Imagine networks Omdömen 

Unfortunately, after the Rural WiFi service moved to Imagine and the network was upgraded, the wireless signal at my location became much weaker. I’m in a difficult coverage area, so I completely understand that sometimes an upgrade simply won’t work equally well for every customer.

Wayne was incredibly helpful throughout. He called back exactly when we had agreed, understood the issue immediately, was personable and practical, and made cancelling the service completely hassle-free. He provided everything I needed, including the relevant links and information for returning the router.

It was actually quite bittersweet to cancel, because the customer service I received from Wayne was better than what I’ve often experienced as a long-standing customer with my current fibre provider. Once my existing fibre contract ends, I would absolutely consider coming back to Imagine if the service and pricing work for me.

A genuinely excellent customer service experience — it’s just a shame I had to cancel!

Shocking service from this company we have been paying for 1gb speed for over a year we never got over 300 and away from box speeds go down to 30mbs since fiber became available this company has gone downhill. with them over 8 years had wait 70mims get true to someome then they couldn't do anything about speed put me on to priceing to get discount but I didn't want get true to them so he said someone else call me back that day no call back so now me and 3 other my family members are joining vodaphone. Your down 3 customer will never join ye again.

Absolute rubbish customer service, cancelled service with 28days notice after 10years, then got another bill for full month ,eventually got through to someone, then was cut of ,spoke to another put me through to another paid bill 3euro now getting more bills and threats of legal action because I won't pay next bill

Absolute clown shoes of a company.

With them for two years (outside the cancellation fee period).

As NBI are installing fibre lines on my road, imagine decide to do a mandatory "upgrade" and cancel my contract. Force me to "upgrade" from a working 4g connection that uses an antenna to their 5g package.

The new 5g modem they send doesn't work with the mast. Because the reception is so poor it only connects over 4g anyway at a fraction of the speed I had. I've gone from 100mbps down to 10mbps and will have to pay €60 to get out of the new contract.

Absolute gangsters. Avoid like the plague.

I am an existing Imagine customer, got a letter offering me Fibre which I did not want to take. I phoned Imagine and dealt with Lauren who was extremely helpful. She went through my options in detail. Very happy with the service I received.

George was very helpful on the phone and I had everything sorted in 15 minutes. I’m hopeful that the product will be suitable for my business when it’s delivered. Thanks for your help George

Got the service I needed and the customer service rep was very helpful

Very professional and helpful.

Tried phoning customer service... couldn't get through despite several attempts....

Excellent customer service, I have been with the company since 2018. They are very efficient and helpful. The Imagine team were happy to spend the time answering any questions I had regarding broadband and contract concerns. Solution focused attitude with customer at the centre.

George was very friendly and informative on the phone

If I could give Imagine zero stars out of five, I would. Honestly, I've never known a more aggravating broadband company to deal with (and I've been with Eir and Sky in the past). I've twice had to report them to ComReg to get them to meet their basic contractual obligations, and even now, in the process of cancelling my account, they are proving beyond incompetent. (They've lost the 5G router I returned to them, and keep threatening me via automated emails with a €150 fine for something that is their fault).

At this stage, I think Imagine, as a company, mostly exists to help foreign investors flush money through Ireland's favourable tax system, because no genuine business that wanted to make money by providing a reliable service would be this badly managed.

Anyway, the tl;dr is avoid them at all costs if you have any literally any other option.

well explained, clear proposals

I spoke to George this morning about a scheduled switch to fibre in my area. He was both helpful and friendly.

George extremely nice & helpful

AVOID AVOID if possible. Transferred to them from Ruralwifi. Impossible to get thought on phone(tried 24 times to day) constantly engaged. In June did manage to speak with a person who went through the process of changing the name and DD details on a wifi account. Imagine never processed the changes (in spite of sending a new router to new account holder), never set up new payment details and never cancelled payment details of old acount holder. Spoke with them in July and they denied any knowledge of ever receiving or communicating with new account holder. They denied having their name or payment details. On that day they promised they would immediately contact the new account holder to sort the issue. They never did. Still cannot speak with anyone. Have emailed a complaine but do not hold out any hope. In March it took 4 weeks for a response and am still trying to sort this out. AVOID
Trying to speak with a prso

I joined Imagine on the 24th of April 2026, it is now the 17th of July and I am receiving my welcome letter.
What went wrong? Could it simply be, that at the outset I was never asked for a UAN number????? On the 1st of May a router was sent to my house I connected it and everything was working.' Imagine' sent me a text to say that their set up team was coming to my home. I rang and said there was no need. About 6 weeks later having finally managed to cancel an unnecessary home visit, I received a phonecall from 'Imagine' asking me for my UAN number. I didn't know what that number was or where to get it. The gentleman on the phone behaved as if I was guilty of holding everything up, despite me trying to explain that I had not been asked for this number. With help from my son in law I rang back within an hour or so with the UAN. All sorted.... I thought, until I lost my internet connection which coincided with a farewell email from my previous supplier. I rang Imagine'.... about 45 mins later I spoke to the same gentleman who asked for my UAN. I said I had no internet since I had given him my UAN. Impossible ..... he said, had I checked everything??? Yes... He went away, then returned to me having consulted either a Human Being, or a machine? Without apology he told me I hadn't been connected. 2 hours he said and all will be fine. A week later frustrated, I rang again, this time with a view to finding out whether I was even on 'Imagine's books. I had received no correspondence since 1/5/26. 45min / an hour waiting, the same gentleman answered me. I tried to explain that I still had no connection.This time he told me I should have got on to the technical team. I asked if I could be transferred, he said yes, but then checked and told me I would receive a phone call. No phone call.... Wondering if I was the only one on the planet experiencing such chaos. I went away for a few days. On return the drama continued, I rang the accounts dept, no delay. A lovely young lady listened as I tried to explain. She said there was indeed something strange afoot. She transferred me to the technical team, 30mins or more delay. This lady said all would be resolved. Success at last, everything working. This morning I received an email welcoming me to Imagine telling me that my router is on the way. Did I ring to cancel it. No no no.... Why? Because the system has no capacity to deviate from it's rigid programming. The initial glitch was not requesting my UAN at the outset. The resulting chaos was caused by a system that has no strategy for dealing with any level of nuanced complexity. No communication between departments. No human being
capable of lateral thinking, placed strategically at key links in the chain of events. I still don't know if the original price I agreed opon is the price I'm paying. Is 'Imagine' unique in it's approach to business ? No.... The systems operating out in the world of modern business are sadly devoid of any kind of creative intelligence.

Switching to 5G
I was unsure what option to select and ended up choosing the wrong one - changing from my current installation to fibre.
Edgar verified my details thoroughly and very calmy and courteously passed me along to the correct area.
George immediately put me at ease and we got all the necessary data sorted out without problems.
The only reason I didn't leave 5 stars is due to the long wait time.
I have been very happy with Imagine for many years.