My phone call was answered promptly. The young lady who answered was most courteous and she was patient and understanding. I had a relatively complex problem which took about 15mins to sort out. This... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This company went over and above to support me when asking whether they would be able to provide cover for a specialist/niche area of my profession. Even though in the end I didn't need that cover, th... Se mer
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I've never been more impressed with an insurance provider. The entire process was straightforward and easy to navigate, and when I had questions about my online quote, I was able to speak with a real... Se mer
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As I was on my overseas holiday at the time of renewal, I had to call rather than just filling the form. The person that took my call was efficient in verifying my identity, reason for call and taking... Se mer
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Företagsinformation
Skrivet av företaget
insurance.com.au is designed to simplify buying and managing insurance online, so finding the right policy is easy. Get on with life knowing you have quality cover all in one place. insurance.com.au offers Business, Travel, Pet and Health insurance, with more products coming soon! Go to insurance.com.au to get a quick and easy quote today or call our friendly support team on 1300 468 730. insurance. Done. Tick!
Kontaktuppgifter
Level 2, 696 Bourke Street, 3000, Melbourne, Australien
- 1300 468 730
- support@insurance.com.au
- insurance.com.au
4,7
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great customer service
20 juni 2026
Svar från insurance.com.au
Hi Claudia,
Thank you for your review. Providing exceptional customer service is what we strive for, so it's wonderful to hear this reflected in your experience.
Polite and efficient service.
26 juni 2026
Svar från insurance.com.au
Hi David,
Thank you for the review. We are glad you had a positive experience with insurance.com.au.
quick process as my details were saved.
27 juni 2026
Svar från insurance.com.au
Hi Vaneitha,
Thank you for the positive feedback. We are glad to hear you found the process quick and saved details feature helped.
Easy and smooth experience
Easy and smooth experience. I appreciate the efficiency of the process. Very happy with the service.
27 juni 2026
Svar från insurance.com.au
Hi Danka,
Thank you for the great review. We are always looking for ways to improve our process, so we are glad to hear you found it efficient.
Simple straightforward easy
Simple, straightforward. Customer service person understood my needs
26 juni 2026
Svar från insurance.com.au
Hi there,
Thank you for the review. Simple is what we are all about at insurance.com.au, so we are glad to hear you had this experience.
Svar från insurance.com.au
Hi there,
Thank you for the great review. We are glad you had a positive experience with insurance.com.au.
The onboarding process should be much…
The onboarding process should be much quicker. Website is blocked outside Australia which is ridiculous, it's 2026, many people travel, work remotely, sure we can get VPN (and some cant!) but this shouldn't be the issue. Links expire in 24h, we're busy, not everyone will tend to it in that time. Then you gotta go back and ask same thing again. just makes the whole process longer and more frustrating!
the price was a bit more than what I expected.
Other than that, everything was pretty straightforward.
25 juni 2026
Svar från insurance.com.au
Hi Ania,
Thank you for your feedback. We're glad to hear you found the process straightforward overall. We understand your frustration with accessing the website while overseas and the short expiry of our secure links. While these measures are designed to help keep customer information secure, we appreciate your feedback and will pass it on to the team for consideration.
Good service
25 juni 2026
Svar från insurance.com.au
Hi Thamon,
Thank you for the review. We are glad to hear you had a good experience with insurance.com.au.
TERRIBLE + UNTRUSTWORTHY
TERRIBLE - NO stars - SHOCKING
This company is not trustworthy.
I organised professional indemnity insurance with this company. I had my first case ever. This company left me unsupported - literally sent me an email stating "find your own lawyer and we will reimburse you". The insurers then repeatedly got their administration to defer answering my concerns, especially in light of my policy.
I was in shock.
Their admin are nice. Yet to be honest, kind admin, no legal team during a case. Forget it.
I had been with them for about 6 years. Yet I guess the trustworthiness of a company can only truly be revealed when you actually need them.
26 juni 2026
Omdöme utan inbjudan
easy and efficient
18 juni 2026
Svar från insurance.com.au
Hi Carla,
Thank you for the great review. Easy and efficient is what we are all about at insurance.com.au, so we are glad you had this experience.
So simple to renew
25 juni 2026
Svar från insurance.com.au
Hi Lucille,
Thank you for the review. We are glad to hear you had a simple experience renewing with insurance.com.au.
Svar från insurance.com.au
Hi Changiz,
Thank you for the great review. We are glad you had a supportive and smooth experience with insurance.com.au.
Svar från insurance.com.au
Hi there,
Thank you for the great review. We are glad you had a quick and easy experience with insurance.com.au.
Renewal from overseas
As I was on my overseas holiday at the time of renewal, I had to call rather than just filling the form. The person that took my call was efficient in verifying my identity, reason for call and taking the payment. Calling from overseas was not cheep so I was grateful that she didn't waste any of time, and still very professional
24 juni 2026
Svar från insurance.com.au
Hi Kish, Thank you for your great review. We are pleased our team could make your renewal process as quick and straightforward as possible while you were overseas. We appreciate your kind words and hope you had a lovely trip.
Very helpful
24 juni 2026
Svar från insurance.com.au
Hi Chris, Thanks for your review! We're glad we could assist you.
Svar från insurance.com.au
Hi Michelle, Thank you for the great review, and thank you for choosing insurance.com.au.
joining was easy
16 juni 2026
Svar från insurance.com.au
Hi Natasha, Thank you for the review. We are glad you had an easy experience with insurance.com.au.
Taking out the policy was easy to do online, the form not difficult to complete
All the information I needed to know was clear, the rate was very competitive and the form easy to complete.
16 juni 2026
Svar från insurance.com.au
Hi Ann, Thank you for your review. It's great to hear you found arranging your policy online simple and easy to navigate. We appreciate you choosing insurance.com.au.
Great communication
The option to leave a question and have a quick and clear response is great.
22 juni 2026
Svar från insurance.com.au
Hi Katherine, Thank you for your feedback. Providing clear communication is something we strive for, so it's wonderful to hear this was reflected in your experience.
Svar från insurance.com.au
Hi Deepa, Thanks for your review! We're pleased you had a quick and easy experience with insurance.com.au.
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