ibericoclub.com Omdömen 

34
•
TrustScore 3 av 5

2,8

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

They are amazing, customer service and sales department are absolute amazing!! The product is the best!! Can’t wait to get my next ham from Ibérico Club.. by the way!! I’m Spaniard from BCN in the... Se mer

Betygsatt 1 av 5 stjärnor

Ordered boquerones, which were quite pricey - what arrived was a disgrace: a tray of tiny mushed fish flakes. That was just the beginning - they don’t actually respond on live chat, or to emails, or... Se mer

Betygsatt 1 av 5 stjärnor

I ordered 300$ worth of jamon and accompaniments. After everything went through paypal and they took payment, I noticed they had the wrong delivery address. There was no phone number, so I tried the c... Se mer

Betygsatt 3 av 5 stjärnor

Great Product, not so good shipping and handling time, they advertise if you place your order before 12pm it will ship same day, that doesn't happened, they also advertise 24/7 and outstanding custom... Se mer

Företagsinformation

Skrivet av företaget

Award-winning selection of gourmet food from Spain, delivered to your door in the USA. 100% Free Shipping


Kontaktuppgifter

2,8

Medel

TrustScore 3 av 5

34 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 16 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

2,8

Alla omdömen

(34)

9 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

The best Ibérico ham

They are amazing, customer service and sales department are absolute amazing!! The product is the best!!
Can’t wait to get my next ham from Ibérico Club.. by the way!! I’m Spaniard from BCN in the US!!

12 oktober 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

It is more than an abuse

It is more than an abuse, the money they charge for what the sent. First and last time I buy something from these people.

11 oktober 2026
Omdöme utan inbjudan
Logotyp för ibericoclub.com

Svar från ibericoclub.com

Hi Oscar, thank you for sharing your feedback. We’re very sorry that the quantity you received didn’t feel sufficient for the price paid.

The price and weight of every product are clearly published on our website, so customers can review exactly what they’re purchasing before placing an order. Even so, we’re sorry your purchase didn’t meet your expectations.

Please contact us directly so we can offer you a discount on your next purchase. We’d appreciate the opportunity to give you a better experience.

The Ibérico Club Team

Betygsatt 1 av 5 stjärnor

No food, no customer support.

I ordered 300$ worth of jamon and accompaniments. After everything went through paypal and they took payment, I noticed they had the wrong delivery address. There was no phone number, so I tried the company chatbox..no response, filled the on site form..no response, wrote 4 emails, no response. I haven't gotten an order from them and they won't respond to me, even after I asked them to cancel and refund me, so I filed a grievance with PayPal. Terrible site!

4 september 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

My order remains incomplete for weeks…

My order remains incomplete for weeks with absolutely no response from company I have tried calling, texts and emails
No response I ordered seafood broth and piquillo peppers I received 3 out of the 4 cans I ordered and NO peppers at all
Shame on them

27 augusti 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

The boquerones were a disgrace!

Ordered boquerones, which were quite pricey - what arrived was a disgrace: a tray of tiny mushed fish flakes. That was just the beginning - they don’t actually respond on live chat, or to emails, or to texts…. there apparently isn’t an actual customer support phone line… so trying to get a refund is a major time waste. Very frustrating - there are much better options I will stick to going forward.

21 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I recently came back from Spain & was…

I recently came back from Spain & was wanting a taste of it again.
When my first order arrived, one jar of olives had opened and leaked. I reached out and the company made it right fast! The customer service and the interaction was professional, kind & caring.
The items themselves were delicious and exactly what I’m looking for. I placed a second order for some family that was also with me in Spain. Thank you Iberico Clib for the tasty items and great customer service!

5 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The ham was excellent quality

The ham was excellent quality. Would order again.

24 april 2026
Omdöme utan inbjudan
Logotyp för ibericoclub.com

Svar från ibericoclub.com

Hi Michael,

Really appreciate you taking the time to share this. I’m glad you enjoyed the ham — we put a lot of care into sourcing the very best, so it means a lot to hear it landed well.

Looking forward to having you back soon.

Betygsatt 1 av 5 stjärnor

Damaged product and limited shelf life

I am very disappointed with my purchase experience. The sales process was extremely frustrating and inefficient. I had to send many emails back and forth just to resolve basic issues with their website and redeem a gift card — something that should have been straightforward took weeks of messaging. When my order finally arrived, the box was badly damaged, making it completely unsuitable as a gift. To make matters worse, the product itself had an extremely limited shelf life; it was set to expire in less than a month from delivery. This is completely unacceptable for a premium food item, especially if you’re planning to give it to someone else. Overall, I would not recommend buying from this company unless they radically improve both their customer service and product handling.

6 oktober 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Outstanding jamón, quick delivery

I’m in New York and my order arrived with fast, free shipping. The jamón is incredible—authentic flavor and great quality. Smooth experience from start to finish. I’ll definitely be back for more.

