LOVE the Hypersoft sneakers! They are everything that is advertised. Finally a good supportive shoe that does not hurt my toes or slip in the heels, and no annoying laces. Perfect! Now l do not want... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great customer service. Ordered a pair of sneakers online, received with 2 weeks, unfortunately they were a bit tight. I contacted the company to ask how ai can return these in exchange for a larger s... Se mer
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I ordered hypersoft sneakers specifically for planter fasciitis. I got them within 2 weeks as expected. They look nice and are made of nice fabric, however, they are very harsh for my sick heels, even... Se mer
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Excellent shoes and service normal shoe size 5and half ordered size 5 a little to small toes right at end of shoe. Resent me size 6 replacement no charge love them never of my feet like walking on ai... Se mer
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Österrike
- hypersoftsneakers.com
4,0
Bra
7 tn omdömen
Ingen aktuell inbjudningshistorik
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WORST CUSTOMER SVC. THERE IS NONE!
The shoes did not fit. I contacted them immediately through both emails and chat 7 times. They have not responded and it’s getting close to the 14 day refund window. DO NOT BUY THESE. THE CUSTOMER SERVICE IS NON EXISTENT!!
4 januari 2023
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Svar från Online Casino Ohne Anmeldung
Hi there,
Thank you for taking the time to share your feedback here!
We are sorry to hear that your Hypersoft Sneakers did not fit you well, and that reaching out to us to regarding refunds had been challenging for you.
We must admit that we have been overwhelmed with the high volume of emails lately. We are simplifying our Customer Support procedures and hiring more agents so we can accommodate our customers' concerns more promptly.
Hopefully, you have already gotten ahold of one of our Customer Support agents by now. However, if that's not the case, please contact me directly at lara@hypersoftsneakers.com, and I will be more than happy to assist you with returns myself.
Best,
Lara
Getting BBB involved
The shoes are poor quality, uncomfortable, 2 different sizes and the inner sole fell out. Customer service has been non-existent and I am going to file a complaint with the BBB. I want my money back!
6 januari 2023
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Svar från Online Casino Ohne Anmeldung
Hi Danielle,
Thank you for taking a few moments to write us a feedback!
We understand that our Hypersoft Sneakers did not meet your expectations, and that the pairs you ordered were not the same size. On top of that, getting in touch with us had been a difficult task for you. We are very sorry to hear that.
We are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
As for your order, we definitely do not want you to feel that you paid for products that you cannot wear. If you have yet to receive assistance regarding this matter from our Customer Support team, kindly email me directly at lara@hypersoftsneakers.com, and I will help come up with a satisfactory solution for your concern myself.
Best,
Lara
Very good shoes
Very good shoes, finally the size 7 fits very good, I have a bunion on my feet and this shoes don’t bother me at all.
Best of all, the 2nd pair was free, I donated the first pair, thank you Hipersoft!❤️
6 januari 2023
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Svar från Online Casino Ohne Anmeldung
Hi Violeta,
Thank you for your feedback!
We are so glad to hear that you like our Hypersoft Sneakers and that you find them comfortable. Also, we are happy to know that you have found your perfect fit!
It is so great to know that you are pain free when wearing them, because of your problem with a bunion on your feet. It must be relieving to find footwear that allows you to move freely.
We are committed to customer satisfaction and that is why we work hard to design a product that will make our customers feel comfortable.
Thank you for choosing to shop with us. We look forward to seeing you back at our shop soon.
Best,
Lara
Excellent product and exceptional service
Initially there was a long delay in delivery - which I accepted because there are so many virus-related problems these days. Eventually I contacted Nuve to complain. They hustled to find the glitch and a few days later I got my sneakers. Not only that, but they sent a second pair GRATIS! The shoes are super comfortable, light and supportive. The stretchy uppers are kind to bunions,too. Snazzy sneakers! I'll get a purple pair next.
6 januari 2023
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Svar från Online Casino Ohne Anmeldung
Hello Joan,
We appreciate you taking the time to leave a comment here!
It makes me happy to hear that you liked our Hypersoft Sneakers.
Delivering great client pleasure is our primary goal. We always try our hardest to make your experience excellent, and we are happy that we were able to accomplish this in some manner!
Nevertheless, we regret the delivery delay. Although we have recently had delivery issues, we are working closely with a new shipper to find a solution. Very soon, things ought to start to improve.
Please feel free to write me at lara@hypersoftsneakers.com if you require any additional help.
We appreciate your business and look forward to improving it further in the future.
