Jaguar Land Rover Omdömen 342

On March 23, 2025, I booked an MOT service with Grange Jaguar Land Rover Swindon for May 5, 2025. My booking was confirmed via text message. However, on April 29, 2025, I received a call from Swindon Jaguar Land Rover informing me that the MOT appointment could not proceed as scheduled due to the company transitioning to a new name. I was assured that the MOT would still be carried out on May 17, 2025, at the same time, on a Saturday morning. Understanding the circumstances, I accepted this change.

On May 1, 2025, I received an email stating that Grange Jaguar Land Rover would become part of Marshall Motor Group, but that all bookings and service plans would remain intact, with no action required on my part. However, on May 13, 2025, I received yet another call stating that my MOT could no longer be carried out at all.

During this conversation, I spoke to a manager—whose name was not provided—who repeatedly stated that they could not fulfill my booking and instead arranged an alternative MOT appointment at a different garage. Initially, I was not informed which garage this was, but I later learned that it was Kwik Fit. I want to make it clear that this alternative is completely unacceptable to me. I specifically chose to book my MOT with Jaguar Land Rover because I have had negative experiences with third-party garages in the past. This situation has caused significant inconvenience and frustration, as I had expected the services promised under the Jaguar Land Rover service plan to be honored.

Furthermore, the attitude of the manager I spoke with was extremely unprofessional. He showed little concern for the difficulties I was facing, repeatedly stating that I had booked with Grange Jaguar Land Rover rather than Marshall Motor Group, and that they could not accommodate my service despite prior assurances.

Under official defender extended warranty the engine had compression issues at 46k miles and a new engine required. Warranty company refused to cover on the basis it is an inherent engine problem (many other ingium engines have failed). JLR so far only offering 60% contribution. Under the consumer rights law if there is an inherent problem they should cover 100%

Bought a 3 year old Jaguar I-Pace in November 2023. Earlier this year it started having issues charging intermittently. Phoned Jaguar on March 10th and was told the earliest I could book car in was 12th May!! Ended up having to hire cars during this period as the car would only charge occasionally. Car went in on the 12th of May. Was diagnosed as needing a replacement junction box and also has a battery cell issue (covered by manufacturer’s warranty) and a faulty 12v battery. Have been quoted over £5.2k for the repair (extended warranty covering £2k) and possibly more for a replacement 12v battery. Don’t know when repair will be carried out as part not in stock and they are “so busy”. Car can’t be charged so can’t be driven and they can’t even find me a courtesy car even though I’m entitled to one. It’s a disgrace that this supposed elite brand car manufacturer is charging so much to repair a car with only 37.5k miles. The I-pace is notoriously unreliable, something I unfortunately learned after purchasing it. The car is literally costing me thousands, not what I expected when buying a Jaguar. £258 per hour labour!! How will this brand survive now that they plan on making only electric vehicles when the only one they’ve ever made has been a complete disaster?? Avoid Jaguar!!

Propriétaire d’une Jaguar de 23000 km,
J’ai un voyant orange qui c’est allumé, j’ai consulté la documentation qui préconise de s’adresser à la concession la plus proche. Je me suis rendue sur place à la concession de Bassusary et j’ai été très mal reçu par une dame qui m’a précisé qu’il fallait attendre deux mois pour avoir un rendez-vous. Je trouve cela inadmissible qu’une marque de prestige comme Jaguar n’´aie pas un technicien à disposition dans ce garage pour analyser l’importance de l’incident qui pourrait être grave et pourrait endommager le moteur et créer une panne beaucoup plus grave. Je suis très très déçu. C’est une concession a fuir.

If I could give minus stars I would. Service at the Norwich branch has been shocking and my I-Pace since purchase has regularly been developing a repeated fault. They took my car for what they told me would be a two week repair and I got it back 4 months later. Despite repeated attempts to find out what was happening there was no communication and no apology. Staff were rude and dismissive once I had signed for the car. Spend your money elsewhere.

My first review was removed - which proves JLR are trying to brush this issue under the carpet. Lots of JLR Diesel vehicles from 2017 upwards, some new ones too, are experiencing expensive fixes with the DIESEL PARTICULATE FILTER. Be warned, do your research, there are currently several class action law suits afoot. Lots of info online - sadly too late for me over £4000 to fix.

