Pretty much faultless service since switching from Vodafone six years ago. When I have needed to call them they’ve been easy to contact, answered my questions immediately and resolved my issues (3rd p... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
When I switched to fibre from wire-broadband it was seamless and the small setup problem I had with the new router was sorted very quickly over the phone. Been with IDNET for a lot of years (knoc... Se mer
Have been with IDNet for many years. Have had two accounts during that time and have also transferred service. Throughout they have been very helpful with any questions or queries (espeically when B... Se mer
Företaget har svarat
Am very satisfied with IDNET so far. I was anxious about moving Broadband supplier but I need not have worried. A neighbour recommended IDNET and I trust his judgment.The only thing that bothered... Se mer
Företagsinformation
Om IDNet
Skrivet av företaget
Better fibre for home professionals and businesses
IDNet is a high-performance internet service provider. We regularly beat the larger suppliers for speed, network resilience and customer service.
Plus, we were the first UK telecoms provider to become a certified B Corp, which means that we have been formally recognised for trading responsibly.
All IDNet customers benefit from UK based 24/7 support.
Why IDNet?
- Speed – The lowest latency network in the UK
- Consistency – maximum throughput even at peak times
- Security – Ultra secure and reliable network
- Support – UK based experts available 24/7
- Sustainability – The UKs first B Corp ISP
Services For Home
- Home Fibre Broadband
Ultra fast ‘family friendly’ packages, quality connection with low latency, ideal for larger households and gamers - Remote Working Broadband
IDNet's professional full fibre connections enable you to make crystal clear video calls, instantly download files, seamlessly run office VPN connections and smoothly stream 4K media content. - Gaming Broadband
If you’re serious about gaming and looking for a competitive edge, check out our latest Asus gaming packages. - Telephony
VoIP telephony & number redirection services so you can keep your landline number whilst moving onto full fibre broadband.
Services For Business
- Gigabit Business Broadband
Our business focussed broadband packages come with critical care for rapid resolutions of faults. - Ethernet Leased Lines
IDNet’s leased lines are ideal for organisations that need the assurance of high-speed internet access at all times. Uncontended bandwidth means the maximum line speed is always available. - Hosted Telephony
IDNet’s hosted digital voice telephony solution provides a fully managed telephone service to your business, removing the need for you to purchase, install, maintain and upgrade expensive equipment.
Nationwide Connectivity
IDNet customers can access an ever-expanding footprint of high-speed full fibre broadband packages.
In addition to the entire Openreach network, we are on-net with alternative full fibre infrastructure providers such as CityFibre, Netomina, MS3 and FibreHeroes, with several more to follow this year. This means we can connect up previously underserved communities in forgotten regions, towns and rural areas.
Kontaktuppgifter
30a Bridge Street, SG5 2DF, Hitchin, Storbritannien
- 0800 331 7000
- support@idnet.com
- idnet.com
What's available for you
4,7
Utmärkt
845 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 88 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great customer service
Great customer service. Had a few disruptions but that was due to bad weather but overall I am happy with the service. My son’s both game and I steam tv from Netflix, nowtv, Apple TV etc and we never get any lagging issues.
1 december 2025
Solid connection
Solid connection, good communications and good support. What more could you ask for 🙂
25 november 2025
Been with Idnet for some years for…
Been with Idnet for some years for internet and phone. Internet generally works (FTTC) not fast, but adequate for our needs. Telephone is another matter. Very bad line crackling after wet weather. Have reported this but nothing ever gets done. On 17th Nov 2025 phone died altogether. No dial tone and calling the number from elsewhere gives engaged. I reported this on 17th and was promised it would be fixed by the end of the following day. It wasn't. Then by 21st Nov, then by 28th Nov. Despite emails & calls to them nothing gets done. I get no status updates.
It's now 2 weeks on and still we have no phone.
Next door neighbour went off at the same time but was back after a couple of days.
If you're considering idnet & phone is part of the deal look elsewhere. They just don't seem to be able to get faults fixed, or keep customers informed.
17 november 2025
Omdöme utan inbjudan
Svar från IDNet
Dear Swarfbucket,
We do appreciate your feedback however, we find it is somewhat unfair.
To provide readers some perspective, your PSTN service was affected by a MSO (Major Service Outage) at the Openreach Exchange. Such faults affect many users across multiple suppliers and are not specific to IDNet and our customers.
