Toen ik thuis kwam werkte de ismartgate niet meer. Geen lichtjes, niets. Na contact op te nemen via e-mail, was de fout rap gevonden namelijk de adapter en binnen een paar uur was er een nieuwe adapte... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Hallo, Ich bin mit der Funktion des ismartGates sehr zufrieden,tolles Produkt. Guter Support bzgl. Funktion und Zusammenspiel zum Torantrieb. Leider hat mich das Netzteil frühzeitig verlassen, wel... Se mer
Företaget har svarat
Awesome support - over and above Goes without saying your support team is nothing short of amazing. I tried to fix an issue not knowing support had already reached out to me on email. When I r... Se mer
Företaget har svarat
Ich hatte per Mail Kontakt mit dem Support Herrn Sam Copsey, einen sehr netten und Kompetenten Mann. Er hat mir immer sofort weitergeholfen!! Da ich schon ein Tor per Ismartegate pro nutze und sehr zu... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The most advanced smart garage door opener that allows you to control and monitor your garage door or gate from your smartphone, or with voice assistants like Amazon Alexa or Google Assistant. It offers features like remote access, real-time notifications and user management, enhancing convenience and security for your garage. Includes full compatibility with Smart Home platforms like Apple HomeKit, Google Home, Amazon Alexa, Samsung SmartThings, Home Assistant, CarPlay and Android Auto.
Kontaktuppgifter
Spanien
- ismartgate.com
4,8
Utmärkt
82 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing customer service experience…
excellent customer service very pleased with overall communication and prompt service. Absolutely fabulous.
15 december 2025
Svar från iSmartGate
Hi Manohar. Thank you for your feedback! We’re glad you’re happy with our service and appreciate you taking the time to share your experience.
Heel vriendelijk en prima service.
Heel vriendelijk en prima service.
Het toestel werkte niet meer, ze heben mij meteen verder geholpen en een vervangstuk verstuurd.
11 december 2025
Svar från iSmartGate
Bedankt voor je geweldige recensie, Marilyn! We zijn blij dat we je snel hebben kunnen helpen en dat het vervangende onderdeel het probleem heeft opgelost. Mocht je in de toekomst nog hulp nodig hebben, dan staan we altijd voor je klaar!
I Smart gate helped me to configure my…
I Smart gate helped me to configure my roller door great service and we’ll deal with them again thank you so much
1 december 2025
Svar från iSmartGate
Thank you so much for your kind words, Lisa! We're thrilled to hear that you had a great experience with our support team and that we could assist you with configuring your roller door. It was a pleasure helping you, and we look forward to assisting you again in the future!
Great product and good support service
5 december 2025
Svar från iSmartGate
Hi Khuram. Thank you so much for the 5-star review! We're glad to hear you're happy with the iSmartGate and that our support team could help. We truly appreciate your feedback!
Exceptional Product and Customer Service
I've been a customer for quite a few years now. Had a little mishap with the video license and not only were they super quick to resolve it for us, their communication was fantastic. The product is second to none, and backed up by exceptional customer service. Don't hesitate.
Hot Tip - for those using Carplay, add it to Apple Home then add your door as a widget to your Carplay screen. Quick button on your dashboard to then open/close your gate or garage door!
5 december 2025
Svar från iSmartGate
Thank you so much for taking the time to share this wonderful review, Marc! We’re thrilled to hear that our support team were able to resolve the video license issue quickly and that you found our communication fantastic. We work hard to provide a reliable product and exceptional support, so your feedback truly means a lot.
And thank you for the fantastic CarPlay tip, we’re sure it will be helpful to other users as well!
Support is good, product is so so
Support is good. And that is very important. I have the ismartgate mini, and do regret choosing this product. The app is not good and the build quality of the device and sensor is bad. The sensor broke when the adhesive tape didn't hold it and i had to buy a new one, which cost almost as much as the product itself. Would expect a sensor like that to be a bit more robust. It is integrated with homey, but not officially supported. So support is good and it was easy to set up, but I'm not convinced.
4 december 2025
Svar från iSmartGate
Hi Hallgrim. Thank you for your honest review. While we’re happy to hear that setup and support were positive for you, we’re truly sorry that the app experience and sensor quality were disappointing. The issue with the adhesive and the need to replace the sensor is certainly not the experience we want for our customers. We appreciate you highlighting this, and we’ll make sure it’s passed along to the appropriate team. If there’s anything we can do to help improve your experience, please feel free to reach out.
Super service
2 december 2025
Svar från iSmartGate
Thank you for your 5-star rating, Andreas! We’re pleased to know our service met your expectations.
