Very simple process and the lady was very friendly and helpful. The only downside was that we sat waiting in the café area for them to come back from their break (no complaints there), but when the p... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The best thing about getting travel money from John Lewis Nottingham is the amazing member of staff there. She is kind, considerate, helpful, patient and an absolute credit. Nothing too much trouble.... Se mer
Företaget har svarat
The staff are always welcoming and friendly. They are attentive and very helpful.the service is great. It is so sad to see that John Lewis are closing the travel money centre in Solihull. It is the b... Se mer
Market competitive rates, a very clear website with drop downs and limited data entry. With a local store collection option, a short lead time the process is very convenient. The collection process... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Kontaktuppgifter
Storbritannien
- johnlewismoney.com
4,5
Utmärkt
18 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från John Lewis Money
Hi Natalie, we appreciate your comments and feedback. ^Gina
Svar från John Lewis Money
Thanks Stuart, we appreciate your 5 Star Review, and feedback. ^Gina
Svar från John Lewis Money
Thanks for your review Richard, and we appreciate your feedback. ^Gina
Svar från John Lewis Money
Thank you for your kind words, Kathy! We are so happy to hear that our Partners made such a positive impression on you. ^Steph
Great for smaller amounts of currency
Reading bureau provides an excellent service and I use it throughout the year for Euros and US Dollars. Rates are competitive and you can have whatever denomination of notes you require. Would be very disappointed if bureau were lost as the online £250 minimum amount would mean I would often have to go elsewhere.
29 juli 2026
Svar från John Lewis Money
Hi PT. We're so happy to hear you find our bureau service excellent and competitive for your currency needs! We truly value your continued support and appreciate you highlighting the convenience of choosing specific denominations. Thank you for choosing John Lewis Money. ^Steph
Cardiff Store - currency
I called into the Cardiff Store. A JLP partner immediately asked if she could help and arranged my currency there and then. I did not have to wait. It was quick, convenient and professional.
21 juli 2026
Svar från John Lewis Money
Hello Adrian. We're so glad to hear about your positive experience at our Cardiff store! It's wonderful to know our Partner provided such quick, convenient, and professional service. We truly appreciate you sharing your feedback. ^Steph
Process was painless currency arrived…
Process was painless currency arrived on due date and time
4 augusti 2026
Svar från John Lewis Money
Hi there John. We are so pleased to hear that your experience was seamless and that your currency arrived precisely as expected. We appreciate your positive feedback! ^Steph
Svar från John Lewis Money
Hi there! We're delighted to hear that you found our Partners to be so helpful and friendly. Providing excellent service is something we always strive for. Thank you for choosing John Lewis Money. ^Steph
Very easy to order on line
Very easy to order on line, although finding the link to order was not that easy.
Collecting from Waitrose, very quick and easy.
Rgds
3 augusti 2026
Svar från John Lewis Money
Hi Tony, thank you for your review. We're happy to hear you found the collection process quick and easy! We appreciate your feedback regarding the online ordering link and will certainly look into improving its visibility for a smoother experience. ^Steph
Ordering was easy, collection a nightmare
Ordering was easy. Collection was a complete nightmare. It took 6 staff to open the safe with all sorts of excuses being made. Then once they opened it they asked me for the payment card I’d paid on, which I didn’t have, I was able to show them the transaction in my bank account. There was no apology for the inconvenience. Very unprofessional. I won’t be buying my currency from John Lewis again
29 juli 2026
Svar från John Lewis Money
Hi Julie. We are very sorry to hear about the difficulties you experienced during your currency collection. We understand your frustration with the delays and the payment card request. If you'd like to discuss this further, please contact our team here: https://www.johnlewismoney.com/travel-money/faqs ^Steph
It was lovely to be able to have… a customer service representative that knew what she was talking about.
It was lovely to be able to have support from Tina on the desk. She was polite and patient. Especially when explaining to me how much it would cost and the deals I got from using the app.
3 augusti 2026
Svar från John Lewis Money
Hi Alexander. We're so pleased to hear that a Partner provided such polite and patient assistance, especially when explaining pricing and app benefits. It's wonderful to know you had a positive experience. ^Steph
Very easy and convenient way to order…
Very easy and convenient way to order travel money!
3 augusti 2026
Svar från John Lewis Money
We're so glad to hear that you found our service for ordering travel money easy and convenient. Thank you for your positive feedback! ^Steph
Very friendly staff.
3 augusti 2026
Svar från John Lewis Money
Hi Nigel, we're pleased to hear that our Partners were friendly. Thank you for choosing John Lewis Money. ^Steph
Promotional Shambles
Very easy to set the new card up. Attracted by the promotional offer of £20 of vouchers and checked the t and c’s to claim but found that there isn’t a link to claim this and NewDay have not responded to my query on this so far!
Thank you for your reply. I contacted both live chat and a representative of NewDay both of whom could not identify the promotional offer I received on 15/7/26.
Cara at NewDay said the offer of 2,000 points equating to £20 worth of vouchers if the card was used within 30 days (which it was) is not on her system and they know nothing about it. I explained I had the email from John Lewis Money and this is a shambles and not what I expect at all from John Lewis. Very disappointing and perhaps JL can communicate with NewDay and sort this out and credit my card account accordingly please?
Thank you
31 juli 2026
Svar från John Lewis Money
Hi Lynne, we appreciate you sharing your feedback regarding the ease of setting up your new card. We understand your frustration with not being able to claim the promotional vouchers and the lack of a response to your query. I would recommend contacting us via Live Chat so you can get a quicker reply to your query: https://www.johnlewismoney.com/partnership-credit-card/contact-us ^Steph
The card was easy to apply for and…
The card was easy to apply for and seems to offer more than other credit cards.
I have only used the card twice but was easy to activate and use.
31 juli 2026
Svar från John Lewis Money
Hi Kath. We're so happy to hear that our card's application process was easy for you and that you find its benefits appealing. We appreciate your positive feedback! ^Steph
Excellent service very easy to use…
Excellent service very easy to use exchange money delivered the next day. Can't recommend enough
3 augusti 2026
Svar från John Lewis Money
Hello Roy. We are so pleased to hear that our service was easy to use and that your exchange money was delivered the very next day. ^Steph
Brilliant service from start to finish…
Brilliant service from start to finish always kept in form on everything was going
3 augusti 2026
Svar från John Lewis Money
Hi Andrew. It's wonderful to hear that you experienced brilliant service from start to finish! We're so glad we were able to keep you informed every step of the way. ^Steph
I found it impossible to view my PIN.
31 juli 2026
Svar från John Lewis Money
Hi Pauline, I'm sorry that you had difficulties locating your PIN number. I do hope you were able to locate this. ^Steph
We could collect it from our local store
3 augusti 2026
Svar från John Lewis Money
Hi Paul, I'm pleased that you were able to collect this locally. Thank you for choosing John Lewis Money. ^Steph
Quick, cost effective, convenient and easy
Market competitive rates, a very clear website with drop downs and limited data entry.
With a local store collection option, a short lead time the process is very convenient.
The collection process with a great store team, just an order number and ID then ensures a speedy pick up. In summary, quick, cost effective, convenient and easy….what more could you ask for?
3 augusti 2026
Svar från John Lewis Money
Thank you so much for your 5-star review. I'm pleased to hear such positive feedback about your experience with us! It's wonderful to know that our competitive rates, clear website, and convenient local store collection option made your process quick, cost-effective, and easy.
We truly appreciate you highlighting the efficiency of our store team during pickup. Thank you for choosing John Lewis Money. ^Sophie
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