What a scam of a Car Company!
I bought my Jaguar from a reputed Car dealership JLR at Huddersfield for 60,000+ and in few months time it started showing alerts of low Coolent level.. took it back before the warranty ran out but they sent me back just replacing the Coolent pipe, without looking at what caused the leak!. Now again in another few months I am being told that the Head Gasket was gone, leaving me a bill for 4000 pounds. & JLR don't want to take responsibility as the warranty had run out! I would NEVER NEVER buy a Jaguar Land Rover & Wouldnt reccoomend it to anyone!.. VERY POOR MANUFACTURERS! & CHEATS!

Over a year and car still not repaired. DVSA now involved . Customer service act unawfully and repairs take years.

This is absolutely outrageous. A car with just 120,000 km (74,000 miles), fully serviced at the official dealership, now needs a complete engine replacement? That’s beyond unacceptable. I followed every guideline, did every service on time, and still ended up with a catastrophic failure. This is either a manufacturing defect or a complete lack of quality control. I trusted this brand, and now I’m left with a massive repair bill. Never again.

So disappointed.

Appalling customer service - continual issues with AC over the last 9 months.

In for a 2nd warranty repair and 3 months later no resolution. We want to hand back the car under voluntary termination but we can't, and no-one can give us any clarity on when the car will be repaired.

Whilst it drives very well, the customer service from head office has been poor and whilst the retailer in Melksham has done what they can to help - we are without our car and have no idea of when it will be repaired.

We just want to get rid of the Jaguar IPace now and buy a reliable car!

0/10 - WOULD NOT RECOMMEND JAGUAR. Sad as we thought we were buying into a premium, reliable brand with great customer service.

Je téléphone au garage parce que ma batterie est totalement déchargée et je ne peux plus ouvrir la coffre où elle est placée pour la recharger.
Le responsable me répond que la garage ne se déplace pas et qu'il faut amener la voiture .... !!!
La voiture est totalement immobilisée et j'avoue qu'un garage qui vous laisse volontairement dans la difficulté ne mérite pas de représenter Jaguar.

Own a 2019 Land Rover Sport SDV with less than 39000 miles covered. The vehicle was serviced in October of last year and has been in use daily since then. The engine oil has leaked out of the oil filter and ran the oil to a level where it was catastrophic for the engine but no oil warning light appeared. Called JLR to tell them of my dilemma and they showed zero interest whatsoever. This will be the last Range Rover I will buy as the repair bill is over 15K ! Got zero choice but to have it repaired. Complete crate engine and new turbos are required. What an absolute dreadful product and even worse customer service.

Engine issues on my evoque which, although now out of the warranty period, has only done 29k miles. JLR couldn't care less, local service team never answer the phone and I couldn't even communicate with then through the call centre because they couldn't get in touch with them either. I even went down the route of trading this car for another brand new evoque, despite the issues, yet I got treated just as badly as a potential sales customer! Having put a deposit down and committed myself to a substantial 4 year lease I was given radio silence in return; no thanks for my custom and no response to an email I sent checking everything was ok. When I rang a few days later to check next steps I was greeted with a 'what do you want' tone and the statement of 'i only get in touch if there is a problem'. I cancelled the order and opted for a repair at a local JLR approved garage since I couldn't get anywhere with JLR service dept. Now JLR are refusing to acknowledge the incredibly poor quality of their engines by hiding behind the fact they didn't do the work like that somehow gives them an argument that the work wasn't required 🤯

My Discovery Sport P300 Hybrid went in for a re-call/Service and engine management light in Nov 2024. Re-call work and Service was caried out but unable to remove the engine management light and was advised the vehicle needed a main battery pack. As the engine management light is on I was unable to give the car its first MOT in Jan and the car is still off the road as JLR advise there is still no ETA for the part and they have no idea when it will be available even after 4 months of waiting for it.

How can JLR continue to promote electric/Hybrid vehicles when they have no ability to replace a main battery pack when it fails?

