I used i-bidder to buy an Auction247 lot in July 2025. I paid Auction247 £163 including postage, but have not received the goods. The invoice showed £118.80 for the lot and premium; my transfers w... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I mistakenly emailed customer services who replied in an instance offering to help. I explained it had been a mistake and I didn't need help. Considering I was wasting their time they were exceptional... Se mer
Do not buy any vehicles from this “auction” site. They have an undisclosed reserve, their timed auctions are not exactly timed once ended they post the same listing again several times later. Their st... Se mer
This company it's fraud 100 x NEW PACKAGED ASSORTED SWIM & UNDERWEAR MAY INCLUDE BRAND SUCH AS WONDERBRA, BOUX AVENUE, ANN SUMMERS, CONFITEX, SPANX, FIGLEAVES, POUR MOI, MIRACLE SUITS, SEA FOLLY, C... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Branded surplus stock direct from major retailers with up to 85% off RRP. The UK's largest digital auction marketplace for retail returns and surplus consumer product.
Kontaktuppgifter
The Harlequin Building, 65 Southwark Street, SE1 0HR, London, Storbritannien
- +44 203 725 5500
- customersupport@i-bidder.com
- i-bidder.com
2,5
Dålig
653 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 44 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Don’t buy on this platform they have…
Don’t buy on this platform they have too many scammers operating on it and many of them are protected by them. Complain to your local mp about this company and ensure they are accountable for allowing fraud and scams to occur on their site.
Also that Kenneth on chat is useless
19 mars 2026
Omdöme utan inbjudan
Email and telephone enquiries were…
Email and telephone enquiries were answered promtly and professionally.
24 mars 2026
Omdöme utan inbjudan
Ibidder complicit in corrupt selling
You will find no matter how big the theft or how corrupt the auction house, Ibidder will always be on their side. It has sold it soul for 4% (or whatever the commission is…).
So buy on the platform but no when you get done over by one of the conning corrupt auction houses (and there are many good ones as well…) that you’re on your own and they will be protected by Ibidder hiding behind its alleged T&Cs!
Shop at your peril…
20 mars 2026
Omdöme utan inbjudan
Very expensive ( hidden charges)
All I can say is I wish I had read the reviews before registering with I bidder
Be very careful with hidden charges, they are a very dear way of bidding on items , I unfortunately didn't read the t&cs, as someone else has stated screenshot your lot and terms and conditions, literally you can pay double of what your expecting and when your paying thousands that's quite a shock .
18 mars 2026
Omdöme utan inbjudan
Problems with bidding
At the start of an auction I wad unable to see the bids so got hold of Kenneth at support. He quickly diagnosed it as a fault with my computer and talked me through the procedure to fix it, enabling me to bid. Impressed with the service.
18 mars 2026
Omdöme utan inbjudan
Svar från i-bidder.com
Dear Rick,
Thank you for your kind feedback.
We’re delighted to hear that Kenneth was able to quickly identify the issue and guide you through the steps to resolve it, allowing you to bid successfully. We’ll be sure to pass on your appreciation to Kenneth.
It’s great to know you were impressed with the support you received, and we really appreciate you taking the time to share your experience.
Kind regards,
The i-bidder Team
Worst thing I ever done was registering…
Worst thing I ever done was registering to bid on this web site .
Complete scam I lost 11000 euro .
Stay clear buy some where else.!
6 mars 2026
Omdöme utan inbjudan
Svar från i-bidder.com
Good day,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience and understand how concerning it must be to feel that you have suffered a significant financial loss.
i-bidder operates as a platform that enables independent auction houses to list and manage their auctions. Auctioneers are responsible for their own listings, sale terms, payment arrangements and fulfilment of purchased lots. We take concerns about customers’ experiences seriously, and we would encourage you to contact our Customer Support team at customersupport@i-bidder.com with the details of the auction and any relevant information so the matter can be reviewed further.
Kind regards,
The i-bidder Team
What a disgrace of a company called to…
What a disgrace of a company called to apologise about a genuine mistake by accident couldn’t get back in time to cancel the bid . Called straight away and was treated very rudely even though I politely apologised.
24 februari 2026
Omdöme utan inbjudan
Svar från i-bidder.com
Dear Mrs Head,
Thank you for sharing your experience.
We’re very sorry to hear about the way your call was handled and understand how frustrating this must have been. i-bidder strives to ensure all interactions are professional and courteous.
If you have not already done so, please contact our Customer Support team at support@i-bidder.com with the details of your experience so we can review the matter and provide assistance.
