I ordered 7-8 different hookah Tobaccos, all different brands and flavors. I’ve gotten to try out most of them already and they are top notch. Good quality and all are NOT EXPIRED which is very impor... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
2 of my e-hookahs exploded while charging for the first time prior to the the first use. I’ve tried calling customer service and online chat assistance without any success. The response by email seems... Se mer
Företaget har svarat
The first time that my friend brought this..I was unbelievable, is too easy and perfect, since that,I always getvit,and tell my friends about it,they start buying too
Företaget har svarat
I am from caribbean island St. Kitts and Neivs and recently ordered a hookah from Icon Shop. I was very impressed with the entire experience. The hookah arrived safely, was well-packaged, and the qua... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The best online store to buy hookahs, shisha tobacco, coals, and hookah accessories. Our highest priority is customer satisfaction.
Kontaktuppgifter
3,9
Bra
479 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 78 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från iconhookah.com
We sincerely apologize for the inconvenience and understand your concern about not receiving your purchase. We’ve already reached out to your email with more details and updates regarding your order. Please check your inbox (and spam/junk folder just in case) for our message.
If you have any further questions, feel free to reply to that email — we’ll be happy to assist you right away.
Great prices and assortment
Super fast and reasonably priced shipping. The packaging was very nice too. Will definitely buy from there again.
27 september 2025
Omdöme utan inbjudan
Svar från iconhookah.com
Thank you so much for your kind feedback!
We’re glad to hear you enjoyed the fast shipping and packaging. We truly appreciate your support and look forward to serving you again soon!
10/10 experience. Would recommend.
I ordered 7-8 different hookah Tobaccos, all different brands and flavors. I’ve gotten to try out most of them already and they are top notch. Good quality and all are NOT EXPIRED which is very important. I’ve bought shisha before that past its expiration date which was not good and ultimately gave me headaches after smoking. 10/10 to iconhookah. Will be regularly ordering from here moving forward.
12 september 2025
Omdöme utan inbjudan
Svar från iconhookah.com
Thank you so much for your feedback! 🌟 We’re thrilled to hear that you enjoyed the different brands and flavors of hookah tobacco you ordered. Quality and freshness are always a top priority for us, so we’re glad everything arrived in perfect condition and well within date.
We appreciate your trust in IconHookah and look forward to being your go-to source for shisha. Enjoy your sessions, and we’ll be here whenever you’re ready for your next order!
Exceptional customer service
Exceptional customer service. Any question I have is answered quickly, can’t say enough great things about your staff and selection of products. Thank you! Very refreshing to have this kind of customer service.
24 augusti 2025
Svar från iconhookah.com
Thank you so much for your kind words. We’re delighted to hear that you’ve had such a positive experience with our team and products. Providing excellent customer service is very important to us, and your feedback means a great deal. We truly appreciate your support.
Gyors
Gyors szàllítàs Magyarorszàgra röpke 10 nap, ès a magyarorszàgi kèszlethez /àrakhoz kèpest korrekt visszatèrő vàsàrló leszek az biztos! 😁👍
19 augusti 2025
Svar från iconhookah.com
Thank you so much for your kind words! We’re really happy to hear that your order arrived quickly and that you’re satisfied with the prices compared to the local options. We truly appreciate your support and look forward to serving you again soon.
They are very good
22 april 2025
Svar från iconhookah.com
Thank you so much for your kind words! We’re glad to hear you’re enjoying it.
My order came in a timely manner and…
My order came in a timely manner and all my flavors are delicious.
1 augusti 2025
Omdöme utan inbjudan
Svar från iconhookah.com
Thank you so much for your feedback! We're thrilled to hear your order arrived on time and that you're enjoying all the flavors. Let us know if you ever need anything else!
Svar från iconhookah.com
Thank you so much for the kind words! We're thrilled to hear you loved the product and had a great delivery experience. Looking forward to serving you again soon!
Very effective
One of the best website to order Hookah accessories, good and fast service!
19 juli 2025
Omdöme utan inbjudan
Svar från iconhookah.com
Thank you so much for the kind words and support! We're thrilled to hear you’re happy with our selection and service. If there’s ever anything you need or if we can make your experience even better, don’t hesitate to reach out. Enjoy your sessions.
Svar från iconhookah.com
Thank you for your message, and we sincerely apologize for the inconvenience and delay you experienced.
We’ve sent you a message via email with the details regarding your order. Please check your inbox (and spam/junk folder just in case).
Thank you for your patience, and we truly appreciate your understanding.
