The pool vacuum is an excellent product. It worked wonderfully all summer keeping my pool bottom clean. However, one day it just stopped working. A quick call to technical support resolved the issue p... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I had an IGarden pool cleaner K-Series that stop working properly. I reached out to IGarden support and they immediately responded ask relevant questions to my issue and within an hour provide a sol... Se mer
I ordered a swim jet X30-P30 last Friday 15.10.26, by Monday I wanted to get help with my order, so I called customer service from Australia not knowing it was after hours in US time. Thought I would... Se mer
Dit bedrijf doet er alles aan om afspraken na te komen !!! Zeer zeker een aanrader om hier iets te bestellen , ik heb de iGarden zwemjet gekocht en uitermate tevreden over het bestellen en contact vi... Se mer
Företagsinformation
Skrivet av företaget
Welcome to iGarden, where advanced technology meets outdoor living. We are dedicated to simplifying backyard and pool maintenance through intelligent, self-managing systems. Specializing in autonomous outdoor solutions—including our cutting-edge AI-powered robotic pool cleaners, smart lawn mowers, and premium swim jets—we help homeowners eliminate the hassle of manual upkeep and maximize their backyard enjoyment. Driven by innovation, reliability, and real-time smart control, iGarden brings premium efficiency right to your fingertips. We are committed to delivering top-tier product quality and responsive, human-centered customer support. Share your journey with us or explore what our community has to say!
Kontaktuppgifter
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The best purchase for my pool
Here's the revised Trustpilot review with your delivery experience incorporated in a balanced, authentic way:
**5 Stars**
I've had my iGarden SwimJet X30 for a while now, and it's been one of the best additions to our backyard pool. I wanted a way to get real swim workouts without building a larger pool, and the X30 has delivered exactly that.
The setup was much easier than I expected, and I was swimming the same day. One thing that really surprised me was how manageable it is. It's light enough that my wife can set it up by herself without any problems, which makes it easy for either of us to use whenever we want.
The current is smooth and adjustable, so I can choose an easy pace for longer workouts or turn it up when I want more of a challenge. It has made our pool much more useful instead of just being a place to cool off.
I also want to mention the customer support. My SwimJet ended up arriving about a week later than originally expected, but the iGarden team stayed in touch throughout the process. They kept me informed on the delivery status, reassured me that my order was on the way, and responded promptly whenever I had questions. While I would have preferred it to arrive on time, I really appreciated the regular updates and communication. It made the wait much less stressful and showed that they genuinely cared about keeping customers informed.
Overall, I have very few complaints. If you're looking for a way to turn your existing pool into a place where you can actually swim for fitness without a major pool renovation, I'd definitely recommend the iGarden SwimJet X30. It's been a great investment for our family.
Bought it for my wife
Bought it for my wife. Amazing in the pool. She hopes to build up to the higher speeds but says it is much better than 18 foot laps! Only negative is the app doesn’t list the device and none of the instructions in the app or online seem to engage blue tooth on the device. But that is a minor inconvenience as no one uses their phone while swimming! I recommend it and would buy again.
We love the swim jet
We love the swim jet. I needed something to do light easy swimming for rehab. This has worked so well. We have found the added benefit of just leaving it on low when we are floating in the pool, the current is glorious. My only complaint is the battery module that I have does not last quite as long as I wished and it charges a slower than I want. I suggest for everyone to plan on overnight charging if you are going to use it day to day.
I have two products form this company
I have two products form this company. The swim jet is amazing and costumer support at the beginning was top notch. I also have a vacuum and although there have been issues costumer support has been phenomenal and issues are promptly dealt with, i mean within hours of emailing. Calls to the company are also dealt with immediately. So far a great company to work with!
Wow! Great for swimming … but also FANTASTIC for just having fun in the pool with the kids!
Wow! What a winner!
The iGarden Swim Jet X has been an absolute joy for us! My kids (ages 17, 14, 12) and I had been swimming laps for a few months now, but the Swim Jet X has really added a new level of enjoyment for us all!
We take turns swimming against the current, and have found that at higher settings 2 of us can swim in-line … because the current is that strong!
And a great surprise is that it has added a whole new level of fun and enjoyment to the pool … separate from the actual swimming. Because now being on pool rings, floating toys, etc takes on a whole different feel!
And it’s opened up a fun way to do pool workouts such as doing feet-to-wall taps, because the gentler current at the sides of the pool guides you along the side walls while you do them … so it becomes fun.
I cannot recommend this product enough!
