Very simple process and the lady was very friendly and helpful. The only downside was that we sat waiting in the café area for them to come back from their break (no complaints there), but when the p... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The best thing about getting travel money from John Lewis Nottingham is the amazing member of staff there. She is kind, considerate, helpful, patient and an absolute credit. Nothing too much trouble.... Se mer
Företaget har svarat
The staff are always welcoming and friendly. They are attentive and very helpful.the service is great. It is so sad to see that John Lewis are closing the travel money centre in Solihull. It is the b... Se mer
Market competitive rates, a very clear website with drop downs and limited data entry. With a local store collection option, a short lead time the process is very convenient. The collection process... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Kontaktuppgifter
Storbritannien
- johnlewismoney.com
4,5
Utmärkt
18 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från John Lewis Money
Hi, thank you very much for your kind feedback, and for your 5 star review! ^Angela
Ordering foreign currency online & In store
Struggle to find the foreign currency section on rhe website, fi ally found after a couple of minutes and it was easy to order online, and quick notification when your money was ready for collection, I also order some foreign money in store very easy, apart from being told that this service will be ending so love coming in store to order my money. The staff were very helpful providing that personal service.
6 augusti 2026
Svar från John Lewis Money
Hi Miss Weir, thank you for choosing our Travel Money service. We really appreciate you taking the time to share your feedback. ^Angela
Svar från John Lewis Money
Thank you for sharing your positive experience, Ruth. ^Angela
Very easy process
Very easy process - ordering on line to collect at local Waitrose store
6 augusti 2026
Svar från John Lewis Money
Hi, thank you for using our Travel Money service, we are pleased to hear you found our click and collect service to be very easy! ^Angela
Svar från John Lewis Money
Hi Angela, that's great to hear, thank you for your kind feedback! ^Angela
Getting the euros was very easy and…
Getting the euros was very easy and straight forward. I pay for most things with my credit card so i didn't even consider using my debit card sadly to pay for this. So yes you guessed it on £700 euros I have been charged £21! My own stupid fault.
24 juli 2026
Svar från John Lewis Money
Hi Donna, thank you for choosing our Travel Money service, we really appreciate you taking the time to share your review. ^Angela
Very simple and efficient service
Very simple and efficient service. I will definitely use if again.
1 augusti 2026
Svar från John Lewis Money
Thank you so much for sharing your positive experience, Gillian. We look forward to welcoming you back again soon. ^Angela
Great service
Great service, straight forward no hidden extras and John Lewis staff a delight. Best in the business like usual.
6 augusti 2026
Svar från John Lewis Money
Hi Jon, thank you for choosing our Travel Money service, we really appreciate your kind feedback! ^Angela
Mis sold credit
I was given a credit limit on application which subsequently lowered when it arrived for no other reason than some administration issue.
1 augusti 2026
Svar från John Lewis Money
Thank you for sharing your review Christine. I'm sorry you're unhappy about the reduced credit limit on your card. If you would like to raise the issue further - please call our dedicated team on: 0330 175 6825 - they'll be happy to discuss any outstanding concerns. ^Trish
Svar från John Lewis Money
Thanks for sharing your review Judith. We appreciate your kind comments and are delighted you're happy with the easy process. ^Trish
Good exchange rate but mostly received 50 euro notes.
The exchange rate was very good, at the time of purchase £1 =1.15 euros. However, I ordered online to collect on Tuesday 21st July and when I arrived in store, it was not ready. On top of the order being late, 250 euros was in 50 euro notes, hardly ideal given that I was travelling to Montenegro and very few businesses were able to break into a 50 unless I made a significant purchase and there was no option of changing them. Unfortunately there was no option to request particular denominations online, perhaps consider implementing this feature so that customers are not given unusually large notes that are difficult to change.
5 augusti 2026
Svar från John Lewis Money
Thanks for sharing your review Scott. We're sincerely sorry your online order wasn't quite ready for collection as expected. Your feedback regarding the ability to request specific denominations online is valuable. We are always looking for ways to enhance the customer experience. Suggestions like this are welcome and will be reviewed when considering any future changes to our service. ^Trish
Svar från John Lewis Money
Hi Viola, thanks for your great feedback. ^Gina
Every where accepts the John Lewis card…
Every where accepts the John Lewis card and with have experienced no problems
1 augusti 2026
Svar från John Lewis Money
Hi Joseph, thanks for choosing to have a Partnership card with us. We appreciate your feedback. ^Gina
Svar från John Lewis Money
Hi Maria, we appreciate your feedback, and great to hear you were provided with good service. ^Gina
Svar från John Lewis Money
Hi Natalie, we appreciate your comments and feedback. ^Gina
Svar från John Lewis Money
Thanks Stuart, we appreciate your 5 Star Review, and feedback. ^Gina
Svar från John Lewis Money
Thanks for your review Richard, and we appreciate your feedback. ^Gina
Svar från John Lewis Money
Thank you for your kind words, Kathy! We are so happy to hear that our Partners made such a positive impression on you. ^Steph
Great for smaller amounts of currency
Reading bureau provides an excellent service and I use it throughout the year for Euros and US Dollars. Rates are competitive and you can have whatever denomination of notes you require. Would be very disappointed if bureau were lost as the online £250 minimum amount would mean I would often have to go elsewhere.
29 juli 2026
Svar från John Lewis Money
Hi PT. We're so happy to hear you find our bureau service excellent and competitive for your currency needs! We truly value your continued support and appreciate you highlighting the convenience of choosing specific denominations. Thank you for choosing John Lewis Money. ^Steph
Cardiff Store - currency
I called into the Cardiff Store. A JLP partner immediately asked if she could help and arranged my currency there and then. I did not have to wait. It was quick, convenient and professional.
21 juli 2026
Svar från John Lewis Money
Hello Adrian. We're so glad to hear about your positive experience at our Cardiff store! It's wonderful to know our Partner provided such quick, convenient, and professional service. We truly appreciate you sharing your feedback. ^Steph
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