Quality product
Quality product and the order to delivery is quick. Would like to see more larger options for the popular products
11 juli 2025
Omdöme utan inbjudan
Svar från iconhookah.com
Thank you so much for your kind feedback! We're thrilled to hear you were happy with the product quality and delivery speed.
We really appreciate your suggestion about offering larger size options for popular products — that's valuable input, and we’ll definitely pass it along to our product team for consideration.
If there’s a specific product you'd like to see in a larger size, feel free to let us know!
Thanks again for your support, and we look forward to serving you again soon.
Ne surtout pas se faire livrer en France
Le site semble sérieux, commande envoyée rapidement et bien suivie.
Malheureusement, si vous commandez depuis la France, sachez que les colis contenant du tabac à chicha sont systématiquement bloqués par les douanes.
Résultat : vous perdez l'argent, car le vendeur ne rembourse que si le colis lui est retourné, ce qui n’est pas possible en cas de saisie.
Dommage, car les produits sont rares et intéressants, mais inaccessibles depuis la France.
Je mets 3/5 pour prévenir les clients français, même si le service du site n’est pas en cause directement.
30 maj 2025
Svar från iconhookah.com
Thank you for your honest feedback.
We’re glad to hear you were satisfied with our service and shipping process. However, we truly regret the issue you experienced with French customs.
Unfortunately, local customs regulations—especially regarding tobacco products—are beyond our control. As stated in our shipping policy, we can only offer refunds if the package is returned to us, which is not possible in the event of a seizure. We completely understand how frustrating that can be and genuinely wish there were a way around it.
We appreciate you taking the time to inform other customers, and we hope that in the future regulations may change to make these products more accessible.
If you ever have questions before placing an order or need assistance with alternative products, feel free to reach out to our support team. We’re always here to help.
Svar från iconhookah.com
Thank you so much for your kind words!
We're glad to hear the shipping was fast and that you're happy with the product.
We appreciate your support and hope to serve you again soon! 😊
Fake, Lies, Dishonest company
People don’t shop here at all there disgusting people if ur packaging doesn’t get delivered they will not give no type of refund or send u another product out they will blame it on the postage people. They claim to be a great company when it comes to replacing anything that has not got delivered to you well that’s a lie, they won’t do any of that.
23 april 2025
Svar från iconhookah.com
We sincerely apologize and are very sorry that this situation has caused frustration. As we’ve previously explained, this is not a simple case of a lost package—according to the USPS tracking information, the order was marked as delivered. We fully understand that you’re claiming it was not received, but when a package is scanned as delivered, it limits the actions we can take without further investigation.
We did offer to file a claim with USPS on your behalf, but you chose not to proceed at the time. That option is still open—if you’d prefer for us to move forward with the claim, we’re more than willing to assist. Please let us know how you’d like to proceed.
Great tobacco with new flavors
Great tobacco with new flavors. Fast shipping. Highly recommend
21 april 2025
Svar från iconhookah.com
Thank you so much for the great feedback! We're glad you enjoyed the new flavors and had a smooth shipping experience. We truly appreciate your recommendation and support! 🙌
No customer service
I’ve spent over $300
Wrong items delivered,
Have made multiple attempts to reach support for a resolution,
Tried calling but No one answers phone
No response to emails,
virtual chat offers no assistance
Have waited for hours for live agent with no luck
1 april 2025
Svar från iconhookah.com
We're truly sorry to hear about your experience and the frustration it's caused. This is not the level of service we aim to provide. Please rest assured we’re escalating this now to get it resolved promptly. Could you kindly confirm your order number and the items you received in error? We'll make it right as quickly as possible.
Svar från iconhookah.com
That’s awesome to hear! We're glad everything went smoothly with your order. Can’t wait to have you shop with us again soon—thanks for the support! 😊
The flavor is amazing it is exactly…
The flavor is amazing it is exactly like the description keep up the great work
26 mars 2025
Omdöme utan inbjudan
Svar från iconhookah.com
Thank you so much for the kind words! We're thrilled to hear you loved the flavor and that it lived up to your expectations. We'll definitely keep the great work going—your support means a lot! 🙌
Company really takes good care of their…
Company really takes good care of their customers
1 mars 2025
Omdöme utan inbjudan
Svar från iconhookah.com
Thank you! We truly appreciate your kind words. Taking care of our customers is always our top priority! Let us know if there's anything else we can do for you. 😊
This was the best order
19 februari 2025
Svar från iconhookah.com
Thank you for your kind words! We’re so happy to hear that this was your best order. Your satisfaction means a lot to us, and we truly appreciate your support.
If there’s anything else we can do for you, don’t hesitate to reach out. Looking forward to serving you again!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.