I ordered 7-8 different hookah Tobaccos, all different brands and flavors. I’ve gotten to try out most of them already and they are top notch. Good quality and all are NOT EXPIRED which is very impor... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
2 of my e-hookahs exploded while charging for the first time prior to the the first use. I’ve tried calling customer service and online chat assistance without any success. The response by email seems... Se mer
Företaget har svarat
The first time that my friend brought this..I was unbelievable, is too easy and perfect, since that,I always getvit,and tell my friends about it,they start buying too
Företaget har svarat
I am from caribbean island St. Kitts and Neivs and recently ordered a hookah from Icon Shop. I was very impressed with the entire experience. The hookah arrived safely, was well-packaged, and the qua... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The best online store to buy hookahs, shisha tobacco, coals, and hookah accessories. Our highest priority is customer satisfaction.
Kontaktuppgifter
3,9
Bra
479 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 78 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I have ordered the same Hookah flavor…
I have ordered the same Hookah flavor from other companies, only for them to have absolutely no flavor. The one I ordered from Icon has good flavor and was cheaper than the other companies! I’m very pleased!
17 februari 2025
Omdöme utan inbjudan
Svar från iconhookah.com
Thank you for your feedback! We're thrilled to hear that you’re enjoying the flavor and that you found our pricing better than other companies. We take pride in offering high-quality, authentic products, and it’s great to know we met your expectations.
If you ever need more or have any questions, feel free to reach out. We appreciate your support!
I haven't received my order!!
I haven't received my order!!! The support service does not work!!! I tried both writing and calling! Give me back my money scammers
23 januari 2025
Svar från iconhookah.com
We understand your frustration, and we sincerely apologize for the inconvenience. Please know that we are actively coordinating with the courier and our warehouse team to resolve this issue as quickly as possible.
As soon as we receive an update regarding your order’s status, we will inform you immediately. We truly appreciate your patience while we work on getting this sorted for you.
Thank you for your understanding, and we will be in touch soon with more information.
Great hookah! Need Tutorial Videos
The product itself is great! Especially for the price I paid. However, as a first time owner of a hookah I wish there was a tutorial on how to put it together. All the videos I found online were for the more advanced hookah’s.
19 januari 2025
Svar från iconhookah.com
hank you for your feedback! We're thrilled to hear that you’re happy with the product and that you found it to be a great value.
We understand that assembling a hookah for the first time can be a bit challenging, and we appreciate your suggestion. While we don’t currently have a dedicated tutorial, we’d be happy to guide you through the setup process. Let us know if you need step-by-step instructions, and we can provide detailed guidance.
We also appreciate your input and will consider creating a beginner-friendly tutorial to help first-time owners like yourself. If you have any questions in the meantime, feel free to reach out—we’re happy to help!
Knowingly Sent Wrong Product
Ordered shisha that showed as in-stock on the website, but was knowingly sent the wrong kind. I wouldn't have minded it if they simply cancelled the ordered or had contacted me before switching the product, but they chose to inconvenience me with having to return the product. The only reason I don't give them 1 star is that they were at least nice about it and didn't try to charge me for a restocking fee.
1 december 2024
Omdöme utan inbjudan
Svar från iconhookah.com
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience this caused. We understand how frustrating it can be to receive the wrong product, and we always strive to ensure our customers are fully satisfied. While we missed the mark on communication this time, we’re grateful for your understanding and appreciate your kind words about our customer service.
We are continuously working to improve our processes and will make sure to take this feedback into account for future orders. If there’s anything further we can do to make this right, please don't hesitate to reach out.
Thank you again for your understanding, and we hope to serve you better in the future.
Svar från iconhookah.com
Thank you for reaching out, and I'm sorry to hear about the damaged items and the nearing expiration date. We take product quality and customer satisfaction seriously, and we want to resolve this for you as quickly as possible.
Could you please provide us details about the damaged items, such as pictures or the order number and send it to our customer support email? This will help us assess the issue and determine the best solution, whether it be a replacement or a refund.
Looking forward to resolving this for you.
Never made mistakes with orders
20 december 2024
Svar från iconhookah.com
Thank you for your message. We're glad to hear that you've had positive experiences with your orders so far! If there's anything we can assist you with or if you ever have any questions in the future, please feel free to reach out.
We appreciate your continued support!
