer
The on line process was simple and easy. Unfortunately when I went to collect the currency, having received a text to tell me it was ready to collect and waiting an extra day to be sure, the curren... Se mer
Företagsinformation
Skrivet av företaget
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Kontaktuppgifter
Storbritannien
- johnlewismoney.com
4,5
Utmärkt
18 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Brilliant service from start to finish…
Brilliant service from start to finish always kept in form on everything was going
3 augusti 2026
Svar från John Lewis Money
Hi Andrew. It's wonderful to hear that you experienced brilliant service from start to finish! We're so glad we were able to keep you informed every step of the way. ^Steph
I found it impossible to view my PIN.
31 juli 2026
Svar från John Lewis Money
Hi Pauline, I'm sorry that you had difficulties locating your PIN number. I do hope you were able to locate this. ^Steph
We could collect it from our local store
3 augusti 2026
Svar från John Lewis Money
Hi Paul, I'm pleased that you were able to collect this locally. Thank you for choosing John Lewis Money. ^Steph
Quick, cost effective, convenient and easy
Market competitive rates, a very clear website with drop downs and limited data entry.
With a local store collection option, a short lead time the process is very convenient.
The collection process with a great store team, just an order number and ID then ensures a speedy pick up. In summary, quick, cost effective, convenient and easy….what more could you ask for?
3 augusti 2026
Svar från John Lewis Money
Thank you so much for your 5-star review. I'm pleased to hear such positive feedback about your experience with us! It's wonderful to know that our competitive rates, clear website, and convenient local store collection option made your process quick, cost-effective, and easy.
We truly appreciate you highlighting the efficiency of our store team during pickup. Thank you for choosing John Lewis Money. ^Sophie
Easy to order
Easy to order, good exchange rate and great service. Was ready for collection within a day and collection was straightforward upon showing ID.
3 augusti 2026
Svar från John Lewis Money
I'm pleased to hear that you found our ordering process easy and our exchange rate favorable, Prakash. I appreciate your kind words about our service and the straightforward collection experience. ^Sophie
Svar från John Lewis Money
Thanks for your 5-star review Kelie. We are delighted you loved our service and look forward to helping you again. ^Sophie
Svar från John Lewis Money
Hi, I'm delighted everything ran smoothly for you and that you found the ordering process easy. Thank you for choosing John Lewis Money. ^Sophie
excessive foreign exchange fees and delay in paying credit balance back to me
I had a credit on my card and decided to use this to purchase some items abroad for my new property. In total I have been charged £117.30 in foreign exchange fees. I have just called to get the remaining credit balance transferred to my Monzo account (which does not charge for purchases made abroad) and have been told that this will take 7-10 working days to process.
3 augusti 2026
Omdöme utan inbjudan
Svar från John Lewis Money
Hi Angela, thank you for your review. I'm sorry for the experience you had with the foreign exchange fees. I understand your frustration with the charges and the timeframe for your credit balance transfer.
We are always working to improve our services, and your feedback is valuable in helping us do so. ^Sophie
Excellent service meets all…
Excellent service meets all requirements from a reputable company,
3 augusti 2026
Svar från John Lewis Money
Hi Valerie, I'm delighted to hear that you had such a positive experience with us! Thank you for choosing John Lewis Money and sharing your feedback. ^Sophie
I prefer obtaining my foreign currency…
I prefer obtaining my foreign currency in person. Always use John lewis. As the in store bureau in Nottingham is closing it will be the last time. Marks and spencers in the future!
30 juli 2026
Svar från John Lewis Money
Hi Debra, I really appreciate you sharing your experience with us. I completely understand your preference for in-person foreign currency services and the disappointment regarding the Nottingham bureau's closure. We value your feedback, which will be shared with all relevant teams for their consideration. ^Sophie
Svar från John Lewis Money
Amazing! Thanks so much for your wonderful review. I trust you will continue to enjoy using your Partnership card. ^Sophie
Ease of ordering and then Waitrose Collection
Ease of ordering and then collecting from Waitrose. A very simple process.
2 augusti 2026
Svar från John Lewis Money
Hi Vanessa, I'm pleased to hear that your ordering and collection process at Waitrose was straightforward. Thank you for sharing your positive experience with us. ^Sophie
Svar från John Lewis Money
Thanks, Steven! I'm delighted you love your Partnership credit card. Thank you for choosing John Lewis Money. ^Sophie
Be very careful here
Exchange rate = excellent
Ease of purchase = excellent
Sent on time = excellent
Picking up at waitrose = poor
On the terms and conditions it says all you need to do to collect is have the email with the order num and ID to collect this is a lie. You also need to be the person to collect it. I purchase and my wife can not collect it because she was not the one who purchased it perversly I was also not allowed to collect because my wife's name was on the form to collect!
22 juli 2026
Svar från John Lewis Money
Hi Maximus, I appreciate you sharing your experience.
I regret the difficulties you encountered during your collection, especially regarding the identification requirements.
Be assured we will review our collection policies and communication to ensure clarity and avoid similar situations from happening in the future. ^Sophie
Straightforward
Very easy to order on line, arrived when stated and easily collected. Would do the same again.
2 augusti 2026
Svar från John Lewis Money
Thanks for your review. I'm so happy to hear that your online ordering experience was smooth and that collection was easy.^Sophie
Asusual
Asusual, hassle free ordering. Informed when Currency has arrived in Sore for pick up. Good Rates. Staff in Store friendly and efficient.
2 augusti 2026
Svar från John Lewis Money
Thank you for your wonderful feedback Mrs Pedelty! I'm delighted that your ordering experience was hassle-free and that you found our rates to be good. It's also great to know that our store staff were friendly and efficient. We look forward to helping you with your currency needs again in the future. ^Sophie
Extremely simple and convenient
Extremely simple and convenient. Ordered my currency online in a few clicks, then collected from my local branch the next day.
2 augusti 2026
Svar från John Lewis Money
We're so glad to hear that you found our online ordering process simple and convenient, and that collecting your currency from your local branch was a smooth experience. Thanks for choosing John Lewis Money. ^Sophie
Svar från John Lewis Money
Oh no, John, I'm sorry you are having trouble using your Partnership Credit Card. Please contact our dedicated team, who will be delighted to help get you up and running with your card. You can reach the team on 0330 175 9829. ^Sophie
Svar från John Lewis Money
Hi Lesley, thank you for you 5 star review. I'm delighted you got a good rate and that the collection was simple. ^Sophie
The whole process was quick and easy
The whole process was quick and easy. The staff member who dealt with me was polite and explained everything very clearly.
2 augusti 2026
Svar från John Lewis Money
I'm pleased to hear that you found the process quick and easy, Mark. It's wonderful to know our staff provided clear explanations and were polite. Thank you for your positive feedback and for choosing John Lewis Money. ^Sophie
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