Best regards,
Lara
I had emailed instantly when I placed…
I had emailed instantly when I placed my order because the 3rd pair I wanted all black and pushed the button to fast. No one ever contacted me. I wanted to get 3 different pairs- White-grey-all black. No one ever answered me. With the Holidays things got out of control and I was super busy to call you. How do I go about exchanging the grey-black for all black?
4 januari 2023
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Svar från Online Casino Ohne Anmeldung
Hello Sara,
Thank you for sharing your experience with us!
I understand that you wanted a completely different color than the one that was sent to you. It must be frustrating — let’s see how we can work this out.
Please feel free to contact me directly at lara@hypersoftsneakers.com, I will assist you myself and we will get a satisfactory solution for you.
Great customer experience is very important to us, and that is why we dedicate all our efforts not only to creating high-quality products but also to providing prompt services.
Thank you for choosing to shop with us!
Best,
Lara
AWFUL SHOES & SERVICE
These shoes are awful. 2 pair and the fit completely different. I slid forward like a toddler in her mama’s heels. It took along time to clear customs. I sent them back at over $30 postage. The claim they never got them. They have drop shipments from all over. I’m out over $170.SAVE YOUR MONEY!
2 januari 2023
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Svar från Online Casino Ohne Anmeldung
Hi Belinda,
Thank you for taking a moment to leave us a feedback here!
We understand that your Hypersoft Sneakers took a long time to arrive, only to find out that they do not you quite well. On top of that, when you returned them for a full refund, you were informed that the items weren't received at the warehouse. We apologize for all the trouble!
Upon checking you previous emails to us, it seems that you have sent your package back to a different address.
As stated publicly on the "Our return policy" section of our website, we will only issue a full refund if the instructions on our return policy is followed, which includes returning the product to one of our official return addresses. This is why it is also stated in our return policy that the customer should contact us first before returning their product, so we can provide the return procedure, form, and address.
I can see here that one of our Customer Support agents has already assisted you with your concern via email and offered a satisfactory solution.
Again, we are sorry for the inconvenience.
Best,
Lara
No Delivery & No Viable Customer Service
On 11/30 ordered 3 pairs of shoes as Christmas presents based on published max delivery time of 10-14 days. It is now 12/20 (20 days) and tracking system shows shoes arrived in US on 12/10 and appears to be bouncing around in system and I assume some physical facility all with the notation USPS awaiting item. So it appears I’ll be delivering Christmas pictures of a product, and hoping their manufacturing is better than their logistics and invisible customer service. They had no problem collecting their money the day the order was placed.
20 december 2022
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Svar från Online Casino Ohne Anmeldung
Hi George,
Thank you for taking a few minutes to share your thoughts with us!
We understand that your orders were not delivered within the specified delivery timeframe. As a result, they did not make it in time to you to be given as Christmas gifts. That must have been such a frustrating experience. We are very sorry for the inconvenience!
We must admit that we have experienced challenges with processing and shipping orders on time for the past month, as we were ill-prepared for dealing with the rise in demand for our product. We have made some upgrades to our shipping department, and we expect things to improve soon.
I can see here that your product has already arrived at your address. If you ever have concerns or require further assistance, kindly write to me at lara@hypersoftsneakers.com, and I will be glad to assist you.
Best,
Lara
they steal your money and won't communicate
Co charged me for 2 pair of shoes when I only ordered one. They do not answer "chat" or emails. They don't refund or take returns. Impossible to work with them
19 december 2022
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Svar från Online Casino Ohne Anmeldung
Hi April,
Thank you for taking a few moments to send your review here!
We are sorry to know that you have been trying to get in touch with us regarding the charge for two orders on your account, and as of posting here, you have still yet to receive a response.
We must admit that we have been overwhelmed with the high volume of emails we have been receiving since the holiday season has started. We are doing our best to address all of our customers’ concerns.
We have recently sent a satisfactory solution for your concern via response to your email. Kindly check your email inbox.
Again, we apologize for all the trouble!
Best,
Lara
I ordered a pair of shoes on 9/29
I ordered a pair of shoes on 9/29, and the monies were taken from my account immediately. Still have not received my shoes or a refund. Don't make me take legal action on this matter because I will!! I want my shoes or a refund...
29 september 2022
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Svar från Online Casino Ohne Anmeldung
Hi Judy,
Thank you for taking a moment to share your thoughts here!
We understand that as of posting here, you seem to have been waiting for quite a long time for your order to arrive. We apologize for the delay and inconvenience!
Admittedly, we have been ill-prepared for dealing with the ever-increasing volume of orders. We have made some upgrades to our shipping department, and we expect things to improve soon.
