LOVE the Hypersoft sneakers! They are everything that is advertised. Finally a good supportive shoe that does not hurt my toes or slip in the heels, and no annoying laces. Perfect! Now l do not want... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great customer service. Ordered a pair of sneakers online, received with 2 weeks, unfortunately they were a bit tight. I contacted the company to ask how ai can return these in exchange for a larger s... Se mer
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I ordered hypersoft sneakers specifically for planter fasciitis. I got them within 2 weeks as expected. They look nice and are made of nice fabric, however, they are very harsh for my sick heels, even... Se mer
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Excellent shoes and service normal shoe size 5and half ordered size 5 a little to small toes right at end of shoe. Resent me size 6 replacement no charge love them never of my feet like walking on ai... Se mer
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Kontaktuppgifter
Österrike
- hypersoftsneakers.com
4,0
Bra
7 tn omdömen
Ingen aktuell inbjudningshistorik
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A great Product
A great Product, that was better than advertised. Material is soft, stretchy and comfortable. Thank you.
10 november 2022
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Dear Patricia,
Thank you for your feedback!
I`m glad to hear that you find our Hypersoft sneakers comfortable, stretchy, and very soft. You have enumerated all the qualities our Product development team had in mind when they were designing these sneakers! All this lets us know that our efforts are worth it. We care about every review of our product, which makes us work harder for your needs because we believe in constant development.
Until next time, see you at our online shop!
All the best,
Lara
DO NOT BUY
After a long wait and no contact or invoice the shoes arrived and they are so badly made it’s disgusting how this company got so many good reviews. I say they are bogus. The shoes smell so bad of chemicals and they are the opposite of soft. The toe area feels like I’m wearing rubber thongs. The packaging has no overseas address and still no invoice in the bag so I can’t even return the shoes.
10 november 2022
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Svar från Online Casino Ohne Anmeldung
Hello V K,
We're really sorry to have let you down!
While your remarks may be a bitter pill to swallow, we are still incredibly thankful you took a moment to leave us this review. Your feedback is incredibly valuable to us as it's helping us identify our weak points so that we can work on improving our products.
At the same time, we want to find a way to make it up to you. Please reach out to me directly at lara@hypersoftsneakers.com. I can assist you with product exchanges, returns, and refunds, and I will do my best to ensure your satisfaction.
Best,
Lara
I Ordered a pair of these shoes on…
I Ordered a pair of these shoes on October 10. I have never received them. Tracking number shows them as being in los angeles for almost a month and going no farther. Inquires to the customer service goes unanswered. I will never purchase shoes from them again no matter how good they are.
10 november 2022
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Svar från Online Casino Ohne Anmeldung
Hello Margaret,
Thank you so much for taking a moment to leave us a review!
I am very sorry to hear that you did not receive your order and that trying to get information about the status of your order proved to be so difficult. Our failure to communicate with you has certainly resulted in a frustrating experience for you. We apologize for the inconvenience!
Please contact me directly at lara@hypersoftsneakers.com so I can locate your order for you.
I look forward to hearing from you!
Sincerely,
Lara
While I did receive the offered 40%…
While I did receive the offered 40% refund I am still stuck for 60% of the cost for shoes which are missing the removable insole and are way too large.
15 september 2022
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Svar från Online Casino Ohne Anmeldung
Hello Margaux,
Thank you so much for taking a moment to post a comment here!
I am very sorry to learn that the shoes do not fit and the removable insole is missing. Please accept our sincere apologies.
Regarding the removable insole, we read your email and found no reference to it.
While we do offer a free exchange, it appears that the size you ordered is the smallest we currently offer in our store.
We like to offer our customers different options when they reach out to us to let us know that they wish to return/exchange the shoes; however, everyone may choose whichever option suits them best.
If you prefer to get your money back, you can still send the items back to us and we will give you a full refund.
Please contact me at lara@hypersoftsneakers.com. I am sure that together we will find a solution that is satisfactory to you.
Best,
Lara
I ordered Oct 8
I ordered Oct 8, 2022 and have yet to receive my order. Shipment according to tracking is in Los Angeles which coincidently is the same as the origin. I have emailed, chatted with and no one seems to help except to send me a Tracking under "Nuve". When checking daily it is supposedly in Los Angeles. No refund was given, no one able to let me know where they are. I paid for the shoes that I never received.
