JapanHaul Omdömen 

This is a horrible company to deal with. Please stay away. I requested cancellation only hours after I placed my order and they stated my order had been shipped. Yet their business stated they don’t ship for 72 hours so they lied. They state shipment will be received in 10-21 days but I did not even notice that when you actually place the order it is 3-12 WEEKS! They did the bait and switch . I’m coming on day 19 with no product. After reading reviews I’ll be lucky if I even receive and if the items aren’t damaged or stale. Also I just read that unless you have paid for tracking which is very costly, then they will not refund unless they receive the original items back. I had no idea I was ordering from out of the country so the chances of them receiving their box back is zill. I’m filing a report with PayPal.

UPDATE: TWO MONTHS NO PACKAGE

I purchased a whole bunch of snack items after trying them out on Sakuraco box. Shipping does take a long time. Expect to wait 3 to 4 months. That being said, the majority of my items were either expired or expiring. Most of the items still tasted great. Some of the osembe crackers had definitely lost their crispness and the flavors had begun to dull. I do understand that expiration dates are determined by the manufacturer and do not mean that the product is bad however I do believe Japan Haul should taste test before sending out some of the products; considering the cost and shipping time, they would save themselves from the headache of disappointed customers.

This could be the worst company I’ve ever ordered from. Months ago, I ordered a few groceries, including some mochi. It has been nearly 3 months now and no sign of it. I’m glad I didn’t order that much! This is the longest it has ever taken me in my entire life to receive an a delivery of something that wasn’t like furniture. It is not Covid anymore, that is no excuse. When I emailed the company, they said that I should not have expected it to come before the three more months mark! Is that a serious answer? They should have a notice on their website saying, “your order will not come until well after you have forgotten that you made it!“ At this point, I’ll be shocked if I get it at all. Will likely be protesting on my credit card.

First order was late but came in eventually. But this most recent order hasn't even shipped in a month. Now I'm disputing through PayPal to get the full amount back instead of a partial refund like JapanHaul would offer. They made no effort in updating me the status of my order, and why there has been no movement.

Don't shop here, there is no communication and you have to fight to get your money back.

Edit: Items suddenly arrived on April13, 2023 but sweet Raptor Jesus Christ the boxes looked like a wolverine and a tasmanian devil mauled them. Trust me still not worth the price because I've used other sites with better protection on items.

Never got back to me on my support ticket. I emailed them on 9/20 and never received a response when my figures I ordered came smashed. :( I don’t recommend them.

Definitely get the more expensive shipping. I did surface mail (the cheapest option) and my items did take a long time to arrive. However, I'm giving them 5 stars because of how helpful their support team is. The items do eventually show up and they're so worth it. I'll definitely order again using the faster shipping!

I don't understand why JapanHaul is rated so negatively?
A store that provides you with Japanese products at the cheapest prices compared to other stores, it packages your order imaginatively, and their shipping prices are accessible to everyone.
All these features and yet this site is evaluated in such a negative way?
I understand that there is a delay in shipping, but the reasons are known because Japanese Post has reduced the number of flights due to the Corona pandemic, and therefore this delay is not due to the JapanHaul.
I ordered 4 orders before pandemic (July 2019-February 2020) and I always choose the cheapest shipping price and it was delivered to me within only two weeks!!
Unfortunately, now I can’t order from them because Japan Post does not ship to my country due to the pandemic, but a month ago I ordered through my mailbox in Dubai (POBOX) and I am still waiting for the shipment to arrive
When my shipment arrives I will re-evaluate but I think my rating will not change.
My only complaint is that they don't have a DHL express shipping option to all countries.
UPDATE:
My shipment arrived on 13/8/2022 (the shipping period from Japan through my POBOX and then to my house 48 days) and as you can see, even with this delay, the shipment arrived within a month and a half, and this in my opinion is a good thing, and this is my first experience during the pandemic and the fifth as a whole. But!!! I received the box in a deplorable condition and opened, I don't know if this is because of the japan post or because of my POBOX
It was a very bad experience in terms of packaging but a good experience in terms of value, contents and quality.
3 out 5

about a year ago (June 2021) I ordered a package and it never arrived so I forgot about it. about half a year later, I remembered about it, and that it never arrived. their support asked me to confirm my address and wait 2 more weeks, sure... not like it will suddenly arrive.

they only offer a voucher for the value of the items, not the shipping charges, which was annoying.

since I had that voucher, I made another order in April 2022.

