I ordered 7-8 different hookah Tobaccos, all different brands and flavors. I’ve gotten to try out most of them already and they are top notch. Good quality and all are NOT EXPIRED which is very impor... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
2 of my e-hookahs exploded while charging for the first time prior to the the first use. I’ve tried calling customer service and online chat assistance without any success. The response by email seems... Se mer
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The first time that my friend brought this..I was unbelievable, is too easy and perfect, since that,I always getvit,and tell my friends about it,they start buying too
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I am from caribbean island St. Kitts and Neivs and recently ordered a hookah from Icon Shop. I was very impressed with the entire experience. The hookah arrived safely, was well-packaged, and the qua... Se mer
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Företagsinformation
Skrivet av företaget
The best online store to buy hookahs, shisha tobacco, coals, and hookah accessories. Our highest priority is customer satisfaction.
Kontaktuppgifter
3,9
Bra
479 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 78 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Quick shipping
3 juli 2024
Svar från iconhookah.com
Thanks for the feedback! We’re glad the shipping was quick for you. Let us know if you need anything else!
good flavors
The flavors are fresh which matters the most. Also some flavors are sold by one name and you get another one. I ordered Ice Blueberry but I got only Blueberry.
18 juli 2024
Omdöme utan inbjudan
Svar från iconhookah.com
Thank you for your feedback! We're glad to hear you’re enjoying the fresh flavors. We apologize for the mix-up with your order. Please reach out to us through our support email or contact page on our website, and we’ll look into this for you!
Never received my package.
4 juli 2024
Svar från iconhookah.com
We're really sorry to hear that you haven't received your package. Please contact us through our support email or the contact page on our website, and we'll look into it right away!
Svar från iconhookah.com
Thank you so much! We’re thrilled to hear you’re happy with both our products and customer service. Let us know if you need anything else!
Svar från iconhookah.com
Thank you! We’re so glad you enjoyed the fast delivery and our selection. Let us know if there’s anything else we can help with!
Svar från iconhookah.com
We’re sorry to hear your items haven’t been delivered. Please reach out to us through our support email or contact page on our website, and we’ll resolve this for you as quickly as possible!
Icon Hookah: Your Online Destination for Premium Shisha Experience
Icon Hookah offers an impressive array of hookah products and accessories, catering to both beginners and seasoned enthusiasts. Their website is well-designed, making it easy to navigate and find specific items. The product descriptions are detailed, helping customers make informed decisions.
They provide a variety of hookahs from traditional designs to modern, sleek models, ensuring there's something for every taste. Icon Hookah also stocks a wide selection of flavors and coals, complementing their hookah offerings perfectly.
Customer service is prompt and helpful, with inquiries answered swiftly through their contact options. Shipping is efficient, and orders arrive securely packaged.
Overall, Icon Hookah stands out for its quality products, user-friendly website, and excellent customer service, making it a top choice for hookah enthusiasts looking for reliability and variety online.
22 juni 2024
Svar från iconhookah.com
Thank you for such a thoughtful review! We’re thrilled to hear that you had a great experience with our products, website, and customer service. We work hard to provide a seamless shopping experience and high-quality products for all our customers. If you ever need assistance or have any questions, feel free to reach out—we’re always happy to help!
It was perfect and specially the…
It was perfect and specially the wrapping of the products so it don’t get damaged on the way but the only thing that I didn’t like is how much the shipping was, I ordered $40 worth of products and the shipping turned out to be $37 something which was a ripoff.
23 april 2024
Omdöme utan inbjudan
Svar från iconhookah.com
Thank you for your feedback! We’re glad you were happy with the product and the care taken in packaging. We understand your concern about the shipping cost and truly appreciate your input—it’s something we’re constantly working on improving. If you have any further questions or concerns, please feel free to reach out to us through our support email or contact page!
