Fantastic service from Iolla. Really pleased with my new prescription polarised sunglasses. Lovely classic style and a great fit at a fraction of the price I've been used to paying elsewhere. Superb f... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
It was my first time buying from IOLLA but it won't be my last. I never enjoy shopping for glasses I have a strong prescription and a lot of the frames I can't buy. I end up with a pair of extortionat... Se mer
Företaget har svarat
I hadn’t heard of IOLLA until my daughter told me about this company. I went in to buy non prescription sunglasses and was more than impressed with the range and price of the sunglasses. The staff wer... Se mer
Företaget har svarat
Accessibility of store within SJQ Layout and uncluttered ambience of store Staff - sales, the right blend of acknowledgement as a customer with clear confident direction to what I was looking for... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
IOLLA is a Scottish brand with a mission to change the way people buy eyewear. We set out to build the best eyewear shopping experience we could, and we made it the core of what we do. By cutting out unnecessary costs, designing glasses in-house and partnering straight with the factories we are able to provide higher-quality, better-looking eyewear at a fraction of the current price.
Kontaktuppgifter
St James Quarter, 3rd Floor, EH1 3AD, Edinburgh, Storbritannien
- 0141 334 9044
4,9
Utmärkt
476 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The glasses I ordered are great
The glasses I ordered are great, the staff in the shop were really helpful but I didn't receive a message letting me know my glasses were ready to collect - it was only because my husband went in due to an issue with his glasses that I was aware they were in store. Not a massive deal, just a bit irritating I couldn't get my lovely new glasses sooner!
9 januari 2026
Svar från IOLLA - Edinburgh
Hey Sophie, wow what a lovely review! It’s great to hear how much you are loving your new IOLLA glasses. We are sorry to hear you never received your 'ready to be collected' email. I have made sure to pass this back to the team so we can do better next time! We look forward to seeing you back again soon.
Love my specs!
Fabulous product, quality and a good range to suit all face shapes.
Staff welcoming, personable and service good from start to completion.
Love my specs!
9 januari 2026
Svar från IOLLA - Edinburgh
Hey Libby, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Fantastic service
Fantastic service, as always and lovely glasses, fast turn around. Thank you 🙏
8 januari 2026
Svar från IOLLA - Edinburgh
We’re delighted to hear you had a great IOLLA experience Josie! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Fantastic quality and great CS
Fantastic quality, lovely customer service in the Edinburgh shop too - will definitely be buying again
7 november 2025
Svar från IOLLA - Edinburgh
Hey Grace thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We look forward to seeing you again soon!
Great selection - great price- great service
Great selection - really friendly staff and reasonable prices. Fitting experience was great too. I will be back!
6 januari 2026
Svar från IOLLA - Edinburgh
We’re delighted to hear you had a great IOLLA experience Helen! Thanks for taking the time to write us this lovely review. We look forward to seeing you again soon.
Excellent Quality …
I’ve worn varifoculs for many years and the quality of IOLLA is second to none. Very pleased with purchase
7 januari 2026
Svar från IOLLA - Edinburgh
Hey Sheila, wow what a lovely review! It’s great to hear how much you are loving your new IOLLA Varifocals. We look forward to seeing you back again soon.
Svar från IOLLA - Edinburgh
Hey Elizabeth, thanks for this review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Beautiful, affordable glasses.
Great experience in store, got the help I needed with 0 uncomfortable up sell. Glasses arrived in far less time than advised (they said 6-10 working days and I had them in 3 days) and are great. No complaints!
7 januari 2026
Svar från IOLLA - Edinburgh
We’re delighted to hear you had a great IOLLA experience James! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Svar från IOLLA - Edinburgh
Hey Kate, thanks for this review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Great frames for simple prescription
I would have given Iolla 5 stars until I got varifocals. I love their glasses but they couldn’t get the varifocals right. I had two years of eye strain and was left to feel as though I had done something wrong when I took them back. I have glasses from a different optician and they’re working really well now. If you have a straight forward prescription, go for it. Otherwise I would be cautious
29 december 2025
Omdöme utan inbjudan
Svar från IOLLA - Edinburgh
Hey Victoria, thanks for taking the time to leave this review. We’re really sorry to hear that your varifocals didn’t work out. Although our varifocal lenses have a 99% success rating, there are occasionally a few people that they just aren't the best fit for.
That being said, the IOLLA Happiness Guarantee means that we'd never see a customer stuck with a pair of glasses that weren't right for them. If you’d be open to it, our Customer Support team would really like the opportunity to look into this further and see how we can help support you. You can reach them at help@iolla.com.
We look forward to hearing from you.
I ran my Iolla glasses over yesterday…
I ran my Iolla glasses over yesterday in my car, a colleague in the Edinburgh store refitted them today -
Great Service!
(I did buy a new glass case but the previous Iolla case certainly protected the glasses pretty well)
Obviously I need a bigger car!
14 januari 2026
Omdöme utan inbjudan
Svar från IOLLA - Edinburgh
Thanks so much for the review Martin! We’re really glad the Edinburgh team could help get your glasses back in shape and pleased to hear the case did its job under extreme conditions 😉. We hope to see you again soon.
Look good but don't cost a fortune
Effective, stylish sunglasses with helpful advice from staff and frame adjustments for a perfect fit
29 december 2025
Svar från IOLLA - Edinburgh
Hey Graham, thanks for taking the time to leave us this review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Svar från IOLLA - Edinburgh
Hey Ian, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Svar från IOLLA - Edinburgh
Hey Fiona, thanks for leaving us this 5 star review! We hope to see you again soon.
Efficient, fast and financially fair!
Needs to get two more pairs of glasses ( one distance and one reading). Had m recent prescription and my daughter took me to IOLLA in Edinburgh. Christmas Eve and glasses were chosen, lenses prescription added, width of face checked and eye distance. The glasses were posted FOC to my home address and arrived the following week! Fantastic service thank you.
24 december 2025
Svar från IOLLA - Edinburgh
Hey Edwina, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Svar från IOLLA - Edinburgh
We’re delighted to hear you had a great IOLLA experience Robert! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Lovely people in the St James Quarter…
Lovely people in the St James Quarter shop - great glasses.
24 december 2025
Svar från IOLLA - Edinburgh
Wow, this is so fantastic to hear! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted.
Professional,friendly and patient.
23 december 2025
Svar från IOLLA - Edinburgh
Hey Jamie, thanks for leaving us this 5 star review! We hope to see you again soon.
Svar från IOLLA - Edinburgh
Hey, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Fast with good quality
I received my new glasses even before Christmas, which was faster than expected
23 december 2025
Svar från IOLLA - Edinburgh
Hey Anna, thanks for this review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.