Italiatren  Omdömen 1 321

Ein Hundeticket online hinzuzufügen ist nicht möglich - wie bei db. Es heißt, man solle beim Kundencenter anrufen, um Ticket zu modifizieren (angeblich bis zu 10 Minuten vor Abfahrt des Zuges). Bearbeitung nur bei Italo-Schaltern möglich, nicht aber bei Trenitalia. Zugpersonal nicht kooperativ und formalistisch. Website super unintuitiv. Zugmanager hat mir für eine Teilstrecke von Bozen nach Florenz 90 Euro für den Hund berechnet....

Charged us a ridiculous price for an honest mistake made (when getting a return train one day earlier than booked). Train inspector suddenly quoted €200 when the same tickets one day later had cost €40 when booked in advance. After saying we could not pay this price, the inspector suddenly produced a deal for €100 which we reluctantly paid.

Train was empty so they had seats to fill, no flexibility or understanding for customer service.

Horrible company — completely ruined our experience visiting Florence from Rome.

— — —

EDIT ON 03/10/2024 — the scammy company tried appealing to Trustpilot to say that I’d chosen the wrong company for this review!

Furthermore, I lodged an official appeal on their website as soon as we returned from Italy, and there has been no response in the last 4 months. Such a horrible company, and employ fraudelent ticket inspectors. Avoid at all costs and travel with someone else.

DO NOT EVER purchase train tickets through RailClick.

We are familiar with train travel in Europe and within Italy. We bought roundtrip train tickets from Rome to Assisi through RailClick and used the Trenitalia app to check in before departure and present the tickets to the train manager when they came to our seats to confirm our tickets. This worked fine for our trip from Rome to Assisi, however the tickets back to Rome we were not able to pull them up in the Trenitalia app for some unclear reason. The return tickets would not show up in the app, Trenitalia website or when using the confirmation email we received from RailClick. We were therefore unable to check in for our trip prior to departure which is required before boarding the train. We discussed this problem with the train station ticket employee in Assisi who was also unable to bring up our tickets in the Trenitalia app or website or check us in. He was unable to change or cancel our tickets and suggested we discuss this with the train manager when our train stopped at the station prior to our boarding which would be a risk for us missing our train if the manager was not able to assist us at that time, which was likely to happen. We otherwise needed to call RailClick and have them change our tickets or cancel them so we could purchase new tickets. However, RailClick was not available by phone, despite calling during business hours over and over again and did not respond to our email sent to them asking for help with our return trip. We had little time to remedy this problem given our train departure time was approaching. Despite multiple attempts calling RailClick and emailing them without any response, we were left with buying new tickets through Trenitalia.

Upon returning to Rome, we sent follow-up emails to RailClick describing the problem we had and requested a refund for the tickets we were not able to use. RailClick has refused to provide any refund and had no apology for our trouble. We thoroughly regret using RailClick and suggest you avoid buying tickets from them as you are taking a significant risk given they have no customer support and will not assist you if needed.nt risk in doing so.

This railing company made me the worst travelling experience in my life. I took a mistake to ride on the incorrect train because my children suffered from sickness. When a train arrived in Airport, a train officer came to me and suddenly claimed EUR 128.00 as a fine for riding on the incorrect train. Without showing any polite attitude to listen to me, he kept claiming and confined us inside the train whose door closed, while my children were crying out for fear. In addition, he threatened to call police, keeping a extremely strict face. Of course, we paid the fine for the mistake, but even if so, his attitude to customer was completely wrong and it made me the worst impression on Italy and Europe, as this was my first trip there. If this company will not take it seriously and allow this situation to happen, sooner or later, anybody will be terribly disappointed and nobody will visit there.

I purchased two REFUNDABLE tickets for train service in Spain. I called 3-days after purchase to get a refund because our travel plans slightly changed and I wanted to buy the rail tickets directly throughly the train operator (Renfe) and not Railclick which is a THIRD PARTY operator. I called Railclick, and after 2-hours on the phone waiting for an operator I finally got an operator who refunded the tickets but 2-3 weeks later I'm still waiting for my refunded to be posted back to my credit card, it is to the point I had to call my bank for them to take action. I'm still waiting on a resolution and I would NOT recommend this third party company for your rail tickets in Europe.

I purchased tickets for the wrong date. I attempted to contact the company to change the date. No one responded to my request. When I went to the train station to change the reservation, a ticket agent said I'd purchased from another company. We had to but four new tickets. I've emailed more than once about a refund and have heard nothing.

This site is very confusing to use. Make sure you pick your options for both legs of your trip if going two ways. If a mistake is made, they will do absolutely nothing to help remedy the situation other than offer apologies saying there is nothing they can do. I attemted to make contact less than five minutes after the transaction was finalized. On hold for roughly 2-1/2 hours with no response other than a 10 second music loop. if you can find an alternative I would strongly recommend it. What a disappointment for what I was hoping was an enjoyable/expensive vacation.

