Inlife Omdömen 

50
TrustScore 3 av 5

3,1

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

We hebben een zeer slechte ervaring gehad met de landlord in Santos, Rua do Quelhas 85, Lisboa. De foto's zien er netjes uit, maar het is een vuile accommodatie. Eens je huurt, worden jouw vragen no... Se mer

Företaget har svarat

Betygsatt 4 av 5 stjärnor

I’m grateful that people in Inlife are very helpful and respond very quickly. All the information provided on the website are clear and sufficient. However one flaw would be the incorrect prices pre... Se mer

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Betygsatt 5 av 5 stjärnor

Great experience so far, very helpful staff! I was really impressed that someone reached out to me on whatsapp and answered questions I had about the process. They were able to let me know which room... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I recently had a booking cancelled by a landlord due to an overbooking issue (double booking on another platform). As a working student, this was initially a major concern due to the financial and... Se mer

Företaget har svarat

Företagsinformation

  1. Online-marknadsplats

Skrivet av företaget

Inlife was launched in 2019 to change the way anyone can book a home in a new city, solving the visit process and turning the rental into an easy online experience. We’ve helped thousands of students and young professionals find their new home through an easy, fast and 100% online process. With over a million users and more than 10.000 properties listed in Portugal, Spain and Italy, we allow our tenants to visit their new home from anywhere in the world through a live video call with the landlord. During these 15-minute live calls, tenants get to check the property, the main spots in the neighbourhood and they also get the chance to meet their future housemates. Inlife aims to provide full information for a flawless booking experience.


Kontaktuppgifter

3,1

Medel

TrustScore 3 av 5

50 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 80 % av sina negativa omdömen

Svarar vanligtvis efter mer än 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,1

Alla omdömen

(50)

7 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Poor customer service

I contacted them becase I needed help regarding the change of dates of rental on the platform which was discussed and approved by my landlady. I was given the impression that the date change would be handled. My landlady contacted them as well to confirm that she agreed on the change and they told her that this is impossible. After I asked them why is that there was silence. I sent 4 messages over the course of 3 days, but none of them received a response. Highly unprofessional and poor customer service.

24 januari 2024
Omdöme utan inbjudan
Logotyp för Inlife

Svar från Inlife

Hello Oliwia,
Thank you for taking the time to leave a review. We are sorry you didn't get a reply on time. We see your situation was solved and wish you a happy stay in Lisbon.
Best regards,
The Inlife Team

Betygsatt 4 av 5 stjärnor

I’m grateful that people in Inlife are…

I’m grateful that people in Inlife are very helpful and respond very quickly. All the information provided on the website are clear and sufficient.
However one flaw would be the incorrect prices presented by each accomodations. Every time I asked for an apartment, the response was that the price has been updated the very particular day. So it has been a long process, but in the end we found the apartment for the price we asked.

29 december 2023
Omdöme utan inbjudan
Logotyp för Inlife

Svar från Inlife

Hello Karolína,
Thank you very much for sharing your experience with us.
Regarding the incorrect prices, we are already working to solve this issue so that it doesn't happen again.
Best regards,

Betygsatt 3 av 5 stjärnor

Alberto de Alcocer 38

I think that it would be better if someone clean the place twice a week because it always be dirty.

19 oktober 2023
Omdöme utan inbjudan
Logotyp för Inlife

Svar från Inlife

Hello Itzel.
We are sorry to hear your experience. As you know, Inlife is an intermediary between the landlord and the tenant. This means we do not own the accommodations but are always in contact with our landlords.
We will try to solve the situation for you. Have you already contacted our Customer Support team?
Best regards,

Betygsatt 1 av 5 stjärnor

Beware of InLifeHousing.com - A Frustrating and Terrible Experience

I recently had the misfortune of using InLifeHousing.com, and my experience was nothing short of a nightmare. I feel compelled to share my story to save others from the frustration and disappointment I endured.

My name is Mariana, and I was in search of an apartment to rent when I stumbled upon InLifeHousing.com Initially, it seemed promising, and I found an apartment that met my requirements. I made the payment and eagerly awaited confirmation.

However, what followed was a series of events that left me utterly disillusioned. My request was inexplicably denied, and InLifeHousing.com assured me that I would receive a refund within approximately 10 days. That was the first red flag.

To add to my misery, they sent me a receipt for the refund, which only served to heighten my expectations. But when I contacted my bank, they informed me that they had received no such payment from InLifeHousing.com. This blatant contradiction left me bewildered and infuriated.

I made countless attempts to reach out to their customer support for assistance, but it was all in vain. The lack of response and utter disregard for my situation left me in a state of desperation, as I urgently needed my money for other essential expenses.

InLifeHousing.com's complete failure to provide the promised refund, coupled with their unresponsiveness, is a clear indication of their lack of integrity and commitment to customer satisfaction. This has been one of the most frustrating and disappointing experiences I have ever encountered with an online platform.

