inStazione Omdömen 

All the staff were professional, welcoming, nonpressuring, and patient in answering questions. We had never heard of the inStazione agency before, but asked a question of Sara, who we saw at the intersection in the train station, and looked like she would have an answer. Indeed, she did and said, follow me to her agency 3 storefronts away. I immediately felt like she was someone we could trust. While we waited for her to look up an answer, we saw all the tour brochures, and ended up booking 3 tours, a taxi, & 2-3 trains with them for the 3 days here. The next day, trying to get here from our hotel, one of our phones was picked off! We barely made it in time for the tour, but they were so helpful in our situation, with empathy & understanding, even to where to quickly get a refurbished phone before making to pompeii! The Instazione agency became quickly almost like family❣️ we appreciated so much their escort to the right train and to the taxi and to the bus, having made arrangements for each and knowing where to go to go❣️ we also appreciated how they did not try to upcharge us for another tour, but just answer our questions and give advice on what was reasonable time wise for us to both enjoy a marvelous experience in Naples! I'd highly recommend this agency to anyone! Special thanks to Sara and Chiara, as well as to Maria and Rosema!

The ladies working in the Naples agency office are the best! We relied heavily on them for four days, from March 10th through 14th. Everyone we interacted with there was extremely helpful and professional, and were life savers after we found ourselves in a very difficult and stressful situation. I will recommend inStazione to everyone!

After we had arrived at the Napoli Centrale station on March 10th, Sara noticed that we looked lost and confused when trying to figure out how to get to our hotel (because the metro train station we needed was closed) and offered to help us. She arranged for a taxi to take us to our hotel, and also helped us book the tours and transportation to Pompeii and Vesuvius that I wanted to do but hadn't had time to research and buy tickets for yet. She also saved us money in booking our train ticket back to Rome after Vesuvius.

The following morning, my phone was stolen on the way to the tour meeting point at the inStazione office, and Chiara was extremely helpful in taking me to a store in the train station and translating so that I was able to buy a new phone quickly before the Pompeii tour so that I could still take pictures there, and to another store the morning after that to get an Italian SIM card for it. We also appreciated Chiara's honesty in explaining that a regular taxi would cost less than the one provided by inStazione (we still chose the inStazione taxi).

Maria who escorted us to Pompeii for our tour was also wonderful. We also greatly appreciated being able to store our suitcases in the agency office while we were on the tours, and it was very helpful to be escorted to where the bus and the trains were in order to ensure that we found them quickly. I also appreciated that they were knowledgeable and gave good advice, but did not try to sell us any tours we did not ask them about.

Thank you so very much Sara and Chiara for making our trip better! I don't know what we would have done without you! Mille grazie!

Ho davvero apprezzato Danilo per la chiarezza, pacatezza ed estrema competenza. Bravo.
Giuseppe Scibilia Alcamo trapani

Danilo bravissimo, veramente preparato e chiaro nell'illustrare

trovato ottima organizzazione.
Sia all'accordo iniziale con Rosanna e in seguito con Maria per la spiegazione alla sede -1 che poi ci ha accompagnato fino ingresso Pompei. Qui presi in carico da Grazia, guida nativa di Pompei, molto brava, competente, esaustiva, simpatica.. . risulta nominativo della moglie Regina Merotto

Visita guidata ben organizzata. La guida che ci ha accompagnati molto interessante. Organizzazione perfetta 👍

Antonio foi maravilhoso!

Francesca,Ilaria e Ludovica perfette!

Rita muy amable nos ayudó a planear los viajes. Muy recomendable.

Rita un trato explendido

Muy buena la atención y la muchacha habla muy bien español! Gracias!

We had a great experience with instazione.it for our visit to Pompeii. Their office is conveniently located across from the Hertz rental counter inside the Garabaldi train station, making it very easy to find. Giovanni greeted us and then his team accompanied us from their office all the way on the train to pomeii and all the way to the entrance of pompeii. They took care of everything for our trip, so we didn’t have to worry about schedules and logistics.

They gave us our return train tickets with the schedule clearly highlighted, giving us the flexibility to return when we wanted. Our group included everyone from young kids to older adults, and they handled it seamlessly.

Our guide inside Pompeii, Monica, was an archaeologist and very knowledgeable, presenting the history in a clear and engaging way. Overall, it was a smooth, stress-free, and enjoyable experience.

Francesca was extremely helpful and helped our entire group out!

Very good staff and very helpful to us. Great employees

Francesca was super friendly

La guida ha spiegato in modo chiaro e coinvolgente la storia e gli aspetti artistici della cappella di Sansevero. Unico aspetto negativo è stato un non evidente e chiaro punto di incontro nel luogo dell'appuntamento a causa del ritardo della collaboratrice della guida.

La guida Danilo ha spiegato con grande chiarezza e simpatia i dettagli più particolari e la storia della Cappella.
La visita è stata molto ben organizzata.

Danilo è stato una guida magnifica, la spiegazione è stata accurata ed estremamente interessante.

Danilo ottima guida, consiglio