Jacobs Douwe Egberts Omdömen 

I have ordered a L'OR BARISTA SUBLIME BUNDLE on 21/09.
It seemed to be a good offer, good bundle to change from Dolce Gusto.
Everything was fine until my parcel has been returned to sender because it was incorrectly addresses.
I have sent L'OR Customer Service an email, no response.
After calling L'OR Customer Service today they have confirmed my address. It was correct.
Obviously they have ran out of products because they couldn't send me a replacement, but refunded me instead. I'm still waiting for my funds.

I will keep buying the competitors products and tell my friends and family to do the same. This is how you lose customers. I will never buy your products.

This is no star review. This company are scammers. You will not recieve goods, please make sure you are refunded and don't buy l'or coffee again. Your order will be cancelled after weeks of waiting and several nonsense emails regarding tracking and dispatch notifications.
At best this is cynical marketing although it is only generating negitive press as you can see from the review on this site. I wish I had read these reviews prior to ordering, would have saved time and money. Disgusted by them.

AVOID! Ordered loads of pods from here. Got an email saying Amazon had delivered them, nothing was delivered. Troyes to call them and the phone lines weren’t in use. Emailed and had no response. Seriously don’t purchase from here. I wasted at least £40.

No way of contacting them - phone line been down for approximately a week. The freephone states temporary glitch, main office just cuts off and no response to email
Have they gone busy?

We purchased a new nespresso machine along with a large quantity of JDE L'or capsules. We have had a great deal of trouble with one of the coffee capsules not seating correctly in the machine and we contacted JDE about the problem. We supplied all deatils including photographs etc. No one month on and absolutley no response other than " we are awaiting a response from management" !!!
Useless.

First delivery by Amazon Shipping said delivered but not received and they then admitted not delivered, refund given, countless emails not responded to.
Decided to re order and Amazon shipping said delivery attempted twice , was in both times and then a third attempt said refused by customer , again not true .
This was a week ago , no sign of an email or refund .
Will buy by pods directly from the supermarket in future .
Awful customer service just makes the matter worse .

Two requests from you about your products and order when I didn’t receive anything from you order date 3rd of may 17days later still nothing yet you send two me review requests on stock I never received STRANGE company NO apology from you about not receiving what I ordered nothing why ask me to review stock I didn’t receive seriously I wouldn’t give you I star if I had my way you spend thousands on advertising but you cant even complete a customers order strange business advertising a product that customers don’t receive

Die Bestellung bei JDE lief Ansich erst unproblematisch. Hatte insgesamt 15x Tassimo Kapseln bestellt. Als diese ankamen, bemerkte ich leider erst nach der Öffnung von Packungen, dass auf allen Pkg. das MHD schon in knapp 3 Monaten erreicht ist. Dieses schien mir doch recht kurz, deshalb kontaktierte ich JDE und informierte Sie darüber...
Die "lapidare" Aussage war, dass nach Zustellung eine min. 40 tägige Haltbarkeit garantiert wird !!!
Ich erläuterte meine Meinung nochmals JDE, da ich erstens der Meinung bin, dass nirgends im Bestellvorgang darauf hingewiesen wird und zweitens Aufgrund der bestellten Warenmenge ich dieses äußerst grenzwertig finde.....
Keine wirkliche Resonanz von Seiten JDE, außer der Wiederholung der Aussage, dass 40 Tage Haltbarkeit nach Zustellung garantiert werden....

Ich finde dieses nicht in Ordnung, zumal andere Anbieter dieses besser und zum Teil sogar günstiger machen/anbieten.

Mein Fazit: Zum ersten und zum letzten Mal dort bestellt.
Kundenservice verdient eigentlich nur 1 Stern.

Purchased a machine and 150 pods on 6 April, but the delivery company, Evri, lost them in transit. Contacted L'Or via email several times and received a standard response to each (asking for the address and order number - both already provided in my email subject line!) and still no coffee machine, pods or refund 5 weeks later.

L'Or - you know who I am and how to contact me, so do the right thing (just in case you've lost it again, the order number is L1100168290...).

I sent my coffee machine back as it wasn't as good as I thought. It was unused and I have waited since March for my refund but have had no response at all. Appalling customer care

Had a problem with my subscription, and support told me "We are unfortunately unable to resolve the technical issue with your plan at this time." - this means their website and the service is broken.
Also, 2 weeks to reply to my email - feels like the late '90s, and even then it was unacceptable.

In summary - they can not maintain their service, and they (apparently) can't fix it, so it's just a terrible company with a terrible product.

We've had a Tassimo machine for over 3 years and, whilst the coffee is very good, JDE's service is appalling - coffee out of stock, vouchers don't work, poor delivery times and increasing prices. Although some varieties are available in the supermarket, they are not the ones we drink.
So we thought we'd get a L'or machine as we could use any Nespresso compatible pods and the larger L'or pods, to give us more flexibility of supply.
On 27 March I tried to order a machine & pod package, but the L'or website wouldn't accept any payment option - 3 cards & PayPal - from me. Customer service were useless and said it was a problem with my bank - what all of them?? Finally on 28 March we set-up an account in my wife's name & the order was finally accepted. It appears that once you have an account with Tassimo, you can't have an account with L'or - very strange.
On 30 March I received notification form Evri that they had my parcel, but no delivery date. On 5 April we contacted JDE, who said they would contact Evri. On 6 April JDE emailed us to say that they needed 48 hours get get a response from Evri! We phoned JDE who said that it looked like Evri had lost the shipment and offered us a refund, which we accepted. It seemed that JDE customer service don't care if they lose customers - obviously less hassle for them.
So we have ordered a coffee machine from one of their competitors and will never buy from this appaling company again.
If I could give zero stars, I would.

Oh my life, what have you done to this coffee? I used to love it but now is very bitter. Went to visit my sister, she recommended i have a cup of tea or something else as she found the coffee disgustingly bitter. 2households now who USED TO drink this coffee!

Loved this coffee until a few months ago when they changed the packaging and clearly the blend is different. Aroma is now bitter. My husband walked into the room with a cup of it and I couldn't work out what the awful smell was. The top is now difficult to get off the jar. What on earth are they doing? Is it made outside or within the UK? Why didn't it say on the bottle that it was "new". We've tried ringing customer service but no response. So the simple response from us is: Thank you and goodbye. We are changing brand.

bought the L'Or machine & bundle but no delivery infor, no delivery just a late refund
staff clueless
website clueless
frankly, for a well known brand/company, this is shameful and needs senior management attention to the customer experience

Worst service ever, in the canary islands, only a few (vert few), of capsules are available.
Have a 20 euro free gift, but Tassimo won't send me any capsule or device.

Shamefull attitude, changed to another company who does sell locally.

Tassimo or jade is worth nothing.

Trying to contact customer service is impossible- the phone number they supply doesn’t work and when I found another phone number I gave up after waiting 20 minutes.

After being given a tassimo coffee machine as a gift I tried to claim the £10 offer when purchasing the t discs from there online store. The order went through without reducing the costs. There was no way to cancel the order without it first being delivered. I tried contacting customer services but have had no response. Very poor service and in contravention of The Consumer Contracts , Cancellation policy. Use at your peril.

Its a great shame that the front line staff just lie to and abuse disabled customers! i don't know when your call center is, but as you are trading in the UK and then must comply with UK law!
i have been promised a call back 15 times and im still waiting!
It looks like they can’t be bothered even to respond to a trustpilot review!!

Sehr guter Kaffee, und sehr angenehmer Kundenservice! Tassimo läuft gut, meine alte hat auch 3 Jahre gehalten und das bei täglich 3-4 Tassen! JDE weiter so!