Inconvenient, yet Excellent experience! I ordered a necklace as a gift that had personal meaning for a dear friend. When the necklace arrived, it was in a completely different color scheme. I followed... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I ordered a wedding set for my fiancee that stated it was stainless steel. We received the rings and as she wore them it turned her finger green. We have videos of her wearing them and her finger gree... Se mer
Delivery took some time. However the team were absolutely helpful in replying to my questions. I did end up getting wrong size. However they did a great job in sending me another one. Just shipping fe... Se mer
It was a pleasure to order from Innovato Design. Their range is great and they have every ring in so many size options that you can always find the right fit. Even more impressive is their after... Se mer
Företagsinformation
Skrivet av företaget
Innovato Design (formerly Dierro) offers innovative jewelry, rings, pendants and glow in the dark necklaces.
Kontaktuppgifter
4,0
Bra
335 omdömen
Har besvarat 85 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
It's a nice cross at a nice price
It's a nice cross at a nice price. The shipping was quick. Im pleased
1 maj 2026
Omdöme utan inbjudan
Inconvenient, yet Excellent experience
Inconvenient, yet Excellent experience! I ordered a necklace as a gift that had personal meaning for a dear friend. When the necklace arrived, it was in a completely different color scheme. I followed company policy and reached out via email to start the return process. I am extremely content with the ease of communication and customer service I received. The process was seamless. I was offered options on how I would like to proceed with my return/exchange. Over all I had a great experience and was treated as a person, not just an order. Great Customer Service is hard to find these days, and that is exactly what I received. 5 stars!
28 april 2026
Omdöme utan inbjudan
Svar från Innovato Design
Hi Cody
Thank you for your kind words and support! It means a lot to our small business. We’re so glad you’re happy with your order and hope to see you again in the future!
Warm Regards,
Anelia
Play fit well and look great
The different look to it and they fit really well
15 april 2026
Omdöme utan inbjudan
I order a ring from this company and…
I order a ring from this company and they sent the wrong one. I contacted them and they sent the wrong one again. I have two rings that are not what I ordered nor will I wear. Don't waste your money with this company.
20 mars 2026
Omdöme utan inbjudan
Svar från Innovato Design
Hello Grady,
We’re truly sorry for your experience and completely understand your frustration.
We previously reached out to you directly through our support system to resolve the issue, as it appears there may be a warehouse problem with this specific ring model, but we have not yet received a reply.
We would still very much like the opportunity to make this right for you. We can offer either a full refund or the option to choose a different ring, which we will personally verify before shipping.
Please contact us through our support email so we can resolve this properly for you as quickly as possible.
Regards,
Anelia
Love it as is
20 april 2026
Omdöme utan inbjudan
All good fast delivery
All good fast delivery, product like they said it would be
8 april 2026
Omdöme utan inbjudan
Product is very nice
Product is very nice, and was priced well.
Shipping did take longer than expected.
6 april 2026
Omdöme utan inbjudan
Svar från Innovato Design
Hi Mark
Thank you for your feedback! We’re very happy to hear that you liked the product and found it well priced. We also appreciate your patience regarding the shipping time and truly value your support and understanding.
Quick international shipping
Quick international shipping, nice product exactly as displayed, accurate sizing
23 mars 2026
Omdöme utan inbjudan
Svar från Innovato Design
Hi Jason
We’re very happy to hear that the product met your expectations and that the sizing and shipping experience were smooth. We truly appreciate your support and thank you for taking the time to share your experience with us!
I recently ordered a Masonic Ring as…
I recently ordered a Masonic Ring as shown in the advertisement but what I received was different from what I ordered as shown in the ad :-( :-/ :-/
25 mars 2026
Omdöme utan inbjudan
Svar från Innovato Design
Hi Ricardo
We’re sorry to hear that you are not satisfied with your order. However, we were unable to find any prior communication from you in our support system regarding this issue.
If there has been a mistake or you received the wrong item, we will of course help resolve the situation. Please contact us directly at service@innovatodesign.com with your order number and clear photos of the item you received so we can investigate and assist you as quickly as possible.
