Items were delivered with no problems, unfortunately there were no reply's to my emails regarding delivery times but they just turned up out of the blue! Other than that the items were delivered on t... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I purchased an electric pro rider golf trolly some 12 years ago, it served me well until the drive shaft broke. As my old one served me extremely well I decided to purchase a new one, which will ho... Se mer
Review for 5000BTU Air Conditioning Unit I have just received it so I cannot review its functionality but I will review the fact that on the website it’s shown as a standalone unit. There is n... Se mer
No answer to emails or from the message feature on their website. When calling at 9:30 (the moment their telephone line opens) the call is rejected without letting you wait on the linedue to a “high... Se mer
Företagsinformation
Skrivet av företaget
The Jack Stonehouse brand has been created to bring you an ever expanding range of top quality home products and furnishing items. As a successful online company group trading on many platforms, this website offers you an excellent choice of home products at competitive prices. All items live on site are in stock and will be despatched on a next day service if ordered before midday
Kontaktuppgifter
35 Tameside Drive, Castle Bromwich, B35 7AG, Birmingham, Storbritannien
- 01604 537900
- sales@jackstonehouse.com
- jackstonehouse.com
3,5
Medel
496 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 28 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Brilliant service
Brilliant service, fast delivery, quickly deals with any issues.
Only criticism is you can't get through on the phone, I prefer to speak to someone rather than communicate by email.
14 augusti 2025
Omdöme utan inbjudan
Svar från Jack Stonehouse
Hello Marc,
Thank you for your kind review — we’re really pleased to hear you’ve been happy with the service and how quickly any issues were sorted. We also appreciate your honest feedback about the phone lines and understand that speaking to someone directly can make things easier. This has been passed on to the team for review.
Thanks again for your support!
—The Jack Stonehouse Team
Jack Stonehouse - Fantastic service
I contacted Jack Stonehouse about a problem with an electric golf trolley that I bought from them earlier this year.
The service I received was fantastic and could not have been more helpful.
It appears that part of the trolley is faulty. The problem was clearly understood and a replacement part offered with out question.
I'm very satisfied and happy to recommend Jack Stonehouse.
13 augusti 2025
Omdöme utan inbjudan
Svar från Jack Stonehouse
Hello Hugh,
Thank you for your kind review! We’re really pleased to hear our team could help so quickly and that the issue with your golf trolley was resolved without any hassle. It’s great to know you’re satisfied with the service — and we really appreciate the recommendation.
Thanks again for your support!
—The Jack Stonehouse Team
I had a faulty cantilever parasol
I had a faulty cantilever parasol, Rix @ Jack Stonehouse has sorted out a replacement, due on this Friday.
Thank you
13 augusti 2025
Omdöme utan inbjudan
Svar från Jack Stonehouse
Hello Bob,
Thank you for your feedback! We're really pleased Rix was able to help and get a replacement parasol sorted for you so quickly. We hope the new one arrives as expected and you're happy with it.
Thanks again for your support!
—The Jack Stonehouse Team
Customer Service - Replacement battery
1st September 2024 I was working The British Masters at the Belfry for DP World Tour. That Sunday, I joined my match and put my notebook in my hand. It fell on the floor. I thought it was me being clumsy. But as the round went on, I noticed I was struggling to grip. On finishing, I handed in my radio and headed home back to Loughborough. Thinking I had trapped a nerve in my left arm, I went to the Urgent Treatment Centre. There I was told I was suffering a Stroke!
After a period on the Stroke Ward at Leicester Royal Infirmary and home visits from the Stroke team i regained manipulation in my left hand & arm.
I realised that I would no longer be able to carry my bag.
Enter Jack Stonehouse and the 36 hole Pro Rider trolley!
This gave me the freedom to carry on my favoured sport.😁
5th August 2025, I contacted Jack Stonehouse to ask for assistance with the battery now no longer lasting more than 16 holes of golf.
Their rapid response and communication via emails was "second to none"
After a few questions and myself sending a few emails after my round of golf on 9th August, I received an email 11th August to say that they would order a replacement battery and I should receive within 2-5 working days!😁
This is Customer Service of the HIGHEST order and I strongly advocate the support team at Jack Stonehouse.👍👍👍👍👍
5 augusti 2025
Omdöme utan inbjudan
Svar från Jack Stonehouse
Hello Nobby,
Thank you for sharing such a personal and inspiring story. We’re truly humbled to hear how the Pro Rider trolley helped you return to the sport you love after such a life-changing event. It means a great deal to know our team could support you along the way, and we’re so pleased we could get the battery issue sorted quickly for you.
Your kind words about our customer service team are genuinely appreciated — we’ll be sure to pass them on.
Wishing you many more rounds ahead!