On calling in, the MSO was explained to you and you requested a fault be raised. We explained we cannot open a fault case on an circuit effected by an active MSO. As you were not happy with this so to show willingness on our part, we did go ahead and raise a manual fault and also provided you with a screen shot which confirmed the MSO at play.
The MSO was signed off as resolved by Openreach this morning and we have made contact to ask you to re test the service.
It is unfortunate how long the MSO was ongoing but I'm sure you can understand this was not something IDNet could have foreseen nor expedite the resolution of. It is evident however, that the Team did everything they could to provide you with a clear and honest explanation of the situation.
Should you have any further difficulty or need any assistance at all, we remain at your disposal.
Sincerely,
IDNet
so much downtime already (fixed)
My new idnet fibre has already given me more problems and more downtime in the 3 days its been active than my dodgy overhead cable BT copper connection gave me in 25 years.
They are lucky the ping is very low when it is working or id be shopping around again, having said that they are on the expensive side of providers so you would expect it to be good
Update 5.12.2025
It was fixed the next day, turned out to be a completely random issue. Our property had been unplugged at the cabinet when someone else was being connected, so totally unrelated to idnet.
Ping in games at all times including peak continues to be night and day compared to Vodafone's unplayable lag during busy hours.
Happy customer and have already set a calender reminder to renew my contract in a year.
24 november 2025
Svar från IDNet
Dear Matt,
I am sorry to hear you experienced a fault as soon as your service went live on 26/11. This was indeed very unfortunate and very unusual.
I was very pleased to see that the fault was resolved following a visit from City Fibre engineers the very next day and sincerely hope you enjoy a trouble free service from here on and even may consider a new review reflecting a positive experience.
Although we can appreciate, and certainly empathise, that any downtime is incredibly frustrating and inconvenient, it should be acknowledged that the Team handled your case impeccably ensuring a swift resolution and timely updates were provided. Such high levels of support are standard here at IDNet where we always do our utmost to help our customers with integrity and efficiency being our priority.
Sincerely,
IDNet
Simple fast install
Simple fast install. Immediate support from IDnet to configure account. Worked immediately full speed test after connection.
10 november 2025
Stable and reliable ultra fast full fibre
Stable and reliable near 1000mbps connection. Downloading large game files now takes minutes rather than overnight and 4K tv programs stream or download effortlessly.
IdNet charge a fair price and don’t have the detested annual price escalation.
9 november 2025
Constancy of service
22 november 2025
It works OK and when you need it you…
It works OK and when you need it you can actually talk to some one. Now that is a bonus
1 november 2025
Great service for over 15 years
I have hardly ever needed to contact IDNET, but when I have done they were quick, knowledgeable and efficient. I've been a customer for around 15 years. Great service.
19 november 2025
Great service keeping me informed and working well
I transferred over to ID Net from BT/EE. ID Net have a good price for the internet speed I was looking for, they also have zero in contract price rises. Unlike BT/EE who increases prices by more than inflation every single year. ID Net kept me up to date with the info for installation, they gave me the required login information well in advance. The engineer turned up within the time frame and the install went well. Overall a very easy and seamless transition to ID Net as my ISP. All exactly as it should be, a big recommendation and thumbs up, very happy.
14 november 2025
Great service
Great service
Been with IDNet on the openreach (160mb) network for a few years, as Cityfibre is now in my area have stayed with IDnet and gone onto the CF package. Similar price for Open reach but on 900mb package.
Engineers turned up as planned and th service went live without any issues.
Great company, competitive pricing and excellent support.
Highly recommend.
30 oktober 2025
Everything delivered as expected
Everything delivered as expected. The call centre desk was very helpful in answering initial setup questions. So far, theline is stable and delivering at expected speeds.
13 november 2025
I'm disappointed that the VOIP phone…
I'm disappointed that the VOIP phone offers at IDNet appear poor and expensive. I'd rather stick with one supplier for broadband and phone but this may decide me to move away, in spite of having always appreciated the excellent service and support the company offers.
9 november 2025
Was a slower than some on the take…
Was a slower than some on the take over. But I have the service now and I can finally access my works VPN which I couldn't before with another provider. The internet does not blink in and out as often as it did! I am currently really impressed with the service. We have a big family and lots of tech on the internet.
28 oktober 2025
Very dependable service
Very dependable service, reliable consistent speeds, helpful and responsive customer support and reasonable costs. No reason to consider moving elsewhere!
4 november 2025
Great speed and connection
Great speed and connection, professional and friendly helpdesk.
1 november 2025
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