We hope your order has finally arrived by now, or you have already received assistance regarding your concern - but if that’s not the case, kindly write to me at lara@hypersoftsneakers.com, and I will gladly help you.
Best,
Lara
Supreme comfort…
As soon as I tried them on I could feel the comfort and support for my feet. So different than other shoes. I am so happy with them I definitely would buy more and recommend them to others.
8 december 2022
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Svar från Online Casino Ohne Anmeldung
Hi Mary,
Thank you so much for taking the time to rate us!
We are delighted that you could feel the comfort and support as soon as you tried on your new Hypersoft Sneakers. I agree that they are really different from other footwear. Made for women's feet, with a moulded rubber outsole and soft heel air-cushion, it distributes pressure for softer, pain-free walking.
We are also happy to know that you would buy more and recommend them to others. Your appreciation is the best reward that we can ask for for all that hard work.
We'll be looking forward to seeing you back at our store.
Best,
Lara
These shoes are so comfortable
These shoes are so comfortable. Love them!
5 december 2022
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Svar från Online Casino Ohne Anmeldung
Dear Donna,
Thank you for the feedback!
It is so gratifying to hear that you love our Hypersoft sneakers and that you find them comfortable!
It is our goal to offer comfortable, high-quality sneakers, at the same time stylish. Our Product Development team works diligently to develop shoes that would greatly benefit our customers. Hearing that the shoes provided you comfort is the greatest reward we could've asked for.
We are looking forward to seeing you back at our shop soon!
Best,
Lara
Site à fuir.
Commande de sneakers le 29 octobre 2022. Payée.
Pas de livraison.
Deux réclamations.
Toujours pas de nouvelles ni de livraison le 6 décembre 2022, ni de remboursement.
Site à fuir.
28 oktober 2022
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Svar från Online Casino Ohne Anmeldung
Salut Gise,
Merci d'avoir pris quelques minutes pour poster votre commentaire ici !
Nous sommes vraiment désolés d'apprendre qu'au moment où nous publions ce message, votre commande n'est toujours pas arrivée.
Nous devons admettre que nous avons eu quelques difficultés à traiter et à expédier certaines commandes à temps, car nous n'étions pas suffisamment préparés pour faire face à l'augmentation de la demande de nos produits.
Nous espérons que vous avez déjà reçu votre commande. Si ce n'est toujours pas le cas, envoyez-moi un courriel à lara@hypersoftsneakers.com et je me ferai un plaisir de vous aider.
Bonne chance,
Lara
DONT DEAL WITH THIS COMPANY
Sadly, I would NEVER deal with this company again. After 8 months I received a replacement as the soles fell to pieces. Now another pair Soles are falling to pieces after only a few months of wearing. I am 74 and only walk a few ks a week. Initially, these are great, very comfortable and people give great reviews. But be aware, they wont last past 6 months. I would NEVER deal with this company again. I am really very easy to please but this is rediculas...
3 december 2022
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Svar från Online Casino Ohne Anmeldung
Hi Brenda,
Thank you for taking a few minutes to write us a review!
We are sorry to hear that the soles of the Hypersoft Sneakers you received have already worn out only after a few uses.
We understand that products can wear out after a while, depending on the frequency of use and where they are being used.
Customer satisfaction is important to us, and I can see here that our Customer Support agents have already assisted you when you requested for a replacement pair to be sent to you twice.
We truly appreciate your feedback, and we will keep this in mind when developing the future versions of our product. You may also check our new Hyper Arch Motion Sneakers: www.hyperarchmotion.com.
In the meantime, if you have further or concerns or need assistance, you may respond to our most recent email to you.
Best,
Lara
CROOK!!!
CROOK!!!! That is the only word that can describe this company. My order was accepted and payment was received on 11-14-2022, and I was formed by e-mail product would be shipped after payment has been confirmed. It is now 12-3-2022, and I received an email saying my product was shipped and I can track the status of the delivery by clicking on the tracking number. Lord and behold, after clicking on the tracking number, the message says "your purchase will be shipped within 10 to 14 days" Get your sh!t together and ship my purchase or refund my money.
Potential buyers beware... do not buy a single item from this company. You will get nothing but the run-around
14 november 2022
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Svar från Online Casino Ohne Anmeldung
Hi Robert,
Thank you for taking the time to write us a feedback!
It seems that the long shipping time and confusing updates regarding your order status has left your experience with us so much to be desired. We are very sorry to hear that.
We must admit that we have had a few issues with shipping in the past year. Fortunately, we have found alternative transportation solutions. We expect things to improve soon.
