I order from Iberico Foods quite often, mainly to get my son’s favourite Cola Cao, and honestly they never disappoint. Orders are always dispatched so quickly, everything arrives perfectly, and the... Se mer
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I was under a tight timetable and the company was very responsive. I wanted a delivery for the bank holiday weekend and due to a snafu, I was not able to complete the order until the day before the we... Se mer
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Have ordered the Horchata on multiple occasions. Easy to navigate website, value for money product, well packed and fast delivery- will be ordering again.
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Delivery box badly damaged on arrival, arrived at least 24 hours late (so chilled products not chilled), 2 tins dented and one jar of lentils lacking liquid so layer of black lentils at the top.... Se mer
Företagsinformation
Skrivet av företaget
We are an award-winning importer of authentic and traditional Spanish products, our main aim is offering a unique range of products, carefully selected in person. Our portfolio includes more than 300 products, from 50 different suppliers, many of whom are dedicated family businesses that have farmed for generations. We are based in Henfield, where we have cold rooms for refrigerated products and we hold a 5 star hygiene rating, our premises being approved for food preparation by the local authority. We work with many of the best food establishments in Sussex and London, which seek to provide authentic Spanish flavors to their customers. We use overnight courier for nation wide deliveries!
Kontaktuppgifter
Unit 25, Winterpick Business Park, BN5 9BJ, Henfield, Storbritannien
- 01273 590282
- customerservice@ibericafood.com
- ibericafood.com
4,6
Utmärkt
804 omdömen
Har besvarat 71 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Chopped Serreno Ham more like Mince meat
Impressed with how quick they shipped my order & it was well packaged. Ordered the Chopped Serreno Ham 2kg, it isn't chopped its clearly been put through a mincer. Disappointed with it as the picture on the website it looked like it was going to be little chunks instead we have something that looks like it should be feed to my dogs. It also doesn't have a lot of taste to it unless you have a spoonful of it
7 november 2023
Omdöme utan inbjudan
A very quick service with overnight…
A very quick service with overnight delivery, Good quality food. I will definately recommend Iberica Spanish Foof
31 oktober 2023
Incredibly poor products and customer service - avoid!
Incredible... just got a response to a negative review I sent 10 months ago! They had the audacity to suggest their product was up to standard which is frightening for customers. The ham they sent me was completely inedible and would have been a danger to health if consumed. I simply asked for a refund or replacement, neither of which they were prepared to do. Avoid this company as they are dishonest and their products are terrible.
3 november 2023
Omdöme utan inbjudan
Fabulous fast efficient service
Fabulous fast efficient service. So pleased with the products. Delicious.
5 oktober 2023
Svar från Iberica Food
We're delighted to hear that you're so pleased with our products and our efficient service!
Your satisfaction is our top priority, and we're glad to know that you found our products delicious.
Absolute worst experience ever they…
Absolute worst experience ever they sent me spoil churros don’t buy from these guys
8 oktober 2023
Svar från Iberica Food
We deeply regret the inconvenience you've faced. While our team and courier endeavoured to ensure timely delivery, it's crucial for early morning deliveries, especially of frozen items like churros, that someone is present to receive them. The courier attempted twice, but the restaurant was closed, causing the delay. We appreciate your understanding and are committed to improving our services.
Svar från Iberica Food
Thank you Alan for your lovely feedback!
We're really happy to hear that you enjoyed our products and that our delivery met your expectations.
Your satisfaction truly brightens our day!
Great product and fast delivery
5 oktober 2023
Svar från Iberica Food
Thank you for your positive feedback!
We're delighted you loved our product and that our delivery was speedy!!
Que bien!
Que bien! Fast delivery - next day after order. Very nice gift option instead of flowers.
5 oktober 2023
Svar från Iberica Food
Thank you for your positive feedback!
We're delighted you loved our product, and that our delivery was speedy!! We look forward to serving you again.
Gracias !!
Svar från Iberica Food
Thank you for sharing your experience with our food quality, delivery time, and customer service.
We appreciate your feedback!