And to top it off, I emailed iGarden with a question about an accessory and I got a detailed and very personalized response within just a few hours!
I highly recommend this product.
My husband and I both used today for…
My husband and I both used today for the first time. We loved it. The power was great! Would definitely recommend for others. It is our new retirement toy for our pool!
Very happy with my IGarden Jet X30
I used my IGarden Jet X one time, and it is really good! I’m not a competitive swimmer, I bought it because I need to do cardiovascular exercise to lower cholesterol and triglycerides and I like to swim. Of course my 24 ft pool doesn’t let me do more than 5 strokes 😂 so this is the best thing I could have bought!!! Very powerful and goes perfect with my necessities. Amazing customer service too!
Great fun product
Great fun product. Make sure to charge the power pack when you get it.
X30 review
X30 review, I received my unit and I must say I am happy happy happy, I was expecting it not be as powerful, I have the simpler battery and I am also happy since it lasts a lot I had to charge it only until my 4th day swimming about an hour each time level 1 & 2 out of 4.
Honestly I did not know what to expect but it was a very pleasant surprise, our pool is large enough for a swim but having this, makes a great difference to exercise and to perfect my swimming, I am not a good swimmer so this is helping a lot, also the natural turbulence that produces in the water makes it feel more like swimming in a lake with wind or a regular ocean. Very happy! I just hope it lasts and does not break anytime soon because I love it. I highly recommend it.
Great great unit for the pool
Great great unit for the pool. We love it
Omg what a game changer!
OMG, what a game changer!
I received my unit today, and I was absolutely blown away by its power. At speed level 4, I could barely keep up! I’m in my 50s, and this is going to make my daily training sessions so much more enjoyable and effective.
The customer support was exceptional from start to finish. Communication was prompt, response times were incredibly fast, and the iGarden order support team exceeded my expectations by following through on every commitment they made.
This is the real deal. I couldn’t be happier with my purchase!
Francis
Montreal, Quebec
Canada
Awesome product
Wow! Just received my X30-P30 Swim Jet and all I have to say is this thing is awesome.
Out of the box and 1 minute to set up and i was in the pool putting in yards!
I highly recommend this product for anyone looking for fun, low impact cardio and all around enjoyment.
The swim jet X30 is actually a really…
The swim jet X30 is actually a really awesome product. I like the speed options. If you are a competitive swimmer I don't think it will be for you, but if you just enjoy swimming in a smaller pool this is great. It definitely upgraded the swim experience for me in our 24ft above ground pool. I definitely wear out before the battery does on the 2nd jet level.
Customer service is OK, if a little slow, no bad experiences just wish there were regular updates. The documentation could be a little better, but the Youtube video is at least useful.
Great product, great customer support.
Great product, very easy to use and was great at cleaning the pool. I did experience a problem with the device which I could not resolve through the troubleshooting guide. IGarden.ai customer care was extremely responsive, answered the phone, with a human, very quickly and resolved my issue promptly. Couldn't have had a better experience. 5 stars.
Overall customer experience 👍
My igarden swim jet X has been delivered yesterday. Already the way the system and the powerbox were safely packed gave me a strong first impression. Installation and configuration were very straightforward thanks to the clear user manual and supporting videos available. Finally the registration and connection to the igarden app went smoothly. Thank you for this overall nice experience.
Amazing service - tech companies should learn
Amazing service. Price matched for Father’s Day after my purchase and even sent me the extra pool lights. Followed up to ensure I received both. They didn’t bug me about closing the ticket until after I received the lights. Also, gave me an update when they shipped it. Palo Alto and Cisco support should take notes. Yes, I’m a nerd.
Nothing bad to say about Igarden
Nothing bad to say about Igarden. Had trouble with a unit and they wasted no time solving the issue. Great company to deal with. Customer service is spot on.
Great technical support from iGarden
I've had nothing but an outstanding customer experience with iGarden. I ordered a K36 pool cleaner and exchanged some technical of the machine. They gave me a solution and also helped me with an upgrade and were very responsive. The product itself is great too!
hundreds are waiting for delivery
ordered in march , got a promissed delivery date in may - today 2nd july, im still waiting for my delivery! ( as hundreds others too )

Svar från iGarden
Great product and customer service
I purchased a swim jet and after receiving the item realized there are no manuals everything's online. All in all I called customer support immediately got a person to talk to they helped with any regards I had and so far everything's working perfectly. The swim jet also is fantastic item in my 24x12 pool I can actually swim it's awesome. Pool is an Intex above ground with no problems adding the system to it.
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