I ordered 7-8 different hookah Tobaccos, all different brands and flavors. I’ve gotten to try out most of them already and they are top notch. Good quality and all are NOT EXPIRED which is very impor... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
2 of my e-hookahs exploded while charging for the first time prior to the the first use. I’ve tried calling customer service and online chat assistance without any success. The response by email seems... Se mer
Företaget har svarat
The first time that my friend brought this..I was unbelievable, is too easy and perfect, since that,I always getvit,and tell my friends about it,they start buying too
Företaget har svarat
I am from caribbean island St. Kitts and Neivs and recently ordered a hookah from Icon Shop. I was very impressed with the entire experience. The hookah arrived safely, was well-packaged, and the qua... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The best online store to buy hookahs, shisha tobacco, coals, and hookah accessories. Our highest priority is customer satisfaction.
Kontaktuppgifter
3,9
Bra
479 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 78 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från iconhookah.com
Thank you so much! We truly appreciate your kind words.
We’re glad you’re happy with the quick delivery and the quality of our products. Looking forward to serving you again soon!
I love that are quick with the delivery…
I love that are quick with the delivery and also the product is good.
28 januari 2026
Svar från iconhookah.com
Thank you so much! We’re happy to hear you love our quick delivery and that you’re enjoying the product. We truly appreciate your support!
The variety available in the store is a…
The variety available in the store is a beautiful thing
19 januari 2026
Svar från iconhookah.com
Thank you so much! We’re really glad you appreciate the variety we offer. It means a lot to us — we’re always working to bring in the best selection possible for our customers.
The order #26995 had been placed on…
The order #26995 had been placed on 17/01/26 and it is still in transit without clear ETA for delivery
21 januari 2026
Svar från iconhookah.com
Hi,
Thank you for reaching out regarding order #26995.
Please contact our customer support team directly so we can look into the tracking details and provide you with the most accurate update. We’ll be happy to assist you further.
Looking forward to helping you.
Great packaging
Great packaging, fast delivery, and friendly support - all great service
1 februari 2026
Omdöme utan inbjudan
Svar från iconhookah.com
Thank you so much! We’re glad you’re happy with the packaging, fast delivery, and friendly support. We truly appreciate your kind words and support!
Svar från iconhookah.com
Thank you for the kind words! It's our pleasure to assist fast and accurately!
Reliable
With limited hookah options where I live, Icon has a great selection. My favorites are always in stock, and it doesn’t take long for shipment. What more can you ask for?
5 januari 2026
Omdöme utan inbjudan
Svar från iconhookah.com
Thank you so much for the great feedback! We’re happy to hear you enjoy our selection, consistent stock, and fast shipping. We truly appreciate your support!
my order still in the US since 18 DEC
19 december 2025
Svar från iconhookah.com
We’re very sorry for the delay and the inconvenience this has caused. If you haven’t already, please contact us directly with your order number so we can look into this for you and assist further.
Svar från iconhookah.com
Thank you for your kind words!
Strong Warning
Strong Warning
Do NOT trust this store.
Icon Hookah sent me a product that is NOT the same as advertised.
I confirmed in writing before purchase that the Al Nakhla Two Apples was original and identical to the website image. That was not true.
What I received:
Completely different packaging
Does not look original
Not what was promised
This is misleading and dishonest.
Buy at your own risk. I do not recommend this store.
22 december 2025
Omdöme utan inbjudan
Svar från iconhookah.com
We’re truly sorry to hear about your experience and understand how frustrating this must have been. Al Nakhla does update its packaging from time to time, and while the packaging may differ from the website image, the product itself is authentic and sourced from authorized distributors. If you still have concerns, please reach out to us directly so we can review this and assist you further.
Svar från iconhookah.com
Thank you so much for the great feedback! We’re happy to hear your order arrived quickly and in perfect condition. We truly appreciate your support!
Items were missing from my order
Items were missing from my order. Major turn off. I love my godzilla hookah bowl but the size is accurately recorded in the description. It does not fit all or most hookah devices. The size and specific hookah should be innthe description so people will know if the bowls will fit their device. Im afraid I won't be able to use it often but it looks amazing.
