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Like many others I was worried that I’d been conned out of money during this heatwave. Ordered an ac unit on 27th June. It arrived today and is working fine as advertised. Clearly the company were not prepared for the influx of orders and communications is poor. As of today (9th July) the company has sent out an email to customers and an automatic reply is now set up.
For those still waiting, you haven’t been scammed. I originally changed my mind on which AC unit I wanted and did receive a refund pretty quickly for the cancelled unit. Fingers crossed for everyone else.

Awful customer service. Aircon arrived damaged, looks like it fell out the bottom of the box. Most likely DPD fault but not mine in any case. Contacted support via email and chat no response, tried 8 times now so nothing, absolutely rubbish

Ordered an air conditioner on 26th June, waited till 9th July only for me to receive a cancellation email saying they cannot deliver my product. No customer service, no email correspondence to update me on the order prior to cancellation and i had to chase with no reply.
Absolute joke of a company; if you cannot fulfill orders, why even show it as in stock online?

I ordered a aircon machine for £500 in first heatwave when everyone else was sold out they took my money and I didn’t hear from them again . I was surprised they had stock but 14 days I still had not heard anything I contacted them and asked for a refund . They said bear with us we don’t know when the machines are coming back in stock but when they do we will send one . It’s a month now and still no machine or refund . I wish I had read previous reviews before I ordered from them .

Their customer service is clearly overwhelmed but the air con unit arrived via DPD and is working good. They just seem to be lacking in customer updates or responding emails. Real company though and goods arrived.

SCAM
Just reported them to NATWEST as being a fraud company . like the others i ordered an air con unit got an email saying it was on the way ,
hasn’t turned up and the contact number is a mobile one .Also the automated help section doesn’t do anything .

Serenelife.co.uk
Ordered AC unit on 26/06/2026 for a responsible price witch was quite surprising
With in day or so I recived tracking notifications and delivery date 30/06/2026 via DPD took a day off work parel has not arrived on the day estimated.
Had few email exchanges with no specific information given ather then my order left Warehouse?!
I have been going mad for 7 days with no updates as parcel has not moved from location near Liverpool for 7 days
I begin to think I have been scammed?!🤬
But this morning all of a sudden I get notifications from DPD that my AC unit will be delivered today and YES IT DID🥳🎉all connected working so far so good doing what it ment to do.
Communication could be better as lots of ppl will think they have been scammed🤔
Customer services need to be improved to avoid uncertainties going through backcharge on Credit cards or contacting banks regarding fraud 🤔

Scam scam scam!! Waiting for my money back! Please don’t order from this website!!

Hi everyone, I was just about to add a scathing review on this company and guess what.
It’s just turned up 11 days after ordered my AC unit.
Hopefully this will be the same result for the rest of you guys.

Unfortunately another victim of this disgusting scam website.

Purchased from what appeared to be a legitimate website however there's a completely different support email when you click on "contact us" which they also do not respond to. The support number is a redirected automated message saying to leave a message which they will not reply to also.

This has been reported to the bank as a fraud/scam and hoping one looks into the many people also falling for these vile people's scam will be resolved quickly.

DO NOT BUY FROM THIS WEBSITE

The site serenelife dot uk is a scam site.

Avoid at all costs.

AI Mode conversation: is this site legit

No, the specific website serenelife.uk is highly risky and shows clear signs of being a scam or a highly unreliable storefront.While SereneLife is a genuine brand that sells legitimate products through major retailers like Amazon UK, the website address you provided (serenelife.uk) is associated with recent fraudulent behavior.🚩 Red Flags Against Serenelife.ukFake Fulfillment: Recent buyer reports on Trustpilot UK reveal a pattern where the site takes customer money, generates a DPD shipping label, but never actually hands the item to the courier.Ghost Customer Support: Defrauded customers note that emails go completely unanswered, and the listed phone number goes directly to a useless voicemail.Dissolved UK Business Registration: The official corporate entity "SERENELIFE LTD" registered in the UK was officially dissolved via GOV.UK Companies House. Operating a retail storefront under a dissolved business name is a massive red flag.Mismatched Inventory Complaints: Users on Reddit noted being scammed with entirely different, lower-spec items than what was advertised on the site.

Terrible terrible I ordered an air con unit . Got dodgy e mail saying shipped . Apparently not as nothing received . Tried to e mail no luck and calling was a mobile number surprise no one picked up !!! Contacted my bank to get a refund for failure to deliver goods . Do not order anything from this site

absolutely disgusting that you’d scam customers out of £280 for an AC during the hottest heatwave of the year ?
just file for bankruptcy please ? like , stop stealing customers money , it’s not hard 😭👍🏻

Would rate 0 stars if I could. Like everyone else here, I recently purchased an ac unit that never arrived. I have tried everything under the sun to get in touch with the company but had no luck. I have now reported it to my bank and they are under investigation.

Update - it arrived!
After 10 days and no communication I was very surprised but over the moon that the air con unit has arrived.

We have just set it up and so far so good!
Please communicate with your customers

Ordered an ac unit on the 27th of June and recieved a dispatch confirmation shortly after.

DPD still haven’t received the item, I’ve tried calling - the phone lines are not operating, tried the chat - nobody there and emailed a number a times with no response.

Reading the reviews I’m guessing that I’m not going to receive my item and will need to do a charge back

Update:
The unit arrived however the delivery man dragged it up the stairs and it was hit so I’m letting it stand upright for 24hrs before testing if it works.

Bought on 27th June. After a week, a tracking number was created, but the item was not actually shipped for another week. I reported this as fraud due to lack of communication and reviews of scam.

But I was told it had been shipped and was due to arrive today. I’ll update this review if it does arrive and whether it actually matches the description.

Very stressful, I even had to travel 4 hours to buy a second-hand AC for £600.

Update* package has been picked up so awaiting delivery also received refund into my bank. The customer service has been decent from my own experience and if item is as described it could turn out to be absolute bargain.

CAUTION! I bought two AC units from the serene life UK store. Asked to cancel one and they said via email they will refund it but now all the listings have been removed?? will update if I get that money back but have contacted the bank and I will wait to see if the other I bought will be sent out. Seems to be many similar websites with same name it is just all confusing!!

Ordered an in stock AC unit only to find they evidently do not have stock. No communications from them after multiple requests for an update.

Purchased an ‘In stock’AC unit, received an email stating your order is on its way, when I look at the tracking all it has said for the last 8 days is Label created, so it hasn’t even been despatched. Contacted them via email and was told it would be despatched at the end of the week, well here we are and still not despatched and still saying label created. Do not recommend buying from this company

Orders don’t arrive.
Ordered Saturday, 6 days later and no tracking, not dispatched - get reply to emails saying it’s awaiting DPD collecting it - load of rubbish. Won’t use or recommend