Kind regards,
The i-bidder Team
Please do homework before bidding 👍
Title: Important to understand “Provisional Bid” and Underbid Invoicing
I want to share my experience so other bidders can proceed with caution and clarity.
In November 2025, I participated in a vehicle auction hosted via i-bidder. At 13:33 the platform confirmed I was no longer the highest bidder. However, 39 minutes later I received an email from the auctioneer stating “Congratulations, your provisional bid has been accepted” along with an invoice requiring payment within 24 hours by bank transfer.
As a bidder, this was confusing because I believed the auction had ended and that I had lost the lot.
The matter became complex and required involvement of my banks and further investigation. Ultimately, the auctioneer issued a full refund.
My advice to anyone using auction platforms:
• Screenshot the lot page before bidding
• Check the “Additional Fees” tab carefully
• Understand whether underbidders remain bound
• Be cautious of short payment deadlines
• Clarify in writing how a contract was formed
I recognise that i-bidder acts as a platform for independent auctioneers. However, bidders should fully understand how “provisional bid acceptance” works before participating.
I hope this helps others avoid confusion and stress
12 november 2025
Omdöme utan inbjudan
Svar från i-bidder.com
Dear Wayne,
Thank you for sharing your detailed experience.
We understand how confusing situations involving “provisional bids” and underbid invoicing can be, and we appreciate you highlighting this for the benefit of other bidders. i-bidder operates as a platform for independent auctioneers, who are responsible for their own listings, bids, invoicing, and payment arrangements.
We take all reports of misleading or unclear auction practices seriously. If you have not already done so, please contact our Customer Support team at support@i-bidder.com with the details of the auction and any supporting information, so the matter can be reviewed further.
Kind regards,
The i-bidder Team
SCAM WITH Ibidder AND 247 AUCTION
Ibidder is simply a platform, it’s the sellers that are running scams, but Ibidder do nothing to help the buyer, none communication. I won 2 battery power backs on 247 auction . WARNING DONOT BID ON ANY ITEM FROM 247, COMPLETE SCAM. Operated by a idiot from home, I won two battery chargers, he sent me one and when I eventually got hold of the idiot he said and I quote “ you only paid £30 for the two, so having one is still good value” the item also did not work and he said they are customer returns, I would love to meet this company in person. I can not believe Ibidder let this happen, but of course they do as they support the scam to make money -
1 augusti 2025
Omdöme utan inbjudan
Svar från i-bidder.com
Dear Brian,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience. i-bidder operates as a platform that allows independent auctioneers to host and manage their sales. All auctioneers are responsible for their own listings, descriptions, payment arrangements, and fulfilment of lots.
We take reports of misleading or fraudulent activity seriously. If you have not already done so, please contact our Customer Support team at support@i-bidder.com with the details of the auction and any supporting information so that we can review the matter further.
Kind regards,
The i-bidder Team
I find the web site really easy to use…and the customer service is excellent
I find the web site really easy to use and I can check back on either what has happened on bids I have place or what I have coming up and I get real time emails that alert me to changes in my bid status of lots I am interested in.
I have been with i-bidder for many years and trust them. Recently I had an experience that was a first. I had trouble contacting an auction house to arrange delivery of my winning Bids. I emailed i-Bidder and received a reply and after supplying the key information to James he sorted everything out for me. James kept in frequent contact and updated me regularly. The auction house contacted me and my goods are on their way. Thank you James!
9 februari 2026
Omdöme utan inbjudan
Svar från i-bidder.com
Dear Linda,
Thank you for taking the time to share your feedback.
We’re delighted to hear that you find the i-bidder platform easy to use and that real-time alerts keep you informed about your bids. It’s also wonderful to hear that James was able to assist you with your delivery issue and kept you updated throughout the process.
If you need further assistance, our Customer Support team is always available at support@i-bidder.com.
Kind regards,
The i-bidder Team
Very professional and helpful team
Very professional and helpful team. Supportive and excellent communication. Highly mannered and polite team
3 februari 2026
Omdöme utan inbjudan
Svar från i-bidder.com
Dear Labib,
Thank you for taking the time to share your feedback.
We’re delighted to hear that you found our team professional, helpful, and polite. Providing supportive and clear communication is very important to us, and it’s wonderful to know that your experience reflected that.
Should you need any further assistance, our Customer Support team is always available at support@i-bidder.com.
