Sold a complete dream at a baby show about the travel system we purchased. It is unsafe and an unreliable pushchair to buy. The first issue was the wrong wheels on the front causing the wheels to buck... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bought on the 27th December from website, never got a confirmation email until dispatch day January 3rd but money had already been taken from credit card. Luckily kept a screenshot of order number. On... Se mer
Företaget har svarat
I had questions about carrycot and car seat to use with a Jane stroller that was given second hand. Even though I didn't purchase the stroller from Johnston, the customer service was extremely respons... Se mer
It was refreshing to engage with a sales professional at Johnston's who had such in-depth product knowledge and was attentive to our specific needs. This meant we were able to compare the Jane Ry... Se mer
Företagsinformation
Skrivet av företaget
Johnston Prams is a UK family business with over 85 years of experience in selling Prams & Nursery Equipment. In 1996 our Import & Wholesale distribution company was born.
Kontaktuppgifter
Unit 6 Trench Park, Trench Road, BT36 4TY, Mallusk, Storbritannien
- +44 (0) 28 9084 9045
- contactus@johnstonprams.com
- jane-uk.com
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing customer service
Amazing customer service, very thorough on all my queries and very fast delivery.

Svar från Johnston Prams & Buggies Ltd
Great product.
Great product. This was a gift for a friend and once you get the hang of putting it together it works very well.
I like that it has two types of orientation.
Thank you.

Svar från Johnston Prams & Buggies Ltd
For what it is
For what it is, it was very expensive add on postage and it was £15 for a tiny piece of plastic

Svar från Johnston Prams & Buggies Ltd
Faulty pushchair
Unfortunately the pushchair when it arrived had a fault in it. However, one email and a phone call and the problem was sorted and a replacement part sent. Impressed with the aftercare!

Svar från Johnston Prams & Buggies Ltd
Fastest delivery I’ve ever seen 😍

Svar från Johnston Prams & Buggies Ltd
Appalling service - AVOID!
Appalling service! I ordered a pushchair and a footmuff on Jan 11 (Order 110011). I was informed that it could take 10-20 days to be delivered. But it´s over 5 weeks now and still waiting. I had to buy another pushchair in the meantime to survive! Customer service on the phone was totally unhelpful and unpolite. You can't contact them through Facebook, and if you leave a negative message to one of their posts, they block you. I don´t know about the quality of the products, but definitely, a company TO AVOID.
I add this after reading Jane's response: the product was NOT out of stock, it said it would take up to 20 days. I was asking to get the product I ordered and, to make up for the meantime expenses and stress, I asked for a small compensation. Perhaps if you had called me explaining about the storms, instead of ignoring me for weeks, I'd have been more flexible, but I think a purchase of almost £300 deserves a bit more of professional service. If you call cancelling on me after 6 weeks solving a problem, well, that says a lot about you...

Svar från Johnston Prams & Buggies Ltd
Fab service
My order was delivered within a few days and is everything I hoped for.

Svar från Johnston Prams & Buggies Ltd
Great product easy to get up and down
Great product easy to get up and down
Feels Safe
Just took a few days to get to me which is slower than anticipated

Svar från Johnston Prams & Buggies Ltd
Order arrived within timescale…
Order arrived within timescale advertised. Chat via website resolved query quickly regarding fitting of spare part. Would use again.

Svar från Johnston Prams & Buggies Ltd
Quick dispatch and reasonable postage…
Quick dispatch and reasonable postage cost. Great quality products too and good value for money.

Svar från Johnston Prams & Buggies Ltd

Svar från Johnston Prams & Buggies Ltd
Great service
Great service, items arrived on time and with good quality.

Svar från Johnston Prams & Buggies Ltd
Don't use wooden cots
I don't use wooden cots because of an accident with my older son, I have been looking for something right and I have spent an absolute fortune trying to find it, I spotted this travel cot on line and decided to buy figured it's not a massive amount to loose, I cannot recommend it enough I put a proper cot spring mattress into it and my little boy loves it, it's perfect size, fantastic quality, we are very very happy and I'm buying one for daddy's house tomorrow, thank you

Svar från Johnston Prams & Buggies Ltd
Great Product , Poor Communication
Bought on the 27th December from website, never got a confirmation email until dispatch day January 3rd but money had already been taken from credit card. Luckily kept a screenshot of order number. Once dispatched all was well and love the high chair at great sale price ! I’m aware that was bank holiday period but not even an auto-generated email to confirm?

Svar från Johnston Prams & Buggies Ltd
The advertisement says tha will be…
The advertisement says tha will be dispatched the same day, but in fact was dispatched 2days later. False advertising and I am very disappointed for that reason. Otherwise the price was perfect.

Svar från Johnston Prams & Buggies Ltd
Very good service
Very good service, and quick delivery!! When you sign up for the emails you know as soon as there is a sale on so can get look super quick!

Svar från Johnston Prams & Buggies Ltd
Quick and clear ordering
Quick and clear ordering. Kept up to date with progress. Product as described. Can't comment on actual isofix frame as not yet needed!

Svar från Johnston Prams & Buggies Ltd

Svar från Johnston Prams & Buggies Ltd
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.







