Very fast delivery . BUT driver who delivered just knocked then ran to his van not giving time for me to answer door so package was left on doorstep in full view of whole street in the rain not great... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent efficient service thank you, it's very much appreciated. I placed my order early afternoon, within the hour I received an email saying my order had been picked & shipped. I was then give... Se mer
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The products were as advertised but I would have preferred more details prior to selection e.g. The wipes I ordered (Tena) need to be moistened prior to use otherwise they are too hard and rough. I a... Se mer
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Always a fast service with great communication about the item’s tracking progress. Good price point too.
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Företagsinformation
Skrivet av företaget
Incontinence Shop Ltd supplies a wide range of incontinence products that give you the maximum absorbency while being discreet and are appropriate for men, women and children. We stock many brands including TENA, Drylife, iD and many more.
Kontaktuppgifter
Westfield Two, Pitstone Green Business Park, LU7 9GP, Pitstone, Storbritannien
- 01204571017
- info@incontinenceshop.com
- incontinenceshop.com
4,6
Utmärkt
967 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Pull on pants for elderly parent
I purchased items for my father as a trial to use and he seems very pleased. I was happy with order process and confirmation that goods were despatched and arrived on time.
27 december 2023
Svar från Incontinence Shop Ltd
Thank you for your kind feedback! We're delighted to hear that your father is pleased with the products and that your first experience with us was a positive one. It's great to know that you found the ordering process easy and appreciated the clear updates from dispatch through to delivery. We truly appreciate your support and look forward to serving you and your father again at IncontinenceShop.
Svar från Incontinence Shop Ltd
Thank you for your feedback! We're delighted to hear that you found the items easy to order and were happy with our delivery service. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
Svar från Incontinence Shop Ltd
Thank you for your kind feedback! We're delighted to hear that you received great service. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
Correct order received promptly.
26 november 2023
Svar från Incontinence Shop Ltd
Thank you for your feedback! We're delighted to hear that you received the correct order promptly. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
Delivered exactly what I…
Delivered exactly what I wanted/ordered. As no-one was home on the allocated delivery day I was a little worried, but the driver left the parcel in a safe place so all was well.
27 november 2023
Svar från Incontinence Shop Ltd
Thank you for your kind feedback! We're delighted to hear that you received exactly what you ordered and that your delivery was completed safely. We understand the importance of secure and convenient deliveries, and we're pleased that the driver was able to leave your parcel in a safe place. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
SPEEDY GONZALES
My order was processed and delivered in just a cople of dayts. Very good.
26 november 2023
Svar från Incontinence Shop Ltd
Thank you for your feedback! We're delighted to hear that your order was processed and delivered within just a couple of days. It's great to know you were pleased with the speed of our service. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
Svar från Incontinence Shop Ltd
Thank you for your wonderful feedback! We're delighted to hear that you appreciate our great range of products and competitive prices. We always aim to offer a wide selection while providing excellent value for our customers. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
Robert Read Notice on Doors followed…
Robert Read Notice on Doors followed instruction First Class
27 november 2023
Svar från Incontinence Shop Ltd
Thank you for your feedback! We're delighted to hear that Robert followed the delivery instructions and that everything went smoothly. We truly appreciate your kind words and are pleased to know you received a first-class service. We look forward to serving you again at IncontinenceShop.
Svar från Incontinence Shop Ltd
Thank you for your continued support and kind feedback! We're delighted to hear that you can rely on us for quick and dependable deliveries. It's always great to know we're meeting your expectations. We truly appreciate your loyalty and look forward to serving you again at IncontinenceShop.
Great company and affordable prices.
I've been shopping with this company for quite a while now, even have a subscription, they always deliver the correct product. If a problem occurs they always try to resolve it.
26 november 2023
Svar från Incontinence Shop Ltd
Thank you so much for your wonderful feedback! We're delighted to hear that you’ve been shopping with us for a long time and that our subscription service has been reliable for you. It's great to know that you consistently receive the correct products and that our team has been able to support you whenever an issue arises. We truly appreciate your continued trust and loyalty, and we look forward to serving you for many more deliveries at IncontinenceShop.
Incontinence Pants
The product was received, with no damage. The delivery service was very good.
When I received the items, I was very pleased, as the items were just what I required. They are doing their job.