Svar från Iberica Food
Thank you for your positive feedback!
Very good quality Spanish products
Very good quality Spanish products, 100% recommendable, I can say I’m already an usual customer and never had a problem with them, very efficient delivery, the foods are of course awesome. Try them you wont be disappointed.
Only bad thing they don’t sell Anís del Mono for the Carajillo before siesta.
1 oktober 2023
Svar från Iberica Food
Thank you Ismael we truly appreciate your loyal support and your wonderful feedback!
It's fantastic to hear that you've been enjoying our very good quality Spanish products and that you've never encountered any issues. We take pride in our efficient delivery service and are thrilled to know that you find the foods awesome. While we don't currently offer Anís del Mono for your Carajillo before siesta, we'll certainly consider it.
Thank you for your recommendation, and we look forward to continuing to serve you!
Valencia paella kit
Ordered a Valencia paella kit, received within 5 days and excellent service. Well recommended.
26 september 2023
Svar från Iberica Food
Thank you for your order and kind words!
We're delighted that your Valencia paella kit arrived within 5 days and that you were pleased with our service. We hope you enjoyed your paella!
Your feedback means a lot to us.
Customer service leaves a lot to be desired ts company for the…
I recently used this company for the first time. The quality of the item I received (sobrasada) was exceptional and it was delivered promptly. What I found extremely annoying was the way a problem was dealt with. Another item I ordered was missing from my delivery. I contacted Iberica immediately. What could have been dealt with quickly by either refunding me or sending out a replacement turned into a long winded and tiresome process. Before they would do anything I was told I had to supply photographs of the packaging and paperwork from my order. This apparently would ensure they could identify ' the root of the problem'
Several e-mails later I was given a refund. They apparently pride themselves on their'outstanding customer service' They would do well to remember the old adage Actions speak louder than words.
10 september 2023
Svar från Iberica Food
Thank you for taking the time to share your feedback regarding your recent experience with us. I'm pleased to hear that you found the quality of our sobrasada exceptional and were satisfied with the promptness of the delivery. However, I deeply regret the inconvenience you faced with the missing item and the subsequent process.
At Iberica, we pride ourselves on delivering top-notch customer service. The steps you mentioned, such as requiring photographs of the packaging and documentation, are part of our standard procedures to identify and rectify potential discrepancies and ensure they do not recur. While our intention is always to resolve issues efficiently.
I sincerely apologize for the inconvenience this caused you. We hope you'll give us another chance in the future and see the steps we take in response to our customer's insights.
Excellent beer
I'm very happy with the service and more importantly, I found a beer I love after drinking it in Seville. Excellent beer and excellent service. I will definitely be buying again.
14 september 2023
Svar från Iberica Food
Thank you Danny for your positive feedback!
We're thrilled to hear that you're very happy with our service and that you found a beer you love after trying it in Seville.
Your feedback is greatly appreciated, and we look forward to serving you again.
Svar från Iberica Food
Thank you, Andrew, for your positive feedback!
We're delighted to have the opportunity to serve you. Our greatest satisfaction comes from knowing we can continue to provide our customers with excellent service.
The chorizo is delicious and the staff…
The chorizo is delicious and the staff are very efficient.
6 september 2023
Svar från Iberica Food
Thank you,Claire, for your positive feedback!
We're delighted to hear that you find our chorizo delicious and our staff very efficient. Thank you for your kind words!
Fast delivery and great products.
Fast delivery and great products.
I would definitely use them again.
6 september 2023
Svar från Iberica Food
Thank you for your positive feedback!
We're glad to hear about your experience. That means a lot to us.
We look forward to serving you again!
Shipped really promptly and the product…
Shipped really promptly and the product was delicious!
30 augusti 2023
Svar från Iberica Food
Thank you for your positive feedback!
We're pleased to hear that your order was shipped promptly and that you found the product delicious.
Svar från Iberica Food
Thank you for your feedback!
We're delighted to hear that you found our product superb, and we're pleased that it was delivered safely and you found it delicious.
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