My original question was answered. Patrick was able to understand what I was asking. I even added another issue which is being looked into right now. That being said, I disagree with the answer p... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great customer service all around from sales through customer support. IssueTrak has provided me with excellent service throughout the past several years we've been contracting with them. They have... Se mer
IssueTrak is very helpful and knowledgeable. They will call to follow-up on issues. Everyone I have spoken with has been very professional and friendly.
New releases are almost always a pain to upgrade to. We've also waited for over a year for an issue to be addressed in a forthcoming "maintenance release". They broke things so bad when they went fro... Se mer
Företagsinformation
Skrivet av företaget
Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!
Kontaktuppgifter
200 Golden Oak Court, Suite 470, 23452, Virginia Beach, USA
- (757) 213-1351
- sales@issuetrak.com
- issuetrak.com
4,7
Utmärkt
364 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Zero Customer Service
Sent Emails and logged a ticket on the website and no response for a week, and still waiting.. Poor customer service
10 juli 2017
Omdöme utan inbjudan
Svar från Issuetrak
Good Morning Paul,
At Issuetrak, we endeavor to provide the best customer support of any vendor you work with. When that goal is not met, we take the situation to heart and strive to make things right.
I see an open Support Issue under your account. You should have received communications from us as we updated the notes - is it possible our emails are being captured by your spam filter?
We also attempted to call you by phone but received your voicemail. Is there a better way for us to get in touch with you?
We want to assist you and address your concerns as soon as possible. We hope to hear from you soon.
I am a new user to Issuetrak
I am a new user to Issuetrak. We are using it to track customer product complaints. I have found the product to be very customizable and full of features. Though the use of Quick picks and custom screens we have been able to create a system that is very easy for the users to enter the data we need to track customer complaints. Our trainer, Paul Harris, did a great job during our training sessions and has been very helpful in tweaking the system to fit our needs. Great product!
26 juni 2017
Omdöme utan inbjudan
The support I received was second to …
The support I received was second to none. Courteous, efficient, knowledgeable, and most importantly, my issue was resolved!
16 juni 2017
Omdöme utan inbjudan
I am new and therefore i have a lot to …
I am new and therefore i have a lot to learn. As a true believer that communication is key to success in any objective/operation, I truly appreciate having this portal to submit changes to customer accounts. Setting them up correctly in the beginning and as things change makes a world of difference. Thank you.
13 juni 2017
Omdöme utan inbjudan
A very scalable cloud based solution for a good price…
A very scalable cloud based solution that their support staff can easily help you with. I was looking for a product that we could start very simply with and expand with small steps to be comfortable before we expanded to the next program expansion and further business integration.
Price is right and staff are helpful and easily accessible.
12 juni 2017
Omdöme utan inbjudan
Issuetrak has amazing features
Issuetrak has amazing features, easy to use and customize to your own preference. The one change would be having the IT Support be a bit more customer oriented.
12 juni 2017
Omdöme utan inbjudan
Svar från Issuetrak
Thank you for your review, Avindra; I will make sure to provide your feedback to the support team. One of our primary goals at Issuetrak is to offer our customers the best support possible. We strive to learn and improve and will work to make sure your experiences in the future are nothing less than exemplary.
Timely feedback
Timely feedback! Knowledgeable representative who was professional and friendly. Always great service!
12 juni 2017
Omdöme utan inbjudan
Great product
Great product, very helpful staff, easy to use and setup.
12 juni 2017
Omdöme utan inbjudan
Overall the system is very beneficial
Overall the system is very beneficial. I would like to discuss issue additional/edit/deletion with someone if possible.
Thank you.
30 maj 2017
Omdöme utan inbjudan
Svar från Issuetrak
Thank you for the feedback Kerri! I will make sure someone reaches out to you as soon as possible.
Support at IssueTrak is great
22 maj 2017
Omdöme utan inbjudan
Very easy to use and setup
Very easy to use and setup. The customer service has been outstanding and worked me through any issue we have had.
22 maj 2017
Omdöme utan inbjudan
IssueTrak rates the best with Cane Garden Software
Our company has been using IssueTrak for some 5 years now and have 'never' ran into any problem that I didn't get a prompt and enlightening resolution for.
We have been able to keep up with any and all Issues sent us through IssueTrak. I have been very satisfied with going back into our issues, from the many agencies that use our software, to view which ones can be handled with little effort to the ones that will require more time.
I can't say enough about IssueTrak. I recommend if you are searching for software to keep track of all issues within your company that you give IssueTrak a good hard look. That's what I did.
16 maj 2017
Omdöme utan inbjudan
Long-Time user
I've been using IssueTrak for over 10 years. Most complete Help Desk software we have found. Tech support is very friendly and easy to work with. Highly recommend!
8 maj 2017
Omdöme utan inbjudan
When I have had an issue
When I have had an issue, I either called or sent an email to the customer service contact and connected with an Issuetrak representative shortly after.
Everyone I have spoken with was professional and helpful. I am very happy with the service.
8 maj 2017
Omdöme utan inbjudan
Issuetrak has great customer service …
Issuetrak has great customer service and is a great product
8 maj 2017
Omdöme utan inbjudan
Happy Customer
The Support staff were very helpful and got my portal update without down time or issues.
8 maj 2017
Omdöme utan inbjudan
Great software and service
From training to setup to go live, everything was handled smoothly and professionally. Users and Managers love the software and the reporting. Very customizable and very well priced in the ticketing software.
8 maj 2017
Omdöme utan inbjudan
I was having an issue with data entry …
I was having an issue with data entry into a customized issue screen and had contacted customer support. I received excellent customer service and the representative followed up a few days later to confirm the testing he had done was the same as the results I experienced. Very professional and polite.
8 maj 2017
Omdöme utan inbjudan
Great way to monitor issues and …
Great way to monitor issues and retrieve meaningful data on what your users need. Provides a current dashboard of issues, statuses, and issue types that keep you on the right side of support.
8 maj 2017
Omdöme utan inbjudan
I love IssueTrak
I love IssueTrak! The program has improved our Customer Support department in so many ways. It's easy to use and meets all of our needs.
The IssueTrak support team is also great. They always answer the phone and provide answers in a timely manner.
8 maj 2017
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.