Pretty much faultless service since switching from Vodafone six years ago. When I have needed to call them they’ve been easy to contact, answered my questions immediately and resolved my issues (3rd p... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
When I switched to fibre from wire-broadband it was seamless and the small setup problem I had with the new router was sorted very quickly over the phone. Been with IDNET for a lot of years (knoc... Se mer
Have been with IDNet for many years. Have had two accounts during that time and have also transferred service. Throughout they have been very helpful with any questions or queries (espeically when B... Se mer
Företaget har svarat
Am very satisfied with IDNET so far. I was anxious about moving Broadband supplier but I need not have worried. A neighbour recommended IDNET and I trust his judgment.The only thing that bothered... Se mer
Företagsinformation
Om IDNet
Skrivet av företaget
Better fibre for home professionals and businesses
IDNet is a high-performance internet service provider. We regularly beat the larger suppliers for speed, network resilience and customer service.
Plus, we were the first UK telecoms provider to become a certified B Corp, which means that we have been formally recognised for trading responsibly.
All IDNet customers benefit from UK based 24/7 support.
Why IDNet?
- Speed – The lowest latency network in the UK
- Consistency – maximum throughput even at peak times
- Security – Ultra secure and reliable network
- Support – UK based experts available 24/7
- Sustainability – The UKs first B Corp ISP
Services For Home
- Home Fibre Broadband
Ultra fast ‘family friendly’ packages, quality connection with low latency, ideal for larger households and gamers - Remote Working Broadband
IDNet's professional full fibre connections enable you to make crystal clear video calls, instantly download files, seamlessly run office VPN connections and smoothly stream 4K media content. - Gaming Broadband
If you’re serious about gaming and looking for a competitive edge, check out our latest Asus gaming packages. - Telephony
VoIP telephony & number redirection services so you can keep your landline number whilst moving onto full fibre broadband.
Services For Business
- Gigabit Business Broadband
Our business focussed broadband packages come with critical care for rapid resolutions of faults. - Ethernet Leased Lines
IDNet’s leased lines are ideal for organisations that need the assurance of high-speed internet access at all times. Uncontended bandwidth means the maximum line speed is always available. - Hosted Telephony
IDNet’s hosted digital voice telephony solution provides a fully managed telephone service to your business, removing the need for you to purchase, install, maintain and upgrade expensive equipment.
Nationwide Connectivity
IDNet customers can access an ever-expanding footprint of high-speed full fibre broadband packages.
In addition to the entire Openreach network, we are on-net with alternative full fibre infrastructure providers such as CityFibre, Netomina, MS3 and FibreHeroes, with several more to follow this year. This means we can connect up previously underserved communities in forgotten regions, towns and rural areas.
Kontaktuppgifter
30a Bridge Street, SG5 2DF, Hitchin, Storbritannien
- 0800 331 7000
- support@idnet.com
- idnet.com
What's available for you
4,7
Utmärkt
844 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 88 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The team were so helpful in the…
The team were so helpful in the switchover.
All of the issues were down to me, but they provided patient and careful support to ensure I got up and running.
16 december 2025
Always on, dependable, dedicated.
I've been a customer since 2017, and in those 8 years, I think I've only needed to contact IDNet twice regarding connection issues...TWICE. The service has been, and still is as guaranteed as turning on a tap in your home and water appears. I'm now on FTTP and experiencing speeds I never knew were possible where I live, but this comes with my reasoning for 1 point off this time.
Over the course of a few weeks I notice that I 'lose' speed, up to 50% (ironically it's still 5 times faster than I had before FTTP) but it's not what I'm paying for. I will caveat this by also adding my router could be at fault as when I reboot it, the connection speed normally recovers. Slightly inconvenient, so 4/5
15 december 2025
Very good ISP.
Only ever had to ring the helpline once - my fault but they were superb.
Service never goes down.
Good speeds, fair prices.
15 december 2025
Never missed a beat all year
15 december 2025
Been with Idnet for many years and they…
Been with Idnet for many years and they have always been reliable and quick to respond to queries
30 november 2025
Reassuring to have people who…
Reassuring to have people who understand the technical product they are selling
13 december 2025
Immediate phone access with well spoken…
Immediate phone access with well spoken easy to understand instructions
10 december 2025
Solid and dependable service
No drop outs or speed slow downs experienced, - just a solid and dependable service.
7 december 2025
Reliable service and fast internet speeds
No issues setting up service. Did have to make a call to their support, but they were able to look up my router and advise me on getting connected. It's been months, and the connection has been solid.
6 juni 2025
Great! Excellent service
5 december 2025
Over 20 years with ID NET
I’ve been with IDNET for over 20 years, and they continue to be one of the most reliable companies I’ve ever used. In all that time, outages have been extremely rare, speeds have consistently been excellent, and their customer support is outstanding — always helpful, knowledgeable, and quick to respond.
It’s reassuring to have an internet provider that’s dependable year after year. I highly recommend IDNET to anyone looking for a stable, trustworthy service with first-class support.
4 december 2025
One of the best broadband providers
The best feature of iDNET is its team of helpers who will respond to telephone queries within one minute normally. Just as important, the broadband service is competitive in speed also consistent and dependable. These are the main reasons I have stayed with it for 15 years.
I believe it has taken on VoIP services relatively recently and that included me. After some teething troubles my VoIP service works well. Though even now my old analogue phone with a bell does not ring . I have had to add a ringer to the circuit. This seems a common problem across all providers.
4 december 2025
Satisfaction
I have always been very pleased with IDNet when every I need to contact them
26 november 2025
Consistently good customer service
Consistently good customer service . Very helpful team . And very good Wi-Fi too !
3 december 2025
Great customer services have no…
Great customer services have no complaints move was smooth as was installation
17 november 2025
Not a bad company as such but ..
Not a bad company as such but ... firstly they messed up the transfer from the previous provider by attempting to cancel the wrong account (although this was rectified quickly ) .... and secondly, there is very little in the way of guidance provided on how to set things up. It's fine if you are already an expert in this area but they need to realise that many people aren't.
2 december 2025
Svar från IDNet
Dear Leo,
Thank you for taking the time to share your feedback - we really appreciate you letting us know about your experience so far.
I’ve reviewed your order and the way it was handled to see whether there was anything we could have done differently. When the order was placed through our website, we processed it exactly as the information was entered. You later let us know that the details provided were for a different account, and we acted quickly to cancel and resubmit the order based on the corrected information. Because we can only work from what is supplied at the point of ordering, we had no way of knowing those details referred to another account.
I’ve also spoken with the team member who assisted you and they confirmed that no request was made at the time for guidance on setting up the service. We’re always happy to provide help where we can, but in this case the questions related to configuring your own existing handset so our ability to give detailed support is limited.
For customers who purchase hardware directly from us, it arrives fully pre-configured. As noted on our website, we’re unable to provide full support for third-party equipment, although we will always do our best to offer general guidance wherever possible.
That said, we’re committed to ensuring every customer has a smooth experience, and I’m sorry that aspects of the process felt unclear. If you need any further help or have more questions, please don’t hesitate to get in touch - we will be happy to assist.
Sincerely,
IDNet
The internet works well usually but…
The internet works well usually but phonecan struggle as phone signal is not good in parts of Olney
30 november 2025
Great customer service
Great customer service. Had a few disruptions but that was due to bad weather but overall I am happy with the service. My son’s both game and I steam tv from Netflix, nowtv, Apple TV etc and we never get any lagging issues.
1 december 2025
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