This time, the package did arrive! 3month later!

by the time the package arrived, over half the stuff in there had expired.

so a year later, and double the shipping cost, I got my box of half expired instant ramen... yey...

and like, I will probably gamble and try and eat some of the more recently expired ramen. wish me luck...

Ordered from them 2 times. Would give them negative stars if I could. First time package arrived 3 months late. At the time I thought it a bit suspicious because the package conveniently arrived about a week after I finally messaged them, but I gave them the benefit of the doubt and thought okay well delays can happen. I foolishly decided to try them again. This time it's been 6 months since I ordered and it still hasn't arrived yet. Messaged them asking for help and they just keep saying my package has shipped and to wait. Every couple weeks I've been messaging them letting them know it STILL hasn't come yet. Tried asking for a refund and they refused because in order to give me a refund the package has to "return to their warehouse" and it hasn't. Apparently nobody knows where this package is. I've gotten lame excuses about JapanPost investigating (they haven't told me what happened with that and only that I should wait). I'm pretty sure JapanPost would have some kind of tracking of their own and would know exactly where this package was and that I haven't received it (if this package even exists). I get the no tracking bs but you would think in these extreme cases they would hand over tracking as proof that they even sent the package. At this point I am not even sure it was ever even sent. These excuses about JapanPost are extremely fishy to me because literally everything else I've ordered from Japan comes through JapanPost and arrives within a week. And I've ordered a lot of things from Japan throughout the past couple years. I've never had any issues with any vendor except this one. My advice is don't order snacks from them. Choose some other place. Their Tokyotreat and Sakuraco boxes doesn't have any of these issues so I can only assume it is an issue with this specific department of their company. They refuse to be responsible for anything and don't seem to understand that it's their responsibility to get the package to their customers. If you can't do that then at least issue a refund as an apology because you are quite literally stealing from your customers at this point.

In reply to your answer to this review blaming the pandemic sorry but there is no way a package from Japan takes 7 months to arrive. I literally ordered something from Japan 2 weeks ago and it arrived in less than a week. If you guys see that it hasn't arrived in months you could offer a refund at the very least. Please stop using that excuse for your poor customer service.

I ordered something back in October of 2021, forgot about it, and now we are currently towards the end of March 2022... FIVE MONTHS. FIVE MONTHS FOR A HANDFUL OF SNACKS.

The only reason I remembered this order is because I made the foolish decision to order something else off JapanHaul and recieved an email months later asking me to review these items I NEVER RECIEVED IN THE FIRST PLACE. So I went back to review my orders hoping to find some info about shipment or even the SLIGHTEST hint of where my packages were, and that was when I realized there had been an order LAST YEAR THAT I NEVER SAW EITHER.

So far, I've made a total of three orders, the first one having arrived a month later so I thought "Okay, it came at least so maybe JapanHaul is trustworthy."

BOY WAS I WRONG.

Please, if you live in the US, don't order off JapanHaul. You don't get tracking numbers, communication is almost nonexistant, and quite frankly, it's incredibly expensive with barely anything to justify the price.

EDIT: Just to clarify, I also went back and confirmed the address, so it should have been shipped to the correct address.

It took over three months to receive my order, and when the four bags of Kit Kats arrived, two had expired over three months prior—so, expired when shipped—and the other two expire a month after receiving.

They always respond, but they certainly don’t have customer satisfaction in mind with their replies.

I get that shipping can be delayed lately, but shipping expired food is never okay. When I couldn’t produce photos of the shipping box and the bags with expired dates (I usually take photos of everything, but I was so fed up with it all, I didn’t this time.), they couldn’t help me.

Never again.

EDIT: The reply below from JapanHaul really demonstrates their lack of service/understanding. No parcel was returned - as it wasn’t even packed and shipped in the first place. If they had alerted me to the shipping method being wrong earlier, I wouldn't have been so frustrated. The shipping being unavailable is not the issue here - it was how it was handled.

I've placed 4 orders with JapanHaul, have spent $100+ and would honestly rate 5 stars if not for my most recent order. The products themselves are great, and when orders go well, there's no complaints. But when they make a mistake, it's up to the customer to deal with it.