Kind regards,
The i-bidder Team
Excellent customer service
Excellent customer service. CYRIL was attentive and knowledgable Most helpful and rang promptly. Ipointed out how unscrupulous auctions like Cambridge and Swift asset were bleeding customers dry with high commision and then an outrageous admin charge of about £800 on each sale. READ TERMS VERY CAREFULLY DO NOT DEAL WITH ABOVE MENTIONED READ REVIEWS
6 februari 2026
Omdöme utan inbjudan
Svar från i-bidder.com
Dear Malcolm,
Thank you for taking the time to share your feedback.
We’re thrilled to hear that you had an excellent experience with our Customer Support team. It’s great to know that Cyril was attentive, knowledgeable, and provided prompt assistance. Positive feedback like yours is very encouraging to our team.
If you ever need further support or have questions about auction terms or charges, our team is always happy to help at support@i-bidder.com.
Kind regards,
The i-bidder Team
Won bid on I bidder to buy a van from…
Won bid on I bidder to buy a van from Brightwell auctions.paid invoice plus vat for van Then received 2nd invoice demanding payment of fees +vat plus there own commission fees which were 800.00 +vat which totalled around 1450 extra .I said I was not happy with there fee and sent someone to talk to yhem at registered address but business not at this address?Phoned up Brightwell ànd asked to see van before I paid 2nd payment they gave address of were vsn was being stored .was told to make payment by 12.00 next day otherwise would be charged for storage.I made full payment at 10.00 next day rang hannah at Brightwell office to confirm payment and asked about collection of vehicle .She said would ring me back .I then received a 3rd invoice demanding a further payment of around 1400 pound for storage costs I was flabbergasted. I Rng up office spoke to manager who told me that if I didn't pay in full I had no chance of getting van I bought van.in July and still not got van off Brightwell s.i believe they have mot van and taxed it on.1st September and sold it on again.They have not replied to any of my letters. Now owed £4700 pounds
3 juli 2025
Omdöme utan inbjudan
Svar från i-bidder.com
Good afternoon,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience and understand how concerning this situation must have been. i-bidder.com operates as a platform that allows independent auction houses to list and manage their auctions. Auctioneers are responsible for their own invoices, fees, descriptions, and the fulfilment of lots.
We take reports of disputes and irregularities seriously. If you have not already done so, please contact our Customer Support team at support@i-bidder.com with the details of the auction, invoices, and any supporting correspondence so that the matter can be reviewed further.
Kind regards,
The i-bidder Team
I bidder themselves are fine ive had no…
I bidder themselves are fine ive had no problem used them 4 times now amdnrecieved everything I won. Delivery is separate from them as they use various company's. One being DHL who delivered me a sofa (one man) who left it on the road outside house as he had no help however I bidder as a company are fine to use
30 januari 2026
Omdöme utan inbjudan
Svar från i-bidder.com
Dear Leee,
Thank you for taking the time to leave your review and for your positive comments about using i-bidder. We’re pleased to hear that your bidding experience has been straightforward and that you’ve successfully received the items you’ve won.
You are absolutely correct that delivery arrangements are handled separately by the auctioneer or their chosen courier, and not directly by i-bidder. We’re sorry to hear about the inconvenience you experienced with the delivery of your sofa, and we appreciate you highlighting this distinction for other bidders.
Your feedback is valuable and helps set clear expectations for users of the platform. We hope to continue providing you with a smooth bidding experience in the future.
Kind regards,
The i-bidder Team
I've logged in to i bidder then it asks…
I've logged in to i bidder then it asks me to sign in on to the auction company live bid and it will not allow me to do so. So I missed out on winning bids! Thanks!
31 januari 2026
Omdöme utan inbjudan
Svar från i-bidder.com
Good day,
Thank you for bringing this to our attention, and we’re sorry to hear about your experience.
Access to live bidding on i-bidder requires bidders to be logged in both to their i-bidder account and to the live bidding app. If a session expires, cookies are blocked, or the browser does not complete the handover correctly, this can unfortunately prevent access to live bidding and result in missed bids.
We appreciate how frustrating this is, particularly during a live auction. Our support team is always happy to assist with troubleshooting login or access issues, and we strongly recommend contacting us as soon as a problem occurs so we can help in real time where possible.
Your feedback has been noted and helps us identify areas where the login and live bidding process can be improved.
Kind regards,
The i-bidder Team
This full site is a SCAM
This full site is a SCAM, don't get me wrong there are a FEW small deals but they are few and far between. They manipulate the prospective customer from the moment they grab your attention. "A WEALTH OF INFORMATION LEADS TO A POVERTY OF ATTENTION".
Indeed by the time you buy ANYTHING you will no doubt be able to buy it much cheaper elsewhere. Returns are a NO NO as you will end up losing the majority of the time and do not buy any Cars, Vans and Plant as there will be a RESERVE and then 20% Buyers Premium and 20% VAT.