I implore anyone considering using InLifeHousing.com to think twice and explore other options. My hope is that by sharing my experience, others can avoid the anguish and inconvenience that I had to endure. InLifeHousing.com has shown a complete disregard for its customers, and I would strongly advise against using their services.

Save yourself the trouble, and look elsewhere for a reliable and trustworthy platform when searching for housing options. InLifeHousing.com is not worth the headache.

6 september 2023
Omdöme utan inbjudan
Logotyp för Inlife

Svar från Inlife

Hello Mariana,

As you know, our team has been in contact with you to sort this situation out. The money from the booking was never actually transfered to us, as it was merely a card authorization.

When contacting our payment provider partner, they informed us that: “In the case of a reversal, your customer won’t see a refund credit on their statement - they’ll just see the original authorization drop of their statement entirely after a few days. There will be no payment, and no refund. It’ll appear as the transaction never happened. Their bank should be able to confirm this for them. Depending on your customer’s card issuer, the original charge should have disappeared from their pending charges by 13 Sep 2023.”

As previously explained, you should contact your bank again and provide them with the transaction ID for them to be able to track the money.

Once again, we are very sorry for any inconveniences this situation may have caused you. We are available to solve any further doubts you may have.

Best regards,
The Inlife Team.

Betygsatt 1 av 5 stjärnor

scam

scam, dont use.

18 februari 2023
Omdöme utan inbjudan
Logotyp för Inlife

Svar från Inlife

Hello,
Thank you for your comment. We are sorry to hear about your bad experience.
Please, send us an email to housing@inlifehousing.com explaining a bit more about the situation so that we can understand what happened.
Thank you very much.
The Inlife Team

Betygsatt 1 av 5 stjärnor

My experience with renting an apartment was awful

Expérience in February - March 2020
My experience with renting an apartment with Inlife was really bad. Please avoid them, they will be really nice until you sign and pay where you will have no news if any problem after..

The apartment was clearly rented on Airbnb or via another website by the landlord which was never mentioned by Inlife. Sometimes we had random people staying for 2/3 days and then leaving. It was really inconvenient for a place to live in.
Inlife should of at least warn if they knew about it.

The landlord of the apartment that was supposed to be checked by Inlife asked me to pay for overnight guest (where in the ad of the room on inlife it says that it is free to invite guest / confirmed by Inlife when I asked during the visit of the apartment).

I would not recommend Inlife at all. Their customer service is nonexistent. After I paid the booking fee, Inlife never once asked me if it was going well in the apartment. Even during the covid situation, not one email from Inlife to ask me about my situation...

Please, check your landlords' apartment more seriously.

11 januari 2023
Omdöme utan inbjudan
Logotyp för Inlife

Svar från Inlife

Hello Eloi,
Thank you for your comment. We are sorry to hear about your bad experience with your rental.
Please, send us an email to housing@inlifehousing.com explaining a bit more about the situation and the specifications of the apartment so that we can understand what happened with the landlord.
Thank you very much.
The Inlife Team

Betygsatt 1 av 5 stjärnor

Scammer site, be aware!

Hello, guys, be please aware of this scammer site. It seems to be very legit and probably they offer some real places mixed with scamms, which enables them to survive as long as possible.
The company has built an image that seems to be real, but
RED FLAGS:
- they offer a call with a landlord, I have tried more than 10 times with 7 different landlords, the response rate was: 0
- I revealed a serious SCAM!!!!!!! They give you a Landlord's name just after the payment, but I found him on my own. I showed him the photos of "students residence in Porto" and he admit that the photos are his rooms, but it's not a residence and he does not sell rooms online. He even didn't know Inlife. I revealed 2 scams like this, please, be aware guys!
- the admins don't respond on web chat

15 januari 2023
Omdöme utan inbjudan
Logotyp för Inlife

Svar från Inlife

Hello Marcus,

Thank you for your comment.
We are very sorry for your experience.

Can you confirm that the company you are referring to is Inlife or Uniplaces, as stated in your comment, please?
On our side, we can assure our listings are always verified and our customer support is always available on working hours.

Thank you very much,
The Inlife Team.

Betygsatt 4 av 5 stjärnor

Great help!!

29 december 2022
Omdöme utan inbjudan
Logotyp för Inlife

Svar från Inlife

Hello,
Thank you for sharing your experience!

Best regards,
The Inlife Team

Betygsatt 1 av 5 stjärnor

Unprofessional, delays, basically nothing good.

I booked a room, payed for the booking fee and the first rent. To note, the booking got approved by the landlord. A week later I received an email that there was mistake on the website and the room that I have ALREADY paid for, was overbook. Okay, it happens. To get a reply from the customer service, you wait days and the reply is so unprofessional that it only makes the whole situation worse. The refund process started very very late, and to no surprise, the money (already with a delay of few days) still has not reached my account. Terrible service, would not recommend it to anyone.

14 november 2022
Omdöme utan inbjudan
Logotyp för Inlife

Svar från Inlife

Hello,

We are sorry about the delay with your reimburse. Our finance team has checked and you have already received the money. You should be able to see it reflected in your PayPal account.

Best regards,
The Inlife Team.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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