Hopefully, you have already received your order or another resolution to your concern - but if that’s not the case, please reach out to me directly at lara@hypersoftsneakers.com, and I will be more than happy to assist you.
Best,
Lara
Lightweight, comfortable, breathable footwear
These sneakers took a while to arrive because I’m in the uk, but that was expected. The trainers are extremely comfortable and easy to wear indoors or out with good grip sole. They do not press or rub me anywhere and fit well. I ordered my size and they are if anything a bit roomy. Pleased with them.
1 december 2022
Omdöme utan inbjudan
Svar från Online Casino Ohne Anmeldung
Hi Margaret,
We appreciate you taking the time to leave a comment here!
Hearing about your positive experience while wearing our Hypersoft Sneakers makes me pleased.
Delivering great client pleasure is our primary goal. We always try our hardest to make your experience excellent, and we are happy that we were able to accomplish this in some manner!
Yet, we apologize for the lengthy delivery. Although we have recently had delivery issues, we are working closely with a new shipper to find a solution. Very soon, things ought to start to improve.
Please feel free to write me at lara@hypersoftsneakers.com if you require any additional help.
We appreciate your business and we hope to see you again at our online store soon!
Best regards,
Lara
My delivery took a long time
My delivery took a long time, however I do live in a new development and that was part of the reason why. The shoes are super comfortable and lightweight. I'm a size 6.5 and I ordered a 7. The size on the shoe says 7-7.5, so they do fit me a bit lose. I suggest you order your exact size.
29 november 2022
Omdöme utan inbjudan
Svar från Online Casino Ohne Anmeldung
Hello Nery,
Thank you the positive review!
We are happy that you appreciated the Hypersoft Sneakers' quality, however, we truly apologize for the shipping delay.
Normally, it takes 10 to 14 days to deliver all orders. Yet, unexpected events do sometimes cause delays. We are continually working to speed up the delivery process with the aid of our shipping partners.
Until then, we hope to seeing you back at our online store soon!
Best,
Lara
Do Not Buy these Shoes.
Do Not Buy these Shoes.
If they do not fit - you Weill not be contacted for a return label.
I have written numerous emails, called the company, and cannot get information to return the shoes.
Horrible customer service.
21 november 2022
Omdöme utan inbjudan
Svar från Online Casino Ohne Anmeldung
Hi Cindy,
Thank you for taking some time to write a short feedback here!
We are truly sorry to hear that the Hypersoft Sneakers you received did not fit you quite well, and when you tried reaching out to us for returns, you did not receive a response.
We are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.
Hopefully, you have already gotten ahold of one of our Customer Support agents and received your refund by now. However, if that's not the case, please email me at lara@hypersoftsneakers.com and I will assist you with your concern myself.
Best,
Lara
To be honest I didn't really believe…
To be honest I didn't really believe they were going to be as comfortable. I was wrong..they're very comfortable. I'm on my feet all day at work. So these will most definitely help!!
18 november 2022
Omdöme utan inbjudan
Svar från Online Casino Ohne Anmeldung
Hi Estrella,
Thank you for sharing your thoughts with us!
We are very glad to have reassured you about the comfort of our Hypersoft Sneakers and that you find them very comfortable. We made this product because we want to solve real foot problems and provide real comfort to people who are on their feet all day.
We are glad that we were able to do that. Our team works very hard to provide our customers with high-quality products. Your satisfaction is the best reward for all that effort we put in every day.
Thank you for choosing to shop with us. We will be looking forward to seeing you back at our shop soon!
Best,
Lara
No point writing the review again!
I bought these shoes on three hyper sturdy site, ac's have an honest critque about my experience, and even guessed they would not post my review. Since they vet the reviews before posting them, no wonder they have so many five star reviews such BS.
8 augusti 2022
Omdöme utan inbjudan
Svar från Online Casino Ohne Anmeldung
Dear Poppy,
Thank you for your review!
Based on your feedback, I gather that you had a rather dissatisfactory experience with us. I am terribly sorry about that!
Please let me know what exactly happened here so we can find a way to solve the issue in a satisfactory manner for you.
You can reach me at lara@hypersoftsneakers.com. I will be looking forward to hearing back from you!
Best,
Lara
Couldn't locate the company for a…
Couldn't locate the company for a refund.
10 november 2022
Omdöme utan inbjudan
Svar från Online Casino Ohne Anmeldung
Dear Deir,
Thank you for reaching out to us!
Please feel free to contact me directly at lara@hypersoftsneakers.com, and I will be more than happy to help you.
I look forward to your reply!
Best,
Lara.
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