9 november 2022
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Svar från Online Casino Ohne Anmeldung
Hello Aida,
Thank you so much for taking a moment to leave a comment!
I am very sorry to hear that you did not receive your order after such a long wait and that trying to reach a customer service representative proved to be more difficult than it should have been.
Our failure to promptly address your concerns clearly resulted in a bad experience for you. We apologize for the inconvenience!
I see that our agent has already contacted you to let you know the status of your order. If there is anything else we can help you with, please feel free to contact us.
Best regards,
Lara
The Hypersoft sneakers were received…
The Hypersoft sneakers were received and in good shape. They are exactly as shown and very comfortable especially in the toe area.
I was hoping I could use them for long walks, but there is not enough for that Overall I like them very much and they look so good.
4 november 2022
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Svar från Online Casino Ohne Anmeldung
Hi Lou,
Thank you for your review!
We are so glad to hear that you were impressed with the style and quality of our Hypersoft Sneakers! We always stand behind what we present in our advertisements.
We believe that you will use them for your long walks as well as for everyday activities.
We put a lot of thought into creating comfortable and good-looking footwear, and your satisfaction is the only proof we need to know that our effort was well worth it. For a small company like ours, our customers' love and appreciation mean everything.
Thank you for choosing to shop with us!
Best,
Lara
Terrible shipping! 4 weeks with no shoes and no reply from company.
I placed an order for 3 pairs of sneakers and 1 pair of slippers on 10/11/22. I received emails that the sneakers shipped on 10/18/22, but have heard nothing about the slippers. The tracking info for the sneakers is very vague and has said that the sneakers are at a shipping partner facility since 10/18. As of 11/2/22 I have been charged a lot of money, have no products, and no updates. I replied to the shipping email AND emailed Lara at Hypersoft sneakers (based on other reviews below) and have not received a reply. I need sneakers to help with plantar fasciitis, but cannot rate a product I’ve never received. Without a response from the company, I’m wondering if this is a scam. If it’s not, they have terrible customer service and shipping practices. I DO NOT recommend buying from this company!
10 oktober 2022
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Svar från Online Casino Ohne Anmeldung
Hello B,
Thank you for taking a moment to leave us a review!
I am so sorry to hear that you haven't received your order, and that trying to get any information regarding your order status turned out to be such a difficult task. Our failure to communicate with you has surely led to a frustrating experience for you. We apologize for the inconvenience!
Please reach out to me directly at lara@hypersoftsneakers.com so that I can locate your order for you.
I'm looking forward to hearing from you!
Best,
Lara
LOVE the Hypersoft sneakers!
LOVE the Hypersoft sneakers! They are everything that is advertised. Finally a good supportive shoe that does not hurt my toes or slip in the heels, and no annoying laces. Perfect!
Now l do not want to wear any others. I want to order another pair with a different color this time so l can enjoy two pair.
This company provides excellent customer service and communication.
20 oktober 2022
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Svar från Online Casino Ohne Anmeldung
Hi Dianne,
Thank you so much for your kind words!
Nothing makes us happier than knowing that our customers really enjoy wearing our sneakers. As far as we can see from your review, they fit you and support your feet perfectly.
Hypersoft Sneakers will wrap around your feet to match your shape without messy laces.
It is our goal to provide our customers comfortable products in a wide range of colors, which you can choose on our official website.
Great Customer Service is very important to us and that is why we make sure to provide better alternatives to our customers whenever issues occur. We're glad that we were able to successfully do this for you.
We are so grateful for your business and we hope to see you back at our shop!
Best,
Lara
Don't fit well and can't return.…
I finally received my shoes and was so excited till I tried them on. I always wear a size 7 but these are so big they take extra energy just to take a step and my foot feels very unstable. Then I see there are no exchanges or returns. I really needed a good pair of shoes for work but I can't wear these at all. What kind of company sells shoes on line and then won't accept exchanges. A very costly and disappointing experience.
2 november 2022
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Svar från Online Casino Ohne Anmeldung
Hi Karen,
Thank you for bringing this issue to our attention!
I'm so sorry to learn that the size you received was not good for you. We apologize for the inconvenience!
Just to let you know, we always offer free exchanges, and we would love to send you a better-fitting pair of shoes at absolutely no extra cost. And you wouldn't have to send back the shoes you have already received.
