This casino’s support is nearly impossible to reach, despite their website claiming 24/7 service. I’ve been waiting over 6+business days for my withdrawal, and on the rare occasions they do re... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
ich bin jetzt schon länger unterwegs auf diesem casino und habe Mich immer korrekt behandelt gefühlt ich bin wirklich sehr überzeugt Und Sehr zufrieden
Nie powiem wygrałem ale kurw.. z wypłatami to jest kosmos takie kurw... oszusty ze huj tyszien czasu wyplacam i wypłacili mi 500 euro a powinno nibynwedlug regulaminu 1500 kłamią jak się da aby przec... Se mer
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Quick signup, fast verification. The control panel is organized, so tracking bonuses, deposits, and withdrawals is simple. Slots are enjoyable and run smoothly on both desktop and mobile
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Skrivet av företaget
Jacktop Casino is an online casino that offers a variety of games for players to enjoy, including slots, table games, and live dealer games. The casino is licensed and regulated by reputable authorities, ensuring fair and safe gameplay. Jacktop Casino also offers a range of bonuses and promotions to help players maximize their gaming experience. The website is user-friendly and accessible on both desktop and mobile devices, making it easy for players to enjoy their favorite games on-the-go. Customer support is available 24/7 to assist with any queries or concerns. Overall, Jacktop Casino provides a fun and secure online gaming experience for players of all levels.
Kontaktuppgifter
, , , Ungern
- support@jacktop.com
- jacktop.com
3,6
Medel
360 omdömen
Har besvarat 77 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ths the best casino
9 januari 2025
Omdöme utan inbjudan
Svar från Jacktop Casino
Dear Roel,
Thank you so much for your fantastic feedback!
We’re beyond excited to hear that you consider us the best casino. Your words really inspire us to continue providing top-notch service and an unforgettable experience. We’re all about delivering great games, smooth experiences, and customer satisfaction, so knowing that we’ve made a positive impact on your gaming journey means the world to us.
Your continued enjoyment is our priority, and we’re looking forward to providing even more fun and rewards in the future!
Kind Regards,
Jacktop Casino Team
jack scam
this jacktop.com is a scam site. i deposit money and i won 900€ . i wanted to withdraw but they wanted me to verify myself. later i verified myself but i waited 5 days but didnt receive my money.. you can deposit money from lot of banks but for withdrawal there is not many regular bank option. even if u want to withdraw then you have to put the amount and later this scam site put this withdrawal for approval and they never ever accpet your approval. even if they approve then i will send u a mail to put your bank details to get paid. this is absolutely crazy. how on the earth u put your bank details to an email to get paid. but end of the day u will never ever pay you
this is a big mafia group. this is scam. gambling flatfrom should do something about this. they are only to deposit money and loss money. i am one of those who suffer from their scam. still didn’t receive money. i did contact to helpline. they are also shit. they are telling same thing is to wait wait and wait. how long….? there is no time frame.
you deposit money and it commes immediately. but for withdraw money.? u have to wait for life timee
please guys dont trust this scam site.
share everyone. tell. your friends and all to avoid this scam site
2 januari 2025
Omdöme utan inbjudan
Svar från Jacktop Casino
Dear mubin chowdhury,
Thank you for sharing your detailed feedback. We understand how frustrating your experience must have been, and we truly regret any inconvenience caused during your withdrawal process.
To clarify, the time it takes to process withdrawals can depend on several factors, including the chosen payment method and the verification process. Our team reviews each withdrawal request in live queues to ensure the security and accuracy of transactions. Unfortunately, this can sometimes lead to delays, especially during high-demand periods.
We would like to investigate the specific details of your situation to better understand what happened and assist you further. However, to do so, we need additional information tied to your account. Could you please email us from the address linked to your account? This will help us locate your profile and dive deeper into resolving your issue as quickly as possible.
We appreciate your patience and the time you took to bring this to our attention. Rest assured, we are committed to addressing your concerns and improving our services.
Kind Regards,
Jacktop Casino Team
They are shameless
I played in this casino many times. I lost
I won twice
They didn't pay me with the excuse of verification.
I played again after 8 months and won 800. They didn't pay me again with the same excuse of verification.
I sent all the documents they asked for.
This time they asked me for a receipt of an unknown deposit.