26 november 2023
Svar från Incontinence Shop Ltd
Thank you for your wonderful feedback! We're delighted to hear that your order arrived safely, in perfect condition, and that you were pleased with both the delivery service and the products. It's great to know that the items are meeting your needs and doing their job as expected. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
I would think twice about using the…
I would think twice about using the Incontinence Shop.
I placed my order and the delivery time seemed reasonable.
However when I didn't receive my order I contacted the shop. I then had to chase it up before they instigated finding out what had happened to my order.
I was eventually told my order was delivered to a neighbour, though I had requested no deliveries to neighbours .
My neighbour who is not answering the door has my order.
I then contacted the shop to explain I have tied many times to get my order and I would like a refund, to which they refused. They take no responsibility to delivering to my neighbour and not myself.
We know have to instigate legal process to recover our money.
Never deal with a shop who doesn't take ownership for its own fault and will take your money for goods not received.
13 november 2023
Omdöme utan inbjudan
Svar från Incontinence Shop Ltd
Good evening,
Thank you for your review and feedback. We’re sorry to hear your order has been delivered to your neighbour rather than yourself.
I have looked into the tracking on your order and I can see delivery had been attempted but no one was home. Delivery was then attempted a second time but again no one was home. Yodel by default will then attempt to deliver to a neighbour which looks to be the case. I understand you say you had requested no deliveries to neighbours. If this instruction hasn’t been followed we’d recommend you raise this with Yodel. We will raise this with them too so that the delivery can be investigated. In the meantime we’d advise you to try and contact your neighbour again to retrieve the parcel.
Sadly we’re unable to monitor every delivery and always encourage customers to keep an eye on the tracking page so that a delivery can be held for a time when their home.
The next steps are for us to allow Yodel time to investigate the delivery before proceeding with a replacement or refund. As soon as we have an update we’ll been in touch. In the meantime if you do hear from Yodel or receive the order please let us know.
Thanks,
Nick
Parcel arrived on time
27 oktober 2023
Svar från Incontinence Shop Ltd
Thank you for your feedback! We're delighted to hear that your parcel arrived on time. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
Svar från Incontinence Shop Ltd
Thank you for your kind feedback! We're delighted to hear that you found the ordering process easy, your delivery arrived on time, and the packaging met your expectations. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
Svar från Incontinence Shop Ltd
Thank you for your feedback! We're delighted to hear that your order arrived very quickly. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
Good prices and excellent timescale for…
Good prices and excellent timescale for delivery
27 oktober 2023
Svar från Incontinence Shop Ltd
Thank you for your kind feedback! We're delighted to hear that you found our prices competitive and were pleased with our excellent delivery timescales. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
ideal size bed pan
really ideal size so easy for my disabled mum to just lift her bottom up in the middle of the night rather than trying to get her up and take her to the toilet
27 oktober 2023
Svar från Incontinence Shop Ltd
Thank you for your wonderful feedback! We're delighted to hear that the product is the ideal size and has made things easier and more comfortable for your mum, especially during the night. We understand how important convenience and support can be, and we're pleased that the product is helping with her needs. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
Trustworthy business start to finish!
The ordering process was easy to follow.
Information on transit of order given.
Goods received well wrapped and undamaged.
27 oktober 2023
Svar från Incontinence Shop Ltd
Thank you for your kind feedback! We're delighted to hear that you found the ordering process easy to follow and appreciated the updates while your order was in transit. We're also pleased that your goods arrived well wrapped and in perfect condition. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
Second to none.
Excellent service, wide range of products and next day delivery. Everything I could ever need to deal with my problem. Thank you, Gill Jackson
27 oktober 2023
Svar från Incontinence Shop Ltd
Thank you so much for your wonderful feedback, Gill! We're delighted to hear that you’re happy with our excellent service, wide range of products, and next-day delivery. It’s great to know that we’re able to provide the products and support you need. We truly appreciate your kind words and support, and we look forward to continuing to serve you at IncontinenceShop.
NO PROBLEMS EASY TO ORDER AND RECIEVE
27 oktober 2023
Svar från Incontinence Shop Ltd
Thank you for your feedback! We're delighted to hear that you had no problems ordering and that your delivery was smooth and straightforward. We truly appreciate your support and look forward to serving you again at IncontinenceShop.
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