—The Jack Stonehouse Team
Fabulous gazebo
Fabulous gazebo. Bought for my husband so he can do DIY outside if it rains, Really strong and great quality. Definitely shopping with you again 😄
31 juli 2025
Omdöme utan inbjudan
Svar från Jack Stonehouse
Hello Karen,
Thank you for your lovely review! We're so pleased to hear the gazebo is a hit — it sounds like the perfect setup for outdoor DIY, rain or shine. We really appreciate your kind words and look forward to welcoming you back soon!
—The Jack Stonehouse Team
Absolutely amazing customer service
Absolutely amazing customer service, my box was damaged and as it was a present I asked to change it, they sorted it out promptly with no issues. I also asked to return an item, again they sorted it out straight away. Outstanding, will definitely recommend.
11 augusti 2025
Omdöme utan inbjudan
Svar från Jack Stonehouse
Hello Renata,
Thank you for your fantastic review! We're so pleased we could sort everything quickly for you — from replacing the damaged box to handling your return. It’s great to hear the service left such a positive impression, and we really appreciate the recommendation.
Thanks again for your support!
—The Jack Stonehouse Team
Great customer service
Forgot to apply my discount code. Emailed customer services and within a couple of hours had a reply and discount code had been applied. Extremely efficient service.
11 augusti 2025
Omdöme utan inbjudan
Svar från Jack Stonehouse
Hello Adrian,
Thank you for your great feedback! We're so pleased to hear our team were able to get your discount applied quickly — it’s great to know the service was efficient and hassle-free.
We really appreciate your support!
—The Jack Stonehouse Team
We bought 2 ceiling fans in April that…
We bought 2 ceiling fans in April that we are very pleased with, but there was a slight problem with one of the remote controls.
I contacted Jack Stonehouse customer services department and we are delighted to say they sent us a new remote control immediately.
10 out of 10 for customer services.
Thank you so much for all your help.
P Byrne
9 augusti 2025
Omdöme utan inbjudan
Svar från Jack Stonehouse
Hello Pamela,
Thank you for your kind review! We're so pleased to hear you're happy with your ceiling fans and that our customer service team could quickly sort out the remote control issue for you.
Your 10 out of 10 means a lot — thank you again for your support!
—The Jack Stonehouse Team
Excelent service !
I bought a golf trolley almost one year ago and think it was excellent value .
Unfortunately the battery has developed a fault and after contacting Jack Stonehouse I am going to receive a replacement.My years guarantee is almost over and the sales department were excellent in their response .
Eric Wheelwright
8 augusti 2025
Omdöme utan inbjudan
Svar från Jack Stonehouse
Hello Eric,
Thank you for your lovely review! We're really pleased to hear you’ve been happy with your golf trolley and that our team could assist quickly with the battery issue — even towards the end of your guarantee.
We really appreciate you taking the time to share your experience.
—The Jack Stonehouse Team
Had a problem with a courier damaged…
Had a problem with a courier damaged gazebo that was promptly and completely replaced by JS. Great service, value for money and quality of product.
21 juli 2025
Omdöme utan inbjudan
Svar från Jack Stonehouse
Hello Nigel,
Thank you for your kind feedback! We’re really pleased we could get the gazebo replaced quickly and that you’re happy with the quality and value. It’s great to know the service met your expectations.
Thanks again for your support!
—The Jack Stonehouse Team
Excellent services
Excellent services, prices and delivery was super fast. I ended up returning my item as I bought in duplicate. However my refund was immediate and I am please to say that future purchases are a result of that good service.
7 augusti 2025
Omdöme utan inbjudan
Svar från Jack Stonehouse
Hello,
Thank you for your fantastic review! We're so pleased to hear everything from delivery to the returns process went smoothly. It’s great to know our service has made a lasting impression — we really appreciate your continued support.
Looking forward to helping you again soon!
—The Jack Stonehouse Team
Very good service and go out there way…
Very good service and go out there way to help you I would highly recommend them to anyone many thanks for your service
1 augusti 2025
Omdöme utan inbjudan
Svar från Jack Stonehouse
Hello John,
Thank you for your kind review! We're so pleased to hear you were happy with the service and that the team could go the extra mile to help — your recommendation means a lot to us.
Thanks again for your support!
—The Jack Stonehouse Team
I had a problem with the top handle on…
I had a problem with the top handle on a Pro Rider electric golf trolley that I purchased in January. The company responded within 24hours with a replacement part being ordered.
Excellent service.
1 augusti 2025
Omdöme utan inbjudan
Svar från Jack Stonehouse
Hello Ray,
Thank you for your great feedback! We're really pleased to hear our team could get the replacement part sorted so quickly — it's great to know the service met your expectations.
Thanks again for taking the time to leave a review!