I searched all my accounts and couldn't find it.
These are not casinos.
FRAUD OFFICE
I am warning all Dutch players from here
Don't play
Deposit as much as you want, if you win they don't pay with various excuses
A SHAME FOR YOUR MONEY
Feedback
1 januari 2025
Omdöme utan inbjudan
Svar från Jacktop Casino
Dear Sefo,
Thank you for sharing your experience!
We're sorry to hear that you're having trouble with the verification process, and we truly understand how frustrating this must be for you. We want to clarify that the verification process is based on our KYC (Know Your Customer) policy, which is in place to ensure both security and compliance with regulatory standards.
To confirm the source of funds deposited into your account, we may request transaction histories from payment methods used within the past 12 months, including credit/debit card statements. If you've been asked for a receipt you cannot find, we encourage you to reach out to our customer support team. They are available to assist you with any verification issues you may have, and they’ll guide you through the necessary steps to resolve the situation.
Once we have all the required documents and confirmations, your account will be verified, and you’ll be able to withdraw your winnings without any issues.
We want to assure you that we are committed to providing fair service, and we hope we can help you resolve this matter promptly. Please feel free to contact us through live chat or email for further assistance.
Kind Regards,
Jacktop Casino Team
Soo I will write all story with this…
Soo I will write all story with this scam gambling site!on beginning I wonsome money but when I send request of money withdrawal they rejected it 🤣then they asked me a lot documents also my full details of Mifinity account..So I sen for them what they was asking..
Finally my account was fully verified but after I send request money withdrawal again they has been waiting for 3 days and this morning I received an email my money withdrawal has been rejected..Reason my account is not verified..I asked them what's going on then they told me I have to send the same documents for account verification..bla bla bla. I got all emails and screen shots regarding as my acc was fully verified....
Guys they are biggest scam gambling site..please go away from them and be safe you and your money..I reported them ..please report them also !
21 december 2024
Omdöme utan inbjudan
Svar från Jacktop Casino
Dear Egidijus Bajelis,
Thank you for taking the time to share your experience with us. We understand your frustration, and we deeply regret that you’ve had a difficult time with the verification and withdrawal process. We’d like to clarify that account verification is a crucial step to ensure the security of your funds and to protect both you and us. It is important that the verification process is fully completed before any withdrawal requests can be processed.
Occasionally, our financial department may require additional documents to verify your account, especially for security purposes. While we aim to make this process as smooth as possible, we understand that it can sometimes feel overwhelming.
To better investigate your specific situation, we kindly ask that you reach out to us directly via our support email. Please provide us with your account details so we can look into the matter thoroughly and resolve it as quickly as possible. We are committed to assisting you and ensuring that all issues are addressed in a timely manner.
We truly appreciate your patience and understanding, and we look forward to helping you resolve this matter.
Kind Regards,
Jacktop Casino Team
Goede ervaring, maar traag uitbetalingsproces
Sinds kort speel ik bij Jacktop. De site is prettig in gebruik, ze bieden veel verschillende spellen aan. Ook reageren ze snel en zijn behulpzaam in de communicatie. Het storten gaat vlot en eenvoudig, en de mogelijkheid om met crypto te betalen is een fijne extra.
In de reviews las ik dat uitbetalingen relatief snel worden verwerkt, maar dat valt me tot nu toe wat tegen. Er is een limiet van €500 per dag, wat op zich geen probleem hoeft te zijn. Echter kun je pas een nieuwe uitbetaling aanvragen nadat de vorige is goedgekeurd. Mijn huidige aanvraag staat ondertussen al drie dagen op "Awaiting withdrawal". Wat betekent dat je withdrawal limiet dus al 500 euro per 3 dagen (en oplopend) is.
Het casino zou aantrekkelijker zijn voor spelers (die grotere spelen) als het goedkeuringsproces sneller zou verlopen. Ik houd jullie op de hoogte van de voortgang van mijn uitbetaling. Zodra de eerste betaling binnen is, zal ik mijn beoordeling aanpassen en meer sterren geven.
Update 25-12
Helaas de beoordeling naar 1 ster moeten zetten, de betaling is na ruim 5 business dagen nog steeds niet goedgekeurd. Dit is buiten hun eigen gestelde tijdslijnen om. Ik ben benieuwd of ze echt mijn geduld op de proef aan het stellen zijn of dat er daadwerkelijk gewoon niet uitbetaald wordt.
