Absolute terrible Company !! Customer service is email only with minimal/reluctant engagement- feels like talking to AI. Only added to my issues, but hey, still looking to charge a fee when they had... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
To my Therapist: Thank you – so much – for everything. For the steady, safe space you held for me; for helping me untangle everything that felt so overwhelming; for guiding me to see the strength and... Se mer
I felt understood and my feelings were validated in such a way it enabled me to stop procrastinating on tasks I found emotionally triggering. My therapist shone a light on the gaps in my thinking and... Se mer
Företaget har svarat
CBT referral by the NHS to help with OCD. Using the IESO portal is very straightforward, appointments are made, reminders sent. Having open access your 'online therapy room' to see documents and vie... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We deliver high-quality, online CBT (cognitive behavioural therapy) to NHS patients in many parts of the UK experiencing common mental health problems.
Kontaktuppgifter
The Bradfield Centre, 184 Cambridge Science Park, Milton Road, CB4 0GA, Cambridge, Storbritannien
- 0808 303 0185
- hello@mindler.co.uk
- iesohealth.com
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Really helpful great help this time
Really helpful this time. More than steps2wellbeing. Mytherapist was really good in sending videos info and helping me understand the biology of fight or flight. Plus info for depression as well as seeing that I msy have ADHD issues and to get assesed

Svar från Mindler UK (formerly ieso UK)
It was really helpful because it…
It was really helpful because it definitely benefited me the thearpist was amazing

Svar från Mindler UK (formerly ieso UK)
CBD that worked
I was a little sceptical about doing online therapy, this was with a therapist and after one session my fears were put to rest. Within a few sessions we were getting to the route cause of my issues, this really helped me understand how my mind works and techniques for how I can change the way I think. Overall, a very engaging and quick 6 weeks that flew by. I feel much better for giving this a go, and I now understand better how I deal with stress and worry.

Svar från Mindler UK (formerly ieso UK)
So helpful!
My weekly sessions with Lynne have been so helpful, I feel more confident in myself and my ability to cope with difficult thoughts and feelings. It genuinely felt like speaking to a friend, and I will miss it! I felt very safe and understood throughout all of my CBT sessions. I’m really happy and thankful for this service :)

Svar från Mindler UK (formerly ieso UK)
Life changingly positive
I had 7 weeks of CBT treatment with Kevin Tait. I had never previously taken part in therapy before but Kevin was understanding, supportive and has really made a difference to how I feel. His ability to understand my issues and get me to think about them differently have had a real positive benefit to both my work life and home life. I cant recommend enough

Svar från Mindler UK (formerly ieso UK)
Excellent CBT with Kevin Tait for OCD
CBT referral by the NHS to help with OCD.
Using the IESO portal is very straightforward, appointments are made, reminders sent. Having open access your 'online therapy room' to see documents and view information shared during your session, is particularly helpful. I can't rate Kevin Tait highly enough. He helped me feel completely at ease, listened to me, supported when I found it hard, helped me to break down my longheld, unhelpful behaviours all whilst giving me the tools to succeed and build my resilience. I am so thankful to Kevin and positive about the future, armed with plenty of strategies going forward.

Svar från Mindler UK (formerly ieso UK)
Communication is dreadful
Communication is dreadful, you are told that if you need to get a message to your therapist to go onto the website and message through your personal page or whatever it's called, I have messaged on several occasions and not one message has been picked up and answered, when you already suffer from accute anxiety this just makes matters worse. I don't recommend at all!

Svar från Mindler UK (formerly ieso UK)
I have just completed nine weeks of CBT…
I have just completed nine weeks of CBT therapy with Claire and she was amazing with me. Very patient, very understanding and extremely helpful. She has helped me to understand myself better as a person and overall been a great support. Highly recommend this type of therapy..

Svar från Mindler UK (formerly ieso UK)
The Best Therapy Available!
This is the best therapy I have ever had! I found out things about myself that I’d never even thought about! My clinician Mel was incredible and by far the best therapist I have ever spoken to.

Svar från Mindler UK (formerly ieso UK)
Very effective and helpful CBT therapy via text with an excellent therapist
I was referred to ieso via my GP for mental health issues related to obsessive compulsive thought cycles. I was contacted (after some initial technical difficulties which were resolved reasonably quickly) within a few weeks, and initially had sessions with a general therapist for assessment, which were fairly helpful. After a few sessions, she decided I needed to be 'upgraded' to a CBT specialist. These sessions were extremely helpful and really addressed my issues, so that I have now been 'in remission' for over 2 months, and feel I have much better tools to deal with any recurrence. While I was initially uncertain about how useful text-based therapy would be, the therapist was very insightful, understanding, and responsive, and the medium was, for me at least, very effective, and certainly a lot faster than the wait for in-person therapy would have been. NB, the date given is for my last session. The sessions lasted several months.