We are always happy to help, but we need customers to contact us directly first so we can resolve any issues.
Best Regards,
Anelia
Its great experience
Its great experience, hassle free when it comes to delivery, it will arrive on time!
22 mars 2026
Omdöme utan inbjudan
Great quality
Great quality I am allergic to the metal sadly but they are awesome I use clear nail polish and im good to go lol
18 mars 2026
Omdöme utan inbjudan
The ring was beautiful and fit…
The ring was beautiful and fit perfect. Thank you.
6 mars 2026
Omdöme utan inbjudan
Great service
Very good service and good delivery
The wedding rings i ordered was delivered
Safely
19 februari 2026
Omdöme utan inbjudan
Description details lie.
I ordered a wedding set for my fiancee that stated it was stainless steel. We received the rings and as she wore them it turned her finger green. We have videos of her wearing them and her finger green underneath. The description said stainless steel but clearly they lied because stainless steel does not turn a finger green. We did not find out the rings done it sooner because they was delivered February 3, 2026 but she got it as a Valentines Day gift and wore them for 2 hours and her finger was green underneath.
3 februari 2026
Omdöme utan inbjudan
The lengthy time for delivery is HORRIBLE!!
The lengthy time for delivery is HORRIBLE! I ordered my product on Dec 11th 2025 and STILL haven't received it. This is my fault because I did see that a standard delivery is 7 to 14 business days PLUS an additional 5 business days for processing!!?? So I'm waiting a minimum of 19 business days waiting until damn near January 10 before i can expect my purchase?? Unless you have forever to wait for your product, I wouldn't recommend ordering from this site. I for sure will never be duped by this site again! SMDH
28 december 2025
Omdöme utan inbjudan
Svar från Innovato Design
Hi Slim Boyd!
Thank you for your feedback. We completely understand how frustrating waiting can be. Delivery delays over the holiday period are unusual and not our standard practice.
If you need help tracking your order or have any questions, our support team is always happy to assist.
Kind regards
Anelia
Innovato Support Team
After being sent the wrong products
After being sent the wrong products, their customer service were very helpful. The products we ordered were no longer available but we were offered free replacements from their new range. The replacements turned up swiftly and I am very happy with them.
11 december 2025
Omdöme utan inbjudan
I paid for wedding band set and got…
I paid for wedding band set and got stuck with a bs silver ring I want my $ or my rings I ordered immediately or both. I will never order from them again and I want rings I picked
22 november 2025
Omdöme utan inbjudan
Svar från Innovato Design
Hello Rebecca
We’re truly sorry that you received the wrong ring set — this was an unexpected warehouse error, and we completely understand how disappointing this must be.
We have already provided a prepaid return label, so you can send the incorrect rings back to us at no cost. As soon as the return is on the way, we will immediately ship the correct wedding band set you originally ordered.
If this solution doesn’t fully satisfy you, please feel free to contact us directly — we will do our best to speed up the process even further and resolve everything to your full satisfaction.
Thank you for giving us the chance to fix this.
Warm Regards,
Anelia
Messed up my first order and they help…
Messed up my first order and they help fix it. When it came it fit perfect the second one. Love how it has a bit of weight to it and really nice work done on making it. Vary vary satisfied.
14 augusti 2025
Omdöme utan inbjudan
I ordered a hat from innovato design
I ordered a hat from innovato design. When it arrived, I decided it was of very poor quality for the price I paid for it. They refused to pay for return shipping.
8 juli 2025
Omdöme utan inbjudan
Svar från Innovato Design
Hi Leonard,
We're sorry to hear that the item did not meet your expectations. At Innovato Design, we aim to provide quality products and a positive shopping experience for all our customers.
Please note that, as stated in our return policy, return shipping costs are the responsibility of the buyer and are non-refundable. That said, we did offer you a partial refund as a gesture of goodwill, even though the item was delivered as described.
We appreciate your feedback and will continue to use it to improve both our products and services.
Best regards,
Anelia
Innovato Design Team
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