18 december 2024
Omdöme utan inbjudan
Svar från Jacktop Casino
Dear H Donk,
First of all, thank you for sharing your detailed feedback with us. We're genuinely sorry to hear about the delays you've encountered with your withdrawal. We completely understand how frustrating this situation must be for you, especially when you’ve been enjoying your experience with our platform in other aspects.
Please know that we are actively working on speeding up the withdrawal process and ensuring that payments are processed more efficiently. While the current approval process can sometimes take longer than anticipated, we’re constantly striving to improve and minimize these delays.
We kindly encourage you to reach out directly to your VIP Manager. They’ll be able to provide you with up-to-date information on the fastest available withdrawal methods and assist with any other questions you may have.
We truly appreciate your patience, and we’re confident that as we continue to enhance our services, you’ll experience smoother and faster transactions in the future. We look forward to resolving this matter for you as soon as possible and hope you’ll consider updating your review once your payment is successfully processed.
Thank you again for bringing this to our attention.
Kind Regards,
Jacktop Casino Team
Sister site of SPICY JACKPOTS Ltd
Sister site of SPICY JACKPOTS Ltd, SCAM and the have many more sites that lead from one to the next do your research before wasting money
18 december 2024
Omdöme utan inbjudan
Svar från Jacktop Casino
Dear Ben,
Thank you for sharing your feedback with us!
We appreciate you taking the time to express your concerns. However, we’d like to clarify that JackTop is an independent and fully responsible casino, and we are in no way connected to any other platforms you mentioned. We pride ourselves on providing a transparent and secure gaming environment for all of our players.
Regarding the account information you provided, we were unable to find a registered account under your details in our system. If you believe there’s been any misunderstanding or if you're facing any issues specifically with our casino, we kindly ask you to reach out directly to our support team. You can contact us easily via live chat or email, and our team will be happy to assist you with any questions or concerns you may have.
We take all feedback seriously and are ready to ensure your experience with us is as smooth and enjoyable as possible.
Kind Regards,
Jacktop Casino Team
Jacktop has nice games and the support…
Jacktop has nice games and the support is helpfull. Great casino!
14 december 2024
Omdöme utan inbjudan
Svar från Jacktop Casino
Dear Kaylee Bakker,
Thank you so much for your fantastic feedback! We’re so happy to hear that you’re enjoying the games and finding our support team helpful. We’re passionate about offering an exciting variety of games and ensuring that our players feel supported every step of the way.
Your words really mean a lot to us and motivate us to keep striving for excellence. We’re thrilled to have you as part of our community, and we look forward to continuing to provide you with an amazing experience.
If you ever need assistance or have any suggestions, we’re always ready to help!
Kind Regards,
Jacktop Casino Team
I'm only giving it 3 stars because my…
I'm only giving it 3 stars because my payment hasn't been approved yet. They said it was fast, but I haven't experienced that yet. I'll update the review if my payment is approved.
10 december 2024
Omdöme utan inbjudan
Svar från Jacktop Casino
Dear Genoveva Duka,
Thank you for sharing your feedback with Jacktop Casino!
We completely understand your concern about the payment, and we want to clarify that we noticed your last withdrawal request was canceled due to your account being closed.
We are truly grateful that you have been a part of our community and wish you success in all your future endeavors.
Should you have any further questions or need assistance, please don’t hesitate to reach out to our support team—we’re happy to help.
Kind Regards,
Jacktop Casino Team
quick responses wide availability
4 december 2024
Omdöme utan inbjudan
Svar från Jacktop Casino
Dear andre Harderwijk,
Thank you for your kind words! We’re delighted to hear that you’ve experienced quick responses and appreciate the wide availability of our support. Our team works hard to ensure that assistance is always just a message away, and it’s great to know that it’s making a difference for you.
We understand that having accessible and fast support is key to a smooth experience, and we’re committed to maintaining that high level of service for you.
Thanks again! We’re looking forward to assisting you in the future.
