Huuray.com Omdömen 79

I was given a gift card from this company, but the promo code was rejected at checkout.

I contacted customer support and received an automated reply stating that responses may take up to three business days. I followed up again two days later requesting an update.

Three days later, at the end of the business day, I still had not received any response. As a result, I had to complete my purchase without being able to use the gift card. A gift card that cannot be used, combined with no follow-up whatsoever from customer support, falls well below acceptable standards.

The customer service at this company is non existent. I have had my last three emails completely ignored. It is the correct email address as we did have an email chain with dialogue and now they have decided to not respond. Very poor.

Huuray have sent me four vouchers of smaller amounts instead of one voucher for my full amount. This makes the voucher system almost useless as the majority of online retailers only allow you to submit one voucher per order. I have requested for my voucher to be reissued as one but they haven't responded to my last three emails chasing for an update.

Useless company, do not recommend.

My company uses Huuray for corporate gifting. I have received a few and love the variety of options for cards.

I had an issue with retrieving the last of my funds recently, and customer service resolved it right away for me!

I have recommended the site to friends who want to send a small thoughtful gift out to their employees.

Attentive and responsive to the request from the customer.

out of three vouchers purchased, one turned out to be defective. My problem was not resolved within three business days. I received some kind of response from a manager who compensated me with an amount in their wallet with which to purchase other vouchers. Unfortunately, when I tried, it turned out that I could now choose from companies that are not located in the country where I live. All the companies from my country was gone for a night,

Update: Huuray responded to this review. They reactivated the gift card voucher, and we were actually able to turn it into gift cards this time. Their website worked fine. I've changed my rating accordingly. I appreciated their help, but still think we should have been able to receive this kind of customer service when we first contacted them for help, not only after posting a negative review online.

My wife received a huuray.com gift card voucher for Christmas from her superior at work. I tried to turn it into gift cards, but was not successful. I kept running into pages on huuray.com that would try to load forever and would eventually just time out and give me an error. Yes, I did try on different browsers and different computers. I contacted their customer service. It took them quite a few days to get back to me and when they did, they only assured me that their website was working fine for them and that they were always looking [sic] to improve. That seemed to be the end of the conversation as far as they were concerned. They never actually tried to address our problem. We were never able to turn my wife's gift card voucher into actual gift cards, and the voucher eventually expired unused. My wife has asked her boss not to use Huuray again to give out Christmas gifts.

Cortesia, affidabilità, collaborazione

I accidentally received Attica coupons instead of the Adidas coupons I intended to select. I reached out to Huray support to explain the mistake and asked if the coupons could be corrected, as I needed the Adidas ones . Frederik responded with understanding and kindness, handled my issue quickly, and helped me get the correct coupons. I truly appreciate his support and the excellent customer service I received.
In Summary – The Highlights

1)Very fast and efficient customer service

2)Honest willingness to help and understand my situation

3)Friendly, warm, and respectful communication

4)The issue was resolved quickly and correctly

5)A truly supportive experience during a difficult moment

very swift response and very helpful. Thank you Linus and thank you Huuray.

I deleted my code and they resent it to me in 2 days, thank you Huuray, you guys are awesome!!

Huuray mi permette di scegliere tra vari buoni regalo, l'assistenza clienti si è dimostrata più volte disponibile :)

Really great customer support. Resolved issues with my gift card promptly and was communicated timely.

Huuray was very helpful and kind

After my initial dismay with Huuray, they came back to me and assisted in getting my vouchers changed to a store where I wanted to spend them. Thank you Ida for the patience and assistance

Dear Huuray Team,
I would like to express my sincere gratitude to Ida. She has been exceptionally helpful, professional, and truly went above and beyond to assist me. It’s clear that she is a talented and dedicated member of your team.
Thank you once again for the excellent support.
Warm regards,
Ezekiel

I experienced problems with redeeming the gift card and the Huuray team was quick to resolve the issue - almost momentarily. Kudos!

sono molto soddisfatta dell'assistenza clienti che ha risolto in maniera perfetta un problema che avevo