Mindler UK (formerly ieso UK) Omdömen 

Typing Therapy is a great way to share how you feel without the pressure of face to face

ieso provide a wonderful service and I can definitely recommend it. I learnt so many things from Holly throughout my sessions with her. It’s made me a stronger person and she’s given me the tools to hopefully overcome any problems I may have in the future. She was so patient and understanding with me throughout. I’ve never done anything like this by text before, but I can really recommend it. For me anyway it allowed me to open up far more than I probably would with someone face to face. She is a credit to her profession in many, many ways.

I recently completed 10 CBT therapy sessions with IESO, spread over approximately 3 months. I had the pleasure of working with an exceptional therapist, Susan Smith, who was highly professional and supportive throughout the whole process. Thanks to the CBT techniques and materials provided, I successfully managed to overcome many of my fears, including leaving the house alone. Additionally, I was able to break the cycle of depression I had been struggling with. I wholeheartedly recommend IESO's online therapy program, and especially my phenomenal therapist, Susan Smith. I am incredibly grateful for this program. I would be eager to continue sessions with IESO in the future, and even more so if I could work with Susan Smith again.

Very positive experience. It seemed a little clunky and detached messaging over the web at first, but I actually found I was able to say things I might otherwise have withheld had it been in person. I have been struggling with a particularly bad bout of Intrusive-Obsessive thoughts/OCD/Anxiety for about a year and was feeling a bit beyond hope. James did a fantastic job of identifying the root causes of my anxiety, delving deeper into why they were affecting me so much, then slowly going through my patterns of thought and helping me to understand the whole thought process that led to my anxiety. Finally, he helped me to find a new perspective on things so that after the penultimate session I had the first week in a long time where I genuinely wasn't feeling upset, angry or miserable and the thoughts patterns started to become fleeting thoughts like most others. I'm feeling much happier and more confident about things now. I hope others get the same help from this that I did.

Really easy to use digital platform ensuring I had help whenever I needed it. The face to face sessions were really helpful, the therapist offered lots of support and tools. Excellent service I wish the NHS would offer more widely as a standard service.

I was initially skeptical about this service, as it was chatting through a messaging service. However, I found it easier to open up and it was like chatting to a friend. I felt very empowered by the end of my sessions and gained a lot of insight into why I was feeling stuck. I’ve continued with the strategies I learned in the sessions and I’m maintaining balance in my life. It’s helped that much, that in the 5 weeks since finishing my therapy I have managed to decrease my antidepressants and anxiety meds! I feel hopeful, the first time in a long time however it is a process that requires people to put the work in to maintain the progress made. I would definitely recommend this service.

so far, not had much hope with my therapist.

They Missed my first session (offline) and blamed it on the site crashing. They claimed IT took 2 days to resolve the issue (of the site crashing). I got a secondary "explanation" 3 days later after I contacted the helpline who said it was their home network. You'd think IT support would be the main priority of an online site. .. why didn't the helpline know about the issue if there was one?
I wonder if it's awful communication or a straight-out lie. you'd think an online service would invest energy into communication.

The helpline are pretty good but it's well within their favour to pass on information that would protect the company and staff. (although I can speak for myself, I can only imagine the support offered to those who are less able.)

I guess I'll wait to be reallocated to a new therapist now...wish me luck.

Having an hour per session for typing is not good. Therapist always set an agenda but never stuck to it because time always ran out. Always added box breathing to the agenda but how are you supposed to do this online? We never got round to it so I never found out. The therapist wanted to discharge me after 5 sessions then lied about it on the discharge letter, stating I wanted to be discharged. I have A LOT of privacy concerns with it too. Who is looking at the data, is it going to be sold, who accesses it etc. I don't feel I gained anything from it at all. Complete waste of time & I am not happy about my personal details & therapy sessions being on the site.

