The Product itself works quite well, however the app isn't great. I needed some new bags, so clicked on the how to on the app, got directed to the website and the bags. Unfortunately, the link direc... Se mer
Ăven om vi inte verifierar specifika pĂ„stĂ„enden eftersom omdömeslĂ€mnarnas Ă„sikter Ă€r deras egna, kan vi mĂ€rka omdömen med en âverifieratââetikett ifall vi kan bekrĂ€fta att en företagsinteraktion har Ă€gt rum. LĂ€s mer
För att skydda plattformens integritet granskas bÄde verifierade och overifierade omdömen av vÄr automatiserade programvara som Àr tillgÀnglig dygnet runt. Tekniken Àr utformad för att identifiera och ta bort innehÄll som bryter mot vÄra riktlinjer, inklusive omdömen som inte Àr baserade pÄ en Àkta upplevelse. Vi Àr medvetna om att vi inte kan lÀgga mÀrke till allt. Det gÄr att flagga sÄdant som du tror att vi kan ha missat. LÀs mer
Det hÀr tycker kunderna
good product until goes wrong. terrible customer service. can't email never mind speak to someone. all through bot. then says someone will contact you. they don't. product still under warranty b... Se mer
The vacuums are prone to not following instructions and can either sit there, stuck but wheels still turning damaging your floor & carpet. Their customer service is deliberately evasive, they keep sen... Se mer
Thank you to Burchin in Customer Service who gave excellent support when my j7 combo mop arm part broke. She kept in touch and was very polite and caring. Courier pick up, repair completed and return... Se mer
Företagsinformation
Informationen kommer frÄn olika externa kÀllor
Designed with you and your unique home in mind, we're here to help. You and iRobot. Better Together. Learn more about iRobot cleaning robots here.
Kontaktuppgifter
Crosby Drive 8, 01730, Bedford, Storbritannien
- irobot.co.uk
2,0
DĂ„lig
245 omdömen
Har besvarat 23 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
SÄ anvÀnder företaget Trustpilot
Se hur deras omdömen och betyg hÀmtas, betygsÀtts och modereras.
iRobotâs Declining Quality and Support
My recent experience with iRobot has been deeply unsatisfactory. I sent my Braava floor-washing unit in for repair under warranty â it was less than a year old â and was initially told the issue wasnât covered, despite prior confirmation from their own customer service that it was. After months of conflicting communication and delays, I was informed the unit couldnât be repaired and was sent a replacement of a different model â one I would never have chosen.
The replacement performs poorly: it struggles to navigate, wonât connect to Wi-Fi, and its cleaning capability is subpar. After investing significant time and effort, I accepted the outcome out of sheer frustration.
Itâs clear that both the quality of iRobotâs products and their customer service have declined markedly over the past 18 months. These machines are not inexpensive, and the current standards no longer justify the cost. I can no longer recommend iRobot â either their products or their support.
26 juni 2025
Svar frÄn iRobot
Hi Bernie, weâre truly sorry to hear about your experience. Thatâs not the level of support or performance we aim to provide. Weâd like to make this right and help you get the most out of your product.
Please reach out to our team again via chat on the iRobot UK contact us page or by phone at +44 141 403 0566 with your case reference or order number, so we can review what happened and explore a solution. We appreciate your feedback, as it helps us improve both our products and our customer care.
Svar frÄn iRobot
Hello Mike, thank you for your positive feedback! We're thrilled to hear that you experienced fast delivery and found the product well-built, easy to set up, and use.
If you need any assistance, we're here to help. Thank you for choosing iRobot!
Irobot
We bought this as I now struggle with stability on occasions and it helps knowing the house is being kept clean.
29 oktober 2025
Svar frÄn iRobot
Hello Carol, thank you for sharing your experience! We're glad to hear that our product is helping you maintain a clean home and providing you with some ease.
If you need any assistance, we're here to help. Thank you for choosing iRobot!
Svar frÄn iRobot
Hello George, thank you for your feedback! We're delighted to hear that you find our latest model an improvement over your original iRobot.
If you need any assistance, we're here to help. Thank you for choosing iRobot!
Great Customer Service
Had a problem with my 11-month old Roomba, and after trying out a few troubleshooting steps the team at iRobot offered to send me out an upgraded model as a replacement. Problem solved - Happy Customer!
20 oktober 2025
Svar frÄn iRobot
Hello Barbara, thank you for sharing your experience! We're glad to hear that our team was able to promptly assist you with the issue and provide you with an upgraded model as a replacement.