I ordered in March on 2 week shipping and received my 'Your Order has been shipped!' email the day after purchase. After 3 weeks, I went to customer services as I thought it might be lost like a previous order was. They told me it hadn't been shipped, because my shipping option wasn't available, and said I could either pay $15 for 5 day shipping, or downgrade it to 4-12 week shipping instead. I needed the items for a specific time, and asked if they could waive the $15 shipping fee as it wasn't my mistake.

They were unable to, so after much back and forth and then offering me a $5 voucher to use on a future purchase as 'compensation', I just paid the $15 to get it over with.

They then informed me that some of my items were out of date. This didn't bother me, so I asked for them to be sent anyway. They then informed me they were actually out of stock. Never divulged which items specifically were OOS, and I still don't know. Thankfully, I was able to cancel it for a full refund, which is the one saving grace of the entire situation.

It took a month to get this issue sorted. The customer service agents themselves are pleasant to deal with and are polite, but it's clear the company's practices do not look after the customer whatsoever.

To sum it up, they lack transparency. No doubt, their shipping emails are a lie, as my items never left in the first place (and by the looks of them being out of stock, weren't even picked and packed). And then, trying to save face with them telling me they were out of date, when actually they were out of stock. It doesn't help the customer's understanding of the situation when they're being told separate things. Despite me asking several times *why* the shipping email had been sent, the question was dodged every single time. Same with what items are OOS - I'd expect to me told right away which items aren't available. It's like they're purposefully withholding as much information as possible.

Overall, it spoiled a company I once loved ordering from, and I'm incredibly disappointed by the way it was handled.

This was my first order with Japan Haul, I ordered back in November and I assumed after 12 weeks my package was lost but 18 weeks later here it is in Canada! Super happy I took the risk for surface mail. My treats also came in a box so they were protected.

Items removed by Dept of Agriculture because it contains ingredients that cannot legally be shipped to the US in this way. Company will not refund even though ingredients are not listed or pictured and there is no notice that the item can be seized upon investigation in the US. Customer service replies like they only read a piece of your email.

While it can be a little more expensive than other online Japanese snack stores, I've always had a great experience with japan haul. Very professional, answers queries quickly, well packaged and promptly mailed orders, and lists online when items are close to sell by (so no out of date surprises when your package turns up). They also have a big rotation of seasonal items, which switches it up from the regular line-up of pocky and green tea KitKats that most stores carry- which means its great for unique gifts and a more well rounded selection of Japanese flavours.

I appreciate the help and polite service that I received when I made a mistake it was quickly solved. I am really enjoying the Japanese food boxes coming through my door each month and have told everyone I know how much I love them thank you

I’m currently in the middle of a battle to get a refund. I’ve had to escalate with my bank to dispute the transaction and told Japan Haul I’m disputing. They really need a refund policy or figure out better shipping methods. I’ve been out of $60 for over a month now because of their bad business practices. Do not buy from them until they create better standards. I’ll update if I get my refund. Truly ridiculous.

UPDATE 10/28: I had to open a dispute through PayPal just to receive a refund. If any of you haven’t disputed through PayPal, they allow you to state your case and then let the company state theirs. Japan Haul sent a FAKE tracking number as their explanation. “EN136236139JP , Japan Post“ and nothing else. No wonder PayPal awarded me in my favor. This company is a scam. Cashapp even made me change my card because of it.

I placed an order with JapanHaul and I immediately got confirmation and then notification upon shipping. When I got my order, two items were missing but they responded to my email right away and we eventually came to a very satisfactory resolution. I would continue to purchase items from JapanHaul without question.

This company is not a scam !!! Though it took a bit of time for my order to be shipped, my order only took 16 business days (3 weeks) to get delivered as it was a rural address. Despite the heavy COVID-19 situation in my country, there was no delay at all with the package and I only paid for the untracked delivery.
If you want to be extra safe, then get the tracked shipping.
Customer service is great and they follow up quick :)) Would purchase again :))

I have never ordered anything from Japan haul. So I am tying to read
the reviews to see if it is a scam. I am not sure if the people that are writing the good reviews are lieing. I am also not sure if i should order anything from Japan haul. So can I please have some feedback about Japan haul.