—The Jack Stonehouse Team
Had a split tyre on 5 month old golf…
Had a split tyre on 5 month old golf trolley, replaced it promptly with no fuss. Excellent service
30 juli 2025
Omdöme utan inbjudan
Svar från Jack Stonehouse
Hello Ali,
Thank you for your kind review! We're really pleased to hear the tyre was replaced quickly and without any hassle — it’s great to know the service met your expectations.
We appreciate your support!
—The Jack Stonehouse Team
Can’t speak to anyone!!
Unable to speak to someone about an undelivered express shipping order made last week. Phone number has an auto message stating they have too many calls to answer, directs you to an email address and cuts off. No confirmation email or order updates either but money has been taken from my account, but order showing on my Jack Stonehouse account. Can someone please contact me?????
28 juli 2025
Omdöme utan inbjudan
Svar från Jack Stonehouse
Hello,
We’re really sorry to hear you’ve had trouble getting through to us and completely understand how frustrating this must be — especially with an express shipping order. This isn’t the level of service we aim to provide, and we apologise for the delay and lack of communication.
Please send your order number and contact details to our customer service team at sales@jackstonehouse.com, and we’ll make sure someone gets back to you as soon as possible to resolve this.
Thank you for your patience, and again, we’re sorry for the inconvenience caused.
—The Jack Stonehouse Team
Really good prompt delivery all…
Really good prompt delivery all packaged well will shop there again
17 juli 2025
Omdöme utan inbjudan
Svar från Jack Stonehouse
Hello Caroline,
Thank you for your kind feedback! We're really pleased to hear your order arrived promptly and well packaged — we look forward to welcoming you back again soon.
—The Jack Stonehouse Team
I had intended to get a replacement…
I had intended to get a replacement battery for my Prorider electric trolley,but when I saw the offer with Jack Stonehouse that was so good as well as honouring the discount for in my case NHS staff I opted to purchase a completely new one. It was delivered promptly and came with instructions and extras,totally pleased with trolley and the fantastic service from Jack Stonehouse 👏👏👏
7 juni 2025
Omdöme utan inbjudan
Svar från Jack Stonehouse
Hello Richard,
Thank you for your fantastic review! We’re so pleased you were happy with the offer and that the NHS discount helped make the decision even easier. It’s great to hear your new trolley arrived promptly and met your expectations — we really appreciate your kind words.
Thanks again for your support!
—The Jack Stonehouse Team
Ordered a heating and cooling fan which…
Ordered a heating and cooling fan which arrived with a faulty remote control. The instructions for using the fan manually, only contained increasing the temperature not decreasing it which is what we wanted it to do ( because of recent heatwave). Rang the sales team to ask for a replacement remote and advice. Was told to put enquiry in an email, I did that, then Bilan replied with " no can do, they don't replace remotes" he didn't offer any advice about temperature control. I've tried calling twice today and it goes straight to answerphone. I'm not happy with their customer care, they were quick enough to have the £100 off me but don't want to help. Do not buy anything from this company.
16 juli 2025
Omdöme utan inbjudan
Svar från Jack Stonehouse
Hello Jenny,
We’re really sorry to hear about your experience and completely understand your frustration — especially during a heatwave. It’s disappointing to know we let you down after your purchase, and we apologise for the lack of support you received.
Your feedback has been passed to our customer care team for urgent review. If you're still in need of assistance, please email us again with your order details — we’d like the chance to resolve this properly for you.
—The Jack Stonehouse Team
Baby Musical swing
My Grandson musical Baby swing part broke. I sent an email got a response very quick. I was sent a new replacement swing out . It arrived within a few days great service.
11 juli 2025
Omdöme utan inbjudan
Svar från Jack Stonehouse
Hello Shaz,
Thank you for your kind review! We’re so pleased we could get a replacement swing sent out quickly and that everything was sorted without delay. It’s great to hear you're happy with the service — we hope your grandson enjoys the swing!
—The Jack Stonehouse Team
We have only good things to say…
We have only good things to say aboutJack Stonehouse. We ordered a bin store which was delivered promptly but I had made a mistake when I measured the space available in the garden. I contacted customer services and Afaz could not have been more helpful. I got through on the phone quickly and was talked through the return procedure so politely and professionally. Everything was made easy for us and it was so refreshing to deal with a company without any complications along the way. We look forward to usung Jack Stonehouse in the future.
9 juli 2025
Omdöme utan inbjudan
Svar från Jack Stonehouse
Hello SS,
Thank you for such a lovely review — we’re really pleased Afaz was able to help and make the return process so smooth for you. It’s great to hear everything was handled easily and professionally, and we’re delighted you had such a positive experience.
We look forward to helping you again in the future!
—The Jack Stonehouse Team
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