I ordered 7-8 different hookah Tobaccos, all different brands and flavors. I’ve gotten to try out most of them already and they are top notch. Good quality and all are NOT EXPIRED which is very impor... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
2 of my e-hookahs exploded while charging for the first time prior to the the first use. I’ve tried calling customer service and online chat assistance without any success. The response by email seems... Se mer
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The first time that my friend brought this..I was unbelievable, is too easy and perfect, since that,I always getvit,and tell my friends about it,they start buying too
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I am from caribbean island St. Kitts and Neivs and recently ordered a hookah from Icon Shop. I was very impressed with the entire experience. The hookah arrived safely, was well-packaged, and the qua... Se mer
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Företagsinformation
Skrivet av företaget
The best online store to buy hookahs, shisha tobacco, coals, and hookah accessories. Our highest priority is customer satisfaction.
Kontaktuppgifter
3,9
Bra
479 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 78 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
All good!!!
2 februari 2024
Omdöme utan inbjudan
Svar från iconhookah.com
Thanks so much! We’re glad everything went well. Let us know if you need anything else!
Svar från iconhookah.com
Thank you! We’re so glad to hear you had a great experience. If you need anything else, don’t hesitate to reach out!
Svar från iconhookah.com
Thank you! We're so happy to hear you had the best experience. If you ever need anything else, feel free to reach out!
Great
Great. They now what there doing, but I would like to now about some tobaco refills, and it seems like consultants doesn't really answer any questions. Maybe its because of time difference. Otherwise, great.
1 januari 2024
Svar från iconhookah.com
Thank you for your feedback! We're glad to hear you’re happy with our service overall. We apologize for the delay in response, and we appreciate your understanding regarding the time difference. For any questions about tobacco refills or anything else, feel free to reach out to us through our contact page, and we'll be sure to assist you promptly!
Extremely smooth and flavorful
Extremely smooth and flavorful. Love it.
12 januari 2024
Omdöme utan inbjudan
Svar från iconhookah.com
Thank you! We're so glad to hear you loved the smoothness and flavor. If you need anything else, feel free to reach out!
You always fulfill my expectations!
You always fulfill my expectations!
11 januari 2024
Omdöme utan inbjudan
Svar från iconhookah.com
Thank you so much! We’re thrilled to consistently meet your expectations. If you ever need anything else, don’t hesitate to reach out!
Best hookah I've ever had or used
This hookah is amazing, also if you buy one don't forget to get the free gift it helps a ton. For flavors I highly recommend havanah and lemon pie those are my favorites. The shipping was fast and communication wasn't necessary. Packaging was top notch this thing was packaged better than guns I've had delivered.
24 december 2023
Omdöme utan inbjudan
Svar från iconhookah.com
Dear Spenser, thank you for your review! We try to do a good job for you and appreciate our customers very much. Best regards, Icon Hookah Team
The process was straightforward
The process was straightforward. The product is excellent
20 december 2023
Svar från iconhookah.com
Dear Denesh, thank you for your review! We try to do a good job for you and appreciate our customers very much. Best regards, Icon Hookah Team
Took advantage of the sale
Took advantage of the sale. Bought a few hookah bowls. Everything arrived a day early. Super fast shipping. Will definitely be ordering from here again.
22 december 2023
Omdöme utan inbjudan
Svar från iconhookah.com
Thank you for your review! We try to do a good job for you and appreciate our customers very much.
Everything was Wonderful
21 november 2023
Svar från iconhookah.com
Thank you for your review! We try to do a good job for you and appreciate our customers very much.
I put a order in for a few bowls since…
I put a order in for a few bowls since they were really good prices then 2 days later I get an email from them I responded to the email and waited for a response back never got one then I finally do 2 days later saying they canceled my order out of no where
29 november 2023
Omdöme utan inbjudan
Svar från iconhookah.com
Dear Phillip, we are very sorry for the canceled order, but you did not verify your card in time, so we were forced to cancel your order
Delivery time was outstanding earlier…
Delivery time was outstanding earlier then expected and the flavor of the shisha lady killer is the best
25 november 2023
Omdöme utan inbjudan
Svar från iconhookah.com
Hello Elmer, thank you for your kind words. We appreciate your feedback and hope to serve you again soon. Best regards, Icon Hookah Team.