There must be batteries available and JLR choose to prioritise and manufacture new vehicles and not use them for faulty in warranty repairs even when a customer is without a vehicle until repaired.

J'ai emmené ma landrover au garage landrover Paris pour un problème de clefs. On me présente une facture de plus de 1500 euro pour changer tout le système. Il s'avère que je me suis aperçue qu'il fallait juste changer les piles des clefs ! Elles fonctionnent parfaitement bien. A fuir !

Had a great superb salesman in the form of Harry Godsland in the Swan valley Sytner JLS.
From the initial enquiry to driving it off the forecourt he was super efficient, knowledgeable, very proactive and very professional.

He was very personable and a massive asset to your company, with a turnaround in just 4 days as I was car-less and needed the vehicle pronto.

He took his time to explain, was very patient and was very thorough in his desire to make sure we were comfortable at every stage of the process.

He also made sure this was the right vehicle we were buying and along with the showroom team were very welcoming in their approach to greet us.

Range Rover Evoque in for m.o.t failed on front sub-frame. After having owned car for 13 years regularly serviced. Now being told 9th of April before the new sub-frame will arrive no support what so ever from JLR absolutely appalling service from them, 4 month without a car. Will never buy from JLR again

Bought a 3 year old Range Rover in December 24 with a one year warranty and had an engine issue occur over weekend, car is booked in with JLR for a diagnostic check later this week and have been asked by the service department to pay the £288 service charge up front despite being covered by the one year warranty and we will be refunded after diagnostic check has been completed! Never in my 40 years of having ANY car serviced have I been asked to pay upfront for servicing - apparently a new policy within last year from JLR - if I had known this before I had purchased car I would DEFINITELY have not given JLR my money - absolutely disgusting and a sure way of removing any customer loyalty and confidence in brand !! AVOID !!!!

I don’t usually public shame companies, however these ‘leading’ manufacturers are lying, robbing and misleading customers.

June 2023 - our Land Rover discovery breaks down in Bristol. We got it back to JLR Jaguar Land Rover UK in Swindon.

After a long debated, saying that we were passed our ‘service history’, although in black and white (screen shot from our online portal) stating job number 55598 was completed at 15,746 miles on 20th September 2021. Therefore, as per JLR policy, our vehicle would need a service on 36,746 miles or before the date of 21/sept/2023. We broke down June 2023 and at 35,505 miles on the clock.

We were told this was not the case and this was not a service. Why is it on our service portal under last service recorded then???

We were asked “why haven’t you progressed this sooner”. Our response was that we were still grieving the lose of our daughter, Elsie Rose. I’m not after sympathy, but we didn’t have the energy to fight these guys.

We were told we would need a new engine as SWARF (metal particles) have entered the oil filter causing a CAM shaft issue and the requirement was for a new engine. This was stated in the conclusion letter on 29th Feb 2024 from the complaints manager.

We were quoted £12,000 for a repair. Or a second hand engine for £7,000. We simply couldn’t afford it at this time, we were still recuperating costs from our daughters funeral.

We reported this case to the ombudsman and they have been really good. They are fighting these above case for us.

However, JLR then decided that they would start charging us £50 a day storage charge to have our broken, undrivable vehicle on their premises. So we had no choice but to go to an independent Land Rover specialist. Darren and his team were absolutely fantastic and strictly engine down within a couple of weeks.

Are you surprised if I tell you that all they found was a single link timing chain fault? Our engine and pistons in complete sound condition and NO requirement for a new engine. A repair at a cost of approximately £2000. We were lied to and we were told we would need a complete new engine (as highlighted in yellow).

Jaguar Land Rover are liars, fraudsters and money grabbing criminals.

Looking at multiple forums online, we are not the first and we will definitely not be the last. Do not buy a car from these people.

Quick enough to take your money and quick enough to lie to try and prove they are not our fault.

It’s time to make us heard and cause disruption peacefully to these fraudsters.

The was a career meet at my school with jaguar landrover engineers and I told them my grades were a 2 and 3 and she told me I am useless and gonna fail in life and I should just give up that’s what I got told at a creeds meet by jaguar Land Rover engineer team