Jawda Omdömen 

I’ve been a Jawda customer since 2023 and I can safely say after three years that the one reason why I keep going back is because of the good quality of their clothes. I recently purchased the Ecru white cotton layered two piece abaya from their spring summer 2026 drop and the fit and feel is amazing. Well done to the Jawda team for building a sustainable, reliable and affordable brand. 10/10 on customer service too.

Finally order from Jawda after seeing their posts online for years. I picked out the gorgeous 2 set tie abaya which was the first ever item I’ve seen on Instagram and fell in love. I bought it on sale but had some issues with the item and was really upset so I emailed them. Customer service response was instant and soooo professional and they were very understanding with me. I spoke to Abeera, not sure if there was anyone else responding but she was very very lovely and helpful. My mind was at ease and my issue was resolved almost immediately on the spot. The team are really lovely and I’ve just always loved the designs from Jawda and can’t wait to order again! May Allah bless them all for their kindness 🫶

Good and kind communication and they really care about customers experience. Beautiful outfit pieces aswell.

Absolutely love Jawda. They really put a lot of care into their products and the quality exceeded my expectations. The clothes are breathable, comfortable, while still looking cute and classy. The customer service is amazing as well. The team is so friendly and patient, and they respond fast too!

Update:

After being contacted and understanding my frustration, Jawda have really redeemed themselves. And as an apology, have given me the item I've had my eye on for ages as a gift and even thrown in a hijab too, which I have received. So thank you :) The pieces are beautiful and comfortable.

Ordered a 2 piece abaya with them that was supposed to come within 2 to 3 working days. Tried to check the shop app to track my order and no update on it being sent out. Then contacted the company on multiple contacts and hear nothing. Yet they have time to post story updates on Instagram. No consideration for customers whatsoever. It's really sad because I was really excited about the piece ordered and wanted to wear it on an outing, but now I've lost complete trust and respect for this business.

I’ve bought from Jawda many times and recently had may first issue with product quality (a missing button and messy stitching). After reaching out to their customer service though, I like Jawda even more. They were quick to respond, happy to help, and very professional and kind.

Wonderful experience ordering from them. The material of there clothing is a 10/10 and customer service is very patient and happy to fix any problems

It doesnt matter where I shop, I always return to jawda for my abayas. They never disappoint. From the material to the fit, everything is always perfect and my number 1 online shop to order from time and time again.

Jawda's customer service has been excellent. I requested an exchange (accidentally ordered the wrong size) and it was done so smoothly. Really happy with their willingness to help and support.
I also love their styles, nice formal work wear without compromising on hayaa.

JazakAllah khair

The kindness and patience of the staff when answering all my questions and concerns about my order. Always replying back to my emails a few hours or a day after with no delay.

Ordered with Jawda for the first time and MashaaAllah! The quality of the set was unmatched, and very modest! Will definitely reorder 😊

Very happy with my order from Jawda. Delivery was fast and the products were good quality. Everything arrived safely and exactly as described on the website. I will definitely order again.

I was looking for a modest clothing brand with affordable pricing and this is the place to shop if you are looking for the same. The quality does will not disappoint and the factor that makes this company worth supporting is definitely the people behind it. The communication I had with the customer service team -namely Abeera went above and beyond sorting my queries and the response time especially from a small business was outstanding. You can tell from the people behind the brand how much care and respect goes into the customer experience and how much thought goes into each piece so will definitely be buying and recommending

Wonderful customer service. They responded very quickly when I sent an email. So excited to order more in the future in sha Allah 🌸.

This was my first time buying with Jawda, and I have to say that the customer service was hands down top tier. I always get size 54 abayas, and they tend to always be shorter on me, so this time I decided to size up and get 56. When the two abayas arrived, I hadn’t realized how much significantly longer the abayas were. I reached out to Jawda for an exchange, and they were so accommodating and understanding. I reside in the states, and the back and forth of shipping and the costs was just going to end up being a lot, and they were so considerate about that without me even mentioning. They took the step to offer donating the two items rather than shipping it back, and that they would send me the items in my correct size. I have never seen a brand, let alone a Muslim brand do something like this. Jawda has definitely become my favorite brand to shop from, not only because of this generous gesture, but also the quality was amazing and exactly what I was looking for to wear during this winter Ramadan. Thank you jawda!

Shopping with Jawda for 6 months and I am in love with their designs. So unique and the fabrics they use. Their AW25 collection was my favourite, esp their coat abayas!!

Purchased an abaya and got a free hijab bundle with it. Love the quality, great customer service.

I ordered 3 abayas 24days ago, didn’t hear or receive anything until 5days later only to be told one of the items wasn’t in stock, they said we can either refund or give another item, I said I wanted a refund and to send my other items. Again they didn’t issue a refund or communicate with me, despite me chasing for another 7days.

Then another 5days went by and again no items sent and no communication, I emailed and sent messages on Instagram to which I finally got a response saying they were looking into my order, but still I had to chase for responses and kept getting told to email - even though they wouldn’t respond to emails!

I finally get a response on Friday (this is now three weeks after my order) that they will send out items, so I responded asking for the tracking number. They also claim the reason for this is because of Black Friday sales, but I ordered two weeks before Black Friday so it makes no sense!

I then get an email on Monday saying another of the items I brought is out of stock!

As you can see this shows they have been absolutely shocking to deal with, wasted my time chasing them and they are selling items they don’t even have in stock, and giving poor excuses!

FURTHER UPDATE: Finally just got my refund after 4 weeks, and they tried to report me on trust pilot for this review marking it as ‘defamatory’, says it all really. I wish I never ordered from them in the first place, it’s been 4 weeks of back and forth wasting my time, and they tried to offer me a measly 15% discount if I order from them again!

I recently bought the elasticated skirt in black by Jawda and it was the perfect length I have long legs so it can be hard to find skirts. But was super easy with jawda the material is also so nice defo recommend. I work an office job so it’s perfect for work outfits.