Marcus turned up early today to look at job number 103109 He explained clearly everything that he was doing so we understood what was happening. Marcus showed us the images from the cctv he used to s... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My appointment was confirmed quickly. Chris and Charlie turned up ontime on the day, were very knowledgeable and helpful. The issue was a leak underground outside my property, they identified the issu... Se mer
The job from start to finish was done professionally and to a very high standard. Martin (I think) Rooke who came to assess and look at what not needed doing was prompt and professional and really h... Se mer
Very prompt response to the request for their services. Professional staff at all points of contact, from first phone call to conclusion of the task. The two staff who carried out the work, namely Chr... Se mer
Företagsinformation
Skrivet av företaget
Innovation Group have been managing critical incidents in the car and home on behalf of some of the world's leading insurers, brokers and MGAs for over 25 years. A technology driven solution to claims management working with clients on Accident and Repair Management, Subsidence, General Perils, Loss Adjusting and Underground Services. We offer a digitally connected claim experience across our supply chain that ensures a frictionless, jargon-free, and transparent claim journey with customers at the heart of what we do. Our in-house services include: • Vertically Integrated Supply Chain • Research and Development Division • Soils and Plant/Root Laboratories • Market leading expertise across Domestic and Commercial Property, Casualty and Specialist Losses • A Partnership Approach to End-to-End Claims Management • Innovative Technology Solutions. We are chosen as the trusted partner of many UK MGAs and insurers to deliver the journey their customers expect, and the savings their book demands. https://innovation-group.pagetiger.com/btluxcn/1
Kontaktuppgifter
Bembridge House, 1300 Parkway, PO15 7AE, Whiteley, Fareham, Storbritannien
- innovation.group
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very good. Danny and Jason came on time and just…
Danny and Jason came on time and just got on with the job. They were polite and friendly.
Very polite and informative.
The drain man was very polite, considerate and informative.
Root Inspection
The team that arrived from Innovation Group were polite, considerate, courteous and informative.
They discussed what there were doing and left the areas they were working on in were left in excellent shape.
Declan & Brendan from Innovation Group…
Declan & Brendan from Innovation Group attended on time and were very professional throughout the visit. They clearly explained the purpose of the geotechnical inspection and what the process would involve, which made everything easy to understand.
They worked efficiently and were respectful of the property, ensuring everything was left in good condition afterwards. Overall, a smooth and reassuring experience during what can otherwise be a stressful insurance process.
Polite, reassuring and efficient service
The operatives were very polite, informative and carried out the work with minimal disruption or fuss.
Josh and ash were brilliant and very…
Josh and ash were brilliant and very professional
Very professional business
Very professional business. Comms were excellent. Two guys turned up and were very polite. Explained what they were going to be doing. Overall experience of innovation group has been excellent to date.
Good service
Alan and James arrived on time, got the job done without fuss and left the site tidy. Very pleased
The two engineers gave an excellent service.
The two engineers gave an excellent service. Straight in to work, after explaining how they would work to resolving my issue. None stop working, no hanging about or looking at phones. Solution explained when problem found and resolved. Really good service given by both Chris and Charlie.
Deep Datum installation
Despite my major ongoing issues with Innovation Group, Bill and Ben arrived on time, were very professional, friendly, and informative about their activity while performing the deep datum install at my house.
They are one of the few positive interactions that I have experienced with Innovation Group.
Great experience from declan and…
Great experience from declan and brendan very polite and happy with whole experience with innovation group so far.
Arrived on time with a polite attitude
Arrived on time with a polite attitude. Explained everything that they were doing and tidied up afterwards.
Drain inspection
I was very pleased either way the drain inspection went this morning. Your representative Terry jones was very efficient and completed the work in good time. He was very pleasant to talk to and helpfully answered all my questions.
Job no. 32685360
Subsidence investigation work
Alex and Harry worked hard to complete the job with as little impact as possible. I would have given 5 stars only this is the 2nd time the same investigation has been carried out. Cheers
Alex was both competent and reassuring
Alex Bull from Innovation Group was great at talking me through the process of the geotechnical testing. He was competent, knowledgeable and reassuring throughout. Definitely felt like I was in safe hands.
Very friendly and helpful
Very friendly and helpful, took time to explain in a way that was understandable to the layperson.
Drains Survey
Marcus arrived early and started work.
He explained everything to us and answered our questions.
Very professional.
Job number 102201.
Fabulous job 👌
Service was fantastic, lads that done job worked hard and did a great job, kept us well informed on what was going on, would definitely recommend this company 👍
Thank you Chris and Charlie 👍👍
Appalling Customer Service
Further to my previous complaint and your request to kindly send you an email re my complaint, I have done this and still await a response!!

Svar från Innovation Group
The two gentlemen are very polite and…
The two gentlemen are very polite and friendly..
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