Pretty much faultless service since switching from Vodafone six years ago. When I have needed to call them they’ve been easy to contact, answered my questions immediately and resolved my issues (3rd p... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
When I switched to fibre from wire-broadband it was seamless and the small setup problem I had with the new router was sorted very quickly over the phone. Been with IDNET for a lot of years (knoc... Se mer
Have been with IDNet for many years. Have had two accounts during that time and have also transferred service. Throughout they have been very helpful with any questions or queries (espeically when B... Se mer
Am very satisfied with IDNET so far. I was anxious about moving Broadband supplier but I need not have worried. A neighbour recommended IDNET and I trust his judgment.The only thing that bothered... Se mer
Företagsinformation
Om IDNet
Skrivet av företaget
Better fibre for home professionals and businesses
IDNet is a high-performance internet service provider. We regularly beat the larger suppliers for speed, network resilience and customer service.
Plus, we were the first UK telecoms provider to become a certified B Corp, which means that we have been formally recognised for trading responsibly.
All IDNet customers benefit from UK based 24/7 support.
Why IDNet?
- Speed – The lowest latency network in the UK
- Consistency – maximum throughput even at peak times
- Security – Ultra secure and reliable network
- Support – UK based experts available 24/7
- Sustainability – The UKs first B Corp ISP
Services For Home
- Home Fibre Broadband
Ultra fast ‘family friendly’ packages, quality connection with low latency, ideal for larger households and gamers - Remote Working Broadband
IDNet's professional full fibre connections enable you to make crystal clear video calls, instantly download files, seamlessly run office VPN connections and smoothly stream 4K media content. - Gaming Broadband
If you’re serious about gaming and looking for a competitive edge, check out our latest Asus gaming packages. - Telephony
VoIP telephony & number redirection services so you can keep your landline number whilst moving onto full fibre broadband.
Services For Business
- Gigabit Business Broadband
Our business focussed broadband packages come with critical care for rapid resolutions of faults. - Ethernet Leased Lines
IDNet’s leased lines are ideal for organisations that need the assurance of high-speed internet access at all times. Uncontended bandwidth means the maximum line speed is always available. - Hosted Telephony
IDNet’s hosted digital voice telephony solution provides a fully managed telephone service to your business, removing the need for you to purchase, install, maintain and upgrade expensive equipment.
Nationwide Connectivity
IDNet customers can access an ever-expanding footprint of high-speed full fibre broadband packages.
In addition to the entire Openreach network, we are on-net with alternative full fibre infrastructure providers such as CityFibre, Netomina, MS3 and FibreHeroes, with several more to follow this year. This means we can connect up previously underserved communities in forgotten regions, towns and rural areas.
Kontaktuppgifter
30a Bridge Street, SG5 2DF, Hitchin, Storbritannien
- 0800 331 7000
- support@idnet.com
- idnet.com
What's available for you
4,7
Utmärkt
844 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 88 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
"One touch switch" failed
I cancelled "One touch switch" procedure 10 days before the engineer came and asked to uncancel it 2 days before the engineer came. IDNet failed to uncancel it, and instructed me to contact my previous provider myself. However, my previous provider tells me that IDNet must do it themselves. Now it looks like I have to pay to both of them for a month. Is it a "cartel agreement" or what?
Also, the engineer did not fit into the promised 8am—1pm time slot.
12 juni 2026
Omdöme utan inbjudan
Svar från IDNet
Dear M.D.
We're sorry that you were unhappy with your experience.
To clarify the situation, your order was originally placed with a transfer date of 1st June. Following your concerns about potential early termination charges from your existing provider, we advised that the only way to prevent your Virgin Media service from being automatically switched was to cancel the One Touch Switch (OTS) process. We explained that this would leave your Virgin service active, allowing you to arrange termination directly with Virgin at a date of your choosing and avoid any risk of losing service should your new installation be delayed.
You subsequently confirmed in writing: "Yes, please cancel OTS, and I will stop Virgin Media services at the end of their contract."
Once an OTS cancellation has been processed, the industry process changes significantly.
Cancelling the switch element within your order effectively tells the new provider to change your order to a 'new line' installation, meaning they will not coordinate with your current provider to take over your existing line.
There is no 'Undo' Option: Once the OTS instruction is withdrawn, you lose your automated switch.
This is precisely why we were unable to simply reinstate the original switching process after it had been cancelled at your request. We followed the regulated process and provided guidance based on the instructions you gave us at the time. The only options you have once an OTS is cancelled is to Cancel and re-order from scratch or Manage the switch manually as you were advised.