Please reach out to me directly at lara@hypersoftsneakers.com, and I will make sure you get a new pair of shoes.
Best,
Lara
Zero customer service
Zero customer service. My credit card was charged, but the shoes never arrived. It's a scam. I haven't seen the shoes, but this company does not seem to exist. Call your state's AG to report them.
1 november 2022
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Svar från Online Casino Ohne Anmeldung
Hello Pat,
Thank you so much for taking a moment to leave us a review!
We are very sorry to hear about your experience with our company. We have to say that we were ill-prepared for the increase in demand that we experienced. We have made some changes and hope to see an improvement in shipping speed.
If after all this time you still have not received your order, please contact me at lara@hypersoftsneakers and I will be happy to assist you.
I look forward to hearing from you!
Best,
Lara
I have been billed for 2 pairs of… hyper soft sneakers
I have been billed for 2 pairs of sneakers I only ordered one pair size 10. They are saying 10 and and another pair 5 and half. Took 79.95 and 64.95 left no update on emails 2 weeks now and nothing,will report to credit card company.
13 oktober 2022
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Svar från Online Casino Ohne Anmeldung
Hello Diane,
Thank you for taking the time to write a review!
It seems you had a terrible experience with our company. Please accept our sincere apologies for all the trouble we have caused you thus far. We would love nothing more than to have the opportunity to make it up to you!
My name is Lara, and I am Customer Support Supervisor. I'm not familiar with your particular situation, but my team and I can certainly do some investigating and find out what went wrong here.
Please reach out to me directly at lara@hypersoftsneakers.com. I want to get to the bottom of this and offer you a satisfactory solution, no matter what the initial issue may have been.
I'm looking forward to hearing from you!
Best,
Lara
I would give a zero if possible
I would give a zero if possible. I have my order information from them and they sent the wrong size shoes. I have tried every avenue of contacting hypersoft. My credit card company was nice enough to look up phone number but when I dial it the tone says my call can not be completed at this time. This is my last shot. If someone does not get back in touch with me regarding exchanging the wrong size for correct size I will dispute charge with my credit card company! Sincerely, La Vonda
28 oktober 2022
Omdöme utan inbjudan
Svar från Online Casino Ohne Anmeldung
Hello La Vonda,
Thank you so much for taking the time to write a review!
I'm really sorry to hear that the shoes we sent you were not the right size for you.
We always offer a free exchange and would be happy to send you a better fitting pair of shoes at no additional cost to you. And rest assured that you don't have to send the items back inconveniently either. You can keep the pair you already received.
I have seen your email and one of our agents has already responded and offered you an alternative solution. If there is anything else we can help you with, please feel free to contact us.
Kind regards,
Lara
The company stayed in touch and solved my issue immediately.
First what did not make it great. It took over 3 weeks before it left the warehouse. I was thinking I got scammed.
How ever I wrote them and explained, they responded quickly and apologized and said they would get right on it. With in a couple hours they sent a message shoes were leaving warehouse and tracking information. With apologies. Three days later, I received the purple hydro soft shoes. They feel great on, very comfortable. I have not got to wear but a hour but I really like very comfortable. I appreciate how quickly they solved my issue. Thank you very much.
16 oktober 2022
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Svar från Online Casino Ohne Anmeldung
Hi Connie,
Thank you for reaching out to us!
Delivery has indeed been an issue for us lately, but we have partnered up with a new shipping company and we are working hard to get back on track. We expect things to improve quite soon.
We apologize for any inconvenience we might have caused you!
Despite the problems with the delivery, we are happy to know that you find the Hypersoft Sneakers very comfortable.
We understand that Customer Satisfaction is crucial for the success of any business. Consequently, we work really hard to keep our customers happy and satisfied
It is our pleasure to serve incredible customers like you and we look forward to welcoming you back to our store!
Best,
Lara
No reply to email to return
Their return link asks you to choose an email account when you do it says somethings went wrong. Please reply to my email regarding a return before I am out of the return window. Very disappointing.
21 oktober 2022
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Svar från Online Casino Ohne Anmeldung
Hi Emma,
Thank you for taking the time to write a review!
I am so sorry to hear that you’re having trouble returning the item and that trying to get help from our Customer Support proved to be difficult. We apologize for the inconvenience.