Hohe Kommission.
Kundenservice reagiert überhaupt nicht!
Finger weg von der Website und lieber direkt bei Trenitalia (offizielle Seite) buchen!

Update 19.10.2024
Italiatren hat auf meine Erfahrungen geantwortet und gebeten, den Sachverhalt zu überprüfen. Also habe ich meine Email und Spam überprüft. Der Kundenservice hat auf meine Anfrage überhaupt nicht reagiert. Gut, dass ich das bestätigen kann!

ATTENTION ! Ce n'est pas le site officiel Trenitalia. Ici vous avez des frais en plus au moment de l'achat et vous ne pouvez pas échanger ou annuler vos billets si besoin, c'est une arnaque.

Nunca me llegaron los boletos pero si me realizaron el cobro y cuando acudí a la oficina en Milán no tenían registrado mis boletos. Intenté contactar con la pág. sin respuesta. Mejor compren directo porque es una estafa

Deberían poner un sistema de validación de billetes más claro en la estación, es muy confuso para los que no conocemos el sitio. Si te equivocas, a pesar de tener tu billete, te cobran 40 euros.

Es ist nicht möglich, ein Ticket für den Hund zu buchen.
Wir wollten über Reggio Calabria zurück bis Hamburg und hätten dazu ein Hundeticket bei den einzelnen Unternehmen (Italiatren, DB) kaufen müssen.
Dort kann man dieses Ticket allerdings nur erwerben, wenn man als Person eine Fahrt bucht.
Also alles völlig unnötig kompliziert, wie Bahnfahren anscheinend überhaupt.

NO HE PODIDO PAGAR LOS BILLETES!!! ME DA ERROR Y ME VUELVE A LA PAGINA DE SELECCION. NO SE COMO HACER PARA EFECTIVIZAR LA COMPRA

Très bonne expérience, le prix du billet, la ponctualité, la courtoisie du personnel de bord, la propreté, un bon café que l'on vous sert à votre place pour 1, 50 €. vous suivez en temps réel votre trajet .Je ne connaissais pas ce train et la SNCF devrait en prendre exemple, bravo les Italiens.

Somos un grupo centro educativo y hemos contratado los servicios de esta compañía para la gestión de 50 billetes de tren en Italia y estamos encantados. Ha sido fácil y rápido. Felicitar a Marina por su saber hacer y también al resto de compañeros.

En el día de hoy 10/11/23 subimos con mi familia en la estación central de Milán, 9535 partiendo a las 12:16 , fuimos víctima de un robo piraña en el vagón 8 , sacándonos la riñonera cuatro personas , con todo nuestro dinero para continuar con la estadía .. no había nadie del personal abordó , tampoco cerca , tierra de nadie , eran cuatro personas un varón joven , una Sra mayor y dos mujeres … nos acorralaron ofreciendo ayuda. .

Wir wurden als Familie/ 2 Erwachsene und ein Kind 16 Jahre alt mit unserem teuren 48 Euro Tagesticket kontrolliert und musste horrende 55 Euro Strafe bezahlen, da nirgendwo eine Information stand, dass das Familienticket für Kinder unter 12 Jahren gilt. Die Kontolleurin war nicht gewillt uns entgegen zu kommen. Im Gegenteil ich konnte nicht wechseln und die Kontolleurin verwies mich auf eine Ticketstation, um die fünf Euro Wechselgeld abzuholen. Die ticketstationen sind hier aber nicht belegt und man muss dafür in die nächste Großstadt fahren. Krass wie hier mit Touristen umgegangen wird.

Je n'ai jamais reçu mes billets, pas de mail et ils m'ont débité quand même de 150€. J'espère être rapidement remboursé.

Not a good sight to buy ticket , we bought ticket that clearly said we could change the ticket once , but when we needed to change ticket , they said thst was not correct , confusing , I asked if we could pay extra to change the time and they said no . So make sure u read all fine print .not a good company to deal with .

Tomamos el tren de florencia a Venecia, una ruta bien popular, a un valor de pasaje bastante caro (120 E 2 pers) y las cabinas no tienen espacio para maletas, sólo en lo alto, llevábamos dos maletas grandes de más de 20 kg c/u imposible subirlas...tampoco te dejan acomodarla en ninguna parte, me tuve que ir de pie 2 hrs en el "acordeón" del tren...un servicio desilucionante para lo caro que es...ojo, la mayoría de las personas viajaban con maletas grandes, se entiende que no tengan donde acomodarlas, sin embargo, deberían señalarlo antes de comprar el pasaje...en mi país (Chile), te señalan los servicios donde no puedes ingresar con equipaje grande, de modo de escoger otra alternativa.