Amazing deals and prices
19 november 2023
Omdöme utan inbjudan
Svar från iconhookah.com
Dear Alex, thank you for your review! We try to do a good job for you and appreciate our customers very much. Best regards, Icon Hookah Team
Great timing and great product.
3 november 2023
Omdöme utan inbjudan
Svar från iconhookah.com
Dear Norris, thank you for your review! We try to do a good job for you and appreciate our customers very much. Best regards, Icon Hookah Team
Hookah review
Great packaging, speedy delivery and quality products.
6 november 2023
Omdöme utan inbjudan
Svar från iconhookah.com
Thank you for your review! We try to do a good job for you and appreciate our customers very much. Best regards, Icon Hookah Team
i still didn't get the delivery
20 oktober 2023
Svar från iconhookah.com
Dear Omar, your order was delivered on november 14th, two days after you left your feedback. Best regards, Icon Hookah Team
Svar från iconhookah.com
Dear Oleksandr, thank you for your review! We try to do a good job for you and appreciate our customers very much. Best regards, Icon Hookah Team
Just annoyed at this point
So I’m posting this in many different places because obviously when you have a bad experience with a company you should share it as much as possible to keep others from sharing your bad experience as well.I ordered a drop shaped hookah base on 10/12 or 10/13 from icon hookah they sent it to me it showed up on 10/21, whatever, the real problem I have isn’t that it showed up damaged. The problem I have is when I reached out to them and requested a replacement on the 21st I get a reply from icon hookah on the 23rd (which fine I reached out on the weekend they got back to me on Monday, that’s fine. Someone named Anthony asked me for photos I send them three photos. (It won’t allow me to post them here or I would). I think all is well however no response so I reach out again saying I wanted to make sure they received my photos. It’s now Tuesday the 26th no response from icon hookah. They send me a request to give them a review score to boot. So I figure icon hookah likes reviews I’ll give them reviews fine.
***update they sent me a return label on 10/29 and let me know they received their damaged product back on 11/2 asking if I wanted a refund or replacement. I said replacement that same day and have heard nothing since from them. Simply awful. Using 5* hookah instead.****
***new update since i just received this from trustpilot themselves telling me the following:
Trustpilot
Hi Albert
iconhookah.com would love to understand your experience better, so they’ve asked for more details about your review—like an order number or email.
If we don’t hear from you within 3 days, your review may be taken offline.
so yeah i thought i should update you on what has happened since. In fact here is the receipts in timeline format:
On Thu, Nov 02, 2023, at 07:45 PM, Icon Hookah Support (supportaticonhookah) wrote:
Hide original message
Hello, we received the package. Let us know if you want a replacement or refund. Thank you.
Best regards, Anthony
On Thu, Nov 02, 2023, at 08:51 PM, ME (myemailaddress) wrote:
I'd still like my replacement. I hope I can expect this one to not arrive damaged and quickly, please?
Thank you,
(myemailaddress)On Thu, Nov 09, 2023, at 02:21 AM wrote:
You’ve had plenty of time with my money now. Please refund me instead.
Icon Hookah Support (supportaticonhookah)
To: ME Thu, Nov 9 at 10:00 AM
Hello. I apologize for the late reply. Your refund has been issued today. Best regards, Anthony.
so when they didn't respond to my response on 11/2 i emailed them again on 11/8 saying pretty much forget it you took too long two which then they reply almost immediately and refund me. so when a companies own website states "Please allow us up to 24 hours to respond to support queries." and they don't respond for let's see the first time was 10/23 to 10/30 for a response that's 7 days and then 11/2 to 11/9 that's also 7 days yeah the 24 hours flew right out the window along with my business to iconhookah
22 oktober 2023
Omdöme utan inbjudan
No. 1 Place to buy Hookah Stuff!!
I tell everyone I know that does smoke hookah and have their own to order from this sit. Best site I've used for shisha and equipment!
25 oktober 2023
Omdöme utan inbjudan
Svar från iconhookah.com
Dear Borislav, thank you for your review! We try to do a good job for you and appreciate our customers very much. Best regards, Icon Hookah Team
Very slow response in chat
21 september 2023
Svar från iconhookah.com
Dear Lihay, thank you for your opinion, we are working on improving our customer support and trying to improve our service. Best regards, Icon Hookah Team.
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