Jawda Omdömen 

The customer support is outstanding. The quality is great! And the overall principles are unmatched!

i had placed an order to be delivered internationally, and expected that it would take two or three weeks to arrive. unfortunately, i was left waiting for almost two months after the package was passed on to usps from royal mail. i had a lot of trouble reaching out to usps, but the second usps representative i managed to get ahold of told that i’d need to contact the international seller (jawda) to figure out why my package is stuck in transit. i was honestly thinking i’d be left without a response, but contacted jawda anyways. to my surprise, i received amazing customer service from the jawda team the same day! they contacted usps, found out that the package was lost, filed a claim, and began preparing a replacement order for me all in the span of a short conversation. i’ve honestly never had such easy customer service—with both bigger and smaller brands—and am pleasantly surprised by the quality of their care.

I love jawda!! i’ve ordered many times and the quality and product i receive is always top notch :,) especially as someone buying from abroad (u.s) their shipping is so quick and sooo reliable and affordable. very great brand and i always get excited when they bring out new stuff 🤍 not only that but i’ve emailed them before & instagram messaged and they are so quick and receptive in getting back! beautiful company and you can tell they care for their consumers

I am pleased with my orders from jawda it’s always been consistent quality and reliable orders without any trouble

I ordered a beautiful linen dress/skirt combo. I was pleasantly surprised by the great quality of materials. The pricing is also good. Shipping was very quick (i'm not based in the UK). And the customer service is great. Looking forward to ordering more from Jawda.

I’ve ordered from them several times and I’ve been so happy with both items and customer service. It feels like they do everything with love and care, which I really appreciate!

A beautiful Muslim-owned brand. I love their sustainable clothing. Hand crafted, lovely quality. Timeless pieces that will be staples in my wardrobe. Super quick delivery and timely updates on my order from start to finish. Anisah was lovely and reached out directly to make sure I was happy with my order. A personal touch goes a long way, thank you! Pleased with my first experience shopping at Jawda and I will definitely be shopping here again in the future

Very nice customer service! The quality is amazing, even better in real life. I love that my abaya has natural materials it feels very good! This is my new favorite abaya!!

Very good customer service. I received my item pretty quickly. I bought an abaya from their new cotton range and the quality is great and the sizing and fitting was perfect! Really great product. Really grateful to have affordable natural fibre options for modest clothing. Thank you x

I received my brown and black layered two piece abayas - genuinely amazing quality and fit - it’s so soft and light. Perfect summer outfit cause of the 100% cotton. Couldn’t be happier! Jazakallah khair for making it easy to dress modestly 🩷

Great quality clothes, made with cotton/linen. Good customer service, they reply promptly when you email them

I am disappointed with my experience. My payment was taken immediately, but almost a week later I still have not received my order or any tracking information. I also cannot find the order in my account, which makes the situation even more frustrating.

It is unacceptable to charge customers without providing a confirmation or a way to track their purchase. I have been left wondering whether my order even exists.

Great customer service, fast and affordable international shipping, detailed size chart, 10/10 quality fabric and tailoring and designs, breastfeeding-friendly options. I love Jawda!

From beautiful high quality clothing to an outstanding customer service. My order was smooth and my item was of high quality.
I Would highly recommend Jawda if you are looking for items that look and feel beautiful to wear.

Ordered from Jawda twice, my first experience went really well, the quality, shipping and responsiveness of the brand was amazing so I ordered from the spring collection too.

Quick shipping, great material, and affordable! I just purchased from the spring/ summer collection and I LOVE all the pieces. Quality pieces that will be staples in my closet, Alhamdulilah.

Item I received was great quality with exceptional tailoring, and fits perfectly. I look for natural materials without polyester, so this brand really reflects my ideals and ethics when comes to fair labour.