24 oktober 2025
Omdöme utan inbjudan
Svar från iconhookah.com
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience.
We sincerely apologize for the missing items in your order — that’s absolutely not the experience we want for our customers, and we understand how frustrating that can be. Please feel free to reach out to our support team so we can review this and make it right.
We also really appreciate your honest feedback regarding the Godzilla hookah bowl. We’re glad to hear you love the design, but we completely understand your concern about fitment. Your suggestion to clearly list specific size details and compatible hookah devices is valid and helpful, and we’ll be sharing this with our product team so we can improve the description and set clearer expectations for future customers.
Thank you again for taking the time to let us know — your feedback helps us improve.
Excellent product and fast service!
Excellent product and fast service! Flavors came as advertised
15 oktober 2025
Svar från iconhookah.com
Thank you so much! We’re happy to hear you loved the product and that everything arrived quickly and as expected.
Keep up the great work !!!
23 oktober 2025
Omdöme utan inbjudan
Svar från iconhookah.com
Thank you so much! We truly appreciate your support — we’ll definitely keep it up!
Make sure you get insurance
I will never order from them again. USPS lost my package, they said it was destroyed in a fire. I had to call USPS myself numerous times and request the same documentation they sent icon so that icon could stop lying to me saying that my package was still being delivered 3 weeks later. I’m happy that I always include the insurance on my packages because the customer service at this place is horrible. They barely wanted to give me my money back so I can’t imagine what would have happened if my package was uninsured. I’ve ordered often from them in the past but this situation made them lose a faithful customer due to the lack of their Customer Service.
8 oktober 2025
Svar från iconhookah.com
We’re truly sorry to hear about your experience and understand how frustrating this situation has been. Unfortunately, once a package is in USPS’s possession, we’re limited to the information and updates provided by the carrier — and in this case, the fire incident was entirely beyond our control.
That said, we’re glad you were able to receive a refund through your insured shipment, and we genuinely apologize if our communication fell short during the process. Your feedback is valuable, and we’ll use it to improve how we handle rare situations like this moving forward.
We sincerely appreciate your past support and are sorry to have lost your trust over this issue.
Svar från iconhookah.com
We truly appreciate your feedback and are delighted to know that you were satisfied with the product.
Svar från iconhookah.com
That’s awesome to hear! I’m so glad your order arrived quickly and that you enjoyed the flavor. Thanks so much for sharing your feedback — we really appreciate it!
Very good
Very good, quick and upfront with all information. Will use again
15 september 2025
Omdöme utan inbjudan
Svar från iconhookah.com
Thank you so much for your kind words! I’m really glad to hear you had a great experience with us. We truly appreciate your trust and look forward to serving you again soon!
Don’t shop from this place
Don’t shop from this place! Wrong product description, sent missing parts!! Not as advertised on their website!! They don’t answer the phone to start the return process!! It’s shady place!
4 oktober 2025
Omdöme utan inbjudan
Svar från iconhookah.com
We’re truly sorry to hear about your experience — that’s definitely not what we want for our customers.
We’d like to make things right. Could you please reply with your order number or the email used for your purchase so we can look into this immediately? We’ll review the issue and ensure that any missing parts or incorrect items are resolved as quickly as possible.
Our team also handles all return requests promptly via email to ensure proper documentation and tracking, so we’ll guide you through that process once we locate your order.
Thank you for bringing this to our attention — we’ll make sure this is taken care of.
Great hooka flavors and safe website
Everything online..easy purchase...fast shipping... hooka flavors that i got are the best i ever had in my life... great quality. I was scared on scammers at 1st but now im happy placing my 2nd order with this wonderful website. Thank you
3 oktober 2025
Omdöme utan inbjudan
Svar från iconhookah.com
Thank you so much for your kind words! 🙏 We’re thrilled to hear you enjoyed your experience and that our hookah flavors exceeded your expectations. We truly appreciate your trust and support
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.