Your satisfaction is our priority, and we're happy to have resolved the problem to your satisfaction. If you need any further assistance, we're here to help. Thank you for choosing iRobot!
the robot did a good job but it didn'tâŠ
the robot did a good job but it didn't get up all the dirt of the floor and it can't handle 3 dogs and I hat to wash the robot after it suked up puke and it Kant suck pee it got stuck on a sock and it keeps on getting stuck on cables and it teaks 1 h to clean my small cottage but some times it does the job
23 oktober 2025
Svar frÄn iRobot
Hello Bertie, thank you for your feedback. Weâre glad to hear the robot does a good job at times. We apologize for the issues you've encountered, including the challenges with pet messes, getting stuck on objects, and the time it takes to clean.
Please contact our iRobot UK Support Team via chat on the iRobot UK contact us page or by phone at +44 141 403 0566, Monday to Friday, 9am to 7pm (UK Time). We're here to help improve your experience.
I canât remove itâs battery easily.
23 oktober 2025
Svar frÄn iRobot
Hello Neven, thank you for your feedback. We apologize for the difficulty you're experiencing with removing the battery. Your feedback is important to us, and we want to ensure your experience is smooth.
Please reach out to our iRobot UK Support Team via chat on the iRobot UK contact us page or by phone at +44 141 403 0566, Monday to Friday, from 9am to 7pm (UK Time). We're here to assist you with this issue.
Quality product
9 september 2025
Svar frÄn iRobot
Hello Wotherspoon, thank you for your feedback! We're glad to hear that you are satisfied with our product. Three cheers for clean floors!
I do not recommend
It is not at all easy to get into custom service and speak or chat to a human being. I bought an iRobot 105. I already had one upstairs and it did the job so I got one for downstairs. The downstairs one has been a problem from the start. I did everything I was asked to do to fix it over a period of weeks u til I said I'm doing anymore of these efixes. They sent me a replacement. Very good. Except now this one, after only a few days, isn't working. I had an original iRobot roomba that lasted years even after daily use but since the company was purchased by someone else, it has gone downhill imo.
22 oktober 2025
Svar frÄn iRobot
Hello Jayne, thank you for your feedback. We're sorry for the difficulties with your iRobot 105 and the challenges reaching our customer service. We appreciate your loyalty and understand the frustration with recent performance issues.
Please contact our iRobot UK Support Team via chat on the iRobot UK contact us page or by phone at +44 141 403 0566, Monday to Friday, from 9am to 7pm (UK Time). We're committed to resolving this promptly.
Love my Roomba
Love my Roomba it really saves a lot of time out of my cleaning schedule.
23 oktober 2025
Svar frÄn iRobot
Hello Debbi, thank you for sharing your feedback! We're delighted to hear that you love your Roomba and that it's saving you a lot of time in your cleaning schedule.
If you need any assistance, we're here to help. Thank you for choosing iRobot!
Svar frÄn iRobot
Hello, thank you for your positive review! We're pleased to hear that you found our customer service to be excellent and that any issues were addressed promptly.
Weâre here to assist you if you need anything further. Thank you for choosing iRobot!
It has fallen down the stairs a fewâŠ
It has fallen down the stairs a few times so it is damaged but still working. I like the programme feature to vacuum different rooms.
30 september 2025
Svar frÄn iRobot
Hello LeeAnne, thank you for your feedback. We apologize for the issues your robot has faced, including falling down the stairs and sustaining damage. We are glad to hear you appreciate the program feature for vacuuming different rooms.
To resolve the current issues and prevent further damage, please contact our iRobot UK Support Team via chat on the iRobot UK contact us page or by phone at +44 141 403 0566. Our team is available Monday to Friday, from 9am to 7pm (UK Time).
Robot robi co chce
Robot robi co chce! Przerywa sprzÄ tanie albo wĆÄ cza siÄ wtedy gdy nie powinien. W ogĂłle mi siÄ nie podoba bo jak utknie gdzieĆ to nie moĆŒe siÄ wydostaÄ!
23 oktober 2025
Svar frÄn iRobot
Hello Aldonamer, thank you for your review. We apologize for the inconvenience caused by your robot's behavior, including interruptions during cleaning and getting stuck. Your feedback is valuable, and we are committed to resolving this.
Please contact our iRobot UK Support Team via chat on the iRobot UK contact us page or by phone at +44 141 403 0566, Monday to Friday, 9am to 7pm (UK Time). We are here to help.