Regarding billing, we do not have visibility of or control over Virgin Media's charging policies, and there is certainly no "cartel agreement" between providers. Any charges applied by Virgin Media would be governed by your contract with them. We note that the OTS was cancelled specifically to help you avoid potential early termination charges and to ensure continuity of service.
With respect to the engineer appointment, Openreach appointments are provided as estimated arrival windows rather than guaranteed attendance times. We understand the frustration when an engineer arrives outside the expected slot and apologise for any inconvenience this caused.
While we regret that the outcome was not what you had hoped for, the advice provided was accurate, the actions taken reflected your written instructions, and the process followed was fully in accordance with OFCOM's One Touch Switch regulations.
Sincerely,
IDNet
Everything has worked perfectly as…
Everything has worked perfectly as expected and I know should I need help IDNET will be there to help.
Good old fashioned service that you can rely on.
PS You always get through on the phone very quickly with none of that prove who you are nonsense from most companies.
6 juni 2026
Svar från IDNet
Hi Robert. Thank you very much for taking the time to leave us a review. We appreciate it.
Never have to think about IDNet to be…
Never have to think about IDNet to be fair it just constantly works.
There's a reason why I pay more for an internet connection, and it's because you get what you pay for.
IDNet Support is first class.
20 maj 2026
Svar från IDNet
Hi Glen. Thank you for taking the time to leave us a review, it is very much appreciated.
Great broadband, great service
Great broadband, and good overall service. I've switched providers many times in the past decade or two, and IDnet are thoughtfully refreshing. I would always recommend them.
24 maj 2026
Svar från IDNet
Hi Richard. Thank you for taking the time to leave us a review, it is most appreciated.
Svar från IDNet
Hi. Thank you for taking the time to leave us a review. It is most appreciated.
Excellent customer service from a…
Excellent customer service from a friendly team, any issues resolved quickly, & follow up to ensure that problems are resolved. Cannot recommend highly enough.
28 maj 2026
Svar från IDNet
Hi Anthony. Thank you for taking the time to leave us a review, it is most appreciated.
Trouble free
I have not experienced any problems with IDnet having been a customer for a number of years. In addition to the Internet they also provide VOIP and this
has also been trouble free. no sudden price hikes.. Customer service has always responded promptly to my queries.
25 maj 2026
Svar från IDNet
Hi Dewi. Thank you for leaving us a review, it is most appreciated.
Professor service
24 maj 2026
Svar från IDNet
Hi Marion, Thank you very much for your review, it is appreciated.
Reliable service and customer service appears to be real people
I've been with IDNet for years and have never thought of a good reason to change. I have always found the customer service to be excellent - if I have needed to contact them. The service has been very reliable. They do now tie you into a contract which wasn't so originally but if they maintain their standards, that's not a problem
21 maj 2026
Very good app
Love it easy to use very informative it useful as a family for all sort of thing.
18 maj 2026
Worth Every Penny
Although more expensive than most, you can expect reliability, good speeds and excellent support if you need it. I've been with them for around 3-4 years now and no one comes close to matching them.
20 maj 2026
The best service provider
Uninterrupted, stable and fast connection for two years. No reason or need to interact with the company, which is how I like it. At the end of my contract I was offered a renewal at the same price, along with other options. The renewal took literal seconds online, and I don't have to think about it again for another two years. Contrast this with a well-known competitor that, at the end of the contract, deletes the 'discounts' they offered you to join and every renewal is a nightmare of trying to get through to them on the phone and then arguing to try and pay the same price for the same service.
I have absolutely no reason to consider ever leaving IDNet.
4 maj 2026
Fast, Stable & Reliable
Fast, stable, reliable & good customer service. What more do you want from your ISP?
4 maj 2026
Switch over
Just switched over to CityFibre and although the engineers came at the right time, even when I explained that my computer was in the back room and didn't have wi-fi, they installed the box in the kitchen so before I could use it, I had to buy a long cat6 lead. IdNet were good enough to keep my old connection open until I managed to get the lead and connected. Voip went easy after doing a hard reset on the adaptor. Happy with everything except the CityFibre installation.
19 maj 2026
Omdöme utan inbjudan
I’ve been with IDNet for as long as I…
I’ve been with IDNet for as long as I can remember. In today’s competitive market, that says a lot. Their service, if and when needed, is extremely professional and personable. Any problems that I have experienced, have usually been an Open Reach issue. IDNet support staff understand my concerns and always follow through with regular updates by phone.
27 april 2026
Flawless internet service
Flawless internet service, don't think I've had a single outage in 2 years. Proper static IP, not some unroutable CGNAT nonsense. Can use your own router. Top notch support staffed by actual humans.
15 maj 2026
No fuss over moving from BT
No fuss over moving from BT. Helped by a very competent son helping but nevertheless the change
over was very smooth
30 april 2026
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