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Invision Technology Omdömen 1 323

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TrustScore 5 av 5

4,9

Vitvaror och hushållsapparater
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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I lost the parts from my initial purchase of a monitor arm for attaching it to the desk via a drilled hole. I contacted their support and they were kind enough to provide me with the replacement parts... Se mer

Betygsatt 5 av 5 stjärnor

I bought one of Invision's monitor arm for two monitors that was missing a clamp, from a neighbor who promised to give it to me later. He never did. So, I reached out to Invision and even though my m... Se mer

Betygsatt 5 av 5 stjärnor

This TV wall bracket is superb. Low profile when retracted, very well engineered and sturdy when expanded, fixings supplied give a very secure hold to the wall, and to the rear of the TV. It’s a two m... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Very prompt and helpful service. I was provided with free parts despite my purchase being several years ago. Highly impressed with the customer service

Företagsinformation

  1. Vitvaror och hushållsapparater

Skrivet av företaget

At Invision our philosophy is very simple – Expertly engineered products alongside world class customer support. Every mount, monitor arm and TV stand is put through its paces by our excellent product development team and tested extensively until it hits our store. Our products are made for strength, durability and style and our excellent product reviews mean that you can be safe in the knowledge that your screen is in safe hands with Invision.

Kontaktuppgifter

4,9

Utmärkt

TrustScore 5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

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Betygsatt 5 av 5 stjärnor

Genuinely world class customer support.

I contacted Invision with a question about the monitor arm I purchased, within a day I got a very nice reply back from Victoria explaining everything I wanted to know about the arm, and with an attached online manual. It turns out the lower part of my monitor arm was potentially defective, and they more than happily insisted on replacing it even when I suggested it may have been user error and I was okay with trying to fix it myself. I honestly have seldom had a better customer support experience anywhere. If in any situation ever I or someone I know needs a monitor arm, I'll be coming back to Invision.

7 november 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent TV bracket

Use Invision hdtv-dxl heavy duty tv bracket for more than a year. It hold my 65” tv with long sound bar hanging under tv. The bracket is rock sturdy and reliable. Just moving home, definitely will keep use this in new place. BTW, their customer service are super user friendly and very responsive.

8 november 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent heavy-duty TV wall mount

The quality of the product, the range of kit included in the box and the clarity of the instructions made this an excellent purchase. They've thought of everything. The magnetic spirit level included in the box now has a place in my toolbox.

22 oktober 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fantastic Product (PC monitor stand…

Fantastic Product (PC monitor stand dual). I have had many stands over the years but this one is solid, high quality, easy to assemble and sits perfectly. I would highly recommend these products compared to common cheaper alternatives. There is simply no comparison.

17 oktober 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I contacted Invision Technology to ask…

I contacted Invision Technology to ask about spares for a part of their TV wall mount that my son had mislaid. They informed me that they didn't have a spares dept. as such but if i let them know what i needed, they'd send it out to me.
I received the mounting plate and fixings alomost return of post, this was over and above what i expected.
I've bought 5 of their mounts for myself and members of the family and wouldn't use any other type as the cost/quality is excellent.

9 oktober 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Ecellent Company to deal with

I needed help with an older Invision bracket after purchasing a new model.
The response to my questions and the helpful advice was immediate and I was even offered a fitting kit in order that I was then able the reuse the older unit.
Service like this, sad to say, is all too rare these days.
Wonderful old fashioned way to run a business, thanks.

8 oktober 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

If only all companies were so helpful!

When I had an issue, of my own making, with my new monitor arm Invision's support went above and beyond. Immediately they dispatched a replacement part I needed, free of charge. I couldn't be more impressed. Excellent company to deal with.

13 september 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent customer service

Excellent customer service! Small issue on product and rectified immediately with no hassle. Overall very high quality product. Wish more companies were like Invision.

14 september 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

TV Bracket

prompt delivery plus you could actually speak to someone at the end of a phone and not endless emails back and forth

23 augusti 2024
Betygsatt 1 av 5 stjärnor

Used item send instead of new

When you buy a new item it should be new, they sent me opened and somehow used one but the package was complete. To me, it's still usable and I didn't mind to keep the item but they offered me only "free return". Thanks you! I save my time and environment but it's not cool to pay full price for " second chance" item!

Update: I really can't remember this case anymore, but I remember I was looking for a middle ground solution. However, I got rally arrogant answer from your customer support and finally decided to follow up this with Amazon itself!

30 augusti 2024
Omdöme utan inbjudan
Logotyp för Invision Technology

Svar från Invision Technology

Hi Amir,

Thanks so much for updating your review.

Since your purchase was with Amazon, I'm so happy to hear they finally took responsibility for and resolved your issue. From the correspondence with Anne, I've been unable to locate any arrogant messages. It appears she was very informative and more than willing to assist & try to solve the issue on Amazon's behalf.

Regardless of where our products are purchased, we would always prefer for you to be 100% happy and I genuinely regret that you've opted to not respond to our emails, or continue to work with us.

Kind regards,

Victoria
Invision Customer Care

Betygsatt 5 av 5 stjärnor

VESA mount for Sony TV (KDL 32W705B, 2015)

Mounting the VESA kit on my Sony TV (KDL 32W705B, 2015) was not staightforward. Although Sony said it was VESA compatible it did not have conventional spacing and I needed to get additional bits.
I got some very good advice from Invision customer support and the TV is now on the wall.

30 juli 2024
Omdöme utan inbjudan

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