We take customer satisfaction very seriously and strive not only to continually improve our products, but also to address any concerns our customers may have.
As for our return policy, our customers have 14 days from the date of delivery to contact us via email and inform us of their intention to return the product.
Therefore, I would be more than happy to help you return your product and get your money back as soon as possible. Please reach out to me directly at lara@hypersoftsneakers.com, and let us make it up to you.
I look forward to talking with you!
Kind regards,
Lara
Had problems but support team was excellent
I had issues with the size I purchased not knowing you have half sizes but dealing with the support team was so simple and easy. Got a second pair which were perfect and gave the other to the mother in law. She was super happy with the shoe and for the gift. So win win all round! 😁
6 oktober 2022
Omdöme utan inbjudan
Svar från Online Casino Ohne Anmeldung
Hi Danielle,
Thank you for taking the time to write us a review!
It is great to hear that you like our sneakers and that they actually make a perfect gift.
We hope that your mother-in-law and you wear them everyday and enjoy their comfort.
We're glad that our team has offered you a satisfactory solution. We hope that the replacement shoes you'll receive are everything that you hoped for.
If there is anything else we can help you with, please don't hesitate to contact us directly at lara@hypersoftsneakers.com.
I'd love to personally assist you.
Best,
Lara
A mere 3 days after 14day return policy…
I reached out to them(via email) regarding a purchase of the sneakers that when I returned home from a brief vacation I immediately tried to try them on the size I ordered was 11, the size I got I couldn't say but I couldn't get the front of my foot in let alone the rest, they responded with they have a 14day return policy and unfortunately couldn't help me. I (via email)asked for an exchange and if they couldn't exchange for a larger size that I should receive a refund, that was several days ago no response, so I just lost $79+ tax too what I now consider a sham company, I will never do business with them again and I'm passing the word around as to how I was handled. Bad business.
19 oktober 2022
Omdöme utan inbjudan
Svar från Online Casino Ohne Anmeldung
Hello Pauline,
Thank you so much for taking the time to write a review!
It sounds like you had a terrible experience with our company. I am very sorry to hear that the shoes you received were not the right size for you.
We always offer a free exchange if the customer notifies us within 14 days of the delivery date that they would like to return/exchange an item. It sounds to me like perhaps this information was not clearly communicated and this communication breakdown resulted in a very frustrating experience for you.
I see that one of our staff members has already contacted you and found an alternative solution for you. If there is anything else we can help you with, please contact us.
Best,
Lara
I was really happy with the shoes…
I was really happy with the shoes Wednesday arrived in I had the right size unfortunately I was charged twice this I now trying to rectify
25 juli 2022
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Never received my order
Never received my order , can't call anyone , or reach anyone to correct the problem , only has a email that has a automated email that says nothing . Lost 159.00
21 oktober 2022
Omdöme utan inbjudan
Svar från Online Casino Ohne Anmeldung
Hello Sally,
Thank you for taking a few minutes to write a review!
We are so sorry to learn about your experience with our company. Indeed, we've had quite a few issues when it comes to shipping. Fortunately, we have found better transport solutions, and we expect to see improvements soon.
All we want to do now is make sure that you get what you have already paid as soon as possible. Please reach out to me directly at lara@hypersoftsneakers.com. I will make sure to look into this for you and assist you further.
We sincerely apologize for the trouble we have caused!
I look forward to your email.
Best,
Lara
Very bad experience
Very bad experience. I ordered hypersoft sneaker 2 weeks ago. Up to now there is no sneakers. I can't call them no phone numbers to call. Only email. They do not answer my questions. Where is my shoes? Up to today none. Bad experience. Why do the government allow this kind of business here in US?
4 oktober 2022
Omdöme utan inbjudan
Svar från Online Casino Ohne Anmeldung
Hello Emylu,
Thank you for bringing this situation to our attention!
I am so sorry to hear that you still have not received your order! We sincerely apologize for the unpleasantness!
As a general rule, it takes about 10-15 days for an order to be delivered. However, despite our best efforts, exceptions can occur. I completely understand how you feel.
As a Customer Support Supervisor, I assure you that we will investigate this further and make sure that you get what you have already paid ASAP. Please contact me directly at lara@hypersoftsneakers.com with your order details and I will be more than happy to assist you myself and speed up the whole process.
Best,
Lara
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