My original question was answered. Patrick was able to understand what I was asking. I even added another issue which is being looked into right now. That being said, I disagree with the answer p... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great customer service all around from sales through customer support. IssueTrak has provided me with excellent service throughout the past several years we've been contracting with them. They have... Se mer
IssueTrak is very helpful and knowledgeable. They will call to follow-up on issues. Everyone I have spoken with has been very professional and friendly.
New releases are almost always a pain to upgrade to. We've also waited for over a year for an issue to be addressed in a forthcoming "maintenance release". They broke things so bad when they went fro... Se mer
Företagsinformation
Skrivet av företaget
Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!
Kontaktuppgifter
200 Golden Oak Court, Suite 470, 23452, Virginia Beach, USA
- (757) 213-1351
- sales@issuetrak.com
- issuetrak.com
4,7
Utmärkt
364 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Awesome customer service.
8 maj 2017
Omdöme utan inbjudan
Support staff was extremely friendly …
Support staff was extremely friendly and willing to listen in detail to my concerns before making informed recommendations.
1 maj 2017
Omdöme utan inbjudan
very stable and customizable system.
26 april 2017
Omdöme utan inbjudan
As always tech support gets me up ad …
As always tech support gets me up ad running fast.
26 april 2017
Omdöme utan inbjudan
Great for small to mid size company...
This software has many great functions and probably works well for a small team. The software is not scalable, which Issuetrak is open about. The support team has always been responsive and even created custom workarounds to issues. They recently updated many of the core processes in the application, such as email processing.
26 april 2017
Omdöme utan inbjudan
Svar från Issuetrak
Michael,
Thanks for your feedback and positive words about our support team. We're sorry that Issuetrak was not able to meet your specific scaling needs. If you want to discuss any remaining concerns based on your implementation of Issuetrak and updates in the works on our side, we're happy to speak with you.
Very useful tool for immediate customer …
Very useful tool for immediate customer feedback and resolution of issues.
6 april 2017
Omdöme utan inbjudan
Little difficult to find open tasks
Little difficult to find open tasks. just needs a cleaner layout
6 april 2017
Omdöme utan inbjudan
Svar från Issuetrak
Thank you for your feedback Shane. I've documented your concerns regarding the Tasks interface to share with our Developers.
Responded well to immediate needs
4 april 2017
Omdöme utan inbjudan
Great Product
Great Product, easy integration. Would recommend this as your IT Help Desk solution.
4 april 2017
Omdöme utan inbjudan
IssueTrak
Started off great with our rep but then I emailed a couple of times and left a vm message and they weren't returned. Found out that she no longer worked there. I located our new account rep and he has been great assisting us with a version upgrade. Would be a good idea to send a blast email to the account reps clients indicating the new rep so there isn't miscommunications.
22 mars 2017
Omdöme utan inbjudan
Quick customer service
Whenever I've had an issue customer service responds quickly and with helpful suggestions.
21 mars 2017
Omdöme utan inbjudan
An solution with excelent Cost/Benefit ratio
We adopted IssueTrak 10 years ago as our Service Desk application. Today it is the main channel of communication between IT Services Users and us as a corporate unit responsible of those services.
Their attributes (simple and user friendly GUI, full web with no component required to be installed at user desktop, incremental functional evolution) remain as when we choice it.
Regards
14 mars 2017
Omdöme utan inbjudan
I have no issues
I have had no issues thus far, Mike and the tech support team have been great.
14 mars 2017
Omdöme utan inbjudan
Great Product!
Issuetrak helps us track our daily work effectively! I also like how it integrates with our customized platforms as well. Great product!
14 mars 2017
Omdöme utan inbjudan
Good value and great support.
Used the IssueTrak software as both on-premise and cloud service. Very good value for what you get from the software. Flexible and since the modules are optional you can use just what is applicable to your organization. Their implementation team and support is very good as well.
14 mars 2017
Omdöme utan inbjudan
IssueTrak was very responsive
I was actually surprised that I received a call and had multiple email follow-ups.
14 mars 2017
Omdöme utan inbjudan
Great Support- every time we need something
Everytime we need something, From a simple upgrade to a support issue to help us resolve an issue. They are always just a phone call away or a quick email. We normally have our issues taken care of within the first call and normally within the hour. Thank-you for all that you do
14 mars 2017
Omdöme utan inbjudan
Great product
IssueTrak is simple clean and easy to use. The product is stable and helps easily manage the IT helpdesk to keep customers happy.
9 mars 2017
Omdöme utan inbjudan
Great Experience
I was able to get my issue resolved quickly and very efficiently. The tech I worked with was very knowledgeable and was able to assist without having to transfer me.
7 mars 2017
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.