Svar från Mindler UK (formerly ieso UK)
Great organisation
Great organisation, easy to navigate online. Therapist was extremely good & helped me a great deal

Svar från Mindler UK (formerly ieso UK)
Very good online therapy tool
I was struggling with depression and stress and my therapist through ieso was very understanding and gave me some great tools to work with. Being able to do the therapy online was perfect as I also struggle with mild agoraphobia. I highly recommend using ieso!

Svar från Mindler UK (formerly ieso UK)
Disappearing therapist
My therapist disappeared?...
After a few weeks of regular sessions my therapist didn't show up to our regular appointment and has not replied to my messages. I called ieso's helpline within their stated operating hours but it just rang for a minute and then went to voicemail. The sessions weren't very helpful anyway but it feels like a bit of a safeguarding risk to ghost a client halfway through therapy and not respond to any correspondence, both on the therapist and the company's part. Disconcerting and potentially dangerous. Not great.

Svar från Mindler UK (formerly ieso UK)
Lasted two sessions
Lasted two sessions. Found my therapist to be quite unhelpful and short with me when I asked not to do something I wasn't comfortable with. She brushed off my polite request not to and said I needed to. And then discharged me immediately with no attempt to find another way around what I wasn't comfortable doing when I messaged to say i couldn't do what she wanted of me a d that i eas startign to get depression whoch id never had. No compassion. No patience. And i feel worse than when i started. A lot of waiting while they very slowly type. Would not reccomend to a friend or family if they had anxiety.

Svar från Mindler UK (formerly ieso UK)
Fantastic service from start to finish…
I have just finished my course of typed therapy with ieso and I cannot praise my therapist enough. She was so supportive and has really helped my mental health. I was in a really bad place when I reached out and now I feel like I can finally manage on my own thanks to the guidance I received from start to finish. Would highly recommend ieso to anyone struggling, it really does help to talk. Thank you so much!!

Svar från Mindler UK (formerly ieso UK)
Abysmal start
Abysmal start. Was taken off the waiting list on account of my reported failure to respond to the text messages that were sent to me.
I had to explain that not a single text message had been sent to me (ie received). Indeed, I sent screen shots of the emails I had sent previously to enquire why I hadn’t heard anything re the sessions starting.
I was assured that I hadn’t missed any messages but that I would be hearing soon.
I did hear ‘soon’ - to learn I was being removed from the list. I get the impression that the admin here is as dire as that of Connect Health (which has been repeatedly appalling in my experience). Outsourcing of NHS funds to private companies is never worthwhile from my experiences (Newmedica, Connect Health … ).

Svar från Mindler UK (formerly ieso UK)
ieso was life changing to me.
My experience with ieso was a life changing one. The support, the flexibility to my time schedules and how amazing my therapist was, all helped make me feel like me again! I honestly am so grateful for all the help, time and dedication I have been given. If anyone gets referred to ieso or needs a company that help over video call, fitting in around your day then I would highly recommend.
They also have a chat area so you can leave a message to your therapist outside of your sessions, helping you feel more supported and for them to offer guidance between sessions. After around 8 sessions I have got my life back and am now being discharged (with me aiding in that decision) So thank you to my amazing therapist and the team at ieso for everything.

Svar från Mindler UK (formerly ieso UK)
I found IESO Health very useful when I…
I found IESO Health very useful when I was at a very low time in my life. I had someone to speak to from my own home, I didn't have to go out and worry about getting to an office or house on time and parking etc, I just went into my office upstairs and had a chat with my clinician. She was obviously well trained and made suggestions to help me get better. I can't thank IESO enough for all they did. I highly recommend IESO Health.

Svar från Mindler UK (formerly ieso UK)
Just great over all service
Just great over all service. Helped me with my anxiety and procrastination problems. Can only recommend.

Svar från Mindler UK (formerly ieso UK)
Ieso therapist Alexa was brilliant
Ieso therapist Alexa was utterly brilliant. She was efficient, organized and very perceptive. Alexa was incredibly supportive and totally understood how to help me manage my feelings, emotions.
The Ieso experience was brilliant from start to finish. I would totally recommend my therapist

Svar från Mindler UK (formerly ieso UK)
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