Johnston Prams & Buggies Ltd Omdömen 

503
TrustScore 3 av 5

3,1

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Sold a complete dream at a baby show about the travel system we purchased. It is unsafe and an unreliable pushchair to buy. The first issue was the wrong wheels on the front causing the wheels to buck... Se mer

Betygsatt 3 av 5 stjärnor

Bought on the 27th December from website, never got a confirmation email until dispatch day January 3rd but money had already been taken from credit card. Luckily kept a screenshot of order number. On... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I had questions about carrycot and car seat to use with a Jane stroller that was given second hand. Even though I didn't purchase the stroller from Johnston, the customer service was extremely respons... Se mer

Betygsatt 5 av 5 stjärnor

It was refreshing to engage with a sales professional at Johnston's who had such in-depth product knowledge and was attentive to our specific needs. This meant we were able to compare the Jane Ry... Se mer

Företagsinformation

  1. Babyaffär

Skrivet av företaget

Johnston Prams is a UK family business with over 85 years of experience in selling Prams & Nursery Equipment. In 1996 our Import & Wholesale distribution company was born.


Kontaktuppgifter

3,1

Medel

TrustScore 3 av 5

503 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 50 % av sina negativa omdömen

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,1

Alla omdömen

(503)

3 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Amazing customer service

Amazing customer service, very thorough on all my queries and very fast delivery.

11 mars 2020
Omdöme utan inbjudan
Logotyp för Johnston Prams & Buggies Ltd

Svar från Johnston Prams & Buggies Ltd

Thanks Natasha, your review is greatly appreciated.

Betygsatt 5 av 5 stjärnor

Great product.

Great product. This was a gift for a friend and once you get the hang of putting it together it works very well.
I like that it has two types of orientation.
Thank you.

9 mars 2020
Omdöme utan inbjudan
Logotyp för Johnston Prams & Buggies Ltd

Svar från Johnston Prams & Buggies Ltd

Thanks for your review Nina.

Betygsatt 2 av 5 stjärnor

For what it is

For what it is, it was very expensive add on postage and it was £15 for a tiny piece of plastic

9 mars 2020
Omdöme utan inbjudan
Logotyp för Johnston Prams & Buggies Ltd

Svar från Johnston Prams & Buggies Ltd

Hi Lianne, thanks for your review. Spare parts can tend to be expensive, this isn't unique to us or our industry.

Betygsatt 4 av 5 stjärnor

Faulty pushchair

Unfortunately the pushchair when it arrived had a fault in it. However, one email and a phone call and the problem was sorted and a replacement part sent. Impressed with the aftercare!

8 mars 2020
Omdöme utan inbjudan
Logotyp för Johnston Prams & Buggies Ltd

Svar från Johnston Prams & Buggies Ltd

Sorry to hear that it arrived with a fault. I have followed this up with our Service Team who I believe have been in contact with you already and are arranging a replacement shopping basket to be sent to you. We do hope that our response and customer service is worthy of a higher score!

Betygsatt 5 av 5 stjärnor

Fastest delivery I’ve ever seen 😍

3 mars 2020
Omdöme utan inbjudan
Logotyp för Johnston Prams & Buggies Ltd

Svar från Johnston Prams & Buggies Ltd

Wow, thanks so much Karina, we do pride ourselves on reacting and serving our customers. Thank you for your review and I will makes sure our Dispatch Team are made aware.

Betygsatt 1 av 5 stjärnor

Appalling service - AVOID!

Appalling service! I ordered a pushchair and a footmuff on Jan 11 (Order 110011). I was informed that it could take 10-20 days to be delivered. But it´s over 5 weeks now and still waiting. I had to buy another pushchair in the meantime to survive! Customer service on the phone was totally unhelpful and unpolite. You can't contact them through Facebook, and if you leave a negative message to one of their posts, they block you. I don´t know about the quality of the products, but definitely, a company TO AVOID.
I add this after reading Jane's response: the product was NOT out of stock, it said it would take up to 20 days. I was asking to get the product I ordered and, to make up for the meantime expenses and stress, I asked for a small compensation. Perhaps if you had called me explaining about the storms, instead of ignoring me for weeks, I'd have been more flexible, but I think a purchase of almost £300 deserves a bit more of professional service. If you call cancelling on me after 6 weeks solving a problem, well, that says a lot about you...