Smooth process and great brands
25 december 2024
Svar från iconhookah.com
Thank you for your kind words! We’re thrilled to hear that you had a smooth experience and enjoyed our selection of brands. If you need anything else or have any questions, don’t hesitate to reach out.
We look forward to serving you again soon!
j'ai pas recu ma commande Order #23757
26 november 2024
Svar från iconhookah.com
Thank you for your message regarding Order #23757. We apologize for any confusion or inconvenience. Please note that we’ve already sent you an email with the details and next steps regarding your order. Kindly check your inbox (and your spam/junk folder just in case) for our update.
If you have any further questions or need additional assistance, feel free to reach out.
Great company!!!
Great company!!!
When I received my package everything was well put together and neatly packaged.
Will definitely be ordering again.
26 november 2024
Svar från iconhookah.com
Thank you so much for your kind words! 😊 We're thrilled to hear that you loved how your package was put together and that it arrived in perfect condition. Your satisfaction means the world to us, and we can't wait to serve you again. If there's anything else we can do to make your next order even better, feel free to let us know.
A Better System
I am glad my stuff arrived however there was no notification on when it would have been sent out nor any proccessing receipts to indicate a purchase was made even though I submitted an email. I think it should alert people with a purchase receipt and notify when items are arriving in the future.
27 november 2024
Svar från iconhookah.com
Thank you for sharing your experience and for bringing this to our attention. We’re glad to hear your items arrived safely, but we sincerely apologize for the lack of communication regarding your order status and receipt. Your feedback is invaluable, and we’re already working on improving our system to ensure purchase receipts and shipment notifications are sent promptly in the future.
If there’s anything else we can assist you with or further clarify about your recent order, please don’t hesitate to reach out. We appreciate your understanding and look forward to providing you with a smoother experience next time.
Great and caring customer service
8 december 2024
Omdöme utan inbjudan
Svar från iconhookah.com
Thank you so much for your kind words! 😊 We’re delighted to hear that our customer service made a positive impression. Caring for our customers is at the heart of what we do, and we’re here whenever you need us. Looking forward to assisting you again soon!
Great service
31 oktober 2024
Svar från iconhookah.com
Thanks so much! Glad you had a great experience! If you ever have any concerns or need assistance, feel free to reach out—we’re here to help!
Everything was amazing
Everything was amazing! From great customer service and fast shipping. To products quality.
30 oktober 2024
Svar från iconhookah.com
Thank you so much! We're thrilled to hear you loved everything—from the service and shipping to the product quality. If you ever have any questions or need anything, don’t hesitate to reach out!
Svar från iconhookah.com
Thank you! Glad you loved the delivery, packaging, and products. Feel free to reach out anytime!
Svar från iconhookah.com
Thank you! Glad you enjoyed the fast service. Reach out anytime if you need anything!
Super fast shipping
Super fast shipping. Easy to use website. Love their products
18 september 2024
Omdöme utan inbjudan
Svar från iconhookah.com
Thanks so much for the kind words! We're happy to hear the shipping was quick and the website was easy to navigate. It means a lot that you love our products—let us know if there's anything we can help with
Great shop
Great shop, with high quality of products and super fast international shipping
I’m very satisfied Of all
25 augusti 2024
Omdöme utan inbjudan
Svar från iconhookah.com
Thanks so much for the great feedback! We’re so glad you’re happy with the quality of our products and the fast shipping. We truly appreciate your support and are here if you need anything!
The head of the hookah is not what you…
The head of the hookah is not what you promised in your picture. It’s not good unfortunately.
23 augusti 2024
Svar från iconhookah.com
Thank you for sharing your feedback, and we’re sorry to hear that the hookah head didn’t meet your expectations. We strive to provide exactly what’s shown, and we’d love to make this right. Please feel free to contact us through our support email or the contact page on our website, and we’ll assist you further!
Svar från iconhookah.com
We're sorry to hear about the confusion regarding your return. We’ve processed the refund on our end, but for more details or if you need further assistance, please reach out to us through our support email or the contact page on our website. We're here to help!
Great service and timely delivery!
20 juli 2024
Omdöme utan inbjudan
Svar från iconhookah.com
Thanks so much for the kind words! We're glad to hear you had a great experience with our service and delivery. If you need anything else, don't hesitate to reach out!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.