21 augusti 2025
Omdöme utan inbjudan
Logotyp för ibericoclub.com

Svar från ibericoclub.com

Thank you so much for your kind words! We’re delighted to hear that your jamón arrived quickly and that you’re enjoying its authentic flavor and quality. Bringing a true taste of Spain to New York is exactly what we strive for.

We truly appreciate your support and look forward to serving you again soon. Más jamón is always a good idea!

Betygsatt 5 av 5 stjärnor

The best of Spain

The best of Spain, right here in the US.
I’m Jordi, originally from Spain and now working in the food space in the US. I truly appreciate quality and good service, and Ibérico Club delivers both. I consider myself a connaisseur :)

From olives to chorizo to other Spanish delicacies, anchovies, yummy! everything I’ve ordered has been authentic, perfectly packed, and shipped free and fast. It feels like bringing a piece of Spain straight to my home.

For anyone in the US who loves Spanish food, this is as good as it gets.

27 augusti 2025
Omdöme utan inbjudan
Logotyp för ibericoclub.com

Svar från ibericoclub.com

Thank you so much, Jordi! 🙌 Coming from someone originally from Spain and working in the food space, your words mean the world to us. We’re thrilled to know that our products bring you the authentic flavors you love, all the way here in the US.

We’ll keep working hard to make sure every order feels like a little piece of Spain delivered to your home. ¡Gracias por confiar en Ibérico Club! ❤️

Betygsatt 5 av 5 stjärnor

“Increíble experiencia con Ibérico…

“Increíble experiencia con Ibérico Club”
Hice una compra de jamón ibérico directamente desde España para enviárselo a un amigo en Miami y la experiencia fue perfecta de principio a fin. El pedido llegó rápido, bien empaquetado y en condiciones impecables.
Mi amigo quedó fascinado tanto con la calidad del jamón como con la presentación: auténtico sabor de España en su casa de Miami. La comunicación con la empresa fue clara y profesional en todo momento, y me dio mucha tranquilidad saber que estaba tratando con especialistas que realmente aman lo que hacen.
Sin duda volveré a comprar en Ibérico Club. Es una manera fantástica de compartir lo mejor de nuestra gastronomía española con familiares y amigos en Estados Unidos.

22 augusti 2025
Omdöme utan inbjudan
Logotyp för ibericoclub.com

Svar från ibericoclub.com

¡Muchísimas gracias por tu reseña! 🙏✨
Nos alegra enormemente saber que tu experiencia fue perfecta y que tu amigo en Miami disfrutó del auténtico sabor de España. 🐖

Cuidamos cada detalle para que el jamón y todos nuestros productos lleguen siempre en las mejores condiciones, y nos llena de orgullo que lo valores.

Será un placer volver a atenderte pronto y ayudarte a compartir lo mejor de nuestra gastronomía con tus seres queridos en EE.UU. ❤️

Betygsatt 1 av 5 stjärnor

Really bad

The worst online shop I've dealt with in a long time. They treat you terribly, promise a discount that then disappears, tell you they'll attend you in seconds and then ignore you for hours (literally), just repeating that they're attending other people. It's incomprehensible. Avoid them at all costs. Besides, I'm Spanish and the products they offer are very expensive if you look at the weight. I chose them for lack of a better option (or so I thought).

19 augusti 2025
Omdöme utan inbjudan
Logotyp för ibericoclub.com

Svar från ibericoclub.com

Dear Pepe,

We’re truly sorry to read about your experience and appreciate you taking the time to share your feedback. What you describe is far from the level of service we want to provide.

Regarding the discount, delays in chat response, and pricing concerns, we sincerely apologize for the frustration this caused. We will review your case carefully to understand what went wrong and ensure it doesn’t happen again.

Our mission is to share the highest-quality Spanish products in the U.S., and while these delicacies are more costly due to their artisanal production and import process, we always want our customers to feel they are receiving genuine value—not just in the products, but in the service as well.

We’d love the opportunity to make this right. Please contact us directly at info@ibericoclub.com so we can resolve the discount issue and restore your trust in us.

Thank you again for your feedback—it helps us improve.

Betygsatt 1 av 5 stjärnor

I made a purchase of almost 600…

I made a purchase of almost 600 dollars. Company did only email me a confirmation of order. After 5 days without any update, I had to contact them myself. It turns out the order is on its way. This may sound whiny to some, but in a mega competitive market like the food one (I could have ordered through Amazon) I took a risk. I feel however, that the seller does not take seriously that buyers can feel insecure. Also, come on! to send updates via email on a big purchase is not an extra, it is a by-default practice.
My order has been two days on its way but nobody notified me until I texted them.
Not ok guys. Next time I will go to La Tienda.