A really good service and great advice on how to deal with anxiety and stress. I have really enjoyed my online meetings. I was a bit worried at first aa I've never had meetings over text, but I found it helpful and especially talking to someone I don't know. But I would highly recommend my therapist. I was also given weekly tasks, which helped me focus on my anxieties of learning how to deal with the way I think and how my mind works overtime when I have trouble staying or falling asleep. My therapist's name was Pascal and I would personally would like to thank him for all his help and advice.

Website isn't helpful, I was trying to check my eligibility, typed in my info and submitted and it took me to another page with no info regarding eligibility. After a couple of attempts I noticed before the screen flashed away a message saying I wasn't eligible. This isn't helpful when people are low and seeking help.

Couldn’t be worse . Online typing therapy. Therapist did not listen to my needs was dismissive and disinterested . Didn’t seem to care . For the sake of your sanity seek therapy elsewhere not this awful service

I found IESO one of the best experiences I have had in therapy. There is so much to benefit from because you can access the room from anywhere as long as you have an internet connection, the sessions are confidential however you are able to look over your transcripts which helps towards building awareness and understanding behind your own behaviours. In addition you can recap on the tools discussed with your therapist on what you can do during those difficult times. Loraine Fraser was my therapist and although we did not meet in person, I felt understood and heard. I found a sense of relief to know that I wasn’t alone and that there were tools and techniques she shared through action plans and resource packs that I could use to help me manage stress in a more constructive way and took away my feelings of entrapment, giving me power back over my life so I could move forward with learned experience. IESO therapy is a brilliant resource, it provides a sound board for you to work through your difficulties without the presence of another person in the room, which feels a lot less intrusive and relieves any feelings of responsibility as a patient for the therapist or fear of being judged in such a vulnerable situation.

I was referred to IESO through my local Doctors.

I had four sessions over 2 months, my last being today.

I never understood anything that was mentioned by the therapist or how to implicate anything. I've got a half filled in cognitive model sheet and that's it.

A major drawback is the typing side of it. The time you've had a think about a question and typed it, 5 minutes has gone.

Its nice to read that people have had good experiences with ieso, but sadly I'm not one of them

I was really worried about talking to someone through the computer but it was better than I thought . Pamela,my therapist helped me through a lot of my anxieties and gave me ways to cope with them.

The therapy is by text message which is so inefficient. It makes zero sense. A conversation by text message that takes 1 hour would only take 5-10 minutes if it was spoken. *In your response to this review, please answer the following questions as I think many people would find it helpful*

1. Are your therapists texting multiple people simultaneously?
2. Do you use any form of automation when texting patients?
3. Why is text used and not speech? (if you have some evidence based answer to this please link to it)
4. As text is the chosen format, why not use speech to text software on the platform? (This would multiply the length of conversation you could have in a hour by 5 – 10 times)
5. Do the therapists ever use speech to text to allow them to text multiple patients simultaneously?

I emailed on 12/01/24 as instructed but still haven't received a reply as of 5:30pm on 18/01/24.

Not available in my area, as I live in a poor polluted area, so the people here are not worth helping. Cheaper to let them kill themselves.
So they replied and said I should contact my gp. Where do they think I got their information from?! My gp and this is all they offer. So where do they suggest I go now???

I was referred to IESO through NHS due to my generalised anxiety. My therapist was called Lynne and she was absolutely amazing - compassionate, empathetic, respectful, patient and non judgmental. I felt so understood at all times. I was given weekly tasks which have given me some perspective and helped me understand how my mind is just playing with me most of the times. I honestly feel like a brand new person becasue of Lynne and her advices!

Fantastic service, great communication, easy to use portal for documents and messages. Absolutely brilliant counsellor

This course of CBT therapy came at a time when I was struggling with anxiety and panic attacks. I found the coping methods suggested helpful - it’s for the individual really to work out what works best for them. Some of the things that surfaced were quite a surprise to me as I hadn’t realised how much old issues were still causing me problems. Airing and looking at them consciously was useful. My therapist checked in with me a lot and was very supportive - I really felt that they cared about my wellbeing