14 februari 2020
Logotyp för Johnston Prams & Buggies Ltd

Svar från Johnston Prams & Buggies Ltd

Hello,
We are sorry we were not able to meet the expected delivery time for your order. You were informed at the time of purchase that the item was not currently in stock and unfortunately due to recent storms the ships bringing us our stock were not able to sail causing delays for us.
We did offer you alternative options to help resolve the issue (a different colour, or that we would arrange to have the item shipped directly to you from the factory rather than wait on it to arrive with us by boat and then have it sent on to you) , however you completely ignored these attempts to help to focus on asking us for compensation.
The item was NOT IN STOCK. If it was then this would have been sent to you straight away. It stated 20 days at the time as we were expecting it to arrive with us and be in stock in 20 days time originally before the sailings experienced delays.
We have since cancelled and refunded your order. Once again we are sorry for not meeting your expectations on this occasion.
Kind Regards
Jane UK

Betygsatt 5 av 5 stjärnor

Fab service

My order was delivered within a few days and is everything I hoped for.

12 februari 2020
Omdöme utan inbjudan
Logotyp för Johnston Prams & Buggies Ltd

Svar från Johnston Prams & Buggies Ltd

Thanks for your review

Betygsatt 4 av 5 stjärnor

Great product easy to get up and down

Great product easy to get up and down
Feels Safe
Just took a few days to get to me which is slower than anticipated

10 februari 2020
Omdöme utan inbjudan
Logotyp för Johnston Prams & Buggies Ltd

Svar från Johnston Prams & Buggies Ltd

Thanks for your review

Betygsatt 4 av 5 stjärnor

Order arrived within timescale…

Order arrived within timescale advertised. Chat via website resolved query quickly regarding fitting of spare part. Would use again.

8 februari 2020
Omdöme utan inbjudan
Logotyp för Johnston Prams & Buggies Ltd

Svar från Johnston Prams & Buggies Ltd

thanks for your review and we are please that we were able to help too.

Betygsatt 5 av 5 stjärnor

Very good service.

Very good product and service.

15 januari 2020
Omdöme utan inbjudan
Logotyp för Johnston Prams & Buggies Ltd

Svar från Johnston Prams & Buggies Ltd

thanks for your review.

Betygsatt 5 av 5 stjärnor

Don't use wooden cots

I don't use wooden cots because of an accident with my older son, I have been looking for something right and I have spent an absolute fortune trying to find it, I spotted this travel cot on line and decided to buy figured it's not a massive amount to loose, I cannot recommend it enough I put a proper cot spring mattress into it and my little boy loves it, it's perfect size, fantastic quality, we are very very happy and I'm buying one for daddy's house tomorrow, thank you

11 januari 2020
Omdöme utan inbjudan
Logotyp för Johnston Prams & Buggies Ltd

Svar från Johnston Prams & Buggies Ltd

Thanks for your review. We are so happy it has met your expectations and your search is finally over. Thanks so much.

Betygsatt 3 av 5 stjärnor

Great Product , Poor Communication

Bought on the 27th December from website, never got a confirmation email until dispatch day January 3rd but money had already been taken from credit card. Luckily kept a screenshot of order number. Once dispatched all was well and love the high chair at great sale price ! I’m aware that was bank holiday period but not even an auto-generated email to confirm?

11 januari 2020
Omdöme utan inbjudan
Logotyp för Johnston Prams & Buggies Ltd

Svar från Johnston Prams & Buggies Ltd

Thanks for your review Ben, our System was set up to send automatic responses for order confirmations etc. Unfortunately yours doesn't seem to have arrived with you. Sorry for this but hope everything else has gone smoothly for you.

Betygsatt 3 av 5 stjärnor

The advertisement says tha will be…

The advertisement says tha will be dispatched the same day, but in fact was dispatched 2days later. False advertising and I am very disappointed for that reason. Otherwise the price was perfect.

9 januari 2020
Omdöme utan inbjudan
Logotyp för Johnston Prams & Buggies Ltd

Svar från Johnston Prams & Buggies Ltd

Thanks for your review. Sorry your order was delayed leaving us, we had a backlog of orders from Christmas which took longer to clear through than previously planned and we had new models arriving. We did everything to avoid delays but unfortunately we did encounter a few for which we apologise for. Hopefully everything else has been a smooth experience.

Betygsatt 5 av 5 stjärnor

Very good service

Very good service, and quick delivery!! When you sign up for the emails you know as soon as there is a sale on so can get look super quick!

19 december 2019
Omdöme utan inbjudan
Logotyp för Johnston Prams & Buggies Ltd

Svar från Johnston Prams & Buggies Ltd

Thanks for your review Sarah

Betygsatt 5 av 5 stjärnor

Quick and clear ordering

Quick and clear ordering. Kept up to date with progress. Product as described. Can't comment on actual isofix frame as not yet needed!

12 december 2019
Omdöme utan inbjudan
Logotyp för Johnston Prams & Buggies Ltd

Svar från Johnston Prams & Buggies Ltd

Thanks for your review on the order processes product.

Betygsatt 5 av 5 stjärnor

Good service

Item good quality as expected and prompt delivery

5 december 2019
Omdöme utan inbjudan
Logotyp för Johnston Prams & Buggies Ltd

Svar från Johnston Prams & Buggies Ltd

Thanks Avril

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