Kind Regards,
Jacktop Casino Team
Oplichters
Oplichters
Ik heb 1000 gestort en geen cashback en my 100 free spine zijn weg
Doet te lang my vip manger Lucky Charm om iets te fixen
Echt Oplichters
18 november 2024
Omdöme utan inbjudan
Svar från Jacktop Casino
Dear Jan,
Thank you for review, and we’re truly sorry to hear about the issues you’ve encountered. We understand how frustrating it can be when things don’t go as expected, and we’re committed to resolving this as quickly as possible.
To investigate the situation thoroughly, we’ll need to review your account details. Please contact us directly via email, providing the relevant information, so we can look into this matter and work towards a resolution.
We appreciate your patience as we address this, and we’ll make sure to assist you in the best way possible. Our goal is to ensure every player has a seamless and enjoyable experience, and we’ll do everything we can to make it right for you.
Kind Regards,
Jacktop Casino Team
Svar från Jacktop Casino
Dear Robin Knoops,
Thank you so much for your positive feedback! We’re thrilled to hear that you consider our casino to be reliable and trustworthy. It’s always wonderful to know that our efforts to provide a secure and enjoyable gaming experience are appreciated.
We take great pride in maintaining a platform that you can count on, and your words motivate us to continue delivering the highest standards of service and security. We're excited to have you as part of our community and hope you continue to enjoy everything we have to offer.
If you ever have any questions or need assistance, don’t hesitate to reach out—we’re always to help!
Kind Regards,
Jacktop Casino Team
Good......
9 november 2024
Omdöme utan inbjudan
Svar från Jacktop Casino
Dear joe joe,
Thank you for sharing your thoughts with us! We truly appreciate your feedback, and we're happy to know that you had a positive experience. While brief, your message speaks volumes, and we're grateful for your support.
At Jacktop Casino, we aim to provide an enjoyable and seamless experience for all of our players, and it’s wonderful to hear that we’ve met your expectations. Should you have any suggestions or further thoughts to share, we’d love to hear from you as we continue to improve.
Thanks once again! We look forward to your next visit and wish you lots of luck in your future games!
Kind Regards,
Jacktop Casino Team
Svar från Jacktop Casino
Dear The Mecanic,
Thank you for your brief but impactful feedback!
We are delighted to hear that you find our site to be among the best. We work hard to create an enjoyable and seamless experience for all our players, and it’s wonderful to know that our efforts are resonating with you.
We’re excited to have you with us and look forward to bringing you more great gaming moments in the future!
Kind Regards,
Jacktop Casino Team
Awesome site and support services
Awesome site and support services
1 november 2024
Omdöme utan inbjudan
Svar från Jacktop Casino
Dear Aroha Wilson,
Thank you for your wonderful feedback! We are thrilled to hear that you find our site awesome and that our support services have met your expectations.
At our casino, we strive to create a user-friendly environment and ensure our players feel supported at every turn. Your kind words about our support team truly motivate us to continue providing exceptional service.
We believe that having a reliable support system is key to a positive gaming experience, and it’s heartening to know that we have succeeded in this aspect. We’re always to help!
Wishing you all the best in your gaming adventures!
Kind Regards,
Jacktop Casino Team
I love this casino and always very…
I love this casino and always very friendly help from Oliver the site mod.
Keep it up oliver
27 oktober 2024
Omdöme utan inbjudan
Svar från Jacktop Casino
Dear Jasper,
Thank you for your fantastic feedback! We're thrilled to hear that you love our casino and that Oliver has made such a positive impression on your experience. Our team is dedicated to providing friendly and helpful support, and it’s wonderful to know that Oliver is doing just that.
Your encouragement for Oliver is greatly appreciated! We’re proud to have such dedicated team members who go above and beyond to assist our players. Your support motivates us to continue delivering the best possible experience for everyone.
Thank you once again for your kind words, and we look forward to seeing you back at the casino soon!
Kind Regards,
Jacktop Casino Team
This are criminals never pay me out
This are criminals never pay me out
25 oktober 2024
Omdöme utan inbjudan
Svar från Jacktop Casino
Dear Kevin Lunenborg,
Thank you for your review. We genuinely regret to hear about your concerns regarding the withdrawal process, and we understand how frustrating this must be for you. Please know that your experience is important to us, and we are ready to help.
If you are encountering any difficulties with your payout, we encourage you to contact our customer support team. Whether through email or live chat, we are ready to assist you and resolve any issues you may be facing.
