Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

This is not an isolated incident, inDrive drivers show a troubling lack of customer care, accountability, and basic human etiquette. We left prescription glasses in a ride from Salt River to St Agnes... Se mer

Betygsatt 4 av 5 stjärnor

Really good app with few small issues. The biggest advantage is transpalency..I see where I'm going and how much I'll make before I accept.That's something other apps don't offer.The 1% commission in... Se mer

Betygsatt 4 av 5 stjärnor

Been driving with indrive for about 4 months now.the ability to choose which rides to take and negotiate the price upfront is a huge plus.fuel discounts at seaoil help with expenses,and i appreciate t... Se mer

Betygsatt 1 av 5 stjärnor

Was recently in Morocco and tried to use Indrive there and it's soo gamble. So basically it suggests the price, you accept the driver with his offer and next minute the driver calls you and saying do... Se mer

Företagsinformation

  1. Taxitjänster
  2. Transporttjänst

Skrivet av företaget

inDrive (formerly inDriver) is a global ride-hailing and ride-sharing platform with over 400 million app downloads, operating in 1,065 cities across 48 countries. We offer a modern, flexible alternative to traditional taxi services, connecting passengers and drivers directly through a marketplace model. Unlike standard taxi apps, inDrive allows passengers to suggest their own fare, choose drivers based on ratings, car model, arrival time and trip history, and view full driver details before confirming a ride. inDrive provides fair and competitive pricing with no hidden taxi surcharges caused by traffic or weather conditions. Safety features include verified driver profiles with name, car model and license plate, real-time ride tracking, “Share Your Ride” functionality, and 24/7 in-app support. Passengers can also add custom ride preferences such as traveling with a pet, carrying luggage, or needing extra space — all visible to drivers before accepting the trip. For drivers, inDrive is a flexible alternative to traditional taxi work, offering more control and earning opportunities. Drivers can view trip details and passenger destinations in advance, choose which rides to accept, and suggest their own price or decline requests without penalties. The platform also maintains low service fees to help drivers earn more. Whether you need a taxi alternative for everyday travel or want to earn as a driver, inDrive delivers transparency, flexibility, and control in every trip.


Kontaktuppgifter

2,2

Dålig

TrustScore 2 av 5

322 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 7 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 3 av 5 stjärnor

Unpleasant situation

The ride itself was fine,but when I tried to discuss the price with the driver he started getting upset, Eventhough we had already agreed on it beforehand, we ended up going but it left a bad taste. Maybe he was just in bad mood,but it kind of ruined experience.

2 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

reliable option anytime

great experience overall.it feels like the app is built around fairness,you always know what you're going to pay.d it a few times at night and everything went smoothly.I now pick indrive over other apps most of the time

1 april 2026
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Good balance of price and convenience

Overall I’m satisfied.I often get rides cheaper than with other apps, and it’s nice to have options. There can be delays finding a driver during peak hours, it’s not a big deal. Works well for every day rides.

31 mars 2026
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Convenient,but sometimes you have to wait

Good app,especially if you don't want to overpay because of surge pricing. I like that you can see driver offers and choose. The only downside is that sometimes it takes a bit longer to get a ride confirmed,but overall it's fine

30 mars 2026
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Decent,but has its downsides

Not a bad service but there are some issues sometimes drivers cancel or don’t accept the ride if the price did’t good for them on the other hand the binding system is actually pretty useful and you can save money.I still use it,just not all the time

29 mars 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Would never use the app again

Used in Egypt. Driver demanded double the fair which I paid as had a little one and couldn’t be bothered for any drama in another country. App disallowed me to leave negative feedback regarding this and would only allow a minumum 4 star (scamm). As frustrating as this was, it was even more frustrating to then see I had been given a 1 star when the driver had pocketed a double fare. Would never use the app again.

15 mars 2026
Omdöme utan inbjudan
Logotyp för InDrive

Svar från InDrive

Dear user, thank you for your feedback.

We’re sorry to hear about your experience and would like to look into what happened.
Could you please provide more details, such as:
— the date and time of the trip
— the city and route
— the phone number or email linked to your account

We would also appreciate it if you could describe the situation with the fare and rating in more detail. This will help us investigate and take appropriate action.

Thank you.

Betygsatt 1 av 5 stjärnor

Fraud Application

I had a very disappointing experience today with inDrive that I feel compelled to share.

I booked a ride to my workplace, and the app clearly showed a fare of SAR 15.13 (I accepted an offer around SAR 15.31). In fact, while searching for a driver, I received the same fare offer—SAR 15.13—from three different drivers. Confident that this was the agreed price, I selected one and completed the ride.

However, to my shock, when I later checked my account, I was charged SAR 18.91 instead. This is completely unacceptable and feels highly deceptive. The fare shown and agreed upon should be the fare charged—anything else is misleading and unprofessional.

What makes this even more frustrating is that I am a regular customer. I have been using inDrive for several months, and today marked approximately my 60th ride using the app. As a loyal user, I expected transparency and fairness, not this kind of unpleasant surprise.

This experience has left me extremely upset and disappointed. If this is how fares are handled, then customers cannot trust what they see on the app. I strongly urge others to double-check their charges and be cautious.

Very poor experience. Highly unprofessional service.

23 mars 2026
Omdöme utan inbjudan
Logotyp för InDrive

Svar från InDrive

Dear user, thank you for your detailed feedback and for choosing inDrive for your rides. We are truly sorry that you experienced an issue with the fare being different from what was shown, and we fully understand your frustration. Pricing transparency is one of our top priorities, and we want to get to the bottom of this.

To help us investigate and take the necessary action, please provide us with the following details (via the in-app feedback form or via direct message to our official social media accounts):

- Trip number (can be found in your ride history)
- Exact date and time of the ride
- Route (pickup and destination)
- A screenshot of the confirmed fare (if you have it)

We will thoroughly review the driver's actions and the algorithm, and we will contact you to resolve the situation. We value your loyalty and hope to restore your trust. Thank you for your understanding.

Betygsatt 4 av 5 stjärnor

On time

Fair price and the driver arrived on time but he didn’t say a single word the entire trip.
Like not even (hello) or (bye).
Just awkward silence.

22 mars 2026
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Wedding was beautiful, I just walked in halfway throught

Last weekend I had a wedding at a winery. Swiss punctuality in my blood, so I booked an inDrive with a 45 minute late. Car clean, guy cool - but the buffer was gone.

We hit traffic. I walked into the ceremony right as the couple started their vows. Snuck in like a cat that got caught stealing.

Driver was fine, ride was fine. But the app messing up the pickup - that's just sloopy. I booked a ride, not a scavenger hunt.

For the driver - respect. For the service - fix your navigation.

14 mars 2026
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Mixed feelings with extra fees and less transparency

I've been using this car sharing for long time, but to be honest, this time it wa a bit disappointing. The car was there, it started without problems, and I got to where I needed to go. But when I returned it, they almost charged me extra for "mechanical damage" that didn't even exists - it was just a scratch from dirt. Also, the tariffs have become quite expensive lately, and there are fewer discounts for regular users. That's why I'm giving three stars. For me, transparency and fair treatment are important.

18 mars 2026
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Alienda zake, nikachelewa kazini

Driver cancelled on me three times in a row after long waits. Each time the price went up. Finally got one, but he kept complaining about the fare so I just got out and walked. Good concept but execution needs work.

11 mars 2026
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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