JapanHaul Omdömen 

Have ordered a few times here to get additional tasty treats that I've received in my Sakuraco box. It is packaged well and arrives when they say it will. All in all, a great experience!

I had been looking for this specific eyeliner and was excited to find it and that they had a special edition. Arrived in great condition. Things from Japan take a bit to get to the USA but this wasn’t so long of a wait.

I'm glad I found this place, it's usually hard to find unique Japanese snacks in my city. The range is huge from chocolates to chips to drinks. It also has some nice kitchenware like plates and bowls.
It can be addictive if you want to try different flavors or stock up on snacks you really really like. But it is worth it. I would recommend this site to all who want to buy good quality Japanese snacks or even kitchenware.

Purchase some items here, and not disappointed. Good product.

Great experience! Bought two boxes from here and they both came quickly and well packaged! Very fun

Bonjour,
deux commande effectuer, zero colis reçus, demande de remboursement refuser par le site, obliger de passer par paypal pour être rembourser.

L'assistance ne parle pas français (googletrad)

I really enjoy JapanHaul, and the company as a whole. I’ve got their subscription boxes for about 4 years now, and I’ve ordered many (MANY) times from JapanHaul. I’ve compared their prices to other sites, they are generally a little cheaper. While they aren’t as big as some other sites, they still have a lot of variety. And they’ve definitely grown from few years ago.
A couple times I’ve had to contact customer support. Each time, they’ve responded quickly, and the issues was resolved.

This is the third time buying products in JapanHaul and I'm loving it! My parcels always arrive in perfect conditions and in right time. Besides, the quality and freshness of the food products is something I really take in consideration when buying abroad, but with JapanHaul I don't have this concern as their variety and carefully curated items, make a wonderful online shopping experience! Thank you JapanHaul!

Tried to order japanese food online to be given to my friend as a Japanese anthusiast. She really loved it and would like to order again by herself.

Wasn't expecting much, however, the reliable shipping and the quality of the products which as advertised makes me want to haul more

Ordered an expensive Damascus knife only to have it returned to shipper because JapanHaul doesn't check with their shipping companies to make sure knives are allowed. It's been over a month and they've stopped responding to my emails. £200 is on the line and I am getting nothing but ignorance and unprofessionalism. I want my knife or my money back.

They eventually responded and first offered me store credit. I declined and they refunded me.

I almost always get a quick and thorough answer. Appreciate the customer service especially since some things are shipped from so far away.

Terrible company. I regret buying from them. They say up to 3 months for delivery is normal. That’s insane. I ordered July 1st and now it’s the end of august and no update. Im a few weeks away from trying to chargeback my JapanHaul purchase with help from my bank.

More fool me for signing up for a Sakuraco loot crate as a gift. I ordered a 3 month subscription and products arrived broken. Then they automatically renewed for another 3 months and refused to cancel even though nothing had shipped yet. They got me good.

Products are good but I can’t say the customer service is. I’m sure they were trying their best and that there might have been a language barrier but I felt like they were not listening. Two of my cards were denied by their site. Both card brand help centers said it was not on their end. One card was actually charged, denied and then refunded 6 times total. The other card was never charged just denied a total of 6 times. All the information was correct for both cards and supposedly card brands they accepted….. good thing I had a 3rd card of a different brand to use after fighting with customer service for 5 days

The staff was really helpful with me there had been a problem with my order and they had to stop it so they immediately gave me a full refund for the full amount they also offered to give me a voucher for a bigger amount than my order was worth. They are awesome!

Do not order from this company unless you do not want to receive what you buy. I've placed two orders and never got either of them it's disappointing when this month's Tokyotreat box arrives before this does lol

This was my first order with Japan Haul after having subscriptions to both SakuraCo and TokyoTreat.

I ordered a Kawaii Collectible Mystery Box on March 10th and never received it. Shipping was estimated 4-6 weeks so I emailed their support team on April 13th to be told that shipping ACTUALLY is 4-12 weeks.

Their 'estimated delivery' stated 7-10 business days. After reading their shipping policy (which was NOT made clear when placing the order) that if you choose surface mail you have no tracking, and the only way you'll be refunded is if it is returned back to their warehouse. Sounds like they literally just stole my money.

Update ---- so it finally arrived today, May 13th. The original order was placed on March 10th. Definitely won't order again because of shipping and the 5 things I got, 3 will probably end up being resold.

Ditto to all the negative delivery reviews. My sister-in- Law ordered birthday candy for my spouse from JapanHaul and it has never been received. As a native Japanese, my spouse is both surprised and embarrassed if this is actually a Japanese company.