Brilliant and innovative.
23 oktober 2025
Svar frÄn iRobot
Hello Tabore, thank you for your positive feedback! We're delighted to hear that you are pleased with our product. Three cheers for clean floors!
Svar frÄn iRobot
Hello Polly, thank you for your brief yet wonderful feedback! Weâre delighted to hear that you love your robot.
If you ever need assistance, weâre here to help. Thank you for choosing iRobot!
So far so good
I was worried as bought my Roomba 405 and then read some of these reviews. My experience has been good so far and Henry my robot is doing a great job.
20 september 2025
Omdöme utan inbjudan
Svar frÄn iRobot
Hello Stricker, thank you for sharing your experience! We're glad to hear that your concerns were alleviated and that your Roomba 405, affectionately named Henry, is doing a great job.
Your positive feedback is encouraging, and weâre here to support you should you need any assistance in the future. Thank you for choosing iRobot!
Very disappointed
The cleaner never worked, I emailed to advise via customer service. The instructions given were confusing and unhelpful. I gave up trying to get help and gave up on trying to getvthe silly useless vacuum working. I bought a Dyson instead
21 oktober 2024
Svar frÄn iRobot
Hi, weâre truly sorry to hear about your experience. Thatâs not the level of support or performance we aim to provide. Weâd like to make this right and help you get the most out of your product.
Please reach out to our team again via chat on the iRobot UK contact us page or by phone at +44 141 403 0566 with your case reference or order number, so we can review what happened and explore a solution. We appreciate your feedback, as it helps us improve both our products and our customer care.
My Roomba 505 has been out of actionâŠ
My Roomba 505 has been out of action for over 2 weeks, I have reported and tried contacting customer services and not had a response back.
I've only had the device 2 months, and it's already gone faulty, the support I have received so far is poor and next to nothing.
3 oktober 2025
Svar frÄn iRobot
Hello Sherif, thank you for taking the time to share your review. We sincerely apologize for the inconvenience caused by your Roomba 505 being out of action for over 2 weeks. Your feedback is incredibly valuable, and we are committed to resolving this to ensure a better experience moving forward.
To assist you further, please reach out to our iRobot UK Support Team via chat on the iRobot UK contact us page or by phone at +44 141 403 0566. Our team is available Monday - Friday, 9am - 7pm (UK Time).
Excellent robot vacuum
Excellent robot vacuum, at a great price from the undoubted leaders in this field.
Works flawlessly.
18 juli 2025
Svar frÄn iRobot
Hello Stephen, thank you for your excellent review! We're delighted to hear that you are pleased with your robot vacuum and found it to be a great value.
We're thrilled that it's working flawlessly for you. If you need any assistance, we're always here to help. Thank you for choosing iRobot!
Not happy with the cleaning
Not happy with the cleaning; not covering the entire area. Have tried remapping and still leaving the areas
20 oktober 2025
Svar frÄn iRobot
Hello Premkumar, we appreciate you taking the time to leave a review and apologize for the inconvenience you experienced with your robot not covering your entire home. Your feedback matters greatly, and we are committed to resolving this issue to ensure you have a better experience moving forward.
For additional support, please reach out to our iRobot UK Support Team. You can contact us via chat on the iRobot UK contact us page or by calling +44 141 403 0566. We are available Monday to Friday, from 9am to 7pm (UK Time).
Detta Àr Trustpilot
Vem som helst fÄr skriva ett omdöme pÄ Trustpilot. Den som skriver ett omdöme Àger sitt omdöme och detta innebÀr att personen i frÄga kan redigera eller ta bort sitt omdöme nÀr som helst. Omdömen finns kvar pÄ Trustpilot sÄlÀnge omdömeslÀmnarens konto Àr aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
LÀs mer om andra typer av omdömen.
Vi skyddar vÄr plattform med hjÀlp av dedikerade medarbetare och smart teknologi. LÀs mer om hur vi bekÀmpar falska omdömen.
LÀs mer om omdömesprocessen pÄ Trustpilot.
HÀr Àr 8 tips pÄ hur man kan skriva omdömen pÄ bÀsta sÀtt.
Verifieringen hjÀlper till att sÀkerstÀlla att det Àr riktiga mÀnniskor som skriver omdömena som du lÀser pÄ Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan pÄverka företagets TrustScore. Detta strider mot vÄra riktlinjer.