Svar från iconhookah.com
Thank you! We’re so glad to hear the packaging and items met your expectations. If you need anything else, feel free to reach out!
response time could be alil better
29 mars 2024
Svar från iconhookah.com
Thank you for your feedback! We’re always looking for ways to improve and will work on responding more quickly in the future. If there’s anything else we can assist you with, don’t hesitate to reach out!
Will shop here again and again
Have always had a great experience with this company. Delivery times are quick, prices are fair, no extra tax or fees than others I have seen.
4 april 2024
Omdöme utan inbjudan
Svar från iconhookah.com
Thank you for your loyalty and kind words! We're so glad to hear you’ve consistently had great experiences with us. If you ever need anything, don’t hesitate to reach out—we’re always here to help!
Svar från iconhookah.com
Thank you! We’re glad you’re happy with our service. Let us know if you need any assistance!
I had reservations 5 monthes ago and i…
I had reservations 5 monthes ago and i didnt get it until now
24 mars 2024
Svar från iconhookah.com
I'm sorry to hear about the trouble with your order. Our records indicate that your order was indeed delivered (https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=420913569334610570803031792997), but it seems there might have been a miscommunication or issue on our end. We apologize for any inconvenience this may have caused. Could you please provide more details about the situation so we can address it promptly and ensure a better experience for you in the future? Your satisfaction is our top priority, and we're here to make things right.
My package was stolen and needed help from customer service
My package was stolen after my community mailbox was vandalized. I reached out to Icon Hookah customer service via chat/toll-free number/email trying to gather information on how to go about claiming with USPS and needing some information. No response from chat or toll-free number and the response via email was without answering or providing information needed. Terrible experience.
19 mars 2024
Omdöme utan inbjudan
Svar från iconhookah.com
Dear Jeff,
Unfortunately, we do not have information on how to file a USPS claim, please work directly with the USPS shipping service on this matter.
Best regards, Icon Hookah Team.
Great prices and nice selection
Great prices and nice selection of items for hookah enthusiasts!
26 februari 2024
Svar från iconhookah.com
Thank you! We're so glad you like our prices and selection. If you ever need anything else, feel free to reach out—we’re here to help!
I got all items on time thank you
19 februari 2024
Svar från iconhookah.com
Thank you for your feedback! We're so glad to hear everything arrived on time. Let us know if you need anything else!
Very bad experience big charge for fast…
Very bad experience big charge for fast shipping but never i received my order.
19 februari 2024
Svar från iconhookah.com
Dear Ahmed,
Your order is still in transit, you can see that by the tracking number, according to the last update of March 5 -
Your item departed a transfer airport in HEATHROW, LONDON, UNITED KINGDOM OF GREAT BRITAIN AND NORTHERN IRELAND on March 5, 2024 at 6:18 pm:
https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=UE400499030US
The item is currently in transit to the destination.
We allow up to 45 business days for the standard shipping option for international orders, but as a rule, if there are no delays in customs and any force majeure, the order arrives much faster.
You had the standard shipping option selected in your order:
First Class Package International, if you had selected expedited priority shipping, then your order would have been delivered to you much faster.
Best regards, Icon Hookah Team
Svar från iconhookah.com
Thank you! We’re so glad you’re happy with the product. Let us know if you need anything else!
I buy frequently from icon hookah they…
I buy frequently from icon hookah they have been very reliable and always had good products
13 februari 2024
Omdöme utan inbjudan
Svar från iconhookah.com
Thank you for your continued support! We're thrilled to hear you've had great experiences with our products and service. We're always here if you need anything else!
Order delivery not cool
Cool service. Good bowl japona hookah. But my order was separated, so i lost some dollars(
25 januari 2024
Svar från iconhookah.com
Thank you for your feedback! We’re glad to hear you liked the service and the Japona hookah bowl. We apologize for the issue with your order being separated, and we understand how frustrating that can be. Please reach out to us through our support email or contact page on our website, and we’ll do our best to resolve this for you!
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