I have ordered twice from this company and they have exceeded my expectations. For my most recent order I had been looking at a dress for a couple of days and when I finally decided to order and went to checkout the dress was sold out! I messaged them on Instagram and they immediately replied and updated the stock for that particular item and sent me a message so I could h checkout without any issues. On arrival I was so impressed with the quality and stitching of the fabric and dress. It has been lovely to witness the growth of this small business as they tackle sustainabile and ethical challenges within the fashion industry and bring everything in house. It’s uplifting to see that this has served to improve their quality of products without compromising on the affordability of their products. Honestly, I have spent more (unfortunately) on other modest brands whose quality of product wasn’t as good and made of 100% polyester. Would definitely order again from them!

UPDATE 3: Ultimately, I am yet again left disappointed by this company. I ended up returning one item from my order - Jawda received it on 23rd May and I received email confirmation. On it, they said to allow 12 WORKING days for a refund. Today is the 12th working day and I still have not received my refund, so once again I am having to chase them up. It's really beyond frustrating now.

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UPDATE 2 (20th May): I have since received my order. It turns out the situation was caused by an operational mishap involving some of the stock.

I am genuinely very touched by the way my situation was handled and by the kindness shown to me in resolving it. The customer service I received afterward really went above and beyond. Not only was I given a generous gift card, but I was also sent an additional item for free, even though I explained that I was not expecting this at all and already felt the gift card alone was more than enough.

The items themselves are genuinely lovely. Some of the pieces in the latest spring/summer collection are such unique designs, and I really appreciate the thoughtful features included in them, such as options accommodating breastfeeding mothers and the adjustable inner waistband in the skirts.

It does seem my order experienced a rather unfortunate series of mishaps, however, as one of the items appears to have been mislabelled at the factory. I received the same skirt in the same labelled size but in two different colours, yet one is significantly smaller than the other. Unfortunately, I am unable to exchange it as the item is now out of stock in my size, which is a real shame.

While this situation has admittedly been frustrating given everything that already happened with the order, and I do wonder whether all issues could have been avoided had the order originally been dispatched within the advertised timeframe, the kindness and care shown to me throughout the resolution process has genuinely gone a long way in restoring my trust.

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UPDATE (17th May): The founder has since contacted me directly with a detailed explanation, apology, and proposed two possible resolutions regarding the delay, depending on next developments. I appreciate the transparency, accountability and kindness shown. The issue is not yet fully resolved, but I will continue updating this review based on the outcome. I had no bad intention towards the company in leaving a negative review, and I would honestly have preferred not to do so, but I believe anyone would be frustrated in this situation. Based on the experiences of other customers, I do not believe my situation reflects the standard of service this company typically provides. I think my order has unfortunately just been affected by some very bad luck and timing.

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I rarely leave negative reviews, but unfortunately I have been very disappointed by my experience so far.

I placed a sizeable order on 7th May for 5 items worth £170 (discounted from around £190 with a new customer offer). The delivery estimate on the website states 2–3 days.

After 5 days with no order update, I contacted customer service and was told my order would be prioritised and dispatched within 24 hours. However, 4 days later, I still have not received any dispatch or tracking information.

My initial communication with the company was polite, which I appreciated, but I have not heard back from them since. I understand that delays can happen and appreciate the challenges small businesses face during busy periods. However, repeatedly having to chase updates and being given timeframes that are then not met has been very frustrating, particularly for such a large order.

I have also noticed that at least one item I ordered is now fully out of stock on the website. This leaves me concerned that I may not receive the full order I placed due to the significant delay in dispatch.

What makes this especially disappointing is that I genuinely wanted to support this business. I was really happy to find another Muslim modest fashion brand offering natural fibre clothing at fair prices, and I appreciated the company ethos, which is what encouraged me to place an order in the first place.

I truly hope this situation is resolved soon, but unfortunately this experience has damaged my trust and currently makes me unlikely to order from this company again, especially as this is my first experience with them.

I will gladly update this review if the situation is resolved appropriately. I see from other reviews that the vast majority of people have had a positive experience with this company, but unfortunately I cannot relate as it stands.

Such a lovely experience with Jawda customer service! Quick response and they even have an exchange policy with 25% refund bonus if you get store credit.
The abaya’s are amazing quality, not only is it 100% cotton but also made so beautifully.