Your satisfaction is our top priority, and we appreciate your patience as we work to make this right for you. We look forward to hearing from you soon.
Kind Regards,
Jacktop Casino Team
Scammers beware!
If I could, I would have given them a minus. Before I signed up, I first looked at the conditions and all the rules. So it is said that you can pay out an amount of €500 daily. I won an x amount. And neatly divided into 2 days because there is a limit per day of €500. First payment is still on "in processing" second withdrawal request is continuously rejected because I have to wait a day. Of course, this is not true, since I waited a day. I'm going to chat live with Cheryl. She says no your first request must be approved before you can submit a new request. In short, these are scammers. Please don't gamble on jacktop. They are coming up with new rules on the spot!
22 oktober 2024
Omdöme utan inbjudan
Svar från Jacktop Casino
Dear Cem,
Thank you for sharing your concerns with us, and we genuinely apologize for the frustration you've experienced regarding your withdrawal requests. We understand how important it is for our players to receive their winnings promptly, and we appreciate your patience as we work through this process.
To clarify, when a second withdrawal request is submitted, it must wait until the first request has passed its initial verification stages. This is a crucial step in ensuring the security of our platform, as well as the safety of our players' accounts and funds. We take these measures seriously to protect both you and our community.
Please rest assured that we strive to process all withdrawal requests as quickly as possible, and your feedback is invaluable in helping us improve our services. We're committed to enhancing the experience for all our players and appreciate your understanding as we navigate these necessary protocols.
If you have any further questions or concerns, please don’t hesitate to reach out. We're ready to assist you and ensure your experience with us improves.
Thank you for your understanding. We hope to regain your trust in the future.
Kind Regards,
Jacktop Casino Team
Great service
Hallo, i am verry happy about the costumer service, my vip manneger markus is Always happy to help me out !
16 oktober 2024
Omdöme utan inbjudan
Svar från Jacktop Casino
Dear klanthani,
Thank you so much for your wonderful review! We’re absolutely delighted to hear that you’re enjoying our customer service, and it warms our hearts to know that Markus, your VIP manager, has been so helpful and approachable. Our team strives to create a welcoming environment where players feel supported, and it’s fantastic to see that reflected in your experience.
Markus exemplifies the dedication we have to our VIP players, and it’s clear that he’s making a positive difference in your journey with us. We believe that personalized service is key to enhancing your gaming experience, and we’re thrilled to hear that you’ve felt that support.
Thank you once again for being such a valued member of our community. We look forward to many more exciting moments together!
Kind Regards,
Jacktop Casino Team
Great site
Great site, lots of options. And the service is great, this is the most fun i had taking my chances in a while! You have to try this out!
1 oktober 2024
Omdöme utan inbjudan
Svar från Jacktop Casino
Dear Mike evans,
Thank you for sharing your wonderful feedback! We’re absolutely delighted to hear that you’re enjoying our site and finding plenty of options to explore. It’s fantastic to know that our services have contributed to a fun and exciting experience for you.
Your enthusiasm is contagious, and we truly appreciate your recommendation! We’re committed to providing a vibrant and enjoyable gaming environment, and it’s rewarding to see that reflected in your experience.
If you ever have any questions or need assistance while you play, please don’t hesitate to reach out. Happy gaming, and may your adventures continue to be exciting!
Kind Regards,
Jacktop Casino Team
Great service by Eva!
28 september 2024
Omdöme utan inbjudan
Svar från Jacktop Casino
Dear Joel,
Thank you so much for taking the time to share your wonderful feedback! We are absolutely thrilled to hear that you received exceptional service from Eva. Our team is dedicated to providing top-notch support and creating a welcoming environment for all our players, and it’s incredibly rewarding to know that we succeeded in making your experience a positive one.
Eva is a vital part of our team, and we’re proud to have such dedicated individuals who go above and beyond to assist our players. It’s always our goal to ensure that you feel valued and well taken care of during your time with us. We believe that great customer service is essential to creating a memorable gaming experience, and your kind words reaffirm our commitment to this philosophy.
Once again, thank you for your lovely feedback. We wish you many exciting and enjoyable gaming sessions ahead, filled with fun and fantastic wins!
Kind Regards,
Jacktop Casino Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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