8 juli 2025
Omdöme utan inbjudan
Logotyp för ibericoclub.com

Svar från ibericoclub.com

Dear Laura,

Thank you for sharing your feedback, and for trusting us with such a significant order. We completely understand your concerns about communication and want to provide some clarity.

Your order was placed through Facebook, and while we did notify them of the shipment, it is ultimately Facebook’s responsibility to forward those notifications to customers—which apparently did not happen in this case. We regret the confusion that caused.

Additionally, since the order was placed after our Friday cut-off time, it was shipped the following Monday. From there, it traveled with free shipping, and delivery was completed within our standard 5 business day timeframe.

That said, we agree that proactive communication is key—especially for larger purchases—and we’re working on ways to make sure our customers feel informed and confident at every stage of the process, no matter the channel they use to place an order.

We sincerely appreciate your feedback—it helps us raise our standards both in product and service.

Betygsatt 1 av 5 stjärnor

Missing some of the items in the package

I ordered four items and only received two contact customer service but they blame you for not purchase their (thief protection insurance ).My order only costs around $100. And I really don't understand why I have to pay extra insurance for $100 for shopping online in US. They did send me a pictures of how they packed the package, but I did reply them back some pictures was inside when I opened the package. anyway they said they're going to file a claim to UPS but it's been a month never heard anything.be aware.

17 maj 2025
Omdöme utan inbjudan
Logotyp för ibericoclub.com

Svar från ibericoclub.com

Thank you for your feedback, Yik. We're truly sorry to hear about your experience. We take these situations very seriously and always do our best to support our customers when something goes wrong.

To clarify, we did ship all four items in your order, as shown in the timestamped photos we sent you right before the package left our warehouse. Unfortunately, once a package is in transit, issues like theft or loss—while rare—can happen. That’s exactly why we include our $3 Theft & Damage Protection by default on every order. It allows us to immediately reship or refund your order at no cost if something goes wrong in transit. In your case, this protection was manually removed at checkout.

We understand it can be frustrating, especially on a $100 order, but without this coverage, we have very limited options once the package leaves our facility. That said, we still filed a claim with UPS on your behalf and continue to follow up, although these processes can take longer than we’d like.

We sincerely value your business and would love the chance to serve you better in the future. Please don’t hesitate to reach out again if there's anything else we can do to help.

Warm regards,
Ibérico Club Team

Betygsatt 5 av 5 stjärnor

I absolutely love Ibérico Club

I absolutely love Ibérico Club! The quality of the Jamón Ibérico is outstanding, and everything arrives perfectly packed and fresh. You can really taste the difference. Great customer service too. 100% recommended!

6 juni 2025
Omdöme utan inbjudan
Logotyp för ibericoclub.com

Svar från ibericoclub.com

Thank you so much for your kind words, Antonio! We're thrilled to hear you're enjoying the Jamón Ibérico — we take great pride in selecting only the finest quality. It means a lot to us that you noticed the care we put into packing and customer service too. ¡Gracias for being part of the Ibérico Club family! 🐖🇪🇸

Betygsatt 5 av 5 stjärnor

Incredible products and a true taste of…

Incredible products and a true taste of Spain! The ham was flavorful, beautifully marbled, and sliced to perfection. Shipping was fast, and the presentation made it feel like a luxury gift. Highly recommended for food lovers!

9 juni 2025
Omdöme utan inbjudan
Logotyp för ibericoclub.com

Svar från ibericoclub.com

Thank you so much for your wonderful review Carolina! We're delighted to hear you enjoyed the authentic taste of Spain, especially the Jamón! It's great to know the quality, presentation, and fast shipping all hit the mark. We truly appreciate your recommendation and look forward to sending more gourmet experiences your way. ¡Gracias y que aproveche! 🇪🇸🎁🐖

Betygsatt 5 av 5 stjärnor

great choice for real food!

The chorizo from Ibérico Club is absolutely delicious! It has the perfect balance of smoky, savory, and just the right amount of spice. You can tell it’s made with top-quality ingredients. A must-try for any charcuterie lover! Congrats!!

5 juni 2025
Omdöme utan inbjudan
Logotyp för ibericoclub.com

Svar från ibericoclub.com

Thank you so much Santiago! We're thrilled you loved the chorizo — it’s one of our personal favorites too! That perfect balance of smoky, savory, and spice is exactly what we aim for. Thanks for the kind words and for being a part of the Ibérico Club. ¡Salud y buen provecho! 🐖🥖🍷

Betygsatt 5 av 5 stjärnor

Love

Love, love, love everything we have ordered…and we have ordered many products multiple times😋
The Iberico melts in your mouth better than butter.
Every bite brings us back to Spain❤️

2 april 2025
Omdöme utan inbjudan
Logotyp för ibericoclub.com

Svar från ibericoclub.com

We are loving your review Maria! We can't thank you enough for your continued support. We are glad you are enjoying our delicacies and that they bring you guys back to Spain. Thank you so much María!

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