Save your money and STAY AWAY FROM THIS SCAM.
2 januari 2026
Omdöme utan inbjudan
Svar från i-bidder.com
Dear Michael,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating fees and reserve prices can be if expectations are not met.
To clarify, i-bidder provides the online platform that enables independent auctioneers to list and run their auctions. Each auctioneer sets their own lot terms, fees, and reserve prices, and i-bidder does not control or set these.
We’ve shared your comments internally, as feedback like this helps us work with auctioneers on transparency, best practices, and improving the bidder experience.
If you’d like to provide further details, please contact us at customersupport@i-bidder.com.
Best regards,
The i-bidder Team
couldn’t bid because I couldn’t login…
couldn’t bid because I couldn’t login after registering.
24 januari 2026
Omdöme utan inbjudan
Svar från i-bidder.com
Good day,
Thank you for your feedback. We’re sorry to hear you experienced difficulties logging in after registering.
If you’re still having trouble, please contact us at customersupport@i-bidder.com and our team will be happy to assist you in accessing your account.
Best regards,
The i-bidder Team
Avoid avoid avoid!!!!!!
I didn’t even want to give this company 1 star… in error bought my daughter a car for 5k, the details said it was fully working etc arrived and didn’t start, needed new gear box and pretty much everything, been to 3 garages at huge cost and all said it was scrap! No come back from I bidder ….. AVOID AVOID AVOID!! Utter con and 6k out of pocket and no car for my daughter
16 juli 2025
Omdöme utan inbjudan
Svar från i-bidder.com
Dear Hannah,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how frustrating it is when an item does not meet expectations.
To clarify, i-bidder provides the online platform that allows bidders to participate in auctions run by independent auctioneers. Each auctioneer is responsible for the description, condition, and delivery of their items, and i-bidder does not inspect, handle, or sell items directly.
We take feedback like yours seriously and have shared your comments internally, as they help us work with auctioneers on transparency, best practices, and improving the bidder experience.
If you would like us to review this further, please contact us at customersupport@i-bidder.com with your auction and lot details.
Best regards,
The i-bidder Team
Poor customer service for long time user of the platform.
I have used i-bidder.com for a long time and as such on reading some of the reviews, I can see that users were not fully aware of what the platform does and how it works. Think of it as a platform that allows small businesses to sell online without having to handle a website until they are ready. So complaints about pricing are not down to the platform but down to the user who did not read the terms and conditions of the individual auction house agreement when they bid. Many a time I have seen a bargain only to see large hammer fees or no delivery.
However, an area where I thought i-bidder.com might be weak is if there is an issue with an individual auction house. This has now happened to me. The fact that they will not support a user on their platform when an auction house has not delivered goods, and that auction house can/will blacklist a users account affecting their standing on the platform is quite frankly shocking.
I would probably say don't use Supreme Auctions anymore, I was previously complimentary of them, but there is a change in their operation which makes them appear a little cut throat, and obviously this is something I-bidder.com cannot deal with, as I am sure that some of the terms that this auction house now uses may be breaking some consumer laws, even if they are part of the agreement before bidding.
I will be contacting my bank to initiate a chargeback request for my non delivered goods.
14 januari 2026
Omdöme utan inbjudan
Svar från i-bidder.com
Dear Mr Pierre,
Thank you for taking the time to share your detailed feedback. We’re sorry to hear about the issues you’ve experienced and understand how concerning it is when items are not delivered as expected.
To clarify, i-bidder provides the online platform that allows independent auctioneers to list and run their auctions. Each auctioneer is responsible for their own listings, item descriptions, and delivery arrangements, and i-bidder does not handle or dispatch items on behalf of auctioneers.
We take feedback of this nature seriously and have shared your comments internally, as they help us engage with auctioneers on transparency, best practices, and improving the experience for all bidders.
If you would like to provide further details for us to review, please contact us at customersupport@i-bidder.com with your auction and lot information.
Best regards,
The i-bidder Team
Svar från i-bidder.com
Dear Asif,
Thank you for sharing your feedback. We’re sorry to hear about your experience.
To clarify, i-bidder provides the online platform that connects bidders with independent auctioneers. Each auctioneer is responsible for their own items, fees, and terms of sale.
We’ve shared your comments internally, as feedback like this helps us work with auctioneers on transparency and best practices for bidders.
If you’d like to provide further details, please contact us at customersupport@i-bidder.com.
Best regards,
The i-bidder Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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