Fint produkt og god kundeservice
1 december 2025
Svar från iSmartGate
Tusen takk for den flotte tilbakemeldingen, Andreas! Vi er glade for at du er fornøyd med både produktet og kundeservicen vår!
Great customer support when needed!
Great customer support when needed!
Products are generally of good quality and they work well.
1 december 2025
Omdöme utan inbjudan
Svar från iSmartGate
Thank you for sharing your experience, Magnus! We’re glad to hear our support team was helpful and that our products are serving you well. We truly appreciate your feedback!
Solid product with an amazing customer…
Solid product with an amazing customer support team. Have it for more than 5 years, works flawlessly.
Interface can support better UX, but however I use Home on iOS, so using the iSmartGate app just to setup and check firmware updates. :)
14 november 2025
Svar från iSmartGate
Thank you for your thoughtful feedback, Florin! We’re glad to hear that the iSmartGate has served you well over the past five years and that our customer support team has been helpful. We appreciate your note about the interface and will continue working on UX improvements. Thanks again for choosing us!
Great Customer Service
Sam was very helpful when an issue popped up with my iSmartGate. Quick response and gave a few options of what the issue could have been. Thanks for the help.
30 oktober 2025
Omdöme utan inbjudan
Svar från iSmartGate
Thank you for taking the time to share your feedback, Des! We're pleased to hear that the troubleshooting options were helpful and that we could address the iSmartGate issue promptly. Please feel free to contact us anytime you need further assistance!
Særdeles god support på iSmartGate
ISmartGate gir familien styring på garasjedøråpning fra iPhone. Vi har hatt denne løsningen i flere år. Dersom WiFi i huset trøbler, må jeg noen ganger sette opp iSmartGate på nytt. Da får jeg rask og god support ved hjelp av email.
13 november 2025
Svar från iSmartGate
Tusen takk for din flotte tilbakemelding, Ole! Vi er glade for å høre at iSmartGate gjør hverdagen enklere for familien din, og at du opplever rask og god support når det trengs. Vi setter stor pris på at du deler erfaringen din!
10 out of 10!
I have been googling for ages how to physically set up my iSmartGate I was given last Christmas and watching all the Youtube videos with no joy...I had given up then I spotted the email for support. They immediately responded to me and answered all my questions straightaway! So helpful and speedy. 10 out of 10!
13 november 2025
Svar från iSmartGate
Hi Fran. We’re so glad that our team could help you get your iSmartGate up and running! Thank you for your kind words and for giving us a perfect 10/10. We really appreciate it!
The support staff were amazing…
The support staff were amazing responding to my query promptly and after hours too! They were quick to identify the issue and helped me to resolve it in no time. Highly recommend the product as well.
12 november 2025
Svar från iSmartGate
Thank you for your wonderful review, Simon! We’re glad our support team could assist you promptly and that you’re happy with the product. Your recommendation is highly appreciated!
Well made product
Well made product
Seamless installation and set up process.
Support team ready to solve any issues or advice the step by step process guidance.
6 november 2025
Svar från iSmartGate
Thank you for your great review! We’re pleased to know that you had a smooth installation and received the support you needed. Your satisfaction is our top priority. Thanks again for trusting iSmartGate!
Svar från iSmartGate
Thank you so much for your feedback, Corban! We’re glad to hear that you found the product easy to set up and that our warranty support met your expectations. We appreciate your trust in us!
Great support
I didn’t receive the plugin code by email at first, but I contacted support and got a reply within 15 minutes. They quickly solved my issue — excellent and fast customer service!
5 november 2025
Omdöme utan inbjudan
Svar från iSmartGate
Thank you for taking the time to share your feedback! We truly appreciate your review and are pleased that our support team exceeded your expectations. Your satisfaction motivates us to continue delivering the highest level of service!
If only all technology companies…
If only all technology companies provided customer service like these people do.
Even before I ordered a product, they took enough time and shared all the necessary detail to make the right product choice.
Next, upon installation they were prompt and precise in their support.
I know this should be normal when you buy a product, but unfortunately nowadays it is an exception and I applaud ismartgate for this excellent service level.
Moreover, the product works as a should and it's a joy to use in my Apple HomeKit environment.
24 oktober 2025
Omdöme utan inbjudan
Svar från iSmartGate
Hello Mark. Thank you so much for your 5-star review! We’re so pleased to hear that our customer service team provided the support you needed. Your kind words inspire us to keep delivering the best experience possible!
Svar från iSmartGate
Thank you for your great review, Stig! We’re happy to hear that you had a quick and smooth experience. That’s always our goal!
Svar från iSmartGate
Thank you for taking the time to leave us a positive review, Ingo! We’re delighted to hear that you are satisfied with our service.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.